EX-99.1 2 dex991.htm FIFTH THIRD BANCORP PRESENTATION Fifth Third Bancorp Presentation
Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Citigroup                           
Financial Services Conference
Kevin Kabat, President
EXHIBIT 99.1


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Agenda
Strategic focus
Growth opportunities
De novos
Business banking
Middle market
Credit cards
Enhancing the customer experience
Sales management
Customer service and satisfaction
Summary


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Strategic focus: 2007–2009
1.
Deliver growth company performance
2.
Enhance the customer experience
3.
Increase employee engagement
4.
Institutionalize enterprise operational excellence


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Growth opportunities
Retail bank
De novo –
accelerate new branch openings
Small business banking –
leverage existing distribution
channels
Commercial bank
Middle market expansion –
expand products, services, and
sales
Healthcare –
enhance product offerings, specialized channel
Commercial new/underserved markets –
targeted markets for
deployment of additional bankers and teams
Fifth Third Processing Solutions
Credit card –
increase cardholder acquisition


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
De novos: value creation
Core competency:
Market segmentation analysis and predictive modeling
techniques have allowed for repeatable success over the
last three years
De novos
versus acquisitions:
Estimated industry IRRs*:
acquisitions = 12-15%
de novos
= 18-20%
FITB:
de novos
= 20%+ (expected branch IRR depends on
market/location)
* Source: Citigroup.


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
2005–2006 de novo growth performance       
(full-service branches)
Source: SNL. Branches opened between 6/04 and 6/05 for markets in which Fifth Third built de novo branches; full service locations only (excludes
BankMarts/in-store
branches);
excludes
competitor
branches
that
shrank;
excludes
locations
with
first
year
deposits
>$30mm
(i.e.,
relos); excludes all
headquarter locations; commercial banks only.
Top 10 banks by average deposit growth per new branch,         
within markets where Fifth Third opened branches between 6/04 and 6/05
Holding Company
6/06 Total
Deposits
6/05 Total
Deposits
Number of
Branches
Avg. Branch 
Deposit   
Growth      
05-06
Rank
Fifth Third Bancorp
828,740
            
354,198
          
58
             
8,182
                
1
Regions Financial Corp.
72,575
              
23,545
            
6
              
8,172
                
2
Metropolitan Bank Group Inc.
101,986
            
50,479
            
7
              
7,358
                
3
Bank of America Corp.
219,320
            
97,071
            
17
             
7,191
                
4
National City Corp.
262,078
            
123,200
          
22
             
6,313
                
5
JPMorgan Chase & Co.
630,609
            
278,316
          
56
             
6,291
                
6
Flagstar Bancorp Inc.
194,667
            
114,743
          
13
             
6,148
                
7
LaSalle Bank Corporation
85,118
              
36,199
            
8
              
6,115
                
8
KeyCorp
97,603
              
29,502
            
12
             
5,675
                
9
Sky Financial Group Inc.
62,344
              
23,657
            
8
              
4,836
                
10


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Fifth Third critical mass curve, 2006
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Fifth Third locations as % of MSA bank locations
Critical Mass Threshold = 12%
Evansville
Cincinnati
Kalamazoo
Dayton
Toledo
Gr Rapids
Lexington
Ft Myers
Naples
Louisville
Columbus
Chicago        Detroit
Tampa          Orlando
SE Florida     St Louis
Pittsburgh
Performance threshold: achieving critical mass
Source: SNL. Commercial banks only, excludes headquarters locations.
Markets where 5/3
does not have
critical mass
Relationship: location share to deposit share
5/3
rd
consistently generates more than fair share of deposits where location share > 12%


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
15.4%
10.1%
7.5%
7.4%
6.2%
5.8%
5.5%
5.4%
4.9%
4.3%
2.9%
2.3%
0.6%
-0.7%
-1.4%
-2.0%
-5.2%
Deposit gathering: overall success
June 2005 to June 2006 (FDIC data)
Additionally:
20 of 21* Fifth Third affiliate banks grew deposits (all 21 excluding >$1B branches)
17 of 21* affiliates grew deposit market share (18 of 21 excluding >$1B branches)
Source: SNL Financial; FBR report, October 25, 2006.
* 19 affiliates plus Pittsburgh and St. Louis.
#3 among large cap banks


