Business Segments (Tables)

6 Months Ended

Jun. 30, 2015

Business Segments

Business segment reporting information

	Three Months Ended June 30,
In thousands	2015			2014
Operating revenues
Customer Interaction	$	109,175		$	127,321
Trillium Software	13,170			12,989
Total operating revenues	$	122,345		$	140,310
Operating income
Customer Interaction	$	5,042		$	9,192
Trillium Software	4,567			2,749
Corporate	(1,552		)	(954		)
Total operating income	$	8,057		$	10,987
Income from operations before income taxes	$	8,057		$	10,987
Interest Expense	1,477			710
Interest Income	(9		)	(81		)
Loss on Sale	9,501			—
Other, Net	1,518			1,075
Total income (loss) from operations before income taxes	$	(4,430	)	$	9,283

	Six Months Ended June 30,
In thousands	2015			2014
Operating revenues
Customer Interaction	$	218,490		$	246,055
Trillium Software	25,028			26,982
Total operating revenues	$	243,518		$	273,037
Operating income
Customer Interaction	$	6,569		$	11,142
Trillium Software	7,580			6,344
Corporate	(3,077		)	(1,920		)
Total operating income	$	11,072		$	15,566
Income from operations before income taxes	$	11,072		$	15,566
Interest Expense	2,124			1,437
Interest Income	(47		)	(129		)
Loss on Sale	9,501			—
Other, Net	1,110			1,809
Total income (loss) from operations before income taxes	$	(1,616	)	$	12,449