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Credit Quality and the Allowance for Loan and Lease Losses (Tables)
6 Months Ended
Jun. 30, 2020
Receivables [Abstract]  
Summary of Transactions in the ALLL
Allowance for Loan and Lease Losses
The following tables summarize transactions in the ALLL by portfolio segment:
For the three months ended June 30, 2020 ($ in millions)
Commercial
Residential
Mortgage

Consumer

Unallocated

Total
Balance, beginning of period$1,313  260  775  —  2,348  
Losses charged-off(a)
(81) (2) (80) —  (163) 
Recoveries of losses previously charged-off(a)
  29  —  33  
Provision for loan and lease losses(b)
267  68  143  —  478  
Balance, end of period$1,502  327  867  —  2,696  
(a)The Bancorp recorded $9 in both losses charged-off and recoveries of losses previously charged-off related to customer defaults on point-of-sale consumer loans for which the Bancorp obtained recoveries under third-party credit enhancements.
(b)Includes $1 in Residential Mortgage related to the initial recognition of an ALLL on PCD loans.
For the three months ended June 30, 2019 ($ in millions)

Commercial
Residential
Mortgage

Consumer

Unallocated

Total
Balance, beginning of period$654  79  270  112  1,115  
Losses charged-off(a)
(33) (1) (85) —  (119) 
Recoveries of losses previously charged-off(a)
10   29  —  41  
Provision for (benefit from) loan and lease losses20  (4) 62  —  78  
Balance, end of period$651  76  276  112  1,115  
(a)The Bancorp recorded $11 in both losses charged-off and recoveries of losses previously charged-off related to customer defaults on point-of-sale consumer loans for which the Bancorp obtained recoveries under third-party credit enhancements.
For the six months ended June 30, 2020 ($ in millions)

Commercial
Residential
Mortgage

Consumer

Unallocated

Total
Balance, beginning of period$710  73  298  121  1,202  
Impact of adoption of ASU 2016-13(a)
160  196  408  (121) 643  
Losses charged-off(b)
(142) (4) (176) —  (322) 
Recoveries of losses previously charged-off(b)
  61  —  70  
Provision for loan and lease losses767  60  276  —  1,103  
Balance, end of period$1,502  327  867  —  2,696  
(a)Includes $31, $2 and $1 in Commercial, Residential Mortgage and Consumer, respectively, related to the initial recognition of an ALLL on PCD loans.
(b)The Bancorp recorded $22 in both losses charged-off and recoveries of losses previously charged-off related to customer defaults on point-of-sale consumer loans for which the Bancorp obtained recoveries under third-party credit enhancements.
For the six months ended June 30, 2019 ($ in millions)
CommercialResidential MortgageConsumerUnallocatedTotal
Balance, beginning of period$645  81  267  110  1,103  
Losses charged-off(a)
(53) (3) (172) —  (228) 
Recoveries of losses previously charged-off(a)
13   56  —  72  
Provision for (benefit from) loan and lease losses46  (5) 125   168  
Balance, end of period$651  76  276  112  1,115  
(a)The Bancorp recorded $22 in both losses charged-off and recoveries of losses previously charged-off related to customer defaults on point-of-sale consumer loans for which the Bancorp obtained recoveries under third-party credit enhancements.
Summary of the ALLL and Related Loans and Leases Classified by Portfolio Segment
The following tables provide a summary of the ALLL and related loans and leases classified by portfolio segment:
As of June 30, 2020 ($ in millions)
Commercial
Residential
Mortgage

Consumer

Total
ALLL:(a)
Individually evaluated$167  91  50  308  
Collectively evaluated1,335  236  817  2,388  
Total ALLL$1,502  327  867  2,696  
Portfolio loans and leases:(b)
Individually evaluated$939  809  294  2,042  
Collectively evaluated74,082  15,336  22,846  112,264  
Purchased credit deteriorated(c)
413  127  22  562  
Total portfolio loans and leases$75,434  16,272  23,162  114,868  
(a)Includes $3 related to leveraged leases at June 30, 2020.
(b)Excludes $185 of residential mortgage loans measured at fair value and includes $382 of leveraged leases, net of unearned income at June 30, 2020.
(c)Includes $82 million, as of June 30, 2020, of GNMA loans for which the Bancorp is deemed to have regained effective control over under ASC Topic 860, but did not exercise its option to repurchase. Refer to Note 16 for further information.
As of December 31, 2019 ($ in millions)

