The following table summarizes the changes in credit loss reserves by product/class and the related receivable balance by product during the three and nine months ended September 30, 2014 and 2013:



	Real Estate Secured						Personal Non- Credit Card			Total
	First Lien			Second Lien			Personal Non- Credit Card			Total
	(in millions)
Three Months Ended September 30, 2014:
Credit loss reserve balances at beginning of period	$	2,296		$	396		$	—		$	2,692
Provision for credit losses	(45		)	3			(1		)	(43		)
Net charge-offs:
Charge-offs⁽²⁾	(168		)	(43		)	—			(211		)
Recoveries	20			4			1			25
Total net charge-offs	(148		)	(39		)	1			(186		)
Credit loss reserve balance at end of period	$	2,103		$	360		$	—		$	2,463
Nine Months Ended September 30, 2014:
Credit loss reserve balance at beginning of period	$	2,777		$	496		$	—		$	3,273
Provision for credit losses	(184		)	(36		)	(18		)	(238		)
Net charge-offs:
Charge-offs⁽²⁾	(559		)	(157		)	—			(716		)
Recoveries	69			57			18			144
Total net charge-offs	(490		)	(100		)	18			(572		)
Credit loss reserve balance at end of period	$	2,103		$	360		$	—		$	2,463
Reserve components:
Collectively evaluated for impairment	$	201		$	90		$	—		$	291
Individually evaluated for impairment⁽¹⁾	1,865			270			—			2,135
Receivables carried at the lower of amortized cost or fair value of the collateral less cost to sell	35			—			—			35
Receivables acquired with deteriorated credit quality	2			—			—			2
Total credit loss reserves	$	2,103		$	360		$	—		$	2,463
Receivables:
Collectively evaluated for impairment	$	10,839		$	1,718		$	—		$	12,557
Individually evaluated for impairment⁽¹⁾	9,326			920			—			10,246
Receivables carried at the lower of amortized cost or fair value of the collateral less cost to sell	662			28			—			690
Receivables acquired with deteriorated credit quality	8			2			—			10
Total receivables	$	20,835		$	2,668		$	—		$	23,503
Three Months Ended September 30, 2013:
Credit loss reserve balances at beginning of period	$	3,463		$	635		$	—		$	4,098
Provision for credit losses	(145		)	(8		)	(7		)	(160		)
Net charge-offs:
Charge-offs⁽²⁾	(212		)	(72		)	—			(284		)
Recoveries	27			9			7			43
Total net charge-offs	(185		)	(63		)	7			(241		)
Credit loss reserve balance at end of period	$	3,133		$	564		$	—		$	3,697



	Real Estate Secured						Personal Non- Credit Card			Total
	First Lien			Second Lien			Personal Non- Credit Card			Total
	(in millions)
Nine Months Ended September 30, 2013:
Credit loss reserve balance at beginning of period	$	3,867		$	740		$	—		$	4,607
Provision for credit losses	121			54			(44		)	131
Net charge-offs:
Charge-offs⁽²⁾	(950		)	(260		)	—			(1,210		)
Recoveries	87			30			44			161
Total net charge-offs	(863		)	(230		)	44			(1,049		)
Other	8			—			—			8
Credit loss reserve balance at end of period	$	3,133		$	564		$	—		$	3,697
Reserve components:
Collectively evaluated for impairment	$	591		$	151		$	—		$	742
Individually evaluated for impairment⁽¹⁾	2,490			412			—			2,902
Receivables carried at the lower of amortized cost or fair value of the collateral less cost to sell	51			1			—			52
Receivables acquired with deteriorated credit quality	1			—			—			1
Total credit loss reserves	$	3,133		$	564		$	—		$	3,697
Receivables:
Collectively evaluated for impairment	$	13,475		$	2,042		$	—		$	15,517
Individually evaluated for impairment⁽¹⁾	10,362			1,069			—			11,431
Receivables carried at the lower of amortized cost or fair value of the collateral less cost to sell	835			48			—			883
Receivables acquired with deteriorated credit quality	10			3			—			13
Total receivables	$	24,682		$	3,162		$	—		$	27,844

⁽¹⁾

These amounts represent TDR Loans for which we evaluate reserves using a discounted cash flow methodology. Each loan is individually identified as a TDR Loan and then grouped together with other TDR Loans with similar characteristics. The discounted cash flow impairment analysis is then applied to these groups of TDR Loans. The receivable balance above excludes TDR Loans that are carried at the lower of amortized cost or fair value of the collateral less cost to sell which totaled $509 million and $637 million at September 30, 2014 and 2013, respectively. The reserve component above excludes credit loss reserves for TDR Loans that are carried at the lower of amortized cost or fair value of the collateral less cost to sell which totaled $26 million and $36 million at September 30, 2014 and 2013, respectively. These credit loss reserves are reflected within receivables carried at the lower of amortized cost or fair value of the collateral less cost to sell in the table above.

⁽²⁾

For collateral dependent receivables that are transferred to held for sale, existing credit loss reserves at the time of transfer are recognized as a charge-off. We transferred to held for sale certain real estate secured receivables during the three and nine months ended September 30, 2014 and 2013 that were carried at the lower of amortized cost or fair value of the collateral less cost to sell. Accordingly, we recognized the existing credit loss reserves on these receivables as additional charge-off totaling $12 million and $50 million during the three and nine months ended September 30, 2014, respectively, compared with $21 million and $140 million during the three and nine months ended September 30, 2013, respectively.