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Business segment information (Tables)
 9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
Business segment information
The following is our segment information for the quarters and nine months ended September 30, 2020 and 2019. The segment information for 2019 has been revised to reflect our current segment structure.
Quarter Ended September 30,Nine Months Ended September 30,
(in thousands)2020201920202019
Payments:
Revenue$74,675 $64,634 $223,886 $193,888 
Adjusted EBITDA16,746 17,199 50,352 52,037 
Cloud Solutions:
Revenue63,758 79,976 193,600 237,178 
Adjusted EBITDA16,425 20,216 45,494 56,362 
Promotional Solutions:
Revenue124,929 156,835 385,667 468,209 
Adjusted EBITDA21,478 22,909 46,529 68,787 
Checks:
Revenue176,099 192,148 533,135 587,370 
Adjusted EBITDA84,954 98,782 258,392 300,887 
Total segment:
Revenue$439,461 $493,593 $1,336,288 $1,486,645 
Adjusted EBITDA139,603 159,106 400,767 478,073 
Reconciliation of adjusted EBITDA to pretax income (loss)
The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes:
Quarter Ended September 30,Nine Months Ended September 30,
(in thousands)2020201920202019
Total segment adjusted EBITDA$139,603 $159,106 $400,767 $478,073 
Corporate operations(37,090)(39,770)(131,101)(127,543)
Depreciation and amortization(27,972)(30,494)(83,065)(95,430)
Interest expense(5,083)(8,710)(18,254)(27,251)
Pre-tax income attributable to non-controlling interest
21 — 46 — 
Asset impairment charges(2,760)(390,980)(97,973)(390,980)
Restructuring, integration and other costs
(18,941)(29,723)(59,064)(53,699)
CEO transition costs(1)
— (1,145)(10)(8,539)
Share-based compensation expense(6,240)(5,356)(15,335)(14,016)
Acquisition transaction costs— (13)(9)(193)
Certain legal-related expenses— — 2,165 (6,417)
Loss on sales of customer lists
— (125)(18)(224)
Income (loss) before income taxes$41,538 $(347,210)$(1,851)$(246,219)
Revenue disaggregated by product and service offerings
The following tables present revenue disaggregated by our product and service offerings. In conjunction with the realignment of our reportable segments on January 1, 2020, we refined the disaggregation of our revenue by product and service offering. As such, certain amounts reported in the prior year have been revised from previously reported amounts.
Quarter Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $176,099 $176,099 
Forms and other products
— — 77,492 — 77,492 
Treasury management solutions
55,418 — — — 55,418 
Marketing and promotional solutions
— — 47,437 — 47,437 
Web and hosted solutions
— 33,250 — — 33,250 
Data-driven marketing solutions
— 30,508 — — 30,508 
Other payments solutions
19,257 — — — 19,257 
Total revenue$74,675 $63,758 $124,929 $176,099 $439,461 
Quarter Ended September 30, 2019
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $192,148 $192,148 
Forms and other products
— — 86,184 — 86,184 
Treasury management solutions
45,836 — — — 45,836 
Marketing and promotional solutions
— — 70,651 — 70,651 
Web and hosted solutions
— 38,892 — — 38,892 
Data-driven marketing solutions
— 41,084 — — 41,084 
Other payments solutions
18,798 — — — 18,798 
Total revenue$64,634 $79,976 $156,835 $192,148 $493,593 
Nine Months Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $533,135 $533,135 
Forms and other products
— — 234,735 — 234,735 
Treasury management solutions
167,078 — — — 167,078 
Marketing and promotional solutions
— — 150,932 — 150,932 
Web and hosted solutions
— 104,673 — — 104,673 
Data-driven marketing solutions
— 88,927 — — 88,927 
Other payments solutions
56,808 — — — 56,808 
Total revenue$223,886 $193,600 $385,667 $533,135 $1,336,288 
Nine Months Ended September 30, 2019
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
Checks$— $— $— $587,370 $587,370 
Forms and other products
— — 257,553 — 257,553 
Treasury management solutions
136,782 — — — 136,782 
Marketing and promotional solutions
— — 210,656 — 210,656 
Web and hosted solutions
— 120,514 — — 120,514 
Data-driven marketing solutions
— 116,664 — — 116,664 
Other payments solutions
57,106 — — — 57,106 
Total revenue$193,888 $237,178 $468,209 $587,370 $1,486,645 
Revenue disaggregated by geography
The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:

Quarter Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$66,377 $55,755 $118,454 $170,865 $411,451 
Foreign, primarily Canada and Australia
8,298 8,003 6,475 5,234 28,010 
Total revenue$74,675 $63,758 $124,929 $176,099 $439,461 
Quarter Ended September 30, 2019
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$56,088 $71,300 $150,336 $186,659 $464,383 
Foreign, primarily Canada and Australia
8,546 8,676 6,499 5,489 29,210 
Total revenue$64,634 $79,976 $156,835 $192,148 $493,593 
Nine Months Ended September 30, 2020
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$198,965 $169,917 $369,023 $516,961 $1,254,866 
Foreign, primarily Canada and Australia
24,921 23,683 16,644 16,174 81,422 
Total revenue$223,886 $193,600 $385,667 $533,135 $1,336,288 
Nine Months Ended September 30, 2019
(in thousands)PaymentsCloud SolutionsPromotional SolutionsChecksConsolidated
United States$169,130 $210,929 $448,049 $570,565 $1,398,673 
Foreign, primarily Canada and Australia
24,758 26,249 20,160 16,805 87,972 
Total revenue$193,888 $237,178 $468,209 $587,370 $1,486,645