Commercial
Residential
Mortgage

Consumer

Unallocated

Total
ALLL:(a)
Individually evaluated for impairment$82  55  33  —  170  
Collectively evaluated for impairment628  18  265  —  911  
Unallocated—  —  —  121  121  
Total ALLL$710  73  298  121  1,202  
Portfolio loans and leases:(b)

Individually evaluated for impairment$413  814  302  —  1,529  
Collectively evaluated for impairment69,047  15,690  22,558  —  107,295  
Purchased credit impaired498  37  16  —  551  
Total portfolio loans and leases$69,958  16,541  22,876  —  109,375  
(a)Includes $1 related to leveraged leases at December 31, 2019.
(b)Excludes $183 of residential mortgage loans measured at fair value and includes $429 of leveraged leases, net of unearned income at December 31, 2019.
Loan and Leases Balances by Credit Quality Indicator
The following table summarizes the credit risk profile of the Bancorp’s commercial portfolio segment, by class and vintage:
Terms Loans and Leases
Amortized Cost Basis by Origination Year
Revolving
Loans
Amortized
Cost Basis
Revolving
Loans
Converted to
Term Loans
Amortized Cost Basis
As of June 30, 2020 ($ in millions)20202019201820172016PriorTotal
Commercial and industrial loans:
Pass$7,238  2,849  1,404  966  612  944  34,809  —  48,822  
Special mention62  155  213  72  42  21  3,300  —  3,865  
Substandard96  70  195  89  52  119  2,287  —  2,908  
Doubtful10  15  34    —  —  —  66  
Total commercial and industrial loans$7,406  3,089  1,846  1,133  707  1,084  40,396  —  55,661  
Commercial mortgage owner-occupied loans:

Pass$828  757  473  340  278  568  1,069  —  4,313  
Special mention27  23  24  27  13  23  38  —  175  
Substandard131  52  52  52   45  85  —  426  
Doubtful—  —  —  —  —  —  —  —  —  
Total commercial mortgage owner-occupied loans
$986  832  549  419  300  636  1,192  —  4,914  
Commercial mortgage nonowner-occupied loans:

Pass$757  1,006  584  299  294  444  2,106  —  5,490  
Special mention86   71  17  18  39  369  —  604  
Substandard66   12  11  —  41  88  —  225  
Doubtful—  —  —  —  —  —  —  —  —  
Total commercial mortgage nonowner-occupied loans
$909  1,017  667  327  312  524  2,563  —  6,319  
Commercial construction loans:

Pass$19  58  28  —  10  12  4,912  —  5,039  
Special mention40  —  —  —  —  —  337  —  377  
Substandard —  —  —  —  —  57  —  63  
Doubtful—  —  —  —  —  —  —  —  —  
Total commercial construction loans$65  58  28  —  10  12  5,306  —  5,479  
Commercial leases:

Pass$ 111  345  443  361  1,604  —  —  2,873  
Special mention—   32  19  16  25  —  —  96  
Substandard—   19  31   34  —  —  92  
Doubtful—  —  —  —  —  —  —  —  —  
Total commercial leases$ 118  396  493  382  1,663  —  —  3,061  
Total commercial loans and leases:
Pass$8,851  4,781  2,834  2,048  1,555  3,572  42,896  —  66,537  
Special mention215  186  340  135  89  108  4,044  —  5,117  
Substandard299  132  278  183  66  239  2,517  —  3,714  
Doubtful10  15  34    —  —  —  66  
Total commercial loans and leases$9,375  5,114  3,486  2,372  1,711  3,919  49,457  —  75,434  
The following table summarizes the credit risk profile of the Bancorp’s commercial portfolio segment, by class:
As of December 31, 2019 ($ in millions)
Pass
Special
Mention

