Our segment results were as follows for the three and six months ended June 30, 2013 and 2012, respectively:


	Retail		Employer Group		Healthcare Services		Other Businesses			Eliminations/ Corporate			Consolidated
					(in millions)
Three months ended June 30, 2013
Revenues—external customers
Premiums:
Medicare Advantage	$	5,572	$	1,160	$	0	$	0		$	0		$	6,732
Medicare stand-alone PDP		785		2		0		0			0			787

Total Medicare		6,357		1,162		0		0			0			7,519

Fully-insured		285		1,273		0		0			0			1,558
Specialty		52		275		0		0			0			327
Military services		0		0		0		5			0			5
Medicaid and other		72		0		0		220			0			292

Total premiums		6,766		2,710		0		225			0			9,701

Services revenue:
Provider		0		4		313		0			0			317
ASO and other		2		82		0		114			0			198
Pharmacy		0		0		13		0			0			13

Total services revenue		2		86		326		114			0			528

Total revenues—external customers		6,768		2,796		326		339			0			10,229

Intersegment revenues
Services		0		12		2,858		0			(2,870	)		0
Products		0		0		680		0			(680	)		0

Total intersegment revenues		0		12		3,538		0			(3,550	)		0

Investment income		18		10		0		15			49			92

Total revenues		6,786		2,818		3,864		354			(3,501	)		10,321

Operating expenses:
Benefits		5,696		2,235		0		251			(91	)		8,091
Operating costs		640		429		3,697		129			(3,434	)		1,461
Depreciation and amortization		32		27		36		4			(19	)		80

Total operating expenses		6,368		2,691		3,733		384			(3,544	)		9,632

Income (loss) from operations		418		127		131		(30	)		43			689
Interest expense		0		0		0		0			35			35

Income (loss) before income taxes	$	418	$	127	$	131	$	(30	)	$	8		$	654


	Retail		Employer Group		Healthcare Services		Other Businesses			Eliminations/ Corporate			Consolidated
					(in millions)
Three months ended June 30, 2012
Revenues—external customers
Premiums:
Medicare Advantage	$	5,308	$	1,011	$	0	$	0		$	0		$	6,319
Medicare stand-alone PDP		745		2		0		0			0			747

Total Medicare		6,053		1,013		0		0			0			7,066

Fully-insured		250		1,247		0		0			0			1,497
Specialty		42		262		0		0			0			304
Military services		0		0		0		44			0			44
Medicaid and other		45		0		0		210			0			255

Total premiums		6,390		2,522		0		254			0			9,166

Services revenue:
Provider		0		2		243		0			0			245
ASO and other		5		89		0		91			0			185
Pharmacy		0		0		4		0			0			4

Total services revenue		5		91		247		91			0			434

Total revenues—external customers		6,395		2,613		247		345			0			9,600

Intersegment revenues
Services		1		7		2,359		0			(2,367	)		0
Products		0		0		591		0			(591	)		0

Total intersegment revenues		1		7		2,950		0			(2,958	)		0

Investment income		20		10		0		15			54			99

Total revenues		6,416		2,630		3,197		360			(2,904	)		9,699

Operating expenses:
Benefits		5,378		2,063		0		301			(90	)		7,652
Operating costs		638		428		3,049		111			(2,842	)		1,384
Depreciation and amortization		33		22		20		4			(6	)		73

Total operating expenses		6,049		2,513		3,069		416			(2,938	)		9,109

Income (loss) from operations		367		117		128		(56	)		34			590
Interest expense		0		0		0		0			26			26

Income (loss) before income taxes	$	367	$	117	$	128	$	(56	)	$	8		$	564


	Retail		Employer Group		Healthcare Services		Other Businesses		Eliminations/ Corporate			Consolidated
					(in millions)
Six months ended June 30, 2013
Revenues—external customers
Premiums:
Medicare Advantage	$	11,308	$	2,350	$	0	$	0	$	0		$	13,658
Medicare stand-alone PDP		1,546		4		0		0		0			1,550

Total Medicare		12,854		2,354		0		0		0			15,208

Fully-insured		564		2,541		0		0		0			3,105
Specialty		101		550		0		0		0			651
Military services		0		0		0		16		0			16
Medicaid and other		151		0		0		438		0			589

Total premiums		13,670		5,445		0		454		0			19,569

Services revenue:
Provider		0		8		619		0		0			627
ASO and other		4		166		0		234		0			404
Pharmacy		0		0		22		0		0			22

Total services revenue		4		174		641		234		0			1,053

Total revenues—external customers		13,674		5,619		641		688		0			20,622

Intersegment revenues
Services		0		23		5,607		0		(5,630	)		0
Products		0		0		1,334		0		(1,334	)		0

Total intersegment revenues		0		23		6,941		0		(6,964	)		0

Investment income		36		21		0		30		98			185

Total revenues		13,710		5,663		7,582		718		(6,866	)		20,807

Operating expenses:
Benefits		11,625		4,412		0		438		(189	)		16,286
Operating costs		1,253		869		7,254		244		(6,713	)		2,907
Depreciation and amortization		64		50		72		8		(34	)		160

Total operating expenses		12,942		5,331		7,326		690		(6,936	)		19,353

Income from operations		768		332		256		28		70			1,454
Interest expense		0		0		0		0		70			70

Income before income taxes	$	768	$	332	$	256	$	28	$	0		$	1,384


	Retail		Employer Group		Healthcare Services		Other Businesses			Eliminations/ Corporate			Consolidated
					(in millions)
Six months ended June 30, 2012
Revenues—external customers
Premiums:
Medicare Advantage	$	10,401	$	2,036	$	0	$	0		$	0		$	12,437
Medicare stand-alone PDP		1,471		4		0		0			0			1,475

Total Medicare		11,872		2,040		0		0			0			13,912

Fully-insured		494		2,489		0		0			0			2,983
Specialty		80		522		0		0			0			602
Military services		0		0		0		937			0			937
Medicaid and other		91		0		0		416			0			507

Total premiums		12,537		5,051		0		1,353			0			18,941

Services revenue:
Provider		0		4		474		0			0			478
ASO and other		11		178		0		109			0			298
Pharmacy		0		0		8		0			0			8

Total services revenue		11		182		482		109			0			784

Total revenues—external customers		12,548		5,233		482		1,462			0			19,725

Intersegment revenues
Services		1		17		4,824		0			(4,842	)		0
Products		0		0		1,175		0			(1,175	)		0

Total intersegment revenues		1		17		5,999		0			(6,017	)		0

Investment income		39		20		0		29			105			193

Total revenues		12,588		5,270		6,481		1,491			(5,912	)		19,918

Operating expenses:
Benefits		10,755		4,116		0		1,317			(186	)		16,002
Operating costs		1,275		864		6,189		217			(5,778	)		2,767
Depreciation and amortization		63		44		39		8			(11	)		143

Total operating expenses		12,093		5,024		6,228		1,542			(5,975	)		18,912

Income (loss) from operations		495		246		253		(51	)		63			1,006
Interest expense		0		0		0		0			52			52

Income (loss) before income taxes	$	495	$	246	$	253	$	(51	)	$	11		$	954