0000004962-13-000030.txt : 20130417 0000004962-13-000030.hdr.sgml : 20130417 20130417160816 ACCESSION NUMBER: 0000004962-13-000030 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 7 CONFORMED PERIOD OF REPORT: 20130417 ITEM INFORMATION: Results of Operations and Financial Condition ITEM INFORMATION: Regulation FD Disclosure FILED AS OF DATE: 20130417 DATE AS OF CHANGE: 20130417 FILER: COMPANY DATA: COMPANY CONFORMED NAME: AMERICAN EXPRESS CO CENTRAL INDEX KEY: 0000004962 STANDARD INDUSTRIAL CLASSIFICATION: FINANCE SERVICES [6199] IRS NUMBER: 134922250 STATE OF INCORPORATION: NY FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-07657 FILM NUMBER: 13767016 BUSINESS ADDRESS: STREET 1: 200 VESEY STREET STREET 2: 50TH FLOOR CITY: NEW YORK STATE: NY ZIP: 10285 BUSINESS PHONE: 2126402000 MAIL ADDRESS: STREET 1: 200 VESEY STREET STREET 2: 50TH FLOOR CITY: NEW YORK STATE: NY ZIP: 10285 8-K 1 form8k17apr.htm AXP FORM 8-K DATED APRIL 17, 2013 form8k17apr.htm




 
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934

Date of Report (Date of earliest event reported):  April 17, 2013

AMERICAN EXPRESS COMPANY
(Exact name of registrant as specified in its charter)

New York
 
1-7657
 
13-4922250
(State or other jurisdiction
of incorporation or organization)
 
(Commission File Number)
 
(IRS Employer Identification No.)
 

 
200 Vesey Street, World Financial Center
New York, New York
 
10285
(Address of principal executive offices)
 
(Zip Code)
 

 
Registrant's telephone number, including area code: (212) 640-2000

Not Applicable
(Former name or former address, if changed since last report)
 
 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
 
o
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
      
o
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
      
o
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
     
o
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
 
 
 
 


 
 
 
 

 
 
 
Item 2.02 Results of Operations and Financial Condition and Item 7.01 Regulation FD Disclosure

The following information is furnished under Item 2.02 - Results of Operations and Financial Condition and Item 7.01 - Regulation FD Disclosure:

On April 17, 2013, American Express Company issued a press release announcing its financial results for the first quarter of 2013. A copy of such press release is attached to this report as Exhibit 99.1 and is hereby incorporated herein by reference. In addition, in conjunction with the announcement of its financial results, American Express Company distributed additional financial information relating to its 2013 first quarter financial results and a 2013 First Quarter Earnings Supplement. Such additional financial information and the 2013 First Quarter Earnings Supplement are attached to this report as Exhibits 99.2 and 99.3, respectively, and each is hereby incorporated herein by reference.



Exhibit
Description

99.1
Press Release, dated April 17, 2013, of American Express Company announcing its financial results for the first quarter of 2013.

99.2
Additional financial information relating to the financial results of American Express Company for the first quarter of 2013.

99.3
2013 First Quarter Earnings Supplement of American Express Company.


 



 
-2-

 


 

SIGNATURE
 
 
 
 
 
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 
AMERICAN EXPRESS COMPANY
 
(REGISTRANT)
     
 
By:
/s/ Carol V. Schwartz
   
Name:  Carol V. Schwartz
   
Title:    Secretary
 


Date: April 17, 2013

 
 
-3-

 


 


EXHIBIT INDEX


Exhibit No.
Description

99.1
Press Release, dated April 17, 2013, of American Express Company announcing its financial results for the first quarter of 2013.
 
99.2
Additional financial information relating to the financial results of American Express Company for the first quarter of 2013.

99.3
2013 First Quarter Earnings Supplement of American Express Company.




-4-

 
 
EX-99.1 2 ex99_1pressrelease17apr.htm AXP PRESS RELEASE DATED APRIL 17, 2013 ex99_1pressrelease17apr.htm
EXHIBIT 99.1
 
 
 

 
FOR IMMEDIATE RELEASE
 
Media Contacts:
Marina H. Norville, marina.h.norville@aexp.com, +1.212.640.2832
Mike O’Neill, mike.o’neill@aexp.com, +1.212.640.5951

Investors/Analysts Contacts:
Ken Paukowits, ken.f.paukowits@aexp.com, +1.212.640.6348
Rick Petrino, richard.petrino@aexp.com, +1.212.640.5574

 
 
 

AMERICAN EXPRESS REPORTS FIRST QUARTER EPS OF $1.15, UP 7% FROM A YEAR AGO
REVENUES AND CARDMEMBER SPENDING RISE, CREDIT QUALITY REMAINS EXCELLENT

(Millions, except per share amounts)

   
Quarters Ended
March 31,
   
Percentage
Inc/(Dec)
 
   
2013
   
2012
       
Total Revenues Net of Interest Expense
  $ 7,881     $ 7,587       4 %
Net Income
  $ 1,280     $ 1,256       2 %
Earnings Per Common Share – Diluted
                       
Net Income Attributable to Common Shareholders1
  $ 1.15     $ 1.07       7 %
Average Diluted Common Shares Outstanding
    1,106       1,166       (5 ) %
Return on Average Equity
    23.2 %     27.1 %        

New York – April 17, 2013 - American Express Company (NYSE: AXP) today reported first-quarter net income of $1.3 billion, up 2 percent from a year ago. Diluted earnings per share was $1.15, up 7 percent from $1.07 a year ago.

Consolidated total revenues net of interest expense were $7.9 billion, up 4 percent from $7.6 billion a year ago. The increase reflected strong cardmember spending as well as higher net interest income and annual cardmember fees.

Adjusted for foreign currency translations, total revenues net of interest expense rose 5 percent from a year ago.2

Consolidated provisions for losses totaled $497 million, up 21 percent from $412 million a year ago. The increase reflected a larger lending reserve release a year ago, partially offset by lower net write-offs in the current quarter. Credit indicators continued to be at historically strong levels.

Consolidated expenses totaled $5.5 billion, up 1 percent from $5.4 billion a year ago. The slight increase from a year ago reflects continued investments in the business along with ongoing efforts to contain operating expenses.3  Adjusted for foreign currency translations, consolidated total expenses rose 2 percent from a year ago.2

The effective tax rate was 33 percent, up from 29 percent a year ago, reflecting the realization of certain foreign tax credits last year.
 
The company's return on average equity (ROE) was 23.2 percent, down from 27.1 percent a year ago.

“We are off to a strong start in 2013, thanks to our ability to grow revenue in a slow growth economy, control expenses and maintain a strong balance sheet,” said Kenneth I. Chenault, chairman and chief executive officer. “Cardmember spending grew 6 percent (7 percent adjusted for foreign currency translations) and we saw a modest increase in loans outstanding. Revenue from annual cardmember fees was also up from a year ago, reflecting the value our customers see in their relationship with American Express. Credit indicators continued to be excellent.

“We made good headway throughout the business and continue to see very encouraging customer response to initiatives like our reloadable prepaid products and loyalty marketing initiatives that are expanding our footprint into newer segments of the market.

“Progress on cost control initiatives allowed us to continue to make investments to grow the business, while holding operating expenses well within our target of less than 3 percent annual growth for the next two years. A lean operating structure is a critical advantage for any business, and the flexibility it gives us to allocate resources toward growth initiatives keeps us in a good position to deliver results for our shareholders.

“Capital strength is also a critical advantage in uncertain times, and the advantages of our spend-centric business model were again underscored by results of the Federal Reserve’s annual stress test. Our performance was among the best in the hypothetical severe stress scenario and as a result, we plan to increase our dividend to 23 cents per share next quarter, a 15 percent increase for shareholders.  We are also moving ahead with plans to repurchase common shares that would return up to $3.2 billion to shareholders during the remainder of this year and up to an additional $1.0 billion in the first quarter of 2014.”

Segment Results

U.S. Card Services reported first-quarter net income of $804 million, up 7 percent from $752 million a year ago.
 
Total revenues net of interest expense increased 5 percent to $4.1 billion from $3.9 billion a year ago. The increase was driven by an 8 percent increase in cardmember spending and higher net interest income.

Provisions for losses totaled $338 million, up 12 percent from $301 million a year ago. The increase primarily reflected a larger lending reserve release a year ago, partially offset by lower net write-offs in the current quarter.

Total expenses increased 3 percent to $2.5 billion from $2.4 billion a year ago. Marketing, promotion, rewards and cardmember services expenses increased 5 percent from a year ago. Salaries and employee benefits and other operating expenses were unchanged from a year ago.

The effective tax rate was 37 percent compared to 36 percent a year ago.
 
 
 
1

 

International Card Services reported first-quarter net income of $178 million, down 10 percent from $197 million a year ago.

Total revenues net of interest expense were $1.3 billion, up 1 percent from a year ago, reflecting higher cardmember spending and growth in annual cardmember fees. Adjusted for foreign currency translations, revenues net of interest expense rose 4 percent from a year ago.2

Provisions for losses totaled $95 million, up 76 percent from $54 million a year ago. The increase primarily reflected larger reserve releases a year ago.

Total expenses were $1.0 billion, down 2 percent from a year ago. Adjusted for foreign currency translations, expenses rose 1 percent from a year ago.2

The effective tax rate was 8 percent compared to (1) percent a year ago, reflecting the realization of certain foreign tax credits last year.

Global Commercial Services reported first-quarter net income of $191 million, up 8 percent from $177 million a year ago.

Total revenues net of interest expense were $1.2 billion, up 1 percent from a year ago, reflecting increased spending by corporate cardmembers, partially offset by lower travel commissions and fees. Foreign currency translations did not result in a material change to revenues this quarter.

Total expenses decreased 4 percent to $843 million from $878 million a year ago. The decline primarily reflected lower salaries and employee benefits and other operating expenses. Adjusted for foreign currency translations, expenses decreased 3 percent from a year ago.2

The effective tax rate was 33 percent compared to 27 percent a year ago, reflecting the realization of certain foreign tax credits last year.

Global Network & Merchant Services reported first quarter net income of $373 million, up 4 percent from $357 million a year ago.
 
Total revenues net of interest expense increased 4 percent to $1.3 billion from $1.2 billion a year ago.  The increase reflected higher merchant-related revenues driven by global cardmember spending, as well as an increase in revenues from Global Network Services’ bank partners. Adjusted for foreign currency translations, revenues net of interest expense rose 6 percent from a year ago.2

Total expenses increased 1 percent to $701 million from $691 million a year ago. Adjusted for foreign currency translations, expenses rose 2 percent from a year ago.2

The effective tax rate was 36 percent, compared to 34 percent a year ago.

Corporate and Other reported first-quarter net loss of $266 million compared with net loss of $227 million a year ago.


About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, foursquare.com/americanexpress, linkedin.com/companies/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

Key links to products and services: charge and credit cards, business credit cards, travel services, gift cards, prepaid cards, merchant services, business travel, and corporate card.
 
 
The 2013 First Quarter Earnings Supplement will be available today on the American Express web site at http://ir.americanexpress.com. An investor conference call will be held at 5:00 p.m. (ET) today to discuss first-quarter earnings results. Live audio and presentation slides for the investor conference call will be available to the general public at the same web site.  A replay of the conference call will be available later today at the same web site address.

This release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the company's expected business and financial performance and are subject to risks and uncertainties. Actual results may differ from those set forth in the forward-looking statements due to a variety of factors, including those contained in the company's Annual Report on Form 10-K for the year ended December 31, 2012, and the company’s other filings with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The company undertakes no obligation to update or revise any forward-looking statements.



 
1 Represents net income, less earnings allocated to participating share awards of $11 million and $14 million for the three months ended March 31, 2013 and 2012, respectively.
 
2 As reported in this release, FX adjusted information, which constitute non-GAAP financial measures, assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for the three months ended March 31, 2013 apply to the period(s) against which such results are being compared). The company believes the presentation of information on an F/X adjusted basis is helpful to investors by making it easier to compare the company’s performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.
 
3 Operating expenses represent salaries and employee benefits, professional services, occupancy and equipment, communications and other expenses.

 
2

 

All information in the following tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated.  Certain reclassifications of prior period amounts have been made to conform to the current period presentation.

(Preliminary)

American Express Company
Consolidated Statements of Income

(Millions)
 
   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Non-interest revenues
                 
Discount revenue
  $ 4,438     $ 4,257       4 %
Net card fees
    653       610       7  
Travel commissions and fees
    437       451       (3 )
Other commissions and fees
    573       583       (2 )
Other
    537       553       (3 )
Total non-interest revenues
    6,638       6,454       3  
Interest income
                       
Interest on loans
    1,683       1,611       4  
Interest and dividends on investment securities
    53       66       (20 )
Deposits with banks and other
    26       30       (13 )
Total interest income
    1,762       1,707       3  
Interest expense
                       
Deposits
    114       129       (12 )
Long-term debt and other
    405       445       (9 )
Total interest expense
    519       574       (10 )
Net interest income
    1,243       1,133       10  
Total revenues net of interest expense
    7,881       7,587       4  
Provisions for losses
                       
Charge card
    195       178       10  
Cardmember loans
    275       212       30  
Other
    27       22       23  
Total provisions for losses
    497       412       21  
Total revenues net of interest expense after provisions for losses
    7,384       7,175       3  
                         
Expenses
                       
Marketing and promotion
    621       631       (2 )
Cardmember rewards
    1,520       1,467       4  
Cardmember services
    189       194       (3 )
Salaries and employee benefits
    1,615       1,635       (1 )
Professional services
    716       691       4  
Occupancy and equipment
    472       438       8  
Communications
    96       96       -  
Other, net
    246       250       (2 )
Total
    5,475       5,402       1  
Pretax income
    1,909       1,773       8  
Income tax provision
    629       517       22  
Net income
  $ 1,280     $ 1,256       2  
Net income attributable to common shareholders (A)
  $ 1,269     $ 1,242       2  
Effective tax rate
    32.9 %     29.2 %        

(A) Represents net income, less earnings allocated to participating share awards of $11 million and $14 million for the three months ended March 31, 2013 and 2012, respectively.
 