Substandard

Doubtful

Total
Commercial and industrial loans$47,671  1,423  1,406  42  50,542  
Commercial mortgage owner-occupied loans4,421  162  293   4,880  
Commercial mortgage nonowner-occupied loans5,866  135  82  —  6,083  
Commercial construction loans4,963  52  75  —  5,090  
Commercial leases3,222  53  88  —  3,363  
Total commercial loans and leases$66,143  1,825  1,944  46  69,958  
The following table presents a summary of the Bancorp’s residential mortgage and consumer portfolio segments, by class and vintage, disaggregated by both age and performing versus nonperforming status:
Terms Loans
Amortized Cost Basis by Origination Year
Revolving
Loans
Amortized
Cost Basis
Revolving
Loans
Converted to
Term Loans
Amortized Cost Basis
As of June 30, 2020 ($ in millions) 20202019201820172016PriorTotal
Residential mortgage loans:
Performing:
Current(a)
$1,666  2,570  1,160  2,137  2,897  5,677  —  —  16,107  
30-89 days past due—      17  —  —  32  
90 days or more past due—      42  —  —  54  
Total performing1,666  2,575  1,165  2,147  2,904  5,736  —  —  16,193  
Nonperforming—  —  —    74  —  —  79  
Total residential mortgage loans(b)
$1,666  2,575  1,165  2,149  2,907  5,810  —  —  16,272  
Home equity:

Performing:

Current$ 30  37    150  5,317   5,555  
30-89 days past due—  —  —  —  —   30   33  
90 days or more past due—  —  —  —  —  —  —  —  —  
Total performing 30  37    152  5,347   5,588  
Nonperforming—  —  —  —  —  10  83  —  93  
Total home equity$ 30  37    162  5,430   5,681  
Indirect secured consumer loans:

Performing:









Current$3,328  4,673  2,160  1,173  565  392  —  —  12,291  
30-89 days past due 25  23  14    —  —  79  
90 days or more past due      —  —  12  
Total performing3,333  4,701  2,186  1,189  573  400  —  —  12,382  
Nonperforming—       —  —  13  
Total indirect secured consumer loans$3,333  4,704  2,188  1,192  575  403  —  —  12,395  
Credit card:

Performing:
Current$—  —  —  —  —  —  2,119  —  2,119  
30-89 days past due—  —  —  —  —  —  30  —  30  
90 days or more past due—  —  —  —  —  —  36  —  36  
Total performing—  —  —  —  —  —  2,185  —  2,185  
Nonperforming—  —  —  —  —  —  26  —  26  
Total credit card$—  —  —  —  —  —  2,211  —  2,211  
Other consumer loans

Performing:

