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Loans and Card Member Receivables (Tables)
 12 Months Ended
Dec. 31, 2020
Receivables [Abstract]  
Receivables segment detail
Card Member loans by segment and Other loans as of December 31, 2020 and 2019 consisted of: 
(Millions)20202019
Global Consumer Services Group(a)
$60,084 $73,266 
Global Commercial Services13,289 14,115 
Card Member loans73,373 87,381 
Less: Reserve for credit losses5,344 2,383 
Card Member loans, net$68,029 $84,998 
Other loans, net(b)
$2,614 $4,626 
(a)Includes approximately $25.9 billion and $32.2 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of December 31, 2020 and 2019, respectively.
(b)Other loans represent consumer and commercial non-card financing products, and Small Business Administration Paycheck Protection Program (PPP) loans. There were $0.6 billion of gross PPP loans outstanding as of December 31, 2020. Other loans are presented net of reserves for credit losses of $238 million and $152 million as of December 31, 2020 and 2019, respectively.
Card Member receivables by segment as of December 31, 2020 and 2019 consisted of:
(Millions)20202019
Global Consumer Services Group (a)
$18,685 $22,844 
Global Commercial Services (b)
25,016 34,569 
Card Member receivables43,701 57,413 
Less: Reserve for credit losses267 619 
Card Member receivables, net$43,434 $56,794 
(a)Includes nil and $8.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2020 and 2019, respectively.
(b)Includes $4.3 billion and nil of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2020 and 2019, respectively.
Aging of receivables The following table presents the aging of Card Member loans and receivables as of December 31, 2020 and 2019:
2020 (millions)Current30-59
Days Past Due		60-89
Days Past Due		90+
Days Past
Due		Total
Card Member Loans:
Global Consumer Services Group$59,442 $177 $148 $317 $60,084 
Global Commercial Services
Global Small Business Services13,132 27 20 47 13,226 
Global Corporate Payments(a)
(b)(b)(b)— 63 
Card Member Receivables:
Global Consumer Services Group18,570 33 26 56 18,685 
Global Commercial Services
Global Small Business Services$14,023 $37 $21 $38 $14,119 
Global Corporate Payments(a)
(b)(b)(b)$60 $10,897 

2019 (millions)Current30-59
Days Past Due		60-89
Days Past Due		90+
Days Past
Due		Total
Card Member Loans:
Global Consumer Services Group$72,101 $322 $253 $590 $73,266 
Global Commercial Services
Global Small Business Services13,898 56 40 85 14,079 
Global Corporate Payments(a)
(b)(b)(b)— 36 
Card Member Receivables:
Global Consumer Services Group22,560 86 58 140 22,844 
Global Commercial Services
Global Small Business Services$17,113 $99 $58 $134 $17,404 
Global Corporate Payments(a)
(b)(b)(b)$136 $17,165 
(a)Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. Delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).
(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables
The following tables present the key credit quality indicators as of or for the years ended December 31:
20202019
Net Write-Off RateNet Write-Off Rate
Principal
Only(a)
Principal,
Interest, &
Fees(a)
30+
Days Past Due
as a % of
Total
Principal
Only(a)
Principal,
Interest, &
Fees(a)
30+
Days Past Due
as a % of
Total
Card Member Loans:
Global Consumer Services Group2.5 %3.0 %1.1 %2.3 %2.8 %1.6 %
Global Small Business Services2.1 %2.4 %0.7 %1.9 %2.2 %1.3 %
Card Member Receivables:
Global Consumer Services Group1.7 %1.9 %0.6 %1.7 %1.9 %1.2 %
Global Small Business Services2.1 %2.3 %0.7 %1.9 %2.1 %1.7 %
Global Corporate Payments(b)1.9 %(c)(b)(d)(c)
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
(b)Net write-off rate based on principal losses only is not available due to system constraints.
(c)For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ Days Past Billing as a % of total was 0.6% and 0.8% for the years ended December 31, 2020 and 2019, respectively.
(d)Net loss ratio was the credit quality indicator for GCP Card Member receivables for prior periods and represents the ratio of GCP Card Member receivables write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members. The net loss ratio for the year ended December 31, 2019 was 0.08%.
Impaired Card Member loans and receivables
The following tables provide additional information with respect to our impaired loans and receivables as of December 31, 2020, 2019 and 2018.
As of December 31, 2020
Accounts Classified
as a TDR (c)
(Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-Accruals(b)
In Program(d)
Out of Program(e)
Total Impaired BalanceReserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group
$203 $146 $1,586 $248 $2,183 $782 
Global Commercial Services21 29 478 67 595 285 
Card Member Receivables:
Global Consumer Services Group— — 240 34 274 60 
Global Commercial Services— — 534 75 609 139 
Other Loans(f)
2 1 248 6 257 80 
Total$226 $176 $3,086 $430 $3,918 $1,346 

