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Equipment, Office Facilities, and Property (Details) (USD $)
In Millions, unless otherwise specified
Dec. 31, 2014
Dec. 31, 2013
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property $ 2,929us-gaap_PropertyPlantAndEquipmentGross $ 2,580us-gaap_PropertyPlantAndEquipmentGross
Accumulated depreciation and amortization (1,890)us-gaap_AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment (1,790)us-gaap_AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment
Total equipment, office facilities, and property - net 1,039us-gaap_PropertyPlantAndEquipmentNet 790us-gaap_PropertyPlantAndEquipmentNet
Software [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 1,281us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_SoftwareAndSoftwareDevelopmentCostsMember
1,177us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_SoftwareAndSoftwareDevelopmentCostsMember
Buildings [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 673us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_BuildingMember
460us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_BuildingMember
Leasehold improvements [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 310us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_LeaseholdImprovementsMember
300us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_LeaseholdImprovementsMember
Information technology equipment [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 257us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_TechnologyEquipmentMember
245us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_TechnologyEquipmentMember
Furniture and equipment [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 154us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_FurnitureAndFixturesMember
131us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_FurnitureAndFixturesMember
Telecommunications equipment [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 83us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_OtherMachineryAndEquipmentMember
102us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_OtherMachineryAndEquipmentMember
Construction in progress [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property 64us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_ConstructionInProgressMember
95us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_ConstructionInProgressMember
Land [Member]    
Property Plant And Equipment [Line Items]    
Total equipment, office facilities, and property $ 107us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_LandMember
$ 70us-gaap_PropertyPlantAndEquipmentGross
/ us-gaap_PropertyPlantAndEquipmentByTypeAxis
= us-gaap_LandMember