Current$481  727  538  221  41  37  814   2,860  
30-89 days past due    —  —   —  12  
90 days or more past due—   —  —  —  —  —  —   
Total performing482  732  541  223  41  37  816   2,873  
Nonperforming—  —  —  —  —  —   —   
Total other consumer loans$482  732  541  223  41  37  818   2,875  
Total consumer loans(b)
$5,490  8,041  3,931  3,567  3,524  6,412  8,459  10  39,434  
(a)Information includes advances made pursuant to servicing agreements for GNMA mortgage pools whose repayments are insured by the FHA or guaranteed by the VA. As of June 30, 2020, $89 of these loans were 30-89 days past due and $223 were 90 days or more past due. The Bancorp recognized $1 and $2 of losses during the three and six months ended June 30, 2020, respectively, due to claim denials and curtailments associated with these insured or guaranteed loans.
(b)Excludes $185 of residential mortgage loans measured at fair value at June 30, 2020.
The following table presents a summary of the Bancorp’s residential mortgage and consumer portfolio segments, by class, disaggregated into performing versus nonperforming status as of:
December 31, 2019 ($ in millions) PerformingNonperforming
Residential mortgage loans(a)
$16,450  91  
Home equity5,989  94  
Indirect secured consumer loans11,531   
Credit card2,505  27  
Other consumer loans2,721   
Total residential mortgage and consumer loans(a)
$39,196  221  
(a) Excludes $183 of residential mortgage loans measured at fair value at December 31, 2019.
Summary by Age and Class of the Recorded Investment in Delinquencies Included in the Bancorp's Portfolio of Loans and Leases
Age Analysis of Past Due Commercial Loans and Leases
The following tables summarize the Bancorp’s amortized cost basis in portfolio commercial loans and leases, by age and class:
Current
Loans and
Leases(a)
Past DueTotal Loans
and Leases
90 Days Past
Due and Still
Accruing
As of June 30, 2020 ($ in millions)
30-89
Days(a)
90 Days
or More(a)
Total
Past Due
Commercial loans and leases:
Commercial and industrial loans$55,377  162  122  284  55,661  10  
Commercial mortgage owner-occupied loans4,866  21  27  48  4,914  13  
Commercial mortgage nonowner-occupied loans6,229  12  78  90  6,319  10  
Commercial construction loans5,469  10  —  10  5,479  —  
Commercial leases3,037   19  24  3,061  —  
Total portfolio commercial loans and leases$74,978  210  246  456  75,434  33  
(a)Includes accrual and nonaccrual loans and leases.
Current
Loans and
Leases(a)
Past DueTotal Loans
and Leases
90 Days Past
Due and Still
Accruing
As of December 31, 2019 ($ in millions)
30-89
Days(a)
90 Days
or More(a)
Total
Past Due
Commercial loans and leases:
Commercial and industrial loans$50,305  133  104  237  50,542  11  
Commercial mortgage owner-occupied loans4,853   23  27  4,880   
Commercial mortgage nonowner-occupied loans6,072    11  6,083   
Commercial construction loans5,089   —   5,090  —  
Commercial leases3,338  11  14  25  3,363  —  
Total portfolio commercial loans and leases$69,657  154  147  301  69,958  26  
(a)Includes accrual and nonaccrual loans and leases.
Age Analysis of Past Due Consumer Loans
The following tables summarize the Bancorp’s amortized cost basis in portfolio consumer loans, by age and class:
Current
Loans and
Leases(b)(c)
Past DueTotal Loans
and Leases
90 Days Past
Due and Still
Accruing
December 31, 2019 ($ in millions)
30-89
Days(c)
90 Days
or More(c)
Total
Past Due
Residential mortgage loans(a)
$16,372  27  142  169  16,541  50  
Consumer loans:
Home equity5,965  61  57  118  6,083   
Indirect secured consumer loans11,389  132  17  149  11,538  10  
Credit card2,434  50  48  98  2,532  42  
Other consumer loans2,702  18   21  2,723   
Total portfolio consumer loans(a)
$38,862  288  267  555  39,417  104  
(a)Excludes $183 of residential mortgage loans measured at fair value at December 31, 2019.
(b)Information includes advances made pursuant to servicing agreements for GNMA mortgage pools whose repayments are insured by the FHA or guaranteed by the VA. As of December 31, 2019, $94 of these loans were 30-89 days past due and $261 were 90 days or more past due. The Bancorp recognized an immaterial amount of losses during both the three and six months ended June 30, 2019 due to claim denials and curtailments associated with these insured or guaranteed loans.
(c)Includes accrual and nonaccrual loans and leases.
Summary of the Amortized Cost Basis of the Bancorp's Collateral Dependent Loans
The following table presents the amortized cost basis of the Bancorp’s collateral-dependent loans, by portfolio class:
As of June 30, 2020 ($ in millions)Amortized Cost Basis
Commercial loans and leases:
Commercial and industrial loans$796  
Commercial mortgage owner-occupied loans46  
Commercial mortgage nonowner-occupied loans83  
Commercial construction loans20  
Commercial leases24  
Total commercial loans and leases969  
Residential mortgage loans107  
Consumer loans:
Home equity72  
Indirect secured consumer loans 
Other consumer loans—  
Total consumer loans80  
Total loans and leases$1,156  
Summary of the Bancorp's Nonperforming Loans and Leases by Class
The following table presents the amortized cost basis of the Bancorp’s nonaccrual loans and leases, by class, and OREO and other repossessed property:
As of June 30, 2020 ($ in millions)For the three months ended June 30, 2020
For the six months ended June 30, 2020
With an ALLLNo Related
ALLL
TotalInterest Income RecognizedInterest Income Recognized
Commercial loans and leases:
Commercial and industrial loans$261  91  352    
Commercial mortgage owner-occupied loans
25  14  39  —  —  
Commercial mortgage nonowner-occupied loans
68   72  —  —  
Commercial construction loans —   —  —  
Commercial leases21   23  —   
Total nonaccrual portfolio commercial loans and leases
376  111  487    
Residential mortgage loans14  65  79   15  
Consumer loans:
Home equity64  29  93    
Indirect secured consumer loans  13  —  —  
Credit card26  —  26    
Other consumer loans —   —  —  
Total nonaccrual portfolio consumer loans97  37  134    
Total nonaccrual portfolio loans and leases(a)(b)
$487  213  700  13  27  
OREO and other repossessed property—  47  47  —  —  
Total nonperforming portfolio assets(a)(b)
$487  260  747  13  27  
(a)Excludes $1 of nonaccrual loans held for sale and $1 of nonaccrual restructured loans held for sale.
(b)Includes $23 of nonaccrual government insured commercial loans whose repayments are insured by the SBA, of which $14 are restructured nonaccrual government insured commercial loans.