 
3

 
 
(Preliminary)

American Express Company
Condensed Consolidated Balance Sheets

(Billions)

   
March 31,
2013
   
December 31,
2012
 
             
Assets
           
Cash & cash equivalents
  $ 28     $ 22  
Accounts receivable
    46       46  
Investment securities
    6       6  
Loans
    61       64  
Other assets
    16       15  
Total assets
  $ 157     $ 153  
                 
Liabilities and Shareholders' Equity
               
Customer deposits
  $ 41     $ 40  
Short-term borrowings
    3       3  
Long-term debt
    56       59  
Other liabilities
    38       32  
Total liabilities
    138       134  
                 
Shareholders' Equity
    19       19  
Total liabilities and shareholders' equity
  $ 157     $ 153  
 
 
4

 
 
 (Preliminary)

American Express Company
Financial Summary

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Total revenues net of interest expense
                 
U.S. Card Services
  $ 4,082     $ 3,884       5 %
International Card Services
    1,317       1,299       1  
Global Commercial Services
    1,163       1,157       1  
Global Network & Merchant Services
    1,303       1,248       4  
      7,865       7,588       4  
Corporate & Other
    16       (1 )     #  
 
                       
CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE
  $ 7,881     $ 7,587       4  
                         
Pretax income (loss)
                       
U.S. Card Services
  $ 1,270     $ 1,180       8  
International Card Services
    193       196       (2 )
Global Commercial Services
    283       244       16  
Global Network & Merchant Services
    582       539       8  
      2,328       2,159       8  
Corporate & Other
    (419 )     (386 )     9  
                         
PRETAX INCOME
  $ 1,909     $ 1,773       8  
                         
Net income (loss)
                       
U.S. Card Services
  $ 804     $ 752       7  
International Card Services
    178       197       (10 )
Global Commercial Services
    191       177       8  
Global Network & Merchant Services
    373       357       4  
      1,546       1,483       4  
Corporate & Other
    (266 )     (227 )     17  
                         
NET INCOME
  $ 1,280     $ 1,256       2  

# - Denotes a variance of more than 100%.
 
 
5

 
 
(Preliminary)

American Express Company
Financial Summary (continued)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
EARNINGS PER COMMON SHARE
                 
                   
BASIC
                 
Net income attributable to common shareholders
  $ 1.15     $ 1.07       7 %
                         
Average common shares outstanding (millions)
    1,099       1,160       (5 ) %
                         
DILUTED
                       
Net income attributable to common shareholders
  $ 1.15     $ 1.07       7 %
                         
Average common shares outstanding (millions)
    1,106       1,166       (5 ) %
                         
Cash dividends declared per common share
  $ 0.20     $ 0.20       - %


Selected Statistical Information

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Return on average equity (A)
    23.2 %     27.1 %      
Return on average common equity (A)
    23.0 %     26.8 %      
Return on average tangible common equity (A)
    29.3 %     35.0 %      
Common shares outstanding (millions)
    1,098       1,166       (6 )%
Book value per common share
  $ 17.56     $ 17.08       3 %
Shareholders' equity (billions)
  $ 19.3     $ 19.9       (3 )%

(A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity, a non-GAAP measure.
 
 
6

 
(Preliminary)

American Express Company
Components of Return on Average Equity (ROE), Return on Average Common Equity (ROCE),
and Return on Average Tangible Common Equity (ROTCE)
Appendix I

(Millions)

   
For the Twelve Months Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
ROE
                             
                               
Net income
  $ 4,506     $ 4,482     $ 5,037     $ 5,022     $ 5,014  
Average shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Return on average equity (A)
    23.2 %     23.1 %     26.3 %     26.6 %     27.1 %
                                         
Reconciliation of ROCE and ROTCE
                                       
                                         
Net income
  $ 4,506     $ 4,482     $ 5,037     $ 5,022     $ 5,014  
Earnings allocated to participating share awards and other
    46       49       56       57       58  
Net income attributable to common shareholders
  $ 4,460     $ 4,433     $ 4,981     $ 4,965     $ 4,956  
                                         
Average shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Average common shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Average goodwill and other intangibles
    4,181       4,232       4,272       4,330       4,380  
Average tangible common shareholders' equity
  $ 15,245     $ 15,193     $ 14,873     $ 14,557     $ 14,145  
Return on average common equity (A)
    23.0 %     22.8 %     26.0 %     26.3 %     26.8 %
Return on average tangible common equity (B)
    29.3 %     29.2 %     33.5 %     34.1 %     35.0 %

(A) Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively.

(B) Return on average tangible common equity, a non-GAAP measure, is computed in the same manner as return on average common equity except the computation of average tangible common shareholders' equity, a non-GAAP measure, excludes from average total shareholders' equity, average goodwill and other intangibles. The Company believes that return on average tangible common equity is a useful measure of the profitability of its business.
 
 
7

 
EX-99.2 3 ex99_2financials17apr.htm AXP FINANCIALS ex99_2financials17apr.htm

Exhibit 99.2

All information in the following tables is presented on a basis prepared in accordance with U.S. generally accepted accounting principles (GAAP), unless otherwise indicated.  Certain reclassifications of prior period amounts have been made to conform to the current period presentation.

(Preliminary)

American Express Company
Consolidated Statements of Income

(Millions)
 
   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Non-interest revenues
                 
Discount revenue
  $ 4,438     $ 4,257       4 %
Net card fees
    653       610       7  
Travel commissions and fees
    437       451       (3 )
Other commissions and fees
    573       583       (2 )
Other
    537       553       (3 )
Total non-interest revenues
    6,638       6,454       3  
Interest income
                       
Interest on loans
    1,683       1,611       4  
Interest and dividends on investment securities
    53       66       (20 )
Deposits with banks and other
    26       30       (13 )
Total interest income
    1,762       1,707       3  
Interest expense
                       
Deposits
    114       129       (12 )
Long-term debt and other
    405       445       (9 )
Total interest expense
    519       574       (10 )
Net interest income
    1,243       1,133       10  
Total revenues net of interest expense
    7,881       7,587       4  
Provisions for losses
                       
Charge card
    195       178       10  
Cardmember loans
    275       212       30  
Other
    27       22       23  
Total provisions for losses
    497       412       21  
Total revenues net of interest expense after provisions for losses
    7,384       7,175       3  
                         
Expenses
                       
Marketing and promotion
    621       631       (2 )
Cardmember rewards
    1,520       1,467       4  
Cardmember services
    189       194       (3 )
Salaries and employee benefits
    1,615       1,635       (1 )
Professional services
    716       691       4  
Occupancy and equipment
    472       438       8  
Communications
    96       96       -  
Other, net
    246       250       (2 )
Total
    5,475       5,402       1  
Pretax income
    1,909       1,773       8  
Income tax provision
    629       517       22  
Net income
  $ 1,280     $ 1,256       2  
Net income attributable to common shareholders (A)
  $ 1,269     $ 1,242       2  
Effective tax rate
    32.9 %     29.2 %        

(A) Represents net income, less earnings allocated to participating share awards of $11 million and $14 million for the three months ended March 31, 2013 and 2012, respectively.
 
 
1

 
 
(Preliminary)

American Express Company
Condensed Consolidated Balance Sheets

(Billions)

   
March 31,
2013
   
December 31,
2012
 
             
Assets
           
Cash & cash equivalents
  $ 28     $ 22  
Accounts receivable
    46       46  
Investment securities
    6       6  
Loans
    61       64  
Other assets
    16       15  
Total assets
  $ 157     $ 153  
                 
Liabilities and Shareholders' Equity
               
Customer deposits
  $ 41     $ 40  
Short-term borrowings
    3       3  
Long-term debt
    56       59  
Other liabilities
    38       32  
Total liabilities
    138       134  
                 
Shareholders' Equity
    19       19  
Total liabilities and shareholders' equity
  $ 157     $ 153  
 
 
2

 
 
 (Preliminary)

American Express Company
Financial Summary

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Total revenues net of interest expense
                 
U.S. Card Services
  $ 4,082     $ 3,884       5 %
International Card Services
    1,317       1,299       1  
Global Commercial Services
    1,163       1,157       1  
Global Network & Merchant Services
    1,303       1,248       4  
      7,865       7,588       4  
Corporate & Other
    16       (1 )     #  
 
                       
CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE
  $ 7,881     $ 7,587       4  
                         
Pretax income (loss)
                       
U.S. Card Services
  $ 1,270     $ 1,180       8  
International Card Services
    193       196       (2 )
Global Commercial Services
    283       244       16  
Global Network & Merchant Services
    582       539       8  
      2,328       2,159       8  
Corporate & Other
    (419 )     (386 )     9  
                         
PRETAX INCOME
  $ 1,909     $ 1,773       8  
                         
Net income (loss)
                       
U.S. Card Services
  $ 804     $ 752       7  
International Card Services
    178       197       (10 )
Global Commercial Services
    191       177       8  
Global Network & Merchant Services
    373       357       4  
      1,546       1,483       4  
Corporate & Other
    (266 )     (227 )     17  
                         
NET INCOME
  $ 1,280     $ 1,256       2  

# - Denotes a variance of more than 100%.
 
 
3

 
 
(Preliminary)

American Express Company
Financial Summary (continued)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
EARNINGS PER COMMON SHARE
                 
                   
BASIC
                 
Net income attributable to common shareholders
  $ 1.15     $ 1.07       7 %
                         
Average common shares outstanding (millions)
    1,099       1,160       (5 ) %
                         
DILUTED
                       
Net income attributable to common shareholders
  $ 1.15     $ 1.07       7 %
                         
Average common shares outstanding (millions)
    1,106       1,166       (5 ) %
                         
Cash dividends declared per common share
  $ 0.20     $ 0.20       - %


Selected Statistical Information

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Return on average equity (A)
    23.2 %     27.1 %      
Return on average common equity (A)
    23.0 %     26.8 %      
Return on average tangible common equity (A)
    29.3 %     35.0 %      
Common shares outstanding (millions)
    1,098       1,166       (6 )%
Book value per common share
  $ 17.56     $ 17.08       3 %
Shareholders' equity (billions)
  $ 19.3     $ 19.9       (3 )%

(A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity, a non-GAAP measure.
 
 
4

 
 
(Preliminary)

American Express Company
Selected Statistical Information

(Millions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
Card billed business (billions) (A):
                 
United States
  $ 150.0     $ 139.6       7 %
Outside the United States
    74.5       71.6       4  
Total
  $ 224.5     $ 211.2       6  
Total cards-in-force (B):
                       
United States
    52.1       50.9       2 %
Outside the United States
    51.1       47.8       7  
Total
    103.2       98.7       5  
Basic cards-in-force (B):
                       
United States
    40.5       39.6       2 %
Outside the United States
    41.1       38.2       8  
Total
    81.6       77.8       5  
                         
Average discount rate (C)
    2.52 %     2.53 %        
Average basic cardmember spending (dollars) (D)
  $ 3,905     $ 3,772       4 %
Average fee per card (dollars) (D)
  $ 40     $ 38       5 %
Average fee per card adjusted (dollars) (D)
  $ 44     $ 42       5 %
 
(A)  Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.  Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled.

(B)  Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail co-brand cardmember accounts that have no out-of-store spend activity during the prior 12 month period.

(C)  This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards.  It represents the percentage of billed business (both proprietary and Global Network Services) retained by the Company from merchants it acquires, prior to payments to third parties unrelated to merchant acceptance.

(D)  Average basic card member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs divided by average worldwide proprietary cards-in-force.  The adjusted average fee per card, which is a non-GAAP measure, is computed in the same manner, but excludes amortization of deferred direct acquisition costs. The amount of amortization excluded was $65 million for both the quarters ended March  31, 2013 and 2012. The Company presents adjusted average fee per card because the Company believes this metric presents a useful indicator of card fees pricing across a range of its proprietary card products.
 
 
5

 
 
(Preliminary)

American Express Company
Selected Statistical Information (continued)

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
Worldwide cardmember receivables:
                 
Total receivables
  $ 43.4     $ 41.5       5 %
Loss reserves (millions):
                       
Beginning balance
  $ 428     $ 438       (2 ) %
Provisions  (A)
    154       149       3  
Other additions (B)
    41       29       41  
Net write-offs (C)
    (178 )     (182 )     (2 )
Other deductions (D)
    (35 )     (10 )     #  
Ending balance
  $ 410     $ 424       (3 )
% of receivables
    0.9 %     1.0 %        
Net write-off rate (principal only) - USCS (E)
    2.0 %     2.3 %        
Net write-off rate (principal and fees) - USCS (E)
    2.2 %     2.5 %        
30 days past due as a % of total - USCS
    1.9 %     1.9 %        
Net loss ratio (as a % of charge volume) - ICS/GCS
    0.12 %     0.11 %        
90 days past billing as a % of total - ICS/GCS
    0.8 %     0.7 %        
                         
Worldwide cardmember loans:
                       
Total loans
  $ 62.3     $ 60.1       4 %
Loss reserves (millions):
                       
Beginning balance
  $ 1,471     $ 1,874       (22 )%
Provisions (A)
    243       185       31  
Other additions (B)
    32       27       19  
Net write-offs - principal (C)
    (304 )     (349 )     (13 )
Net write-offs - interest and fees (C)
    (38 )     (44 )     (14 )
Other deductions (D)
    (37 )     (13 )     #  
Ending balance
  $ 1,367     $ 1,680       (19 )
Ending reserves - principal
  $ 1,316     $ 1,622       (19 )
Ending reserves - interest and fees
  $ 51     $ 58       (12 )
% of loans
    2.2 %     2.8 %        
% of past due
    170 %     201 %        
Average loans
  $ 62.8     $ 60.7       3 %
Net write-off rate (principal only) (E)
    1.9 %     2.3 %        
Net write-off rate (principal, interest and fees) (E)
    2.2 %     2.6 %        
30 days past due loans as a % of total
    1.3 %     1.4 %        
Net interest income divided by average loans (F)
    8.0 %     7.5 %        
Net interest yield on cardmember loans (F)
    9.5 %     9.2 %        

# - Denotes a variance of more than 100%.

(A)  Provisions for principal (resulting from authorized transactions) and fee reserve components.

