Business Segments (Tables)

12 Months Ended

Dec. 31, 2014

	Year Ended December 31,
In thousands	2014			2013			2012
Operating revenues
Customer Interaction	$	499,444		$	503,760		$	528,042
Trillium Software	54,232			55,849			53,049
Total operating revenues	$	553,676		$	559,609		$	581,091

Operating income
Customer Interaction	$	29,780		$	32,021		$	53,221
Trillium Software	13,347			15,396			14,658
Corporate	(2,365		)	(4,756		)	(5,210		)
Total operating income	$	40,762		$	42,661		$	62,669

Income from continuing operations before income taxes	$	40,762		$	42,661		$	62,669
Interest expense	2,834			3,103			3,573
Interest income	(275		)	(105		)	(89		)
Other, net	897			46			2,993
Total income from continuing operations before income taxes	$	37,306		$	39,617		$	56,192

Depreciation
Customer Interaction	$	12,859		$	13,477		$	13,853
Trillium Software	2,035			2,053			1,823
Corporate	—			—			—
Total depreciation	$	14,894		$	15,530		$	15,676

Other intangible amortization
Customer Interaction	$	26		$	206		$	246
Trillium Software	—			—			—
Corporate	—			—			—
Total intangible amortization	$	26		$	206		$	246

Capital expenditures
Customer Interaction	$	9,341		$	14,092		$	11,108
Trillium Software	1,912			1,781			2,353
Corporate	12			—			—
Total capital expenditures	$	11,265		$	15,873		$	13,461

	Year Ended December 31,
In thousands	2014		2013		2012
Total assets
Customer Interaction	$	533,073	$	575,159	$	570,784
Trillium Software	114,126		110,377		87,890
Corporate	—		—		47,538
Total assets	$	647,199	$	685,536	$	706,212

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

+ References+ Details