The following table presents the Bancorp’s nonaccrual loans and leases, by class, and OREO and other repossessed property as of:
($ in millions)December 31,
2019
Commercial loans and leases:
Commercial and industrial loans$338  
Commercial mortgage owner-occupied loans29  
Commercial mortgage nonowner-occupied loans 
Commercial construction loans 
Commercial leases28  
Total nonaccrual portfolio commercial loans and leases397  
Residential mortgage loans91  
Consumer loans:
Home equity94  
Indirect secured consumer loans 
Credit card27  
Other consumer loans 
Total nonaccrual portfolio consumer loans130  
Total nonaccrual portfolio loans and leases(a)(b)
$618  
OREO and other repossessed property62  
Total nonperforming portfolio assets(a)(b)
$680  
(a)Excludes $7 of nonaccrual loans and leases held for sale.
(b)Includes $16 of nonaccrual government insured commercial loans whose repayments are insured by the SBA, of which $11 are restructured nonaccrual government insured commercial loans.
Summary of Loans Modified in a TDR
The following tables provide a summary of loans and leases, by class, modified in a TDR by the Bancorp during the three months ended:
June 30, 2020 ($ in millions)(a)
Number of Loans
Modified in a TDR
During the Period(b)
Amortized Cost Basis
of Loans Modified
in a TDR
During the Period
Increase
to ALLL Upon
Modification
Charge-offs
Recognized Upon
Modification
Commercial loans:
Commercial and industrial loans33$107  14  —  
Commercial mortgage owner-occupied loans1712  —  —  
Commercial mortgage nonowner-occupied loans914  —  —  
Commercial construction221   —  
Residential mortgage loans10913   —  
Consumer loans:
Home equity21 —  —  
Indirect secured consumer loans20—  —  —  
Credit card973  —  
Total portfolio loans1,184$174  18  —  
(a)Excludes all loans and leases held for sale.
(b)Represents number of loans post-modification and excludes loans previously modified in a TDR.
June 30, 2019 ($ in millions)(a)
Number of Loans
Modified in a TDR
During the Period(b)
Recorded Investment
in Loans Modified
in a TDR
During the Period
(Decrease)
Increase
to ALLL Upon
Modification
Charge-offs
Recognized Upon
Modification
Commercial loans:
Commercial and industrial loans25$62  (9)  
Commercial mortgage owner-occupied loans6 —  —  
Residential mortgage loans13917  —  —  
Consumer loans:
Home equity16 —  —  
Indirect secured consumer loans9—  —  —  
Credit card1,374   
Total portfolio loans1,569$93  (7)  
(a)Excludes all loans and leases held for sale and loans acquired with deteriorated credit quality which were accounted for within a pool.
(b)Represents number of loans post-modification and excludes loans previously modified in a TDR.

