SEGMENT INFORMATION (Tables)

3 Months Ended

Mar. 31, 2014

Schedule of Segment Reporting Information, By Segment

Our segment results were as follows for the three months ended March 31, 2014 and 2013, respectively:

	Retail		Employer Group		Healthcare Services		Other Businesses		Eliminations/ Corporate			Consolidated
	(in millions)
Three months ended March 31, 2014
Revenues - external customers
Premiums:
Medicare Advantage	$	6,460	$	1,384	$	0	$	0	$	0		$	7,844
Medicare stand-alone PDP		863		2		0		0		0			865
Total Medicare		7,323		1,386		0		0		0			8,709
Fully-insured		525		1,329		0		0		0			1,854
Specialty		59		275		0		0		0			334
Military services		0		0		0		6		0			6
Medicaid and other		169		0		0		11		0			180
Total premiums		8,076		2,990		0		17		0			11,083
Services revenue:
Provider		0		5		290		0		0			295
ASO and other		14		81		0		127		0			222
Pharmacy		0		0		21		0		0			21
Total services revenue		14		86		311		127		0			538
Total revenues - external customers		8,090		3,076		311		144		0			11,621
Intersegment revenues
Services		0		19		3,454		0		(3,473	)		0
Products		0		0		846		0		(846	)		0
Total intersegment revenues		0		19		4,300		0		(4,319	)		0
Investment income		19		10		0		15		47			91
Total revenues		8,109		3,105		4,611		159		(4,272	)		11,712
Operating expenses:
Benefits		6,887		2,356		0		28		(147	)		9,124
Operating costs		923		499		4,390		102		(4,129	)		1,785
Depreciation and amortization		37		24		36		4		(19	)		82
Total operating expenses		7,847		2,879		4,426		134		(4,295	)		10,991
Income from operations		262		226		185		25		23			721
Interest expense		0		0		0		0		35			35
Income (loss) before income taxes	$	262	$	226	$	185	$	25	$	(12	)	$	686

	Retail		Employer Group		Healthcare Services		Other Businesses		Eliminations/ Corporate			Consolidated
	(in millions)
Three months ended March 31, 2013
Revenues - external customers
Premiums:
Medicare Advantage	$	5,736	$	1,190	$	0	$	0	$	0		$	6,926
Medicare stand-alone PDP		761		2		0		0		0			763
Total Medicare		6,497		1,192		0		0		0			7,689
Fully-insured		279		1,268		0		0		0			1,547
Specialty		49		275		0		0		0			324
Military services		0		0		0		11		0			11
Medicaid and other		79		0		0		218		0			297
Total premiums		6,904		2,735		0		229		0			9,868
Services revenue:
Provider		0		4		306		0		0			310
ASO and other		2		84		0		120		0			206
Pharmacy		0		0		9		0		0			9
Total services revenue		2		88		315		120		0			525
Total revenues - external customers		6,906		2,823		315		349		0			10,393
Intersegment revenues
Services		0		11		2,801		0		(2,812	)		0
Products		0		0		654		0		(654	)		0
Total intersegment revenues		0		11		3,455		0		(3,466	)		0
Investment income		18		11		0		15		49			93
Total revenues		6,924		2,845		3,770		364		(3,417	)		10,486
Operating expenses:
Benefits		5,929		2,177		0		187		(98	)		8,195
Operating costs		613		433		3,616		115		(3,331	)		1,446
Depreciation and amortization		32		23		36		4		(15	)		80
Total operating expenses		6,574		2,633		3,652		306		(3,444	)		9,721
Income from operations		350		212		118		58		27			765
Interest expense		0		0		0		0		35			35
Income (loss) before income taxes	$	350	$	212	$	118	$	58	$	(8	)	$	730