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Fair value measurements (annual impairment analyses) (Details)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2018
USD ($)
reporting_units
Sep. 30, 2017
USD ($)
Sep. 30, 2018
USD ($)
Jul. 31, 2018
USD ($)
Dec. 31, 2017
USD ($)
Jul. 31, 2017
USD ($)
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Goodwill $ 1,125,954   $ 1,125,954   $ 1,130,934  
Goodwill impairment charge     $ 78,188      
Trade names [Member] | Significant unobservable inputs (Level 3) [Member] | Measurement input, royalty rate [Member] | Non-recurring fair value measurement [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Intangibles fair value inputs       0.00%    
Reporting units for which qualitative analysis completed [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Number of reporting units | reporting_units 5          
Reporting units for which qualitative analysis completed [Member] | Minimum [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Excess of fair value over carrying value           $ 64,000
Excess of fair value over carrying value, percentage           50.00%
Reporting units for which qualitative analysis completed [Member] | Maximum [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Excess of fair value over carrying value           $ 1,405,000
Excess of fair value over carrying value, percentage           314.00%
Reporting units for which quantitative analysis completed [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Number of reporting units | reporting_units 2          
Small Business Services Web Services [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Excess of fair value over carrying value       $ 63,000    
Excess of fair value over carrying value, percentage       22.00%    
Goodwill       $ 225,383    
Small Business Services Indirect [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Goodwill impairment charge $ 78,188          
Small Business Services Indirect [Member] | Trade names [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Asset impairment charges $ 19,100          
Small Business Services Safeguard [Member]            
Schedule of goodwill and indefinite-lived intangibles [Line Items]            
Goodwill impairment charge   $ 28,379