Reportable Operating Segments

12 Months Ended

Dec. 31, 2021

Reportable Operating Segments

Reportable Operating Segments

22. Reportable Operating Segments

The Company’s operations are organized into three business segments – Retail Banking, Commercial Banking and Treasury and Other. These segments reflect how discrete financial information is currently evaluated by the chief operating decision maker and how performance is assessed and resources allocated. The Company’s internal management process measures the performance of these business segments. This process, which is not necessarily comparable with similar information for any other financial institution, uses various techniques to assign balance sheet and income statement amounts to the business segments, including allocations of income, expense, the provision for credit losses and capital. This process is dynamic and requires certain allocations based on judgment and other subjective factors. Unlike financial accounting, there is no comprehensive authoritative guidance for management accounting that is equivalent to GAAP.

The net interest income of the business segments reflects the results of a funds transfer pricing process that matches assets and liabilities with similar interest rate sensitivity and maturity characteristics and reflects the allocation of net interest income related to the Company’s overall asset and liability management activities on a proportionate basis. The basis for the allocation of net interest income is a function of the Company’s assumptions that are subject to change based on changes in current interest rates and market conditions. Funds transfer pricing also serves to transfer interest rate risk to Treasury. 

The Company allocates the provision for credit losses from the Treasury and Other business segment (which is comprised of many of the Company’s support units) to the Retail and Commercial business segments. These allocations are based on direct costs incurred by the Retail and Commercial business segments.

Noninterest income and expense includes allocations from support units to the business segments. These allocations are based on actual usage where practicably calculated or by management’s estimate of such usage. Income tax expense is allocated to each business segment based on the consolidated effective income tax rate for the period shown.

The CARES Act, enacted on March 27, 2020, established, among other COVID-19 relief programs, a loan program (the “PPP”) for fully guaranteed loans (which may then be forgiven) to small businesses. In the second quarter of 2021, the Company made changes to the internal measurement of segment operating profits for the purpose of evaluating segment performance and resource allocation. The primary reason for the change was to align PPP loan balances within the business segment that directly manages them. Specifically, PPP loan balances previously included as part of the Retail Banking segment have been reclassified to the Commercial Banking segment. The reallocation of select PPP loan balances affected net interest income, net interest income after provision for credit losses, noninterest expense, provision for income taxes, net income and asset balances. The Company has reported its selected financial information using the new PPP loan balance alignments for the year ended December 31, 2021. The Company has restated the selected financial information for the year ended December 31, 2020 in order to conform with the current presentation. As PPP loans were instituted in 2020, this reclassification had no impact to the year ended December 31, 2019.
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Business Segments

Retail Banking

Retail Banking offers a broad range of financial products and services to consumers and small businesses. Loan and lease products offered include residential and commercial mortgage loans, home equity lines of credit and loans, automobile loans and leases, secured and unsecured lines of credit, installment loans and small business loans and leases. Deposit products offered include checking, savings and time deposit accounts. Retail Banking also offers wealth management services. Products and services from Retail Banking are delivered to customers through 54 banking locations throughout the State of Hawaii, Guam and Saipan.

Commercial Banking

Commercial Banking offers products that include corporate banking related products, residential and commercial real estate loans, commercial lease financing, secured and unsecured lines of credit, automobile loans and auto dealer financing, business deposit products and credit cards. Commercial lending and deposit products are offered primarily to middle-market and large companies locally, nationally and internationally.

Treasury and Other

Treasury consists of corporate asset and liability management activities including interest rate risk management. The segment’s assets and liabilities (and related interest income and expense) consist of interest-bearing deposits, investment securities, federal funds sold and purchased, government deposits, short- and long-term borrowings and bank-owned properties. The primary sources of noninterest income are from bank-owned life insurance, net gains from the sale of investment securities, foreign exchange income related to customer-driven currency requests from merchants and island visitors and management of bank-owned properties. The net residual effect of the transfer pricing of assets and liabilities is included in Treasury, along with the elimination of intercompany transactions.

Other organizational units (Technology, Operations, Credit and Risk Management, Human Resources, Finance, Administration, Marketing and Corporate and Regulatory Administration) provide a wide-range of support to the Company’s other income earning segments. Expenses incurred by these support units are charged to the business segments through an internal cost allocation process.

The following tables present selected business segment financial information for the years indicated:

					Treasury
	Retail		Commercial		and
(dollars in thousands)	Banking		Banking		Other		Total
Year Ended December 31, 2021
Net interest income (expense)	$	385,656	$	162,997	$	(18,094)	$	530,559
Benefit for credit losses		16,267		22,452		281		39,000
Net interest income (expense) after benefit for credit losses		401,923		185,449		(17,813)		569,559
Noninterest income		91,672		72,781		20,463		184,916
Noninterest expense		(247,949)		(100,932)		(56,598)		(405,479)
Income (loss) before (provision) benefit for income taxes		245,646		157,298		(53,948)		348,996
(Provision) benefit for income taxes		(58,710)		(37,525)		12,974		(83,261)
Net income (loss)	$	186,936	$	119,773	$	(40,974)	$	265,735
Total assets as of December 31, 2021	$	7,148,376	$	5,972,567	$	11,871,467	$	24,992,410

					Treasury
	Retail		Commercial		and
(dollars in thousands)	Banking		Banking		Other		Total
Year Ended December 31, 2020
Net interest income	$	375,145	$	151,622	$	8,967	$	535,734
Provision for credit losses		(52,719)		(53,921)		(15,078)		(121,718)
Net interest income after provision for credit losses		322,426		97,701		(6,111)		414,016
Noninterest income		98,026		78,202		21,152		197,380
Noninterest expense		(232,976)		(79,961)		(54,735)		(367,672)
Income (loss) before (provision) benefit for income taxes		187,476		95,942		(39,694)		243,724
(Provision) benefit for income taxes		(43,825)		(21,951)		7,806		(57,970)
Net income (loss)	$	143,651	$	73,991	$	(31,888)	$	185,754
Total assets as of December 31, 2020	$	6,894,602	$	6,526,863	$	9,241,366	$	22,662,831

					Treasury
	Retail		Commercial		and
(dollars in thousands)	Banking		Banking		Other		Total
Year Ended December 31, 2019
Net interest income	$	413,029	$	141,227	$	19,146	$	573,402
Provision for credit losses		(6,248)		(7,552)		—		(13,800)
Net interest income after provision for credit losses		406,781		133,675		19,146		559,602
Noninterest income		95,413		73,635		23,485		192,533
Noninterest expense		(228,389)		(82,380)		(59,668)		(370,437)
Income (loss) before (provision) benefit for income taxes		273,805		124,930		(17,037)		381,698
(Provision) benefit for income taxes		(69,285)		(32,298)		4,277		(97,306)
Net income (loss)	$	204,520	$	92,632	$	(12,760)	$	284,392
Total assets as of December 31, 2019	$	7,276,047	$	6,071,356	$	6,819,331	$	20,166,734