(B) Provisions for unauthorized transactions.

(C) Consists of principal (resulting from authorized transactions)  interest and/or fees, less recoveries.

(D) For cardmember receivables, includes net write-offs resulting from unauthorized transactions of $(40) million and $(33) million for the three months ended March 31, 2013 and 2012, respectively; foreign currency translation adjustments of $(2) million and $3 million for the three months ended March 31, 2013 and 2012, respectively; reclassified cardmember bankruptcy reserves of $18 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in periods prior to March 31, 2012); and other items of $7 million and $2 million for the three months ended March 31, 2013 and 2012, respectively. For cardmember loans, includes net write-offs resulting from unauthorized transactions of $(32) million and $(28) million for the three months ended March 31, 2013 and 2012, respectively; foreign currency translation adjustments of $(1) million and $10 million for the three months ended March 31, 2013 and 2012, respectively; reclassified cardmember bankruptcy reserves of $4 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in periods prior to March 31, 2012); and other items of $(4) million and $1 million for the three months ended March 31, 2013 and 2012, respectively.

(E)  The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(F)  See Appendix III for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
 
6

 
 
(Preliminary)

American Express Company
Consolidated Statements of Income

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Non-interest revenues
                             
Discount revenue
  $ 4,438     $ 4,575     $ 4,425     $ 4,482     $ 4,257  
Net card fees
    653       648       633       615       610  
Travel commissions and fees
    437       503       465       521       451  
Other commissions and fees
    573       578       581       575       583  
Other
    537       644       577       651       553  
Total non-interest revenues
    6,638       6,948       6,681       6,844       6,454  
Interest income
                                       
Interest on loans
    1,683       1,660       1,658       1,582       1,611  
Interest and dividends on investment securities
    53       53       60       67       66  
Deposits with banks and other
    26       24       21       22       30  
Total interest income
    1,762       1,737       1,739       1,671       1,707  
Interest expense
                                       
Deposits
    114       118       118       115       129  
Long-term debt and other
    405       426       440       435       445  
Total interest expense
    519       544       558       550       574  
Net interest income
    1,243       1,193       1,181       1,121       1,133  
Total revenues net of interest expense
    7,881       8,141       7,862       7,965       7,587  
Provisions for losses
                                       
Charge card
    195       211       190       163       178  
Cardmember loans
    275       396       264       277       212  
Other
    27       31       25       21       22  
Total provisions for losses
    497       638       479       461       412  
Total revenues net of interest expense after provisions for losses
    7,384       7,503       7,383       7,504       7,175  
                                         
Expenses
                                       
Marketing and promotion
    621       722       764       773       631  
Cardmember rewards
    1,520       1,857       1,496       1,462       1,467  
Cardmember services
    189       197       201       180       194  
Salaries and employee benefits
    1,615       1,910       1,516       1,536       1,635  
Professional services
    716       871       690       711       691  
Occupancy and equipment
    472       486       453       446       438  
Communications
    96       99       93       95       96  
Other, net
    246       432       300       422       250  
Total
    5,475       6,574       5,513       5,625       5,402  
Pretax income
    1,909       929       1,870       1,879       1,773  
Income tax provision
    629       292       620       540       517  
Net income
  $ 1,280     $ 637     $ 1,250     $ 1,339     $ 1,256  
Net income attributable to common shareholders (A)
  $ 1,269     $ 630     $ 1,236     $ 1,325     $ 1,242  
Effective tax rate
    32.9 %     31.4 %     33.2 %     28.7 %     29.2 %

(A) Represents net income, less earnings allocated to participating share awards of $11 million for the quarter ended March 31, 2013, $7 million for the quarter ended December 31, 2012, $14 million for the quarter ended September 30, 2012, $14 million for the quarter ended June 30, 2012, and $14 million for the quarter ended March 31, 2012.
 
 
7

 
 
(Preliminary)

American Express Company
Financial Summary

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Total revenues net of interest expense
                             
U.S. Card Services
  $ 4,082     $ 4,070     $ 4,055     $ 4,037     $ 3,884  
International Card Services
    1,317       1,397       1,313       1,297       1,299  
Global Commercial Services
    1,163       1,215       1,156       1,221       1,157  
Global Network & Merchant Services
    1,303       1,390       1,310       1,323       1,248  
      7,865       8,072       7,834       7,878       7,588  
Corporate & Other
    16       69       28       87       (1 )
 
                                       
CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE
  $ 7,881     $ 8,141     $ 7,862     $ 7,965     $ 7,587  
                                         
Pretax income (loss)
                                       
U.S. Card Services
  $ 1,270     $ 612     $ 1,128     $ 1,149     $ 1,180  
International Card Services
    193       110       207       146       196  
Global Commercial Services
    283       142       275       299       244  
Global Network & Merchant Services
    582       557       561       562       539  
      2,328       1,421       2,171       2,156       2,159  
Corporate & Other
    (419 )     (492 )     (301 )     (277 )     (386 )
                                         
PRETAX INCOME
  $ 1,909     $ 929     $ 1,870     $ 1,879     $ 1,773  
                                         
Net income (loss)
                                       
U.S. Card Services
  $ 804     $ 423     $ 699     $ 718     $ 752  
International Card Services
    178       95       164       178       197  
Global Commercial Services
    191       65       183       219       177  
Global Network & Merchant Services
    373       354       360       372       357  
      1,546       937       1,406       1,487       1,483  
Corporate & Other
    (266 )     (300 )     (156 )     (148 )     (227 )
                                         
NET INCOME
  $ 1,280     $ 637     $ 1,250     $ 1,339     $ 1,256  
 
 
8

 
 
(Preliminary)

American Express Company
Financial Summary (continued)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
EARNINGS PER COMMON SHARE
                             
                               
BASIC
                             
Net income attributable to common shareholders
  $ 1.15     $ 0.57     $ 1.10     $ 1.16     $ 1.07  
                                         
Average common shares outstanding (millions)
    1,099       1,110       1,126       1,145       1,160  
                                         
DILUTED
                                       
Net income attributable to common shareholders
  $ 1.15     $ 0.56     $ 1.09     $ 1.15     $ 1.07  
                                         
Average common shares outstanding (millions)
    1,106       1,116       1,132       1,152       1,166  
                                         
Cash dividends declared per common share
  $ 0.20     $ 0.20     $ 0.20     $ 0.20     $ 0.20  


Selected Statistical Information

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Return on average equity (A)
    23.2 %     23.1 %     26.3 %     26.6 %     27.1 %
Return on average common equity (A)
    23.0 %     22.8 %     26.0 %     26.3 %     26.8 %
Return on average tangible common equity (A)
    29.3 %     29.2 %     33.5 %     34.1 %     35.0 %
Common shares outstanding (millions)
    1,098       1,105       1,122       1,139       1,166  
Book value per common share
  $ 17.56     $ 17.09     $ 17.37     $ 16.92     $ 17.08  
Shareholders' equity (billions)
  $ 19.3     $ 18.9     $ 19.5     $ 19.3     $ 19.9  
                                         

(A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity, a non-GAAP measure.
 
 
9

 
 
(Preliminary)

American Express Company
Selected Statistical Information

(Millions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
Card billed business (billions) (A):
                             
United States
  $ 150.0     $ 155.5     $ 146.9     $ 148.7     $ 139.6  
Outside the United States
    74.5       80.0       73.2       72.9       71.6  
Total
  $ 224.5     $ 235.5     $ 220.1     $ 221.6     $ 211.2  
Total cards-in-force (B):
                                       
United States
    52.1       52.0       51.8       51.2       50.9  
Outside the United States
    51.1       50.4       49.6       48.9       47.8  
Total
    103.2       102.4       101.4       100.1       98.7  
Basic cards-in-force (B):
                                       
United States
    40.5       40.3       40.2       39.8       39.6  
Outside the United States
    41.1       40.5       39.8       39.2       38.2  
Total
    81.6       80.8       80.0       79.0       77.8  
                                         
Average discount rate (C)
    2.52 %     2.49 %     2.53 %     2.54 %     2.53 %
Average basic cardmember spending (dollars) (D)
  $ 3,905     $ 4,113     $ 3,885     $ 3,948     $ 3,772  
Average fee per card (dollars) (D)
  $ 40     $ 40     $ 39     $ 39     $ 38  
Average fee per card adjusted (dollars) (D)
  $ 44     $ 44     $ 44     $ 43     $ 42  

(A) Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.  Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled.

(B) Total cards-in-force represents the number of cards that are issued and outstanding.  Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account.  Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers.  Non-proprietary cards-in-force includes all cards that are issued and outstanding under network partnership agreements, except for retail co-brand cardmember accounts that have no out-of-store spend activity during the prior 12 month period.

(C) This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards.  It represents the percentage of billed business (both proprietary and Global Network Services) retained by the Company from merchants it acquires, prior to payments to third parties unrelated to merchant acceptance.

(D) Average basic card member spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs divided by average worldwide proprietary cards-in-force.  The adjusted average fee per card, which is a non-GAAP measure, is computed in the same manner, but excludes amortization of deferred direct acquisition costs. The amount of amortization excluded for these periods was $65 million for the quarter ended March 31 2013, $63 million for the quarter ended December 31, 2012, $65 million for the quarter ended September 30, 2012, $64 million for the quarter ended June 30, 2012 and $65 million for the quarter ended March 31, 2012. The Company presents adjusted average fee per card because the Company believes this metric presents a useful indicator of card fee pricing across a range of its proprietary card products.
 
 
10

 
 
(Preliminary)

American Express Company
Selected Statistical Information (continued)

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Worldwide cardmember receivables:
                             
Total receivables
  $ 43.4     $ 42.8     $ 42.3     $ 41.5     $ 41.5  
Loss reserves (millions):
                                       
Beginning balance
  $ 428     $ 409     $ 392     $ 424     $ 438  
Provisions (A)
    154       167       151       134       149  
Other additions (B)
    41       44       39       29       29  
Net write-offs (C)
    (178 )     (153 )     (141 )     (164 )     (182 )
Other deductions (D)
    (35 )     (39 )     (32 )     (31 )     (10 )
Ending balance
  $ 410     $ 428     $ 409     $ 392     $ 424  
% of receivables
    0.9 %     1.0 %     1.0 %     0.9 %     1.0 %
Net write-off rate (principal only) - USCS (E)
    2.0 %     1.8 %     1.6 %     2.0 %     2.3 %
Net write-off rate (principal and fees) - USCS (E)
    2.2 %     1.9 %     1.7 %     2.2 %     2.5 %
30 days past due as a % of total - USCS
    1.9 %     1.8 %     1.8 %     1.7 %     1.9 %
Net loss ratio (as a % of charge volume) - ICS/GCS
    0.12 %     0.09 %     0.10 %     0.10 %     0.11 %
90 days past billing as a % of total - ICS/GCS
    0.8 %     0.9 %     0.7 %     0.7 %     0.7 %
                                         
Worldwide cardmember loans:
                                       
Total loans
  $ 62.3     $ 65.2     $ 61.8     $ 61.0     $ 60.1  
Loss reserves (millions):
                                       
Beginning balance
  $ 1,471     $ 1,459     $ 1,547     $ 1,680     $ 1,874  
Provisions (A)
    243       362       231       253       185  
Other additions (B)
    32       34       33       24       27  
Net write-offs - principal (C)
    (304 )     (310 )     (292 )     (329 )     (349 )
Net write-offs - interest and fees (C)
    (38 )     (36 )     (36 )     (41 )     (44 )
Other deductions (D)
    (37 )     (38 )     (24 )     (40 )     (13 )
Ending balance
  $ 1,367     $ 1,471     $ 1,459     $ 1,547     $ 1,680  
Ending reserves - principal
  $ 1,316     $ 1,423     $ 1,411     $ 1,492     $ 1,622  
Ending reserves - interest and fees
  $ 51     $ 48     $ 48     $ 55     $ 58  
% of loans
    2.2 %     2.3 %     2.4 %     2.5 %     2.8 %
% of past due
    170 %     182 %     182 %     202 %     201 %
Average loans
  $ 62.8     $ 62.9     $ 61.4     $ 60.6     $ 60.7  
Net write-off rate (principal only) (E)
    1.9 %     2.0 %     1.9 %     2.2 %     2.3 %
Net write-off rate (principal, interest and fees) (E)
    2.2 %     2.2 %     2.1 %     2.4 %     2.6 %
30 days past due loans as a % of total
    1.3 %     1.2 %     1.3 %     1.3 %     1.4 %
Net interest income divided by average loans (F)
    8.0 %     7.5 %     7.7 %     7.4 %     7.5 %
Net interest yield on cardmember loans (F)
    9.5 %     9.1 %     9.3 %     9.0 %     9.2 %

(A)  Provisions for principal (resulting from authorized transactions) and fee reserve components.

(B) Provisions for unauthorized transactions.

(C) Consists of principal (resulting from authorized transactions)  interest and/or fees, less recoveries.

