Our lending and charge payment card products result in the generation of Card Member loans and Card Member receivables. We also extend credit to consumer and commercial customers through non-card financing products, resulting in Other loans. Reserves for reporting periods beginning after January 1, 2020 are presented using the CECL methodology, while comparative information continues to be reported in accordance with the incurred loss methodology in effect for prior periods.


(Millions)	2020		2019
Global Consumer Services Group ^(a)	$	63,849	$	73,266
Global Commercial Services	13,851		14,115
Card Member loans	77,700		87,381
Less: Reserve for credit losses	5,236		2,383
Card Member loans, net	$	72,464	$	84,998
Other loans, net ^(b)	$	4,954	$	4,626

(a)Includes approximately $28.1 billion and $32.2 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of March 31, 2020 and December 31, 2019, respectively.

(b)Other loans primarily represent consumer and commercial non-card financing products. Other loans are presented net of reserves for credit losses of $241 million and $152 million as of March 31, 2020 and December 31, 2019, respectively.


(Millions)	2020		2019
Global Consumer Services Group ^(a)	$	15,816	$	22,844
Global Commercial Services ^(b)	28,912		34,569
Card Member receivables	44,728		57,413
Less: Reserve for credit losses	459		619
Card Member receivables, net	$	44,269	$	56,794

(a)Includes $8.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2019.

(b)Includes $3.8 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of March 31, 2020.

Generally, a Card Member account is considered past due if payment is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of March 31, 2020 and December 31, 2019:


2020 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total
Card Member Loans:
Global Consumer Services Group	$	62,758	$	301	$	232	$	558	$	63,849
Global Commercial Services
Global Small Business Services	13,597		63		47		88		13,795
Global Corporate Payments ^(a)	(b)		(b)		(b)		—		56
Card Member Receivables:
Global Consumer Services Group	15,541		85		61		129		15,816
Global Commercial Services
Global Small Business Services	$	15,382	$	112	$	78	$	131	$	15,703
Global Corporate Payments ^(a)	(b)		(b)		(b)		$	139	$	13,209


2019 (Millions)	Current		30-59 Days Past Due		60-89 Days Past Due		90+ Days Past Due		Total
Card Member Loans:
Global Consumer Services Group	$	72,101	$	322	$	253	$	590	$	73,266
Global Commercial Services
Global Small Business Services	13,898		56		40		85		14,079
Global Corporate Payments ^(a)	(b)		(b)		(b)		—		36
Card Member Receivables:
Global Consumer Services Group	22,560		86		58		140		22,844
Global Commercial Services
Global Small Business Services	$	17,113	$	99	$	58	$	134	$	17,404
Global Corporate Payments ^(a)	(b)		(b)		(b)		$	136	$	17,165

(a)Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. Delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).

(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.


	2020															2019
			Net Write-Off Rate												Net Write-Off Rate
			Principal Only^(a)			Principal, Interest & Fees^(a)			30+ Days Past Due as a % of Total			Principal Only^(a)			Principal, Interest & Fees^(a)			30+ Days Past Due as a % of Total
Card Member Loans:
Global Consumer Services Group	2.6	%		3.2	%		1.7	%		2.3	%		2.8	%		1.5	%
Global Small Business Services	1.9	%		2.2	%		1.4	%		1.8	%		2.1	%		1.3	%
Card Member Receivables:
Global Consumer Services Group	2.0	%		2.2	%		1.7	%		1.7	%		1.9	%		1.3	%
Global Small Business Services	2.2	%		2.5	%		2.0	%		1.9	%		2.1	%		1.6	%
Global Corporate Payments	(b)			1.0	%		(c)			(b)			(d)			(c)

(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.

(c)For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ Days Past Billing as a % of total was 1.1% and 0.6% for the periods ended March 31, 2020 and 2019, respectively.

(d)Net loss ratio was the credit quality indicator for GCP Card Member receivables for prior periods, and represents the ratio of GCP Card Member receivables write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members. The net loss ratio for the three months ended March 31, 2019 was 0.08%.

Refer to Note 3 for additional indicators, including external environmental qualitative factors, management considers in its evaluation process for reserves for credit losses.

