SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2013

Schedule of Segment Reporting Information, By Segment

Our segment results were as follows for the years ended December 31, 2013, 2012, and 2011:

	Retail		Employer Group		Healthcare Services		Other Businesses			Eliminations/ Corporate			Consolidated
	(in millions)
2013
Revenues—external customers
Premiums:
Medicare Advantage	$	22,481	$	4,710	$	0	$	0		$	0		$	27,191
Medicare stand-alone PDP		3,025		8		0		0			0			3,033
Total Medicare		25,506		4,718		0		0			0			30,224
Fully-insured		1,160		5,117		0		0			0			6,277
Specialty		210		1,095		0		0			0			1,305
Military services		0		0		0		25			0			25
Medicaid and other		328		0		0		670			0			998
Total premiums		27,204		10,930		0		695			0			38,829
Services revenue:
Provider		0		19		1,223		0			0			1,242
ASO and other		16		338		0		454			0			808
Pharmacy		0		0		59		0			0			59
Total services revenue		16		357		1,282		454			0			2,109
Total revenues—external customers		27,220		11,287		1,282		1,149			0			40,938
Intersegment revenues
Services		0		51		11,848		0			(11,899	)		0
Products		0		0		2,803		0			(2,803	)		0
Total intersegment revenues		0		51		14,651		0			(14,702	)		0
Investment income		74		42		0		59			200			375
Total revenues		27,294		11,380		15,933		1,208			(14,502	)		41,313
Operating expenses:
Benefits		22,914		9,124		0		935			(409	)		32,564
Operating costs		2,963		1,832		15,237		446			(14,123	)		6,355
Depreciation and amortization		134		102		147		20			(70	)		333
Total operating expenses		26,011		11,058		15,384		1,401			(14,602	)		39,252
Income (loss) from operations		1,283		322		549		(193	)		100			2,061
Interest expense		0		0		0		0			140			140
Income (loss) before income taxes	$	1,283	$	322	$	549	$	(193	)	$	(40	)	$	1,921

	Retail		Employer Group		Healthcare Services		Other Businesses			Eliminations/ Corporate			Consolidated
	(in millions)
2012
Revenues—external customers
Premiums:
Medicare Advantage	$	20,788	$	4,064	$	0	$	0		$	0		$	24,852
Medicare stand-alone PDP		2,853		8		0		0			0			2,861
Total Medicare		23,641		4,072		0		0			0			27,713
Fully-insured		1,004		4,996		0		0			0			6,000
Specialty		171		1,070		0		0			0			1,241
Military services		0		0		0		1,017			0			1,017
Medicaid and other		185		0		0		853			0			1,038
Total premiums		25,001		10,138		0		1,870			0			37,009
Services revenue:
Provider		0		12		1,008		0			0			1,020
ASO and other		24		358		0		308			0			690
Pharmacy		0		0		16		0			0			16
Total services revenue		24		370		1,024		308			0			1,726
Total revenues—external customers		25,025		10,508		1,024		2,178			0			38,735
Intersegment revenues
Services		2		31		9,720		0			(9,753	)		0
Products		0		0		2,342		0			(2,342	)		0
Total intersegment revenues		2		31		12,062		0			(12,095	)		0
Investment income		79		42		0		58			212			391
Total revenues		25,106		10,581		13,086		2,236			(11,883	)		39,126
Operating expenses:
Benefits		21,048		8,471		0		1,802			(336	)		30,985
Operating costs		2,767		1,744		12,536		436			(11,653	)		5,830
Depreciation and amortization		130		89		87		16			(27	)		295
Total operating expenses		23,945		10,304		12,623		2,254			(12,016	)		37,110
Income (loss) from operations		1,161		277		463		(18	)		133			2,016
Interest expense		0		0		0		0			105			105
Income (loss) before income taxes	$	1,161	$	277	$	463	$	(18	)	$	28		$	1,911

	Retail		Employer Group		Healthcare Services		Other Businesses		Eliminations/ Corporate			Consolidated
	(in millions)
2011
Revenues—external customers
Premiums:
Medicare Advantage	$	18,100	$	3,152	$	0	$	0	$	0		$	21,252
Medicare stand-alone PDP		2,570		8		0		0		0			2,578
Total Medicare		20,670		3,160		0		0		0			23,830
Fully-insured		861		4,782		0		0		0			5,643
Specialty		124		935		0		0		0			1,059
Military services		0		0		0		3,616		0			3,616
Medicaid and other		176		0		0		782		0			958
Total premiums		21,831		8,877		0		4,398		0			35,106
Services revenue:
Provider		0		0		892		0		0			892
ASO and other		16		356		0		85		0			457
Pharmacy		0		0		11		0		0			11
Total services revenue		16		356		903		85		0			1,360
Total revenues—external customers		21,847		9,233		903		4,483		0			36,466
Intersegment revenues
Services		0		18		8,689		0		(8,707	)		0
Products		0		0		1,820		0		(1,820	)		0
Total intersegment revenues		0		18		10,509		0		(10,527	)		0
Investment income		76		48		0		54		188			366
Total revenues		21,923		9,299		11,412		4,537		(10,339	)		36,832
Operating expenses:
Benefits		17,753		7,318		0		4,041		(289	)		28,823
Operating costs		2,421		1,675		10,956		445		(10,102	)		5,395
Depreciation and amortization		119		88		79		10		(26	)		270
Total operating expenses		20,293		9,081		11,035		4,496		(10,417	)		34,488
Income (loss) from operations		1,630		218		377		41		78			2,344
Interest expense		0		0		0		0		109			109
Income (loss) before income taxes	$	1,630	$	218	$	377	$	41	$	(31	)	$	2,235