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Significant accounting policies (advertising costs) (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Advertising costs [Line Items]      
Advertising expense $ 74,549 $ 78,722 $ 85,141
Maximum [Member]      
Advertising costs [Line Items]      
Deferred advertising costs amortization period 18 months    
Reportable business segments [Member] | Small Business Services [Member]      
Advertising costs [Line Items]      
Deferred advertising costs amortization period 6 months    
Reportable business segments [Member] | Direct Checks [Member]      
Advertising costs [Line Items]      
Percentage of deferred advertising costs expensed within six months 88.00%