Note O — Restructuring Activities

Our management team continues to review and adjust our cost structure and operating footprint, optimize our operations, and invest in improved technology. During

2020,

in an effort to right-size our operating footprint, we terminated leases in Wilkes Barre (PA) and Grand Prairie (TX) and exited our last direct mail facility in Jacksonville (FL). We completed the migration of our fulfillment business from the Grand Prairie operations into a new

300,000

square foot facility in Kansas City in

December

2020,

and we migrated operations from our Shawnee facility in the

first

quarter

2021

since the Shawnee lease expires on

April 30, 2021.

The new Kansas City location is now our primary facility in the Midwest. In

2020,

we successfully reduced the footprint of our Customer Care business by reducing our Austin office location by approximately

50,000

square feet in addition to exiting

one

of our

two

Manila offices since the business is operating effectively in a work-from-home environment.

In the

three

months ended

March 31, 2021

and

2020

we recorded restructuring charges of

$2.2

million and

$1.4

million respectively.

The charges for the

three

months ended

March 31, 2021

included

$0.2

million of severance charges,

$0.3

million in lease impairment expense and

$1.7

million of facility related and other expenses. The charges for the

three

months ended

March 31, 2020

included

$0.4

million of severance charges,

$0.3

million in lease impairment expense and

$0.6

million of facility related and other expenses.

The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive (Loss) Income.

	Three Months Ended March 31,
In thousands	2021		2020
Severance		204		414
Facility, asset impairment and other expense
Lease impairment and termination expense		294		348
Fixed Asset disposal and impairment charges		10		(20	)
Facility and other expenses		1,690		624
Total facility, asset impairment and other expense		1,994		952

Total	$	2,198	$	1,366

The following table summarizes the changes in liabilities related to restructuring activities:

In thousands	Three Months Ended March 31, 2021
	Contract Termination Fee		Severance			Facility, asset impairment and other expense		Total
Beginning Balance:	$	—	$	549		$	4	$	553
Additions		—		204			4		208
Payments and adjustments		—		(403	)		—		(403	)
Ending Balance:	$	—	$	350		$	8	$	358

In thousands	Three Months Ended March 31, 2020
	Contract Termination Fee		Severance			Facility, asset impairment and other expense			Total
Beginning Balance:	$	1,491	$	360		$	70		$	1,921
Additions		—		414			681			1,095
Payments		—		(314	)		(744	)		(1,058	)
Ending Balance:	$	1,491	$	460		$	7		$	1,958

We expect that in connection with our cost-saving and restructuring initiatives, we will incur total restructuring charges of approximately

$25.3

million through the end of

2021.

We recognized

$9.4

million and

$11.8

million of restructuring expense in the year ended

December 31, 2020

and

2019,

respectively. We recognized

$2.2

million of restructuring expense in the

three

months ended

March 31, 2021

and we expect to incur an additional

$1.9

million of restructuring charges through the end of

2021.