As of December 31, 2019
Accounts Classified
as a TDR (c)
(Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-Accruals(b)
In Program(d)
Out of Program(e)
Total Impaired BalanceReserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group
$384 $284 $500 $175 $1,343 $137 
Global Commercial Services44 54 97 38 233 22 
Card Member Receivables:
Global Consumer Services Group— — 56 16 72 3 
Global Commercial Services— — 109 30 139 6 
Total$428 $338 $762 $259 $1,787 $168 

As of December 31, 2018
Accounts Classified
as a TDR (c)
(Millions)
Over 90 days Past Due & Accruing Interest(a)
Non-Accruals(b)
In Program(d)
Out of Program(e)
Total Impaired BalanceReserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group
$344 $236 $313 $131 $1,024 $80 
Global Commercial Services43 43 59 29 174 14 
Card Member Receivables:
Global Consumer Services Group— — 29 13 42 2 
Global Commercial Services— — 61 25 86 5 
Total$387 $279 $462 $198 $1,326 $101 
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.
(b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as TDRs.
(c)Accounts classified as a TDR include $32 million, $26 million and $17 million that are over 90 days past due and accruing interest and $11 million, $10 million and $6 million that are non-accruals as of December 31, 2020, 2019 and 2018, respectively.
(d)In Program TDRs include accounts that are currently enrolled in a modification program.
(e)Out of Program TDRs include $316 million, $188 million and $148 million of accounts that have successfully completed a modification program and $114 million, $72 million and $50 million of accounts that were not in compliance with the terms of the modification programs as of December 31, 2020, 2019 and 2018, respectively.
(f)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings
The following table provides additional information with respect to loans and receivables modified as TDRs for the years ended December 31:
2020Number of Accounts
(thousands)
Outstanding Balances
(millions) (a)
Average Interest Rate Reduction
(% points)		Average Payment Term Extensions
(# of months)
Troubled Debt Restructurings:
Card Member Loans272 $2,347 14 (b)
Card Member Receivables47 1,202 (c)19
Other Loans(d)
9 $345 3 16
Total328 $3,894 

2019Number of Accounts
(thousands)
Outstanding Balances
(millions) (a)
Average Interest Rate Reduction
(% points)		Average Payment Term Extensions
(# of months)
Troubled Debt Restructurings:
Card Member Loans78 $602 13 (b)
Card Member Receivables9 210 (c)26
Total87 $812 

2018Number of Accounts
(thousands)
Outstanding Balances
(millions) (a)
Average Interest Rate Reduction
(% points)		Average Payment Term Extensions
(# of months)
Troubled Debt Restructurings:
Card Member Loans51 $377 12 (b)
Card Member Receivables6 110 (c)28
Total57 $487 
(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.
(b)For Card Member loans, there have been no payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
(d)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings that subsequently defaulted
The following table provides information with respect to loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification for the years ended December 31, 2020, 2019 and 2018. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. For all customers that defaulted from a modification program, the probability of default is factored into the reserves for loans and receivables.
2020Number of Accounts
(thousands)
Aggregated
Outstanding Balances
Upon Default(a)
(millions)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans17 $127 
Card Member Receivables3 55 
Other Loans(b)
3 $6 
Total23 $188 

Number of Accounts
Aggregated
Outstanding Balances
Upon Default(a)
2019(thousands)(millions)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans12 $86 
Card Member Receivables4 20 
Total16 $106 

Number of Accounts
Aggregated Outstanding
Balances
Upon Default(a)
2018(thousands)(millions)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans8 $46 
Card Member Receivables4 11 
Total12 $57 
(a)The outstanding balances upon default include principal, fees and accrued interest on loans, and principal and fees on receivables.
(b)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.