(D) For cardmember receivables, includes net write-offs resulting from unauthorized transactions of $(40) million for the three months ended March 31, 2013, $(41) million for the three months ended December 31, 2012, $(37) million for the three months ended September 30, 2012, $(30) million for the three months ended June 30, 2012 and $(33) million for the three months ended March 31, 2012; foreign currency translation adjustments of $(2) million for the three months ended March 31, 2013, $(2) million for the three months ended December 31, 2012, $6 million for the three months ended September 30, 2012, $(5) million for the three months ended June 30, 2012 and $3 million for the three months ended March 31, 2012; reclassified cardmember bankruptcy reserves of $18 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in prior periods); and other items of $7 million for the three months ended March 31, 2013, $4 million for the three months ended December 31, 2012, $(1) million for the three months ended September 30, 2012, $4 million for the three months ended June 30, 2012 and $2 million for the three months ended March 31, 2012. For cardmember loans, includes net write-offs resulting from unauthorized transactions of $(32) million for the three months ended March 31, 2013, $(32) million for the three months ended December 31, 2012, $(31) million for the three months ended September 30, 2012, $(25) million for the three months ended June 30, 2012 and $(28) million for the three months ended March 31, 2012; foreign currency translation adjustments of $(1) million for the three months ended March 31, 2013, $(2) million for the three months ended December 31, 2012, $10 million for the three months ended September 30, 2012, $(11) million for the three months ended June 30, 2012 and $10 million for the three months ended March 31, 2012; reclassified cardmember bankruptcy reserves of $4 million for the three months ended March 31, 2012 only (cardmember bankruptcy reserves were classified as other liabilities in prior periods); and other items of  $(4) million for the three months ended March 31, 2013, $(4) million for the three months ended December 31, 2012, $(3) million for the three months ended September 30, 2012, $(4) million for the three months ended June 30, 2012 and $1 million for the three months ended March 31, 2012.

(E)  The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(F)  See Appendix III for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
11

 
 
(Preliminary)

U.S. Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Discount revenue, net card fees and other
  $ 2,878     $ 2,754       5 %
Interest income
    1,386       1,314       5  
Interest expense
    182       184       (1 )
Net interest income
    1,204       1,130       7  
Total revenues net of interest expense
    4,082       3,884       5  
Provisions for losses
    338       301       12  
Total revenues net of interest expense after provisions for losses
    3,744       3,583       4  
Expenses
                       
Marketing, promotion, rewards and cardmember services
    1,545       1,472       5  
Salaries and employee benefits and other operating expenses
    929       931       -  
Total
    2,474       2,403       3  
Pretax segment income
    1,270       1,180       8  
Income tax provision
    466       428       9  
Segment income
  $ 804     $ 752       7  
Effective tax rate
    36.7 %     36.3 %        
 
 
12

 
 
(Preliminary)

U.S. Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Card billed business
  $ 116.7     $ 107.7       8 %
Total cards-in-force (millions)
    42.5       41.2       3 %
Basic cards-in-force (millions)
    31.7       30.6       4 %
Average basic cardmember spending (dollars)
  $ 3,709     $ 3,529       5 %
                         
U.S. Consumer Travel:
                       
Travel sales (millions)
  $ 1,044     $ 1,023       2 %
Travel commissions and fees/sales
    6.4 %     7.4 %        
                         
Total segment assets
  $ 97.8     $ 90.7       8 %
Segment capital (millions) (A)
  $ 9,073     $ 9,350       (3 ) %
Return on average segment capital (B)
    29.2 %     33.8 %        
Return on average tangible segment capital (B)
    30.4 %     35.5 %        
                         
Cardmember receivables:
                       
Total receivables
  $ 20.4     $ 19.3       6 %
30 days past due as a % of total
    1.9 %     1.9 %        
Average receivables
  $ 20.0     $ 19.6       2 %
Net write-off rate (principal only) (C)
    2.0 %     2.3 %        
Net write-off rate (principal and fees) (C)
    2.2 %     2.5 %        
                         
Cardmember loans:
                       
Total loans
  $ 53.6     $ 51.4       4 %
30 days past due loans as a % of total
    1.2 %     1.3 %        
Average loans
  $ 54.0     $ 51.9       4 %
Net write-off rate (principal only) (C)
    2.0 %     2.3 %        
Net write-off rate (principal, interest and fees) (C)
    2.2 %     2.6 %        
Net interest income divided by average loans (D)
    9.0 %     8.8 %        
Net interest yield on cardmember loans (D)
    9.4 %     9.1 %        

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
13

 
 
(Preliminary)

U.S. Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Discount revenue, net card fees and other
  $ 2,878     $ 2,903     $ 2,887     $ 2,925     $ 2,754  
Interest income
    1,386       1,364       1,362       1,302       1,314  
Interest expense
    182       197       194       190       184  
Net interest income
    1,204       1,167       1,168       1,112       1,130  
Total revenues net of interest expense
    4,082       4,070       4,055       4,037       3,884  
Provisions for losses
    338       477       339       312       301  
Total revenues net of interest expense after provisions for losses
    3,744       3,593       3,716       3,725       3,583  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    1,545       1,888       1,626       1,566       1,472  
Salaries and employee benefits and other operating expenses
    929       1,093       962       1,010       931  
Total
    2,474       2,981       2,588       2,576       2,403  
Pretax segment income
    1,270       612       1,128       1,149       1,180  
Income tax provision
    466       189       429       431       428  
Segment income
  $ 804     $ 423     $ 699     $ 718     $ 752  
Effective tax rate
    36.7 %     30.9 %     38.0 %     37.5 %     36.3 %
 
 
14

 
 

(Preliminary)

U.S. Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Card billed business
  $ 116.7     $ 123.3     $ 115.3     $ 116.0     $ 107.7  
Total cards-in-force (millions)
    42.5       42.2       41.8       41.5       41.2  
Basic cards-in-force (millions)
    31.7       31.3       31.1       30.8       30.6  
Average basic cardmember spending (dollars)
  $ 3,709     $ 3,952     $ 3,725     $ 3,776     $ 3,529  
                                         
U.S. Consumer Travel:
                                       
Travel sales
  $ 1.0     $ 0.9     $ 1.0     $ 1.1     $ 1.0  
Travel commissions and fees/sales
    6.4 %     7.8 %     7.6 %     7.7 %     7.4 %
                                         
Total segment assets
  $ 97.8     $ 98.3     $ 96.3     $ 95.5     $ 90.7  
Segment capital (A)
  $ 9.1     $ 8.7     $ 9.1     $ 9.0     $ 9.3  
Return on average segment capital (B)
    29.2 %     28.8 %     32.5 %     33.6 %     33.8 %
Return on average tangible segment capital (B)
    30.4 %     30.1 %     34.0 %     35.3 %     35.5 %
                                         
Cardmember receivables:
                                       
Total receivables
  $ 20.4     $ 21.1     $ 19.5     $ 19.6     $ 19.3  
30 days past due as a % of total
    1.9 %     1.8 %     1.8 %     1.7 %     1.9 %
Average receivables
  $ 20.0     $ 20.1     $ 19.4     $ 19.8     $ 19.6  
Net write-off rate (principal only) (C)
    2.0 %     1.8 %     1.6 %     2.0 %     2.3 %
Net write-off rate (principal and fees) (C)
    2.2 %     1.9 %     1.7 %     2.2 %     2.5 %
                                         
Cardmember loans:
                                       
Total loans
  $ 53.6     $ 56.0     $ 52.9     $ 52.5     $ 51.4  
30 days past due loans as a % of total
    1.2 %     1.2 %     1.3 %     1.2 %     1.3 %
Average loans
  $ 54.0     $ 53.9     $ 52.8     $ 52.1     $ 51.9  
Net write-off rate (principal only) (C)
    2.0 %     2.0 %     1.9 %     2.2 %     2.3 %
Net write-off rate (principal, interest and fees) (C)
    2.2 %     2.2 %     2.1 %     2.4 %     2.6 %
Net interest income divided by average loans (D)
    9.0 %     8.6 %     8.8 %     8.6 %     8.8 %
Net interest yield on cardmember loans (D)
    9.4 %     9.0 %     9.2 %     9.0 %     9.1 %

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C)  The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
15

 
 
(Preliminary)

International Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Discount revenue, net card fees and other
  $ 1,124     $ 1,106       2 %
Interest income
    290       293       (1 )
Interest expense
    97       100       (3 )
Net interest income
    193       193       -  
Total revenues net of interest expense
    1,317       1,299       1  
Provisions for losses
    95       54       76  
Total revenues net of interest expense after provisions for losses
    1,222       1,245       (2 )
Expenses
                       
Marketing, promotion, rewards and cardmember services
    452       461       (2 )
Salaries and employee benefits and other operating expenses
    577       588       (2 )
Total
    1,029       1,049       (2 )
Pretax segment income
    193       196       (2 )
Income tax provision/(benefit)
    15       (1 )     #  
Segment income
  $ 178     $ 197       (10 )
Effective tax rate
    7.8 %     -0.5 %        

# - Denotes a variance of more than 100%.
 
 
16

 
 
(Preliminary)

International Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Card billed business
  $ 31.3     $ 30.7       2 %
Total cards-in-force (millions)
    15.6       15.4       1 %
Basic cards-in-force (millions)
    10.6       10.5       1 %
Average basic cardmember spending (dollars)
  $ 2,961     $ 2,927       1 %
                         
International Consumer Travel:
                       
Travel sales (millions)
  $ 340     $ 345       (1 ) %
Travel commissions and fees/sales
    6.8 %     7.2 %        
                         
Total segment assets
  $ 31.1     $ 30.9       1 %
Segment capital (millions) (A)
  $ 2,981     $ 3,023       (1 ) %
Return on average segment capital (B)
    20.9 %     24.7 %        
Return on average tangible segment capital (B)
    40.3 %     50.0 %        
                         
Cardmember receivables:
                       
Total receivables
  $ 7.1     $ 6.7       6 %
90 days past billing as a % of total
    1.1 %     1.0 %        
Net loss ratio (as a % of charge volume)
    0.18 %     0.15 %        
                         
Cardmember loans:
                       
Total loans
  $ 8.6     $ 8.6       - %
30 days past due loans as a % of total
    1.7 %     1.8 %        
Average loans
  $ 8.8     $ 8.8       - %
Net write-off rate (principal only) (C)
    1.8 %     2.1 %        
Net write-off rate (principal, interest and fees) (C)
    2.3 %     2.7 %        
Net interest income divided by average loans (D)
    8.9 %     8.8 %        
Net interest yield on cardmember loans (D)
    10.0 %     9.8 %        

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
17

 
 
(Preliminary)

International Card Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Discount revenue, net card fees and other
  $ 1,124     $ 1,210     $ 1,126     $ 1,119     $ 1,106  
Interest income
    290       289       289       276       293  
Interest expense
    97       102       102       98       100  
Net interest income
    193       187       187       178       193  
Total revenues net of interest expense
    1,317       1,397       1,313       1,297       1,299  
Provisions for losses
    95       99       83       94       54  
Total revenues net of interest expense after provisions for losses
    1,222       1,298       1,230       1,203       1,245  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    452       525       466       475       461  
Salaries and employee benefits and other operating expenses
    577       663       557       582       588  
Total
    1,029       1,188       1,023       1,057       1,049  
Pretax segment income
    193       110       207       146       196  
Income tax provision/(benefit)
    15       15       43       (32 )     (1 )
Segment income
  $ 178     $ 95     $ 164     $ 178     $ 197  
Effective tax rate
    7.8 %     13.6 %     20.8 %     -21.9 %     -0.5 %
 
 
18

 
 
(Preliminary)

International Card Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Card billed business
  $ 31.3     $ 34.7     $ 31.9     $ 31.5     $ 30.7  
Total cards-in-force (millions)
    15.6       15.6       15.5       15.5       15.4  
Basic cards-in-force (millions)
    10.6       10.6       10.6       10.6       10.5  
Average basic cardmember spending (dollars)
  $ 2,961     $ 3,280     $ 3,026     $ 2,985     $ 2,927  
                                         
International Consumer Travel:
                                       
Travel sales
  $ 0.3     $ 0.4     $ 0.3     $ 0.3     $ 0.3  
Travel commissions and fees/sales
    6.8 %     7.4 %     7.1 %     7.1 %     7.2 %
                                         
Total segment assets
  $ 31.1     $ 31.8     $ 30.6     $ 29.3     $ 30.9  
Segment capital (A)
  $ 3.0     $ 2.9     $ 3.0     $ 2.8     $ 3.0  
Return on average segment capital (B)
    20.9 %     21.8 %     23.7 %     25.5 %     24.7 %
Return on average tangible segment capital (B)
    40.3 %     43.0 %     46.9 %     51.1 %     50.0 %
                                         
Cardmember receivables:
                                       
Total receivables
  $ 7.1     $ 7.8     $ 7.2     $ 6.8     $ 6.7  
90 days past billing as a % of total
    1.1 %     0.9 %     0.9 %     1.0 %     1.0 %
Net loss ratio (as a % of charge volume)
    0.18 %     0.16 %     0.17 %     0.16 %     0.15 %
                                         
Cardmember loans:
                                       
Total loans
  $ 8.6     $ 9.2     $ 8.9     $ 8.4     $ 8.6  
30 days past due loans as a % of total
    1.7 %     1.5 %     1.6 %     1.7 %     1.8 %
Average loans
  $ 8.8     $ 8.9     $ 8.6     $ 8.5     $ 8.8  
Net write-off rate (principal only) (C)
    1.8 %     1.8 %     1.6 %     2.0 %     2.1 %
Net write-off rate (principal, interest and fees) (C)
    2.3 %     2.3 %     2.2 %     2.6 %     2.7 %
Net interest income divided by average loans (D)
    8.9 %     8.3 %     8.7 %     8.4 %     8.8 %
Net interest yield on cardmember loans (D)
    10.0 %     9.6 %     9.8 %     9.5 %     9.8 %

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.

(C) The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention.  In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

(D)  See Appendix IV for calculations of net interest yield on cardmember loans, a non-GAAP measure, and net interest income divided by average loans, a GAAP measure, and the Company's rationale for presenting net interest yield on cardmember loans.
 