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Business banking: focus on the customer
Business banking customers
0
50
100
150
200
250
300
350
2006
2009
unassigned to banker
assigned to banker
Business banking accounts
0
200
400
600
800
1000
1200
2006
2009
Assigning 80%
of existing
customers…
…could
represent a
60% increase
in accounts
Deploy more bankers
Introduce new products
Strengthen and standardize processes


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Middle market: full-service orientation
5/3 Middle Market
Share
9%
13%
16%
6%
6%
6%
2006
2009
2012
lending only
full-service
Affiliate
$10mm to
$100mm
$100mm to
$250mm
$250mm to
$500mm
Total
Chicago
5,085
405
148
5,638
Eastern Michigan
2,164
187
60
2,411
South Florida
1,662
110
35
1,807
Northeastern Ohio
1,532
98
33
1,663
Western Michigan
1,234
74
30
1,338
Central Indiana
1,167
84
39
1,290
Tampa
867
59
27
953
St. Louis
834
76
36
946
Pittsburgh
796
66
22
884
Cincinnati
754
48
28
830
Central Florida
690
47
21
758
Central Ohio
659
59
25
743
Louisville
617
49
24
690
Tennessee
559
54
21
634
Western Ohio
500
30
15
545
Northwestern Ohio
434
34
10
478
Southern Indiana
319
27
11
357
Northern Michigan
329
20
5
354
Ohio Valley
239
24
5
268
Central Kentucky
210
20
5
235
Northern Kentucky
128
7
3
138
Total Footprint
20,779
1,578
603
22,960
Fifth Third total relationship market share 
15%
# of Businesses with Sales of:
Convert
existing
accounts to
full service
while
increasing new
accounts
15%
22%
Product, sales, service
enhancements
Healthcare      
specialty group
Underserved/
new markets
19%


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Credit cards: capturing our fair share
11th largest bank, 24th largest credit card issuer
We’ve underinvested in the credit card business relative to competitors
Significant opportunity in high risk adjusted return business
Improve retail production by deploying sales technologies to enhance ease of
sale
Move
from
“ultra”
conservative
underwriting
to
“conservative”
underwriting
(weighted average FICO from > 740 to > 720)
Optimize profitability of existing portfolio through modest investments in
marketing, analytics, and human capital
Goal: double assets, accounts, net income by 2009
Assets
Accounts
Net income
2006
2009
$1,200
$2,400
1.1
2.0
$41
$83
($ MMs)


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Performance expectations set for each role, with incentive pay based on:
Individual sales (KPIs)
Service levels (KDIs)
Managers evaluated, compensated on individual sales contribution
and coaching effectiveness
Incentive compensation based on profitability of sales production, income growth, and service
Consistent          
sales management
process
Sales reporting available by individual every day
Reporting: stack rankings, performance vs. job standards, tracking for incentive comp
Scorecards available for each employee –
displaying rankings on all KPIs, highlighting
strengths and pointing out focus areas
Individual
productivity 
reporting
Elimination of non-value added activities to increase FTE capacity for sales
Re-engineer or automate for maximum sales effectiveness
Consolidate in areas outside of the Financial Center
Dedicated branch service personnel combined with improved back office support
Reduction of non-
sales activities in
banking centers
Consistent branded sales process across the footprint
Customer profiling and needs-based product sales tied to new brand
Better referral experience, personal introductions of customer to sales people
Structured follow-up calls, thank you letters
Tools to maximize sales effectiveness
Enhanced product offerings
Integrated with new brand promise
Enhanced marketing and campaign process
Consistent     
branded sales
process
Split service and sales roles to maximize sales and service effectiveness
Clearly defined organizational structure and career progression plan
MANAGEMENT FOCUS
Role clarity
PERFORMANCE
THEME
Reengineering retail sales management


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Example: automated individual reporting
Phase I (Jan ‘07) report style
Report
Highlights 
Present Key Performance Metrics (KPIs) with daily,
WTD, MTD, QTD, YTD views
Collect data supporting the KPIs at employee level
plus rollups to bank center, affiliate, region and
Bancorp levels
Enable stack ranking, forced quartile identification, and
performance rating assignment
Dashboard
Highlights 
Key Performance Metrics presented in user-friendly
dashboard
High-level rollup provides quick reference of
performance trending
Drill-down functionality enables quick analysis into
problem areas
Filter functionality enables viewing performance from
every perspective (e.g., Bancorp level, affiliate, branch,
individual level)
Phase II (2Q07) dashboard style