The following tables provide a summary of loans and leases, by class, modified in a TDR by the Bancorp during the six months ended:
June 30, 2020 ($ in millions)(a)
Number of Loans
Modified in a TDR
During the Period(b)
Amortized Cost Basis
of Loans Modified
in a TDR
During the Period
Increase
(Decrease)
to ALLL Upon
Modification
Charge-offs
Recognized Upon
Modification
Commercial loans:
Commercial and industrial loans63$176  24  —  
Commercial mortgage owner-occupied loans2819  —  —  
Commercial mortgage nonowner-occupied loans1222  —  —  
Commercial construction321   —  
Residential mortgage loans29337   —  
Consumer loans:
Home equity42 (1) —  
Indirect secured consumer loans42—  —  —  
Credit card2,85715   —  
Total portfolio loans3,340$294  31  —  
(a)Excludes all loans and leases held for sale.
(b)Represents number of loans post-modification and excludes loans previously modified in a TDR.
June 30, 2019 ($ in millions)(a)
Number of Loans
Modified in a TDR
During the Period(b)
Recorded Investment
in Loans Modified
in a TDR
During the Period
(Decrease)
Increase
to ALLL Upon
Modification
Charge-offs
Recognized Upon
Modification
Commercial loans:
Commercial and industrial loans38  $96  (14)  
Commercial mortgage owner-occupied loans  —  —  
Residential mortgage loans275  35  —  —  
Consumer loans:
Home equity37   —  —  
Indirect secured consumer loans38  —  —  —  
Credit card2,783  16    
Total portfolio loans3,180  $158  (10)  
(a)Excludes all loans and leases held for sale and loans acquired with deteriorated credit quality which were accounted for within a pool.
(b)Represents number of loans post-modification and excludes loans previously modified in a TDR.
Summary of Subsequent Defaults
The following tables provide a summary of TDRs that subsequently defaulted during the three months ended June 30, 2020 and 2019 and were within 12 months of the restructuring date:
June 30, 2020 ($ in millions)(a)
Number of
Contracts
Amortized
Cost
Commercial loans:
Commercial and industrial loans $ 
Commercial mortgage owner-occupied loans  
Commercial mortgage nonowner-occupied loans  
Residential mortgage loans25   
Consumer loans:
Home equity —  
Indirect secured consumer loans —  
Credit card16  —  
Total portfolio loans58  $13  
(a)Excludes all loans and leases held for sale and loans acquired with deteriorated credit quality which were accounted for within a pool.
June 30, 2019 ($ in millions)(a)
Number of
Contracts
Recorded
Investment
Commercial loans:
Commercial and industrial loans $ 
Commercial mortgage owner-occupied loans  
Residential mortgage loans53   
Consumer loans:
Home equity —  
Credit card253   
Total portfolio loans314  $11  
(a)Excludes all loans and leases held for sale and loans acquired with deteriorated credit quality which were accounted for within a pool.

The following tables provide a summary of TDRs that subsequently defaulted during the six months ended June 30, 2020 and 2019 and were within 12 months of the restructuring date:
June 30, 2020 ($ in millions)(a)
Number of
Contracts
Amortized
Cost
Commercial loans:
Commercial and industrial loans $ 
Commercial mortgage owner-occupied loans  
Commercial mortgage nonowner-occupied loans  
Residential mortgage loans72  10  
Consumer loans:
Home equity —  
Indirect secured consumer loans —  
Credit card217   
Total portfolio loans313  $26  
(a)Excludes all loans and leases held for sale and loans acquired with deteriorated credit quality which were accounted for within a pool.
June 30, 2019 ($ in millions)(a)
Number of
Contracts
Recorded
Investment
Commercial loans:
Commercial and industrial loans $17  
Commercial mortgage owner-occupied loans  
Residential mortgage loans129  20  
Consumer loans:
Home equity —  
Credit card536   
Total portfolio loans679  $41  
(a)Excludes all loans and leases held for sale and loans acquired with deteriorated credit quality which were accounted for within a pool.
Summary of Portfolio Loans, by Class, that Received Payment Deferrals or Forbearances
The following table provides a summary of portfolio loans and leases as of June 30, 2020, by class, that have received payment deferrals or forbearances as part of the Bancorp’s COVID-19 pandemic hardship relief programs:
Number of Loans
Enrolled in Programs(a)
Principal Balance
of Loans
Enrolled in Programs(b)
Balances of Accounts Enrolled in Programs that Were Past
Due Prior to Pandemic
June 30, 2020 ($ in millions)30-89 Days90 Days or More
Commercial loans:
Commercial and industrial loans3,240  $1,442   —  
Commercial mortgage owner-occupied loans605  612  —  —  
Commercial mortgage nonowner-occupied loans187  1,021  —  —  
Commercial construction loans31  365   —  
Commercial leases93  111  —  —  
Residential mortgage loans7,290  1,472  55  112  
Consumer loans:
Home equity3,409  231  10  10  
Indirect secured consumer loans58,716  1,179  40   
Credit card35,616  164    
Other consumer loans10,174  113   —  
Total portfolio loans and leases119,361  $6,710  117  125  
(a)Excludes portfolio loans and leases which have been fully repaid or as of June 30, 2020 and loans and leases which were withdrawn from the programs at the borrower's request.
(b)Includes $28 of commercial loans and $12 of home equity loans that were classified as a TDR due to having financial difficulty prior to the COVID-19 pandemic.