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Note O - Segment Reporting - Financial Information by Segment (Details) - USD ($)
$ in Thousands
3 Months Ended 6 Months Ended
Jun. 30, 2022
Jun. 30, 2021
Jun. 30, 2022
Jun. 30, 2021
Revenues $ 48,553 $ 49,259 $ 97,615 $ 93,013
Segment Operating Expense 43,956 45,417 88,525 87,159
Contribution margin (loss) 4,597 2,098 9,090 1,912
Shared Services 0 0 0 0
EBITDA 4,597 2,098 9,090 1,912
Depreciation 586 663 1,184 1,361
Operating income 4,011 1,435 7,906 551
Restructuring expense 0 1,744 0 3,942
Intersegment Eliminations [Member]        
Revenues 0 0 0 0
Segment Operating Expense 0 0 0 0
Contribution margin (loss) 0 (1,744) 0 (3,942)
Shared Services 0 0 0 0
EBITDA 0 (1,744) 0 (3,942)
Depreciation 0 0 0 0
Operating income 0 (1,744) 0 (3,942)
Restructuring expense   1,744   3,942
Corporate, Non-Segment [Member]        
Revenues 0 0 0 0
Segment Operating Expense 5,390 5,476 10,889 10,929
Contribution margin (loss) (5,390) (5,476) (10,889) (10,929)
Shared Services (2,508) (2,587) (5,190) (5,653)
EBITDA (2,882) (2,889) (5,699) (5,276)
Depreciation 94 124 186 250
Operating income (2,976) (3,013) (5,885) (5,526)
Restructuring expense   0   0
Marketing Services [Member] | Operating Segments [Member]        
Revenues 13,450 14,208 26,374 27,086
Segment Operating Expense 10,584 11,377 20,934 22,418
Contribution margin (loss) 2,866 2,831 5,440 4,668
Shared Services 1,052 1,105 2,165 2,360
EBITDA 1,814 1,726 3,275 2,308
Depreciation 89 144 191 295
Operating income 1,725 1,582 3,084 2,013
Restructuring expense   0   0
Customer Care [Member] | Operating Segments [Member]        
Revenues 15,382 19,191 33,123 35,735
Segment Operating Expense 12,212 15,138 25,773 28,212
Contribution margin (loss) 3,170 4,053 7,350 7,523
Shared Services 677 703 1,395 1,573
EBITDA 2,493 3,350 5,955 5,950
Depreciation 201 203 403 457
Operating income 2,292 3,147 5,552 5,493
Restructuring expense   0   0
Fulfillment and Logistics Services [Member] | Operating Segments [Member]        
Revenues [1] 19,721 15,860 38,118 30,192
Segment Operating Expense [1] 15,770 13,426 30,929 25,600
Contribution margin (loss) [1] 3,951 2,434 7,189 4,592
Shared Services 779 779 1,630 1,720
EBITDA [1] 3,172 1,655 5,559 2,872
Depreciation [1] 202 192 404 359
Operating income [1] $ 2,970 1,463 $ 5,155 2,513
Restructuring expense [1]   $ 0   $ 0
[1] Operating expense in this segment includes $0.8 million favorable litigation settlement as well as the related legal expenses.