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Restructuring charges (Tables)
 3 Months Ended
Mar. 31, 2016
Restructuring and Related Activities [Abstract]  
Components of net restructuring charges
Net restructuring charges for each period consisted of the following components:
 
 
Quarter Ended
March 31,
(in thousands, except number of employees)
 
2016
 
2015
Severance accruals
 
$
891

 
$
743

Severance reversals
 
(372
)
 
(524
)
Operating lease obligations
 
59

 
—

Net restructuring accruals
 
578

 
219

Other costs
 
290

 
45

Net restructuring charges
 
$
868

 
$
264

Number of employees included in severance accruals
 
25

 
40


The net restructuring charges are reflected in the consolidated statements of comprehensive income as follows:
 
 
Quarter Ended
March 31,
(in thousands)
 
2016
 
2015
Total cost of revenue
 
$
(11
)
 
$
(3
)
Operating expenses
 
879

 
267

Net restructuring charges
 
$
868

 
$
264
Restructuring accruals, initiatives summarized by year

Accruals for our restructuring initiatives, summarized by year, were as follows:
(in thousands)
 
2014
 initiatives
 
2015
 initiatives
 
2016
initiatives
 
Total
Balance, December 31, 2015
 
$
176

 
$
3,688

 
$
—

 
$
3,864

Restructuring charges
 
—

 
5

 
945

 
950

Restructuring reversals
 
(111
)
 
(261
)
 
—

 
(372
)
Payments
 
(58
)
 
(1,494
)
 
(126
)
 
(1,678
)
Balance, March 31, 2016
 
$
7

 
$
1,938

 
$
819

 
$
2,764

Cumulative amounts:
 
 

 
 
 
 
 
 

Restructuring charges
 
$
8,242

 
$
6,132

 
$
945

 
$
15,319

Restructuring reversals
 
(1,444
)
 
(719
)
 
—

 
(2,163
)
Payments
 
(6,791
)
 
(3,475
)
 
(126
)
 
(10,392
)
Balance, March 31, 2016
 
$
7


$
1,938

 
$
819

 
$
2,764
Restructuring accruals, by segment
The components of our restructuring accruals, by segment, were as follows:
 
 
Employee severance benefits
 
Operating lease obligations
 
 
(in thousands)
 
Small Business Services
 
Financial Services
 
Direct Checks
 
 
Corporate
 
Small Business Services
 
Financial Services
 
Total
Balance, December 31, 2015
 
$
1,023

 
$
884

 
$
—

 
$
1,859

 
$
56

 
$
42

 
$
3,864

Restructuring charges
 
481

 
56

 
—

 
354

 
59

 
—

 
950

Restructuring reversals
 
(80
)
 
(37
)
 
—

 
(255
)
 
—

 
—

 
(372
)
Payments
 
(641
)
 
(305
)
 
—

 
(682
)
 
(34
)
 
(16
)
 
(1,678
)
Balance, March 31, 2016
 
$
783

 
$
598


$
—


$
1,276


$
81

 
$
26


$
2,764

Cumulative amounts(1):
 
 

 
 

 
 

 
 

 
 

 
 
 
 

Restructuring charges
 
$
6,206

 
$
4,315

 
$
36

 
$
4,365

 
$
344

 
$
53

 
$
15,319

Restructuring reversals
 
(1,280
)
 
(348
)
 
(2
)
 
(533
)
 
—

 
—

 
(2,163
)
Inter-segment transfer
 
41

 
(14
)
 
—

 
(27
)
 
—

 
—

 
—

Payments
 
(4,184
)
 
(3,355
)
 
(34
)
 
(2,529
)
 
(263
)
 
(27
)
 
(10,392
)
Balance, March 31, 2016
 
$
783

 
$
598


$
—


$
1,276


$
81

 
$
26


$
2,764


(1) Includes accruals related to our cost reduction initiatives for 2014 through 2016.