Statement of Earnings (USD $) In Millions, unless otherwise specified	12 Months Ended
	Dec. 31, 2013		Dec. 31, 2012		Dec. 31, 2011
Revenues
Revenues from services (a)	$ 44,688	[1]	$ 45,385	[1]	$ 48,563	[1]
Other-than-temporary impairment on investment securities:
Total other-than-temporary impariment on investment securities	(778)		(192)		(467)
Less: Portion of other-than-temporary impairment recognized in accumulated other comprehensive income	31		52		80
Net other-than-temporary impairment on investment securities recognized in earnings	(747)		(140)		(387)
Revenues from services	43,941		45,245		48,176
Sales of goods	126		119		148
Total revenues	44,067		45,364		48,324
Costs and expenses
Interest Expense	9,267		11,596		13,760
Operating and administrative	12,463		12,023		13,009
Cost of goods sold	108		99		135
Investment contracts, insurance losses and insurance annuity benefits	2,779		2,984		3,059
Provision for losses on financing receivables	4,818		3,832		3,930
Depreciation and amortization	7,313		6,901		6,918
Total costs and expenses	36,748		37,435		40,811
Earnings (loss) from continuing operations before income taxes	7,319		7,929		7,513
Benefit (provision) for income taxes	992		(521)		(906)
Earnings from continuing operations	8,311		7,408		6,607
Earnings (loss) from discontinued operations, net of taxes	(2,054)		(1,130)		30
Net earnings (loss)	6,257		6,278		6,637
Less net earnings (loss) attributable to noncontrolling interests	53		63		127
Net earnings (loss) attributable to the Company	6,204		6,215		6,510
Preferred stock dividends declared	(298)		(123)		0
Net earnings (loss) attributable to the Company common shareowners	5,906		6,092		6,510
Amounts attributable to the Company
Earnings (loss) from continuing operations	8,258		7,345		6,480
Earnings (loss) from discontinued operations, net of taxes	(2,054)		(1,130)		30
Net earnings (loss) attributable to the Company	$ 6,204		$ 6,215		$ 6,510

[1] Excluding net other-than-temporary impairment on investment securities.