 
19

 
 
(Preliminary)

Global Commercial Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Revenues
                 
Discount revenue, net card fees and other
  $ 1,220     $ 1,216       - %
Interest income
    3       3       -  
Interest expense
    60       62       (3 )
Net interest expense
    (57 )     (59 )     (3 )
Total revenues net of interest expense
    1,163       1,157       1  
Provisions for losses
    37       35       6  
Total revenues net of interest expense after provisions for losses
    1,126       1,122       -  
Expenses
                       
Marketing, promotion, rewards and cardmember services
    150       154       (3 )
Salaries and employee benefits and other operating expenses
    693       724       (4 )
Total
    843       878       (4 )
Pretax segment income
    283       244       16  
Income tax provision
    92       67       37  
Segment income
  $ 191     $ 177       8  
Effective tax rate
    32.5 %     27.5 %        
 
 
20

 
 
(Preliminary)

Global Commercial Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Card billed business
  $ 42.8     $ 41.4       3 %
Total cards-in-force (millions)
    7.0       7.0       -  
Basic cards-in-force (millions)
    7.0       7.0       -  
Average basic cardmember spending (dollars)
  $ 6,105     $ 5,920       3 %
                         
Global Corporate Travel:
                       
Travel sales (millions)
  $ 4,653     $ 4,845       (4 ) %
Travel commissions and fees/sales
    7.4 %     7.2 %        
                         
Total segment assets
  $ 20.5     $ 21.9       (6 ) %
Segment capital (millions) (A)
  $ 3,636     $ 3,800       (4 ) %
Return on average segment capital (B)
    18.0 %     20.0 %        
Return on average tangible segment capital (B)
    35.2 %     40.6 %        
                         
Cardmember receivables:
                       
Total receivables
  $ 15.7     $ 15.3       3 %
90 days past billing as a % of total
    0.7 %     0.6 %        
Net loss ratio (as a % of charge volume)
    0.08 %     0.08 %        

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
21

 
 
(Preliminary)

Global Commercial Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Revenues
                             
Discount revenue, net card fees and other
  $ 1,220     $ 1,277     $ 1,218     $ 1,284     $ 1,216  
Interest income
    3       3       3       2       3  
Interest expense
    60       65       65       65       62  
Net interest expense
    (57 )     (62 )     (62 )     (63 )     (59 )
Total revenues net of interest expense
    1,163       1,215       1,156       1,221       1,157  
Provisions for losses
    37       33       32       36       35  
Total revenues net of interest expense after provisions for losses
    1,126       1,182       1,124       1,185       1,122  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    150       148       139       138       154  
Salaries and employee benefits and other operating expenses
    693       892       710       748       724  
Total
    843       1,040       849       886       878  
Pretax segment income
    283       142       275       299       244  
Income tax provision
    92       77       92       80       67  
Segment income
  $ 191     $ 65     $ 183     $ 219     $ 177  
Effective tax rate
    32.5 %     54.2 %     33.5 %     26.8 %     27.5 %
 
 
22

 
 
(Preliminary)

Global Commercial Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Card billed business
  $ 42.8     $ 41.9     $ 40.6     $ 42.3     $ 41.4  
Total cards-in-force (millions)
    7.0       7.0       7.0       7.0       7.0  
Basic cards-in-force (millions)
    7.0       7.0       7.0       7.0       7.0  
Average basic cardmember spending (dollars)
  $ 6,105     $ 5,978     $ 5,798     $ 6,042     $ 5,920  
                                         
Global Corporate Travel:
                                       
Travel sales
  $ 4.7     $ 4.6     $ 4.4     $ 5.1     $ 4.8  
Travel commissions and fees/sales
    7.4 %     8.7 %     8.4 %     8.1 %     7.2 %
                                         
Total segment assets
  $ 20.5     $ 18.9     $ 20.4     $ 20.0     $ 21.9  
Segment capital (A)
  $ 3.6     $ 3.6     $ 3.6     $ 3.6     $ 3.8  
Return on average segment capital (B)
    18.0 %     17.6 %     20.9 %     21.1 %     20.0 %
Return on average tangible segment capital (B)
    35.2 %     35.1 %     41.9 %     42.3 %     40.6 %
                                         
Cardmember receivables:
                                       
Total receivables
  $ 15.7     $ 13.7     $ 15.4     $ 15.0     $ 15.3  
90 days past billing as a % of total
    0.7 %     0.8 %     0.7 %     0.6 %     0.6 %
Net loss ratio (as a % of charge volume)
    0.08 %     0.06 %     0.05 %     0.06 %     0.08 %

(A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
23

 
 
(Preliminary)

Global Network & Merchant Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
Revenues
                 
Discount revenue, fees and other
  $ 1,234     $ 1,186       4 %
Interest income
    7       4       75  
Interest expense
    (62 )     (58 )     7  
Net interest income
    69       62       11  
Total revenues net of interest expense
    1,303       1,248       4  
Provisions for losses
    20       18       11  
Total revenues net of interest expense after provisions for losses
    1,283       1,230       4  
Expenses
                       
Marketing, promotion, rewards and cardmember services
    158       172       (8 )
Salaries and employee benefits and other operating expenses
    543       519       5  
Total
    701       691       1  
Pretax segment income
    582       539       8  
Income tax provision
    209       182       15  
Segment income
  $ 373     $ 357       4  
Effective tax rate
    35.9 %     33.8 %        
 
 
24

 
 
(Preliminary)

Global Network & Merchant Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
March 31,
   
Percentage
 
   
2013
   
2012
   
Inc/(Dec)
 
                   
Global Card billed business (A)
  $ 224.5     $ 211.2       6 %
                         
Global Network & Merchant Services:
                       
Total segment assets
  $ 22.0     $ 20.1       9 %
Segment capital (millions) (B)
  $ 2,068     $ 2,141       (3 )%
Return on average segment capital (C)
    69.1 %     67.1 %        
Return on average tangible segment capital (C)
    76.4 %     74.9 %        
                         
Global Network Services:
                       
Card billed business
  $ 33.2     $ 30.4       9 %
Total cards-in-force (millions)
    38.1       35.1       9 %

(A) Global Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.

(B) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(C) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
25

 
 
(Preliminary)

Global Network & Merchant Services
Selected Income Statement Data

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
Revenues
                             
Discount revenue, fees and other
  $ 1,234     $ 1,322     $ 1,238     $ 1,259     $ 1,186  
Interest income
    7       7       7       5       4  
Interest expense
    (62 )     (61 )     (65 )     (59 )     (58 )
Net interest income
    69       68       72       64       62  
Total revenues net of interest expense
    1,303       1,390       1,310       1,323       1,248  
Provisions for losses
    20       21       18       17       18  
Total revenues net of interest expense after provisions for losses
    1,283       1,369       1,292       1,306       1,230  
Expenses
                                       
Marketing, promotion, rewards and cardmember services
    158       180       192       200       172  
Salaries and employee benefits and other operating expenses
    543       632       539       544       519  
Total
    701       812       731       744       691  
Pretax segment income
    582       557       561       562       539  
Income tax provision
    209       203       201       190       182  
Segment income
  $ 373     $ 354     $ 360     $ 372     $ 357  
Effective tax rate
    35.9 %     36.4 %     35.8 %     33.8 %     33.8 %
 
 
26

 
 
(Preliminary)

Global Network & Merchant Services
Selected Statistical Information

(Billions, except percentages and where indicated)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Global Card billed business (A)
  $ 224.5     $ 235.5     $ 220.1     $ 221.6     $ 211.2  
                                         
Global Network & Merchant Services:
                                       
Total segment assets
  $ 22.0     $ 16.5     $ 21.4     $ 19.8     $ 20.1  
Segment capital (B)
  $ 2.1     $ 2.0     $ 2.1     $ 2.2     $ 2.1  
Return on average segment capital (C)
    69.1 %     68.6 %     67.6 %     67.4 %     67.1 %
Return on average tangible segment capital (C)
    76.4 %     75.9 %     75.0 %     74.9 %     74.9 %
                                         
Global Network Services:
                                       
Card billed business
  $ 33.2     $ 35.1     $ 32.0     $ 31.3     $ 30.4  
Total cards-in-force (millions)
    38.1       37.6       37.1       36.1       35.1  

(A) Global Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements (non-proprietary billed business), and certain insurance fees charged on proprietary cards.  In-store spend activity within retail co-brand portfolios in Global Network Services, from which the Company earns no revenue, is not included in non-proprietary billed business.

(B) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements.

(C) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital, a non-GAAP measure.
 
 
27

 
 
(Preliminary)

American Express Company
Components of Return on Average Equity (ROE), Return on Average Common Equity (ROCE),
and Return on Average Tangible Common Equity (ROTCE)
Appendix I

(Millions)

   
For the Twelve Months Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
ROE
                             
                               
Net income
  $ 4,506     $ 4,482     $ 5,037     $ 5,022     $ 5,014  
Average shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Return on average equity (A)
    23.2 %     23.1 %     26.3 %     26.6 %     27.1 %
                                         
Reconciliation of ROCE and ROTCE
                                       
                                         
Net income
  $ 4,506     $ 4,482     $ 5,037     $ 5,022     $ 5,014  
Earnings allocated to participating share awards and other
    46       49       56       57       58  
Net income attributable to common shareholders
  $ 4,460     $ 4,433     $ 4,981     $ 4,965     $ 4,956  
                                         
Average shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Average common shareholders' equity
  $ 19,426     $ 19,425     $ 19,145     $ 18,887     $ 18,525  
Average goodwill and other intangibles
    4,181       4,232       4,272       4,330       4,380  
Average tangible common shareholders' equity
  $ 15,245     $ 15,193     $ 14,873     $ 14,557     $ 14,145  
Return on average common equity (A)
    23.0 %     22.8 %     26.0 %     26.3 %     26.8 %
Return on average tangible common equity (B)
    29.3 %     29.2 %     33.5 %     34.1 %     35.0 %

(A) Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders’ equity/average common shareholders' equity, respectively.

(B) Return on average tangible common equity, a non-GAAP measure, is computed in the same manner as return on average common equity except the computation of average tangible common shareholders' equity, a non-GAAP measure, excludes from average total shareholders' equity, average goodwill and other intangibles. The Company believes that return on average tangible common equity is a useful measure of the profitability of its business.
 
 
28

 
 
(Preliminary)

American Express Company
Components of Return on Average Segment Capital (ROSC) and Return on Average Tangible Segment Capital (ROTSC)
Appendix II

(Millions)

   
For the Twelve Months Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
U.S. Card Services
                             
Segment income
  $ 2,644     $ 2,592     $ 2,896     $ 2,930     $ 2,877  
Average segment capital
  $ 9,053     $ 8,999     $ 8,903     $ 8,714     $ 8,508  
Average goodwill and other intangibles
    368       379       391       403       414  
Average tangible segment capital
  $ 8,685     $ 8,620     $ 8,512     $ 8,311     $ 8,094  
Return on average segment capital (A)
    29.2 %     28.8 %     32.5 %     33.6 %     33.8 %
Return on average tangible segment capital (A)
    30.4 %     30.1 %     34.0 %     35.3 %     35.5 %
                                         
International Card Services
                                       
Segment income
  $ 615     $ 634     $ 691     $ 748     $ 731  
Average segment capital
  $ 2,937     $ 2,909     $ 2,919     $ 2,936     $ 2,962  
Average goodwill and other intangibles
    1,412       1,433       1,446       1,472       1,500  
Average tangible segment capital
  $ 1,525     $ 1,476     $ 1,473     $ 1,464     $ 1,462  
Return on average segment capital (A)
    20.9 %     21.8 %     23.7 %     25.5 %     24.7 %
Return on average tangible segment capital (A)
    40.3 %     43.0 %     46.9 %     51.1 %     50.0 %
                                         
Global Commercial Services
                                       
Segment income
  $ 658     $ 644     $ 759     $ 773     $ 731  
Average segment capital
  $ 3,663     $ 3,649     $ 3,629     $ 3,661     $ 3,649  
Average goodwill and other intangibles
    1,796       1,812       1,819       1,833       1,847  
Average tangible segment capital
  $ 1,867     $ 1,837     $ 1,810     $ 1,828     $ 1,802  
Return on average segment capital (A)
    18.0 %     17.6 %     20.9 %     21.1 %     20.0 %
Return on average tangible segment capital (A)
    35.2 %     35.1 %     41.9 %     42.3 %     40.6 %
                                         
Global Network & Merchant Services
                                       
Segment income
  $ 1,459     $ 1,443     $ 1,413     $ 1,385     $ 1,337  
Average segment capital
  $ 2,110     $ 2,104     $ 2,090     $ 2,056     $ 1,993  
Average goodwill and other intangibles
    201       203       205       207       209  
Average tangible segment capital
  $ 1,909     $ 1,901     $ 1,885     $ 1,849     $ 1,784  
Return on average segment capital (A)
    69.1 %     68.6 %     67.6 %     67.4 %     67.1 %
Return on average tangible segment capital (A)
    76.4 %     75.9 %     75.0 %     74.9 %     74.9 %

(A) Return on average segment capital is calculated by dividing one year period segment income by one year average segment capital.  Return on average tangible segment capital, a non-GAAP measure, is computed in the same manner as return on average segment capital except the computation of average tangible segment capital, a non-GAAP measure, excludes average goodwill and other intangibles.  The Company believes that return on average tangible segment capital is a useful measure of the profitability of its business.
 
