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Share-Based Compensation Plans - Restricted share unit activity (Details) - Restricted share units (“RSUs”) - USD ($)
$ / shares in Units, shares in Thousands, $ in Millions
3 Months Ended 12 Months Ended
Mar. 31, 2018
Mar. 31, 2017
Dec. 31, 2017
Non-vested share awards (in shares)      
Non-vested at beginning of period (in shares) 4,849 6,195 6,195
Granted (in shares) 505 614  
Vested (in shares) (806) (960)  
Forfeited (in shares) (63) (50)  
Non-vested at end of period (in shares) 4,485 5,799 4,849
Weighted Average Fair value      
Non-vested at beginning of period (in dollars per share) $ 104 $ 89 $ 89
Granted (in dollars per share) 144 119  
Vested (in dollars per share) 101 90  
Forfeited (in dollars per share) 105 91  
Non-vested at end of period (in dollars per share) $ 109 $ 92 $ 104
Unamortized deferred compensation expense $ 352    
Remaining weighted-average amortization period (in years) 2 years 6 days    
Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 3 years    
Maximum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Award vesting period 5 years