Goodwill and Other Intangible Assets (Tables)

12 Months Ended

Dec. 31, 2014

Goodwill and Other Intangible Assets

Schedule of net book value of goodwill

In thousands	2014		2013		2012
Continuing Operations	$	—	$	398,164	$	398,164
Discontinued Operations	—		—		10,551
Customer Interactions	248,891		—		—
Trillium Software	149,273		—		—
Total Goodwill	$	398,164	$	398,164	$	408,715

Schedule of changes in the carrying amount of other intangibles with indefinite lives

In thousands
Balance at December 31, 2012	$	5,000
Purchase Price Consideration	—
Impairment	(2,750		)
Balance at December 31, 2013	$	2,250
Purchase Price Consideration	—
Balance at December 31, 2014	$	2,250

Schedule of changes in the carrying amount of other intangibles with definite lives

In thousands
Balance at December 31, 2012	$	259
Purchase Price Consideration	—
Amortization	(206		)
Impairment	—
Balance at December 31, 2013	$	53
Purchase Price Consideration	—
Amortization	(26		)
Impairment	—
Balance at December 31, 2014	$	27

Schedule of expected amortization expense

In thousands
2015	$	27
2016	—
2017	—
2018	—
2019	—
Thereafter	—
	$	27