 
29

 
 
(Preliminary)

American Express Company
Net Interest Yield on Cardmember Loans
Appendix III

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
                               
Net interest income
  $ 1,243     $ 1,193     $ 1,181     $ 1,121     $ 1,133  
                                         
Exclude:
                                       
Interest expense not attributable to the Company's cardmember loan portfolio
  $ 311     $ 324     $ 338     $ 341     $ 364  
                                         
Interest income not attributable to the Company's cardmember loan portfolio
  $ (95 )   $ (91 )   $ (97 )   $ (104 )   $ (109 )
                                         
                                         
Adjusted net interest income (A)
  $ 1,459     $ 1,426     $ 1,422     $ 1,358     $ 1,388  
                                         
Average loans (billions)
  $ 62.8     $ 62.9     $ 61.4     $ 60.6     $ 60.7  
                                         
Exclude:
                                       
Unamortized deferred card fees, net of direct acquisition costs of cardmember loans, and other (billions)
  $ (0.3 )   $ (0.2 )   $ (0.2 )   $ (0.2 )   $ (0.2 )
                                         
Adjusted average loans (billions) (B)
  $ 62.5     $ 62.7     $ 61.2     $ 60.4     $ 60.5  
                                         
Net interest income divided by average loans (C)
    8.0 %     7.5 %     7.7 %     7.4 %     7.5 %
Net interest yield on cardmember loans (D)
    9.5 %     9.1 %     9.3 %     9.0 %     9.2 %
 
(A)  Adjusted net interest income, a non-GAAP measure, represents net interest income allocated to the Company's cardmember loan portfolio excluding the impact of interest expense and interest income not attributable to the Company's cardmember loan portfolio. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on cardmember loans.

(B)  Adjusted average loans, a non-GAAP measure, represents average cardmember loans excluding the impact of deferred card fees, net of deferred direct acquisition costs of cardmember loans, and other. The Company believes adjusted average loans is useful to investors because it is a component of net interest yield on cardmember loans.

(C)  This calculation includes elements of total interest income and total interest expense that are not attributable to the cardmember loan portfolio, and thus is not representative of net interest yield on cardmember loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to cardmember loans, and interest expense attributable to other activities, including cardmember receivables.

(D)  Net interest yield on cardmember loans, a non-GAAP measure, is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis.  The calculation of net interest yield on cardmember loans includes interest that is deemed uncollectible. For all presentations of net interest yield on cardmember loans, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses - cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. The Company believes net interest yield on cardmember loans is useful to investors because it provides a measure of profitability of the Company's cardmember loan portfolio.
 
 
30

 
 
(Preliminary)

U. S. Card Services and International Card Services
Net Interest Yield on Cardmember Loans
Appendix IV

(Millions)

   
Quarters Ended
 
   
March 31,
2013
   
December 31,
2012
   
September 30,
2012
   
June 30,
2012
   
March 31,
2012
 
USCS:
                             
Net interest income
  $ 1,204     $ 1,167     $ 1,168     $ 1,112     $ 1,130  
                                         
Exclude:
                                       
Interest expense not attributable to the Company's cardmember loan portfolio
  $ 48     $ 51     $ 51     $ 51     $ 51  
                                         
Interest income not attributable to the Company's cardmember loan portfolio
  $ (2 )   $ (2 )   $ (3 )   $ (2 )   $ (2 )
                                         
Adjusted net interest income (A)
  $ 1,250     $ 1,216     $ 1,216     $ 1,161     $ 1,179  
                                         
Average loans (billions)
  $ 54.0     $ 53.9     $ 52.8     $ 52.1     $ 51.9  
                                         
Exclude:
                                       
Unamortized deferred card fees, net of direct acquisition costs of cardmember loans (billions)
  $ -     $ -     $ -     $ -     $ -  
                                         
Adjusted average loans (billions) (B)
  $ 54.0     $ 53.9     $ 52.8     $ 52.1     $ 51.9  
                                         
Net interest income divided by average loans (C)
    9.0 %     8.6 %     8.8 %     8.6 %     8.8 %
Net interest yield on cardmember loans (D)
    9.4 %     9.0 %     9.2 %     9.0 %     9.1 %
                                         
ICS:
                                       
Net interest income
  $ 193     $ 187     $ 187     $ 178     $ 193  
                                         
Exclude:
                                       
Interest expense not attributable to the Company's cardmember loan portfolio
  $ 23     $ 27     $ 26     $ 26     $ 25  
                                         
Interest income not attributable to the Company's cardmember loan portfolio
  $ (7 )   $ (3 )   $ (7 )   $ (7 )   $ (9 )
                                         
Adjusted net interest income (A)
  $ 209     $ 211     $ 206     $ 197     $ 209  
                                         
Average loans (billions)
  $ 8.8     $ 8.9     $ 8.6     $ 8.5     $ 8.8  
                                         
Exclude:
                                       
Unamortized deferred card fees, net of direct acquisition costs of cardmember loans, and other (billions)
  $ (0.3 )   $ (0.2 )   $ (0.2 )   $ (0.2 )   $ (0.2 )
                                         
Adjusted average loans (billions) (B)
  $ 8.5     $ 8.7     $ 8.4     $ 8.3     $ 8.6  
                                         
Net interest income divided by average loans (C)
    8.9 %     8.3 %     8.7 %     8.4 %     8.8 %
Net interest yield on cardmember loans (D)
    10.0 %     9.6 %     9.8 %     9.5 %     9.8 %

(A) Adjusted net interest income, a non-GAAP measure, represents net interest income allocated to the Company's cardmember loan portfolio excluding the impact of interest expense and interest income not attributable to the Company's cardmember loan portfolio. The Company believes adjusted net interest income is useful to investors because it is a component of net interest yield on cardmember loans.

(B)  Adjusted average loans, a non-GAAP measure, represents average cardmember loans excluding the impact of deferred card fees, net of deferred direct acquisition costs of cardmember loans, and other. The Company believes adjusted average loans is useful to investors because it is a component of net interest yield on cardmember loans.

(C)  This calculation includes elements of total interest income and total interest expense that are not attributable to the cardmember loan portfolio, and thus is not representative of net interest yield on cardmember loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to cardmember loans, and interest expense attributable to other activities, including cardmember receivables.

(D)  Net interest yield on cardmember loans, a non-GAAP measure, is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis.  The calculation of net interest yield on cardmember loans includes interest that is deemed uncollectible. For all presentations of net interest yield on cardmember loans, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses - cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. The Company believes net interest yield on cardmember loans is useful to investors because it provides a measure of profitability of the Company's cardmember loan portfolio.
 
 
36

EX-99.3 4 ex99_3supplement17apr.htm AXP EARNINGS SUPPLEMENT ex99_3supplement17apr.htm

EXHIBIT 99.3


 
 
2013
First Quarter
Earnings Supplement






The enclosed summary should be read in conjunction with the text and statistical tables included in American Express Company’s (the “Company” or “AXP”) First Quarter 2013 Earnings Release.


This presentation contains certain forward-looking statements that are subject to risks and uncertainties and speak only as of the date on which they are made.  Important factors that could cause actual results to differ materially from these forward-looking statements, including the Company’s financial and other goals, are set forth on pages 13-14 of this Supplement, in the Company’s 2012 Annual Report to Shareholders, in its 2012 Annual Report on Form 10-K and in other reports on file with the Securities and Exchange Commission. In addition, certain calculations included within this supplement constitute non-GAAP financial measures and may differ from the calculations of similarly titled measures by other companies.

 
 

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


FINANCIAL RESULTS
·  
The Company reported $1,280MM of net income in Q1’13, compared to $1,256MM in Q1’12. This resulted in diluted EPS attributable to common shareholders of $1.15 per share, an increase of 7% from $1.07 a year ago.

·  
Total revenues net of interest expense increased 4% on a reported basis and 5% on an FX adjusted basis1, a non-GAAP measure, in Q1’13.

·  
Q1’13 return on average equity (“ROE”) was 23.2%.


BUSINESS METRICS
·  
Compared with the first quarter of 2012:

-  
Worldwide billed business of $224.5B increased 6% on a reported basis and 7% on an FX adjusted basis1. 

-  
Worldwide cardmember loan balances of $62.3B increased 4% from $60.1B a year ago, reflecting higher cardmember spending levels.

-  
Worldwide credit performance continued to be excellent with write-off rates remaining near all-time lows.  The Company’s first quarter worldwide net lending write-off rate2 was 1.9%, relatively consistent with 2.0% in Q4’12 and an improvement from 2.3% in Q1’12.

               
Percentage
 
  
 
Quarters Ended
   
Percentage
   
Inc/(Dec)
 
  
 
March 31,
   
Inc/(Dec)
   
FX Adjusted1
 
  
 
2013
   
2012
         
 
 
  
 
 
   
 
         
 
 
Card billed business3 (billions):
 
 
   
 
             
United States 
  $ 150.0     $ 139.6       7 %      
Outside the United States 
    74.5       71.6       4       7 %
Total 
  $ 224.5     $ 211.2       6       7  
Total cards-in-force (millions): 
                               
United States 
    52.1       50.9       2          
Outside the United States 
    51.1       47.8       7          
Total 
    103.2       98.7       5          
Basic cards-in-force (millions):
                               
United States 
    40.5       39.6       2          
Outside the United States 
    41.1       38.2       8          
Total  
    81.6       77.8       5          
Average basic cardmember spending4 (dollars):
                               
United States 
  $ 4,109     $ 3,919       5          
Outside the United States 
  $ 3,379     $ 3,400       (1 )     2  
Total 
  $ 3,905     $ 3,772       4       4  
 
 


 
1   As reported in this Earnings Supplement, FX adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (e.g., assumes the foreign exchange rates used to determine results for the three months ended March 31, 2013 apply to the period(s) against which such results are being compared).  The Company believes the presentation of information on an FX adjusted basis is helpful to investors by making it easier to compare the Company's performance in one period to that of another period without the variability caused by fluctuations in currency exchange rates.
 
2  Rate reflects principal losses only.  Net write-off rates including interest and/or fees are included in the Company’s First Quarter 2013 Earnings Release Selected Statistical tables.
 
 
3  For additional information about discount rate calculations and billed business, please refer to the Company’s First Quarter 2013 Earnings Release, selected statistical tables.
 
4   Proprietary card activity only.
 
 
1

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


Additional Billed Business Statistics:
 
         
Percentage
 
   
Percentage
   
Inc/(Dec)
 
   
Inc/(Dec)
   
FX Adjusted5
 
Worldwide6
           
Total Billed Business
    6 %     7 %
Proprietary billed business
    6       6  
GNS billed business7
    9       12  
Airline-related volume (10% of worldwide billed business)
    -       1  
U.S.6
               
Billed Business
    7          
Proprietary consumer card billed business 8
    7          
Proprietary small business billed business8
    11          
Proprietary corporate services billed business9
    6          
T&E-related volume (27% of U.S. billed business)
    4          
Non-T&E-related volume (73% of U.S. billed business)
    9          
Airline-related volume (9% of U.S. billed business)
    1          
Outside the U.S.6
               
Billed Business
    4       7  
Japan, Asia Pacific & Australia (“JAPA”) billed business
    6       9  
Latin America & Canada (“LACC”) billed business
    6       9  
Europe, Middle East, & Africa (“EMEA”) billed business
    2       4  
Proprietary consumer and small business billed business10
    2       5  
JAPA billed business
    (1 )     4  
LACC billed business
    5       7  
EMEA billed business
    2       4  
Proprietary corporate services billed business9
    (2 )     -  
 
 


 
 
5   See Note 1, page 1.
 
6   Captions not designated as “proprietary” or “GNS” include both proprietary and Global Network Services (“GNS”) data.
 
7   Included in Global Network and Merchant Services (“GNMS”).
 
8   Included in U.S. Card Services (“USCS”).
 
9    Included in Global Commercial Services (“GCS”).
 
10  Included in International Card Services (“ICS”).

 

 
2

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


 
 
Statements of Income
 
 (Preliminary)
 
Quarters Ended
   
Percentage
Inc/(Dec)
 
 (Millions, except percentages and per share amounts)
 
March 31,
 
   
2013
   
2012
 
 Revenues
 
 
   
 
   
 
 
 Non-interest revenues
 
 
   
 
   
 
 
Discount revenue
  $ 4,438     $ 4,257       4 %
Net card fees
    653       610       7  
Travel commissions and fees
    437       451       (3 )
Other commissions and fees
    573       583       (2 )
Other
    537       553       (3 )
Total non-interest revenues
    6,638       6,454       3  
        Net interest income
    1,243       1,133       10  
 Total revenues net of interest expense
    7,881       7,587       4  
 Provisions for losses
                       
Charge card
    195       178       10  
Cardmember loans
    275       212       30  
Other
    27       22       23  
Total provisions for losses
    497       412       21  
 Total revenues net of interest expense after provisions for losses
    7,384       7,175       3  
                         
 Expenses
                       
Marketing and promotion
    621       631       (2 )
Cardmember rewards
    1,520       1,467       4  
Cardmember services
    189       194       (3 )
Salaries and employee benefits
    1,615       1,635       (1 )
Professional services
    716       691       4  
Occupancy and equipment
    472       438       8  
Communications
    96       96       -  
Other, net
    246       250       (2 )
Total
    5,475       5,402       1  
                         
 Pretax income
    1,909       1,773       8  
 Income tax provision
    629       517       22  
 Net Income
  $ 1,280     $ 1,256       2  
                         
Net income attributable to common shareholders11
  $ 1,269     $ 1,242       2  
                         
 Earnings Per Common Share-Basic
                       
Net Income attributable to common shareholders
  $ 1.15     $ 1.07       7  
                         
 Earnings Per Common Share-Diluted
                       
Net Income attributable to common shareholders
  $ 1.15     $ 1.07       7  
 Average Shares Outstanding
                       
Basic
    1,099       1,160       (5 )
Diluted
    1,106       1,166       (5 )
 
 



 
11  Represents net income less earnings allocated to participating share awards of $11MM and $14MM for the three months ended March 31, 2013 and 2012, respectively.
 
 
3

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


Discount Revenue:  Increased 4%, reflecting 6% growth in billed business volumes, partially offset by higher contra-revenue items, including cash rebate rewards and a decline in the average discount rate.

-  
The average discount rate12 of 2.52% in Q1’13 decreased by 1 bp compared to 2.53% in Q1’12 and increased by 3 bps compared to 2.49% in Q4’12.  The increase in rate versus Q4’12 reflects the normal seasonal impact of a higher level of retail-related business volumes during the fourth quarter. As indicated in prior quarters, over time certain pricing initiatives, changes in the mix of spending by location and industry, volume-related pricing discounts, strategic investments, and other factors will likely result in some erosion of the average discount rate.

