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Risks and Uncertainties (Tables)
12 Months Ended
Dec. 31, 2020
Risks and Uncertainties [Abstract]  
Unusual Risks and Uncertainties
As the economic impact of the COVID-19 pandemic started to materialize in Ohio in the second half of March 2020 and continued for the duration of 2020, the COVID-19 pandemic primarily impacted our retail sales demand as shown by the changes in weather-normalized volumes of kWh sold compared to the weather-normalized volumes for the same periods in 2019:

For the three month periods ended
For the year ended
Customer classMarch 31, 2020June 30, 2020September 30, 2020December 31, 2020December 31, 2020
Commercial(3.2)%(11.0)%(2.3)%(5.0)%(5.3)%
Industrial(1.5)%(19.9)%0.9%1.1%(5.0)%
Residential0.3%8.5%11.0%(0.9)%4.2%