Condensed Statement of Earnings (Unaudited) (USD $) In Millions, unless otherwise specified	3 Months Ended				6 Months Ended
	Jun. 30, 2014		Jun. 30, 2013		Jun. 30, 2014		Jun. 30, 2013
Revenues
Revenues from services (a)	$ 10,222	[1]	$ 11,018	[1]	$ 20,744	[1]	$ 22,738	[1]
Other-than-temporary impairment on investment securities:
Total other-than-temporary impairment on investment securities	(9)		(152)		(47)		(441)
Less: other-than-temporary impairment recognized in accumulated other comprehensive income	0		19		4		30
Net other-than-temporary impairment on investment securities recognized in earnings	(9)		(133)		(43)		(411)
Revenues from services (Note 9)	10,213		10,885		20,701		22,327
Sales of goods	34		31		61		57
Total revenues	10,247		10,916		20,762		22,384
Costs and expenses
Interest	2,071		2,388		4,232		4,770
Operating and administrative	3,227		3,105		6,185		6,294
Cost of goods sold	31		25		56		46
Investment contracts, insurance losses and insurance annuity benefits	698		728		1,341		1,417
Provision for losses on financing receivables	968		1,010		1,938		2,467
Depreciation and amortization	1,594		1,706		3,210		3,403
Total costs and expenses	8,589		8,962		16,962		18,397
Earnings (loss) from continuing operations before income taxes	1,658		1,954		3,800		3,987
Benefit (provision) for income taxes	216		(13)		18		(97)
Earnings from continuing operations	1,874		1,941		3,818		3,890
Earnings (loss) from discontinued operations, net of taxes (Note 2)	(36)		(123)		(24)		(243)
Net earnings	1,838		1,818		3,794		3,647
Less net earnings (loss) attributable to noncontrolling interests	10		17		21		28
Net earnings attributable to the Company	1,828		1,801		3,773		3,619
Preferred stock dividends declared	(161)		(135)		(161)		(135)
Net earnings attributable to Company's common shareowner	1,667		1,666		3,612		3,484
Amounts attributable to the Company's common shareowner
Earnings from continuing operations	1,874		1,941		3,818		3,890
Less net earnings (loss) attributable to noncontrolling interests	10		17		21		28
Earnings from continuing operations attributable to Company	1,864		1,924		3,797		3,862
Preferred stock dividends declared	(161)		(135)		(161)		(135)
Earnings from continuing operations attributable to Company's common shareowner	1,703		1,789		3,636		3,727
Earnings (loss) from discontinued operations, net of taxes	(36)		(123)		(24)		(243)
Net earnings (loss) attributable to Company's common shareowner	$ 1,667		$ 1,666		$ 3,612		$ 3,484

[1] (a) Excluding net other-than-temporary impairment on investment securities.