·  
Net Card Fees:  Increased 7%, reflecting a higher average fee per card primarily due to fee increases and a greater mix of premium products in USCS and ICS as well as an increase in proprietary cards-in-force.

·  
Travel Commissions and Fees:  Decreased 3%, reflecting a 3% decrease in worldwide travel sales.  Business travel sales declined 4%, while U.S. consumer travel sales increased 2%.

·  
Other Commissions and Fees:  Decreased 2% versus Q1’12, driven by relatively flat delinquency fees and modest costs from cardmember reimbursements, partially offset by higher Loyalty Partner revenues in the ICS segment.

·  
Other Revenues:  Decreased 3%, primarily reflecting a favorable effect in Q1’12 due to revised estimates of the liability for uncashed Travelers Cheques in certain international markets, partially offset by a larger gain on the sale of investment securities in Q1’13.
 
·  
Net Interest Income:  Increased 10% versus Q1’12, reflecting a 3% increase in average cardmember loans, an increase in worldwide net interest yield to 9.5% from 9.2% a year ago, and a decline in funding costs for the charge card portfolio.
 
·  
Charge Card Provision for Losses:  Increased 10% primarily due to higher ending receivables balances in Q1’13.

-  
Worldwide Charge Card:
 
 
   
Q1'13
      Q4’12    
Q1'12
 
USCS Net write-off rate13
    2.0 %     1.8 %     2.3 %
ICS/GCS Net loss ratio as a % of charge volume  
    0.12 %     0.09 %     0.11 %
                         
USCS 30 days past due as a % of total
    1.9 %     1.8 %     1.9 %
ICS/GCS 90 days past billings as a % of total
    0.8 %     0.9 %     0.7 %
                         
Worldwide Receivables (billions)
  $ 43.4     $ 42.8     $ 41.5  
Reserves (millions)
  $ 410     $ 428     $ 424  
% of receivables
    0.9 %     1.0 %     1.0 %










 
 
12 See Note 3, Page 1.
 
 
13 See Note 2, Page 1.
 
 
4

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW



·  
Cardmember Loan Provision for Losses:  Increased 30%, primarily reflecting a lower reserve release in Q1’13 versus Q1’12, partially offset by lower net write-offs in Q1’13 due to improved credit performance.

-  
Worldwide Loans:

   
Q1'13
      Q4’12    
Q1'12
 
Net write-off rate14
    1.9 %     2.0 %     2.3 %
30 days past due loans as a % of total
    1.3 %     1.2 %     1.4 %
                         
Total Loans (billions)
  $ 62.3     $ 65.2     $ 60.1  
Reserves (millions)
  $ 1,367     $ 1,471     $ 1,680  
% of total loans
    2.2 %     2.3 %     2.8 %
% of past due
    170 %     182 %     201 %

·  
Other Provision for Losses:  Increased $5MM to $27MM.

·  
Marketing and Promotion Expense:  Decreased 2% versus a year ago reflecting lower brand advertising, partially offset by higher acquisition spending in USCS.  Marketing and promotion expense of $621MM represents 7.9% of total revenues in the quarter.
 
·  
Cardmember Rewards Expense: Increased 4%, primarily reflecting higher spending on rewards products, partially offset by slower growth in the Membership Rewards ultimate redemption rate (“URR”)  compared to Q1’12.
 
-  
The Company's Membership Rewards URR for current participants was 94% in both Q1’13 and Q4’12.
 
·  
Cardmember Services Expense: Decreased 3%.

·  
Salaries and Employee Benefits Expense: Decreased 1%, driven by restructuring charges in the prior year.
-  
Total employee count of approximately 62.4K reflected a decrease of approximately 1.3K and 1.1K compared to the prior period and last quarter, respectively.
 
·  
Professional Services Expense: Increased 4%, reflecting increased investments in the business and higher legal fees.
 
·  
Occupancy and Equipment Expense:  Increased 8%, driven by higher data processing and software amortization costs.
 
·  
Communications Expense:  Was flat compared to Q1’12.
 
·  
Other, Net Expense: Other expense of $246MM in Q1’13 decreased 2% compared to Q1’12, primarily reflecting a favorable impact related to hedging the Company’s fixed-rate debt exposures in Q1’13 versus an expense in Q1’12.

·  
Pretax Margin:  Was 24.2% of total revenues net of interest expense in Q1’13 compared with 23.4% in Q1’12.

 
·  
Effective Tax Rate:  Was 32.9% in Q1’13 compared with 29.2% in Q1’12.  The lower rate in the prior year included a tax benefit related to the realization of certain foreign tax credits in the following segments:
-  
In ICS, the effective tax rate was 7.8% compared to (0.5%) a year ago.
-  
In GCS, the effective tax rate was 32.5% compared to 27.5% a year ago.


 
 
14 See Note 2, Page 1.
 
 
5

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


CAPITAL
·  
Capital Distribution to Shareholders:  During Q1’13, approximately 70% of capital generated was distributed to shareholders through the Company’s quarterly common share dividend and share repurchases.

The Company repurchased 13MM common shares at an average price of $61.73 in Q1’13 versus 4MM common shares in Q1’12.

On March 14, 2013, the Company announced its capital distribution plan outlining its intent to repurchase up to $3.2B of shares during the last three quarters of 2013 and up to $1.0B of shares in the first quarter of 2014, as well as an increase in the Company’s quarterly dividend from $0.20 per share to $0.23 per share beginning with the second quarter dividend declaration.

On March 25, 2013, the Board of Directors authorized the repurchase of up to 150MM common shares over time. This replaces the prior authorization. Share repurchases will be executed in accordance with the Company’s capital plan submitted to the Federal Reserve and will be subject to market conditions, results from operations, and generation of capital consistent with the capital plan.

Since the inception of repurchase programs in December 1994, the Company has distributed 66% of capital generated through share repurchases and dividends on a cumulative basis.

Shares Outstanding:
 
 
Millions of Shares
 
 
    Q1’13       Q4’12       Q1’12  
Beginning of period
    1,105       1,122       1,164  
Repurchase of common shares
    (13 )     (18 )     (4 )
Employee benefit plans, compensation and other
    6       1       6  
End of period
    1,098       1,105       1,166  

·  
Capital Ratios:  As of March 31, 2013, the Company’s key consolidated capital ratios,15 as calculated under Basel I, were as follows: 
 
 ($ in billions)
 
March 31, 2013
 
Risk-Based Capital
 
 
 
Tier 1
    12.6 %
Total
    14.6 %
         
Tier 1 Leverage
    10.3 %
Tier 1 Common Equity/Risk Weighted Assets (“RWA”)16
    12.6 %
Total Shareholders' Equity
  $ 19.3  
Tangible Common Equity (“TCE”)17/RWA 
    12.4 %
         
Tier 1 Capital
  $ 15.5  
Tier 1 Common Equity16 
  $ 15.5  
Tier 2 Capital
  $ 2.4  
Total Average Assets18
  $ 150.4  
RWA
  $ 123.0  
TCE17
  $ 15.3  



 
 
15 These ratios represent a preliminary estimate as of the date of this Earnings Supplement and may be revised in the Company’s March 31, 2013 Form 10-Q.
 
 
16 Refer to Annex 1 for a reconciliation between Tier 1 common equity, a non-GAAP measure, and total shareholders’ equity.
 
 
17 Tangible common equity, a non-GAAP measure, excludes goodwill and other intangibles of $4.0B from total shareholders’ equity of $19.3B.  The Company believes presenting the ratio of tangible common equity to risk-weighted assets is a useful measure of evaluating the strength of the Company’s capital position.
 
 
18 Presented for the purpose of calculating the Tier 1 Leverage Ratio.
 
 
6

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW




On June 7, 2012, the Board of Governors of the Federal Reserve System, the Office of the Comptroller of the Currency, and the Federal Deposit Insurance Corporation issued three joint notices of proposed rulemaking text, collectively referred to as Basel III, which presents details of the new U.S. regulatory capital standards.  The Company estimates that had the new rules been in place, and were finalized as proposed, during Q1’13, the reported Tier 1 common and Tier 1 capital ratios would decline by approximately 20 basis points and the reported Tier 1 leverage ratio would decline by approximately 10 basis points, but would remain above expected regulatory thresholds, and the supplementary leverage ratio would have been approximately 8.7%.19 These ratios are calculated using the standardized approach as described in the proposed rules and are based on the Company’s reported Basel I ratios, without taking into account the potential impact of Basel II implementation. The Company is currently taking steps toward Basel II implementation in the United States.

FUNDING AND LIQUIDITY

·  
Funding Activities:  During Q1’13, the Company primarily funded its business through deposit-taking and the issuance of asset-backed securities and unsecured debt.
 

-  
Deposits:  The Company held the following deposits:
 


($ in billions)
 
March 31, 2013
   
December 31, 2012
   
Change
 
U.S. Direct Deposits20
  $ 21.9     $ 19.4     $ 2.5  
U.S. 3rd Party CDs
    8.3       8.9       (0.6 )
U.S. 3rd Party Sweep Accounts
    10.6       11.4       (0.8 )
Other Deposits21
    0.5       0.1       0.4  
Total
  $ 41.3     $ 39.8     $ 1.5  

The total portfolio of U.S. retail Certificates of Deposit (“CDs”) issued through the direct deposit and third-party programs had a weighted average remaining maturity of 17.8 months and a weighted average rate at issuance of 2.1%.

-  
Unsecured Debt: On April 1, 2013, American Express Canada Credit Corporation issued C$575MM of five year senior unsecured notes with a coupon of 2.31%.

-  
Asset-Backed Securitization:  On March 21, 2013, the Company issued $556MM of asset-backed securities from the American Express Issuance Trust II with a maturity of five years, which included $500MM of Class A notes at one-month LIBOR plus 28 bps, $22MM of Class B notes at one-month LIBOR plus 45 bps and $34MM of Class C notes at one-month LIBOR plus 70 bps.

·  
Maturity Obligations: The maturities of the Company’s long-term unsecured debt, debt issued in connection with asset-backed securitizations, and long-term CDs, for the next four quarters are as follows:
 

($ in billions)
 
Funding Maturities
 
 
 
 
   
Asset-Backed
   
Certificates of
   
 
 
Quarter Ending:
 
Unsecured Debt
   
Securitizations
   
Deposit
   
Total
 
June 30, 2013
  $ 4.5     $ 0.9     $ 0.9     $ 6.3  
September 30, 2013
    3.1       2.0       0.6       5.7  
December 31, 2013
    -       1.2       2.6       3.8  
March 31, 2014
    -       0.5       0.7       1.2  
 
  $ 7.6     $ 4.6     $ 4.8     $ 17.0  
 
 


 
 
19 The proposed capital ratios are non-GAAP measures. The Company believes the presentation of the proposed capital ratios is helpful to investors by showing the impact of Basel III, assuming the new rules as currently proposed are implemented by the Federal Reserve. The estimated impact of the Basel III rules will change over time based upon changes in the size and composition of the Company’s balance sheet; and the estimated impact for the first quarter of 2013 is not necessarily indicative of the impact in future periods. Refer to Annex 2 for a reconciliation of the proposed capital ratios.
 
 
20 Direct Deposits primarily includes the Personal Savings® direct deposit program, which consists of $21.2B from high-yield savings accounts and $0.6B from retail CDs.
  
 
21 Includes $0.4B of U.S. and Non-U.S. cardmember credit balances as of March 31, 2013. Beginning the first quarter 2013, the Company reclassified prospectively its Cardmember credit balances from Cardmember Loans and Receivables and Other Liabilities to Customer Deposits.

 
 
7

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


OTHER ITEMS OF NOTE

·  
Corporate & Other: Net expense reported in Corporate & Other was $266MM in Q1’13 compared with $300MM in Q4’12 and $227MM in Q1’12.
--  
The lower net expense compared to Q4’12 was driven primarily by two items in the prior quarter:  a $91MM after-tax charge related to restructuring initiatives as well as costs related to the impairment of a cost method investment.  Partially offsetting these items are seasonally higher payroll taxes due to incentive compensation payouts in Q1’13.
--  
The higher net expense compared to Q1’12 is primarily a result of the favorable effects in Q1’12 due to revised estimates of the liability for uncashed Travelers Cheques in certain international markets.

·  
Restructuring Initiatives: On January 10, 2013, the Company announced a restructuring initiative  designed to contain future operating expenses, adapt parts of the business as more customers transact online or through mobile channels, and provide the resources for additional growth initiatives in the U.S. and internationally.  The Company recorded $400MM of costs ($287MM after-tax) related to this program in Q4’12.  The restructuring charge consists largely of severance payments related to the elimination of an estimated 5,400 jobs, which will impact both U.S. and international employees and will primarily involve positions that do not directly generate revenue.  The staff reductions will be partly offset by jobs the Company expects to add during the year. The Company did not make any significant changes to the estimated costs associated with the restructuring plan in Q1’13.

·  
In Q1’13 the Company recorded $2MM ($1MM after-tax) of total reengineering costs, compared to $31MM ($20MM after-tax) in Q1’12.

·
The Company revised its Q1’12 income statement classification to conform with the current year presentation for certain insurance premium revenues. This resulted in a reduction in other revenues and a corresponding reduction in cost of cardmember services.
 
 
 
 
8

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW


 
EXPANDED PRODUCTS AND SERVICES

During the quarter, American Express continued to invest in growth opportunities through expanded products and services.

In our proprietary issuing, merchant, and network businesses, the Company:

·  
Introduced a new social commerce experience that turns Twitter #hashtags into purchases in a unique and seamless way. American Express Cardmembers who sync their eligible Cards and tweet special #hashtags can buy products specially marketed by merchants such as Amazon, Sony, and Urban Zen through this channel.
 