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Fifth Third: relative service performance
54%
29%
67%
68%
51%
58%
0%
20%
40%
60%
80%
100%
Overall
Satisfaction
Loyalty
Problem
Incidence
2005
2006
45%
51%
36%
43%
27%
21%
Improvements have been made by addressing fundamental process issues
but we are not where we need to be
2005-2006 Key Actions Implemented
Improvements to collection process
Reduced daily overdraft fees
Fee waiver guidelines
Recently implemented:
Call center transformation
improvements
New overdraft notices
Source : Gallup Customer Surveys: 3Q05/3Q06
Percentages within bars =                                      
% of surveyed customers rating metric at target level
or experiencing a problem
Goal: 75
th
percentile


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Customer experience opportunity
$63M of incremental net income through 2009 from
reducing retail customer attrition by 5%
Current Customer Experience
Current retail DDA attrition 16%
Advice level satisfaction 50%
Ineffective problem management
Fully Satisfied Customers
Are 1.7x more likely to remain at 5/3
Have 6.5% more accounts
Maintain larger balances (9% more)
These multiples will rise with
satisfaction improvement
$63MM
$7MM
$28MM
2007
2008
2009
Cumulative net income value
1%
4%
5%
One percent improvement in customer retention represents
$7 million net income improvement


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Fifth Third: building a better tomorrow
Balancing growth and profitability
Capitalizing on strengths and developing plans to
address areas of weakness
Communicating clearly with investors
Delivering on promises
Returning to above-par performance and shareholder
returns


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Fifth Third Bank | All Rights Reserved | Citigroup | January 30, 2007
Cautionary statement
This report may contain forward-looking statements about the Registrant and/or the company as combined with acquired entities
within
the
meaning
of
Sections
27A
of
the
Securities
Act
of
1933,
as
amended,
and
Rule
175
promulgated
the
reunder,
and
21E
of
the
Securities
Exchange
Act
of
1934,
as
amended,
and
Rule
3b-6
promulgated
the
reunder,
that
involve
inherent
risks
and
uncertainties.  This report may contain certain forward-looking statements with respect to the financial condition, results of
operations, plans, objectives, future performance and business of the Registrant and/or the combined company including
statements
preceded
by,
followed
by
or
that
include
the
words
or
phrases
such
as
“believes,”
“expects,”
“anticipates,”
“plans,”
“trend,”
“objective,”
“continue,”
“remain”
or similar expressions or future or conditional verbs such as “will,”
“would,”
“should,”
“could,”
“might,”
“can,”
“may”
or
similar
expressions.
There
are
a
number
of
important
factors
that
could
cause
future
results
to
differ materially from historical performance and these forward-looking statements. Factors that might cause such a difference
include,
but
are
not
limited
to:
(1)
competitive
pressures
among
depository
institutions
increase
significantly;
(2)
changes
in
the
interest rate environment may reduce interest margins; (3) prepayment speeds, loan origination and sale volumes, charge-offs
and loan loss provisions are inherently uncertain; (4) general economic conditions, either national or in the states in which the
Registrant, one or more acquired entities and/or the combined company do business, are less favorable than expected; (5)
political
developments,
wars
or
other
hostilities
may
disrupt
or
increase
volatility
in
securities
markets
or
other
economic
conditions; (6) changes and trends in the securities markets; (7) legislative or regulatory changes or actions, or significant
litigation, adversely affect the Registrant, one or more acquired entities and/or the combined company or the businesses in which
the Registrant, one or more acquired entities and/or the combined company are engaged; (8) difficulties in combining the
operations of acquired entities; (9) our ability to maintain favorable ratings from rating agencies; and (10) the impact of
reputational
risk
created
by
the
developments
discussed
above
on
such
matters
as
business
generation
and
retention,
funding
and liquidity. Additional information concerning factors that could cause actual results to differ materially from those expressed or
implied in the forward-looking statements is available in the Bancorp's Annual Report on Form 10-K for the year ended December
31, 2005, filed with the United States Securities and Exchange Commission (SEC).Copies of this filing are available at no cost on
the
SEC's
Web
site
at
www.sec.gov
or
on
the
Registrant's
Web
site
at
www.53.com.
The
Registrant
undertakes
no
obligation
to
release revisions to these forward-looking statements or reflect events or circumstances after the date of this report.