Impaired Card Member loans and receivables are individual larger balance or homogeneous pools of smaller balance loans and receivables for which it is probable that we will be unable to collect all amounts due according to the original contractual terms of the Card Member agreement. In certain cases, these Card Member loans and receivables are included in one of our various Troubled Debt Restructuring (TDR) modification programs. Impaired Card Member loans and receivables outside the U.S. are not significant as of March 31, 2020 and December 31, 2019; therefore, such loans and receivables are not included in the following tables unless otherwise noted.

The following tables provide additional information with respect to our impaired Card Member loans and receivables as of March 31, 2020 and December 31, 2019:


	As of March 31, 2020
							Accounts Classified as a TDR ^(c)
2020 (Millions)	Over 90 days Past Due & Accruing Interest^(a)		Non- Accruals^(b)		In Program^(d)		Out of Program^(e)		Total Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group ^(f)	$	361	$	268	$	557	$	185	$	1,371	$	235
Global Commercial Services	46		56		112		41		255		64
Card Member Receivables:
Global Consumer Services Group	—		—		63		14		77		9
Global Commercial Services	—		—		123		34		157		18
Total	$	407	$	324	$	855	$	274	$	1,860	$	326


	As of December 31, 2019
					Accounts Classified as a TDR ^(c)
2019 (Millions)	Over 90 days Past Due & Accruing Interest^(a)		Non- Accruals^(b)		In Program^(d)		Out of Program^(e)		Total Impaired Balance		Reserve for Credit Losses - TDRs
Card Member Loans:
Global Consumer Services Group ^(f)	$	384	$	284	$	500	$	175	$	1,343	$	137
Global Commercial Services	44		54		97		38		233		22
Card Member Receivables:
Global Consumer Services Group	—		—		56		16		72		3
Global Commercial Services	—		—		109		30		139		6
Total	$	428	$	338	$	762	$	259	$	1,787	$	168

(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude Card Member loans classified as a TDR.

(b)Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR.

(c)Accounts classified as a TDR include $27 million and $26 million that are over 90 days past due and accruing interest and $11 million and $10 million that are non-accruals as of March 31, 2020 and December 31, 2019, respectively.

(e)Out of Program TDRs include $197 million and $188 million of Card Member accounts that have successfully completed a modification program and $77 million and $72 million of Card Member accounts that were not in compliance with the terms of the modification programs as of March 31, 2020 and December 31, 2019, respectively.

(f)Global Consumer Services Group (GCSG) includes balances outside the U.S. of $82 million and $93 million that are over 90 days and accruing interest as of March 31, 2020 and December 31, 2019, respectively.

The following table provides additional information with respect to Card Member loans and receivables modified as TDRs for the three months ended March 31, 2020 and 2019:


	Three Months Ended March 31, 2020
	Number of Accounts (thousands)	Outstanding Balances (millions)^(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)
Troubled Debt Restructurings:
Card Member Loans	24	$	195	14	(b)
Card Member Receivables	3	74		(c)	25
Total	27	$	269


	Three Months Ended March 31, 2019
	Number of Accounts (thousands)	Outstanding Balances (millions)^(a)		Average Interest Rate Reduction (% Points)	Average Payment Term Extensions (# of Months)
Troubled Debt Restructurings:
Card Member Loans	17	$	128	13	(b)
Card Member Receivables	2	40		(c)	27
Total	19	$	168

(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. Modifications did not reduce the principal balance.

The following table provides information with respect to Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member is considered in default of a modification program after one and up to two missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables.


	Three Months Ended March 31, 2020
		Number of Accounts (thousands)			Aggregated Outstanding Balances Upon Default (millions)^(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans	4		$	28
Card Member Receivables	1		9
Total	5		$	37


	Three Months Ended March 31, 2019
		Number of Accounts (thousands)			Aggregated Outstanding Balances Upon Default (millions)^(a)
Troubled Debt Restructurings That Subsequently Defaulted:
Card Member Loans	2		$	17
Card Member Receivables	1		4
Total	3		$	21

(a)The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables.