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Supplemental balance sheet information (intangibles) (Details) (USD $)
In Thousands, unless otherwise specified
3 Months Ended 9 Months Ended
Sep. 30, 2012
Sep. 30, 2011
Sep. 30, 2012
Sep. 30, 2011
Dec. 31, 2011
Balance Sheet Related Disclosures [Abstract]          
Amortization of intangibles $ 11,306 $ 12,198 $ 34,610 $ 40,297  
Intangibles [Line Items]          
Gross carrying amount 618,267   618,267   590,674
Accumulated amortization (463,042)   (463,042)   (433,335)
Net carrying amount 155,225   155,225   157,339
Estimated future amortization expense [Abstract]          
Remainder of 2012 11,082   11,082    
2013 35,674   35,674    
2014 23,588   23,588    
2015 11,422   11,422    
2016 7,732   7,732    
Indefinite-lived intangibles [Member] | Trade names [Member]
         
Intangibles [Line Items]          
Gross carrying amount 19,100   19,100   19,100
Net carrying amount 19,100   19,100   19,100
Amortizable intangibles [Member]
         
Intangibles [Line Items]          
Gross carrying amount 599,167   599,167   571,574
Accumulated amortization (463,042)   (463,042)   (433,335)
Net carrying amount 136,125   136,125   138,239
Amortizable intangibles [Member] | Internal-use software [Member]
         
Intangibles [Line Items]          
Gross carrying amount 432,398   432,398   410,905
Accumulated amortization (368,758)   (368,758)   (345,145)
Net carrying amount 63,640   63,640   65,760
Amortizable intangibles [Member] | Trade names [Member]
         
Intangibles [Line Items]          
Gross carrying amount 68,561   68,561   67,661
Accumulated amortization (29,084)   (29,084)   (25,958)
Net carrying amount 39,477   39,477   41,703
Amortizable intangibles [Member] | Customer lists/relationships [Member]
         
Intangibles [Line Items]          
Gross carrying amount 58,792   58,792   52,542
Accumulated amortization (28,237)   (28,237)   (26,059)
Net carrying amount 30,555   30,555   26,483
Amortizable intangibles [Member] | Distributor contracts [Member]
         
Intangibles [Line Items]          
Gross carrying amount 30,900   30,900   30,900
Accumulated amortization (29,549)   (29,549)   (28,198)
Net carrying amount 1,351   1,351   2,702
Amortizable intangibles [Member] | Other [Member]
         
Intangibles [Line Items]          
Gross carrying amount 8,516   8,516   9,566
Accumulated amortization (7,414)   (7,414)   (7,975)
Net carrying amount $ 1,102   $ 1,102   $ 1,591