·  
Continued to sign new merchants around the world to the American Express network. In the U.S., Dierbergs, a supermarket chain in the metro St. Louis area, and beauty product seller Mary Kay now accept the American Express Card. We signed Rossman, a large pharmacy retailer in Germany. We also signed Octet, a financial services company in Australia that offers lending products to consumers and small businesses.
 
In our Global Network Services (“GNS”) business, the Company:
 
·  
Announced an agreement with Barclaycard to expand the scope of our current global relationship, with Barclaycard becoming an American Express card issuing partner in the UK. This will enable Barclaycard to issue cards accepted on the American Express global network in the UK for the first time.
 
·  
Supported partners in launching a wide range of new products, including: UOB American Express Virtual Pay™ launched by UOB in Singapore, the Saison Platinum American Express Card and Saison Gold American Express Card launched by Credit Saison and Yamaguchi Financial Group in Japan, the Westpac Altitude Black American Express Card launched by Westpac in Australia and the ZUM American Express Exclusive Card launched by Russian Standard Bank in Russia.
 
In our Enterprise Growth Group, the Company:
 
·  
Expanded the security and funding capabilities of Bluebird, announcing that Bluebird Accounts22 will now be eligible for FDIC insurance.  As a result, permanent Bluebird Accounts will now have the ability to receive direct deposit of government payments, such as social security payments, military pay, and tax refunds. Customers can also take advantage of pre-authorized check writing, add checks to their Bluebird Account by mail and add funds up to $100,000 annually.
 
·  
Announced a partnership to deliver luxury vacation club Inspirato’s unique vacation experiences under the new brand "Inspirato with American Express," available to all consumers with special benefits to American Express® Cardmembers.

·  
Announced that LoyaltyEdge has joined forces with First Bankcard®, a division of First National Bank of Omaha, to manage First Bankcard’s rewards programs and to provide enhanced options to First Bankcard rewards customers. Through this collaboration, First Bankcard has implemented an improved user interface for its rewards websites, and will receive enhanced program management capabilities.
 





 
 
22 All of the new features announced, including FDIC insurance, will be available to a Bluebird member who registers with American Express for a permanent account.  These new features are not available with the temporary Bluebird card sold at Walmart retail locations.

 
9

 
AMERICAN EXPRESS COMPANY
FULL YEAR 2012 OVERVIEW
SUPPLEMENTAL INFORMATION


Supplemental Information – Tangible Common Equity and Total Adjusted Assets

During the third quarter of 2006, the Company issued $750MM of 6.80% Subordinated Debentures due 2036 (“Subordinated Debentures”), which are automatically extendable until 2066 unless certain events occur prior to that date. In connection with the Subordinated Debentures, the Company has undertaken to disclose on a quarterly basis the amount of its “tangible common equity” and “total adjusted assets”, as defined in the Subordinated Debentures. The Company’s consolidated “tangible common equity” amount as of the end of any fiscal quarter means total shareholders’ equity, excluding preferred stock, of the Company as reflected on its consolidated balance sheet prepared in accordance with GAAP as of such fiscal quarter end minus (i) intangible assets and goodwill and (ii) deferred acquisition costs, as determined in accordance with GAAP and reflected in such consolidated balance sheet. The Company’s “total adjusted assets” as of the end of any fiscal quarter is calculated as the sum of (i) total consolidated assets as reflected on the Company’s balance sheet minus (ii) non-securitized cardmember loan receivables (without deduction for reserves), which are set forth on the Company’s balance sheet, plus (iii) managed (i.e., securitized and non-securitized) worldwide cardmember loan receivables as reported by the Company for such fiscal quarter.  Upon the adoption of new GAAP effective  January 1, 2010, the Company’s “total consolidated assets” as reflected on the Company’s balance sheet now are the same amount as would be calculated as “total adjusted assets” as defined in the Subordinated Debentures before the change in GAAP.  As of March 31, 2013, the Company’s “tangible common equity”, a non-GAAP measure, was $15B and its “total adjusted assets” each as defined in the Subordinated Debentures, were $157B.  As of March 31, 2013, the consolidated total assets as reflected on the Company’s balance sheet were $157B.


 
10

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW
ANNEX 1


The Tier 1 Common Risk-Based Capital Ratio is calculated as Tier 1 Common Equity, a non-GAAP measure, divided by Risk-weighted assets. Tier 1 Common Equity is calculated by reference to Total Shareholders' Equity as shown below:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Tier 1 Common Equity Reconciliation as of March 31, 2013
 
 
($ in Millions)
 
 
 
 
 
 
 
 
 
Total Shareholders' Equity
  $  19,290
 
Effect of certain items in accumulated other comprehensive income/(loss) excluded from Tier 1 common equity
182
 
Less:
 
 
 
 
Ineligible goodwill and intangible assets
(3,746)
 
Ineligible deferred tax assets
 
(211)
 
Tier 1 Common Equity
 
$
15,515
 

 
11

 
AMERICAN EXPRESS COMPANY
FIRST QUARTER 2013 OVERVIEW
ANNEX 2
 


The following table presents a comparison of the Company's Tier 1 and Tier 1 common risk-based capital under Basel I rules to its estimated Tier 1 and Tier 1 common risk-based capital under Basel III rules, for purposes of calculating the estimated Tier 1 and Tier 1 common capital ratios and the supplementary leverage ratio. 
       
 (Billions, except ratios)
 
Tier 1/Tier 1 Common
 
Risk-Based Capital under Basel I
  $ 15.5  
Adjustments related to:
             AOCI for available for sale securities
    0.3  
     Pension and other post-retirement benefit costs
    (0.5 )
Other 
    0.1  
Estimated Risk-Based Capital under Basel III(a)
  $ 15.4  
Risk-Weighted Assets under Basel I
  $ 123.0  
Estimated Risk-Weighted Assets under Basel III(a)(b)
  $ 124.3  
Estimated Tier 1 ratio under Basel III rules(a)(c)
    12.4 %
Estimated Tier 1 common ratio under Basel III rules(a)(d)
    12.4 %
Total Assets
  $ 156.9  
Estimated Total Assets for Leverage Capital Purposes(a)(e)
  $ 177.3  
Estimated Supplementary Leverage Ratio under Basel III(a)(f)
    8.7 %
 
(a)  
Estimated Basel III Tier 1 capital, Tier 1 common equity, risk-weighted assets and total assets for leverage capital purposes reflect the Company’s current interpretation of the Basel III rules using the standardized approach.  The estimated Basel III amounts could change in the future as the U.S. regulatory agencies implement Basel III or if the Company’s business changes.
(b)  
Differences in the calculation of risk-weighted assets between Basel I and Basel III include adjustments relating to the impact of the incremental risk weighting applied to deferred tax assets and significant investments in unconsolidated financial institutions, as well as exposures to past due accounts, equities and sovereigns.
(c)  
The Basel III Tier 1 risk-based capital ratio is calculated as adjusted Tier 1 capital divided by adjusted risk-weighted assets.
(d)  
The Basel III Tier 1 common risk-based capital ratio is calculated as adjusted Tier 1 common equity divided by adjusted risk-weighted assets.
(e)  
Estimated total assets for leverage capital purposes includes adjustments for Tier 1 capital deductions, off-balance sheet derivatives, undrawn unconditionally cancellable commitments and other off-balance sheet liabilities.
(f)  
The Basel III supplementary leverage ratio is calculated by dividing Basel III Tier 1 capital by the Company’s estimated total assets for leverage capital purposes under Basel III.

 

 
 
12

 

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
 

 
This supplement includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which are subject to risks and uncertainties.  The forward-looking statements, which address the Company’s expected business and financial performance, among other matters, contain words such as “believe,” “expect,” “estimate,” “anticipate,” “optimistic,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” and similar expressions.  Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made.  The Company undertakes no obligation to update or revise any forward-looking statements.  Factors that could cause actual results to differ materially from these forward-looking statements, include, but are not limited to, the following:
 
·  
uncertainty relating to the actual growth of operating expenses in 2013 and subsequent years and the ability to hold annual operating expense growth to less than 3 percent for the next two years, which will depend in part on the Company’s ability to achieve the expected benefits of the Company’s restructuring plan, which will be impacted by, among other things, the factors identified below, the Company’s ability to balance the control and management of expenses and the maintenance of competitive service levels for its customers, unanticipated increases in significant categories of operating expenses, such as consulting or professional fees, compliance or regulatory-related costs and technology costs, the payment of monetary damages and penalties, disgorgement and restitution, the Company’s decision to increase or decrease discretionary operating expenses depending on overall business performance, the impact of changes in foreign currency exchange rates on costs and results, the impact of accounting changes and the level of acquisition activity and related expenses;
 
·  
uncertainty in the growth of operating expenses relative to the growth of revenues in 2013 and subsequent years and the possibility that the ratio of total expenses to revenues will not migrate back towards historical levels over time, which will depend on (i) factors affecting revenue, such as, among other things, the growth of consumer and business spending on American Express cards, higher travel commissions and fees, the growth of and/or higher yields on the loan portfolio and the development of new revenue opportunities and (ii) the success of the Company in containing operating expenses, which will be impacted by, among other things, the factors identified in the preceding bullet, and in containing other expenses including the Company’s ability to control and manage marketing and promotion expenses as described below as well as expenses related to increased redemptions or other growth in rewards and cardmember services expenses.  Further, in any period, the ability to grow revenue faster than operating expenses and the ratio of total expenses to revenues may be impacted by rapid decreases in revenues that cannot be matched by decreases in operating expenses;
 
·  
uncertainty in the amount of marketing and promotion expenses relative to the revenues in 2013 and subsequent years, which will depend on (i) factors affecting revenue, which will be impacted by, among other things, the factors identified in the preceding bullet and (ii) the Company’s ability to control and manage marketing and promotion expenses as described below, the availability of opportunities to invest at a higher level due to favorable business results and changes in macroeconomic conditions;
 
·  
the actual amount to be spent by the Company on investments in the business, including on marketing, promotion, rewards and cardmember services and certain operating expenses, as well as the actual amount of resources arising from the restructuring plan the Company decides to invest in growth initiatives, which will be based in part on management’s assessment of competitive opportunities and the Company’s performance and the ability to control and manage operating, infrastructure, advertising, promotion and rewards expenses as business expands or changes, including the changing behavior of cardmembers;
 
·  
changes affecting the Company’s ability or desire to repurchase up to $3.2 billion of its common shares during the last three quarters of 2013 and up to $1.0 billion in the first quarter of 2014, such as acquisitions, results of operations, capital needs and the amount of shares issued by the Company to employees upon the exercise of options, among other factors, which will significantly impact the potential decrease in the Company’s capital ratios;
 
 
 
13

 
 
·  
the possibility of not achieving the expected timing and financial impact of the Company’s restructuring plan and higher than expected employee levels, which could be caused by factors such as the Company’s ability to mitigate the operational and other risks posed by planned staff reductions, the Company’s ability to develop and implement technology resources to realize cost savings, underestimating hiring needs related to some of the job positions being eliminated and other employee needs not currently anticipated, lower than expected attrition rates and higher than expected redeployment rates;
 
·  
the ability of the Company to meet its on-average and over-time growth targets for revenues net of interest expense, earnings per share and return on average equity, which will depend on factors such as the Company’s success in implementing its strategies and initiatives including growing the Company’s share of overall spending, increasing merchant coverage, enhancing its pre-paid offerings, expanding the Global Network Services business and expense management, and on factors outside management’s control including the willingness of cardmembers to sustain spending, the effectiveness of marketing and loyalty programs, regulatory and market pressures on pricing, credit trends, currency and interest rate fluctuations, and changes in general economic conditions, such as GDP growth, consumer confidence, unemployment and the housing market;
 
·  
the ability of the Company to meet its on-average and over-time objective to return 50% of capital generated to shareholders through dividends and share repurchases, which will depend on factors such as approval of the Company’s capital plans by its primary regulators, the amount the Company spends on acquisitions, the Company’s results of operations and capital needs in any given period, and the amount of shares issued by the Company to employees upon the exercise of options;
 
·  
the Company’s net interest yield on U.S. cardmember loans not remaining at historical levels, which will be influenced by, among other things, the effects of the Credit Card Accountability Responsibility and Disclosure Act of 2009 (including the regulations requiring the Company to periodically reevaluate annual percentage rate increases), interest rates, changes in consumer behavior that affect loan balances, such as paydown rates, the credit quality of the Company’s portfolio and the Company’s cardmember acquisition strategy, product mix, cost of funds, credit actions, including line size and other adjustments to credit availability, and potential pricing changes;
 
·  
the ability of the Company to generate $3 billion in fee revenue by the end of 2014, which will depend on the Company's success in implementing its strategy to increase fee revenue through growing its existing fee-based businesses such as insurance products and other services, acquiring companies with complementary businesses and capabilities, and in introducing new business initiatives, such as Bluebird, Loyalty Partner, Accertify and the Company’s digital initiatives;
 
·  
the ability of the Company to maintain and expand its presence in the digital payments space, including online and mobile channels, which will depend on the Company’s success in evolving its business models and processes for the digital environment, building partnerships and executing programs with companies, and utilizing digital capabilities that can be leveraged for future growth;
 
·  
changes affecting the Company’s ability to accept or maintain deposits due to market demand or regulatory constraints, such as changes in interest rates and regulatory restrictions on the Company’s ability to obtain deposit funding or offer competitive interest rates, which could affect the Company’s liquidity position and the Company’s ability to fund the Company’s business; and
 
·  
factors beyond the Company’s control such as changes in global economic and business conditions, including consumer and business spending, the availability and cost of capital, unemployment and political conditions, fire, power loss, disruptions in telecommunications, severe weather conditions, natural disasters, terrorism, cyber attacks or fraud, which could significantly affect spending on American Express cards, delinquency rates, loan balances and travel-related spending or disrupt the Company’s global network systems and ability to process transactions.
 
   A further description of these uncertainties and other risks can be found in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012 and the Company’s other reports filed with the Securities and Exchange Commission.
 
 
 
14

 
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