Condensed Statement of Earnings (Unaudited) (USD $) In Millions, unless otherwise specified	3 Months Ended				9 Months Ended
	Sep. 30, 2014		Sep. 30, 2013		Sep. 30, 2014		Sep. 30, 2013
Revenues
Revenues from services (a)	$ 10,428	[1]	$ 10,629	[1]	$ 31,172	[1]	$ 33,367	[1]
Other-than-temporary impairment on investment securities:
Total other-than-temporary impairment on investment securities	(5)		(62)		(52)		(503)
Less other-than-temporary impairment recognized in accumulated other comprehensive income	0		(6)		(4)		(36)
Net other-than-temporary impairment on investment securities recognized in earnings	(5)		(56)		(48)		(467)
Revenues from services (Note 9)	10,423		10,573		31,124		32,900
Sales of goods	28		33		89		90
Total revenues	10,451		10,606		31,213		32,990
Costs and expenses
Interest	2,093		2,224		6,325		6,994
Operating and administrative	3,188		2,968		9,373		9,262
Cost of goods sold	25		29		81		75
Investment contracts, insurance losses and insurance annuity benefits	700		714		2,041		2,131
Provision for losses on financing receivables	957		789		2,895		3,256
Depreciation and amortization	1,894		1,966		5,104		5,369
Total costs and expenses	8,857		8,690		25,819		27,087
Earnings (loss) from continuing operations before income taxes	1,594		1,916		5,394		5,903
Benefit (provision) for income taxes	(47)		(3)		(29)		(100)
Earnings from continuing operations	1,547		1,913		5,365		5,803
Earnings (loss) from discontinued operations, net of taxes (Note 2)	57		(91)		33		(334)
Net earnings (loss)	1,604		1,822		5,398		5,469
Less net earnings (loss) attributable to noncontrolling interests	55		10		76		38
Net earnings (loss) attributable to the Company	1,549		1,812		5,322		5,431
Preferred stock dividends declared	0		0		(161)		(135)
Net earnings (loss) attributable to Company's common shareowner	1,549		1,812		5,161		5,296
Amounts attributable to the Company's common shareowner
Earnings from continuing operations	1,547		1,913		5,365		5,803
Less net earnings (loss) attributable to noncontrolling interests	55		10		76		38
Earnings from continuing operations attributable to Company	1,492		1,903		5,289		5,765
Preferred stock dividends declared	0		0		(161)		(135)
Earnings (loss) from continuing operations attributable to Company's common shareowner	1,492		1,903		5,128		5,630
Earnings (loss) from discontinued operations, net of taxes	57		(91)		33		(334)
Net earnings (loss) attributable to Company's common shareowner	$ 1,549		$ 1,812		$ 5,161		$ 5,296

[1] Excluding net other-than-temporary impairment on investment securities.