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Share-Based Compensation Plans - Restricted share unit activity (Details) - USD ($)
$ / shares in Units, shares in Thousands, $ in Millions
6 Months Ended 12 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Weighted Average Fair value      
Unamortized deferred compensation expense $ 436    
Restricted share units (“RSUs”)      
Non-vested share awards (in shares)      
Non-vested at beginning of period (in shares) 3,634 4,208 4,208
Granted (in shares) 1,103 1,178  
Vested (in shares) (1,257) (1,451)  
Forfeited (in shares) (116) (97)  
Non-vested at end of period (in shares) 3,364 3,838 3,634
Weighted Average Fair value      
Non-vested at beginning of period (in dollars per share) $ 143 $ 120 $ 120
Granted (in dollars per share) 185 173  
Vested (in dollars per share) 133 113  
Forfeited (in dollars per share) 151 124  
Non-vested at end of period (in dollars per share) $ 160 $ 139 $ 143
Remaining weighted-average amortization period (in years) 2 years 2 months 12 days    
Minimum | Restricted share units (“RSUs”)      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 3 years    
Maximum | Restricted share units (“RSUs”)      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 5 years