EX-99.1 2 dex991.htm INVESTOR PRESENTATION ON SEPTEMBER 18-19, 2008 Investor Presentation on September 18-19, 2008
Investor Presentation
September 18-19, 2008
Exhibit 99.1


The
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2
Forward-looking Statements
This presentation includes forward-looking statements, including
statements about the financial condition, results of operations and
earnings outlook of Crawford & Company. Statements, both qualitative
and quantitative, that are not historical facts may be “forward-looking”
statements as defined in the Private Securities Litigation Reform Act of
1995.  Forward-looking statements involve a number of risks and
uncertainties that could cause actual results to differ materially from
historical experience or Crawford & Company’s present expectations. 
Accordingly, no one should place undue reliance on forward-looking
statements, which speak only as of the date on which they are made. 
Crawford & Company does not undertake to update forward-looking
statements to reflect the impact of circumstances or events that
may
arise or not arise after the date the forward-looking statements are
made.  For further information regarding Crawford & Company, please
read the Crawford & Company reports filed with the United States
Securities and Exchange Commission and available at www.sec.gov
or
in the Investor Relations section of Crawford & Company’s website at
www.crawfordandcompany.com.


3
Crawford & Company
World’s largest fully-integrated independent provider of global
claims management solutions.
Four reporting segments:
International Operations
Serves the global insurance industry and multi-national corporations
U.S. Property & Casualty
Serves the U.S. insurance company market
Broadspire
Serves large national accounts, carriers and self-insured entities
Legal Settlement Administration
Provides administration for class action settlements, bankruptcy
matters, and product performance.
Opportunities
Improved quality has restored client confidence, improved retention
Short term emphasis on cost control
Increase market share: both new clients and cross-selling existing
services
Investment in enhanced technology
Crawford will benefit from global consolidation of TPA vendors


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Locations
700 locations in 63 countries


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Diversified Business Mix
Revenues before Reimbursements of $519 Million
Six Months Ended June 30, 2008
Property and Casualty
Services
Global Technical Services
Global Marine and
Transportation
Global Markets
42.5%
30.7%
7.4%
International
U.S. Property & Casualty
Property and Casualty Services
Catastrophe Management Services
Auto Appraisal Services
Centralized Claim Administration
Strategic Warranty Services
19.4%
Legal Settlement Administration
Class Actions
Securities
Product Liability
Bankruptcy Administration
Broadspire
Workers’
Compensation  and
Liability Claims Administration
Medical and Case Management
Long-Term Care Services
Integrated Disability Management
Risk Management Information
Systems (RSG)
Claim Triage Solution (e-Triage)


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Insurance
Carrier
Internal
Claims
Dept.
Outsourced
International (excluding U.S.) Property & Casualty
Insurance Market Opportunities
Crawford
CL
GAB
Regional/Local Providers
Only 4.4% of dollars spent by rest of world (ROW)
carriers on claims are outsourced to third party
independent adjusters
Very few global claims providers
As ROW insurance carriers look to consolidate claims
services vendors, small firms lose market share
ROW Unallocated Loss Adjusting Expenses
$41.1 Billion
95.6%
$1.9 Billion
4.4%
$1.053 Billion
55.6%
$140 Million
7.3%
ROW Outsourced Loss Adjusting Expenses
$377 Million
19.8%
Source: Crawford & Company
$330 Million
17.3%


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International Strengths and Opportunities
Best infrastructure among independents builds on industry trend of
consolidation of clients.
Bench
strength
of
International
Leadership
Team
required
to
grow
in
industry marked by demanding, value-driven clients, with high service
level expectations.
Global service differentiation from simple/low value claims through to
complex/high value claims. 
International specialities: Class Action, Subsidence, Counter Fraud
Solutions, Managed Care, Desktop Claims, Affinity Business, Supply
Chain Management.
Goals include product and market share expansion in Canada, UK, and
Asia Pacific as well as development of Latin America and other
emerging markets.


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8
U.S. Insurance Market Opportunities
4,000+ Local & Regional Providers
National Providers
Crawford
U.S. Unallocated Loss Adjusting Expenses
$21.7 Billion
86.1%
$3.5 Billion
13.9%
$3 Billion
86%
$280 Million
8%
U.S. Outsourced Loss Adjusting Expenses
$193 Million
6%
Source: Cochran, Caronia & Co. and Crawford & Company
Approximately 14% of dollars spent by U.S. carriers on claims services are
outsourced to third parties
High propensity to outsource non-core lines and/or non-core states
Outsourced claims service provider market is highly fragmented
Crawford is the market leader with 6.0%
As insurance carriers look to consolidate claims services vendors, small
firms lose market share
Most U.S. carriers are dramatically reducing the number of vendors on “approved
lists”
Insurance
Carrier
Internal
Claims
Dept.
Outsourced


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U.S. Property & Casualty
Growth Opportunities
Strategic Growth
Target large insurers who are consolidating their vendor lists and
ensure Crawford is named an approved vendor
Quality improvement
Efforts toward training and product development
Target markets
Small and mid-market carriers
Managing general agents (London Market)
Non-standard insurers
Property & casualty programs run by self-insured corporations
Organic Growth
Key account plans for top clients
Account managers for each major client
Easily accessible database of client instructions


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10
U.S. Self-Insured Entities and Captives
Market Opportunities
9 Largest Providers
Broadspire
Local and Regional Providers
Self-insured entities and captives outsource practically all of their
claims services
Outsourced total claims management is fragmented
Local and regional providers unable to leverage technology
investment
$0.4 Billion
$3.2 Billion
Unallocated Loss Adjusting Expenses
Outsourced Loss Adjusting Expenses
$1.8 Billion
55.9%
$1.1 Billion
34.1%
$321 Million
10.0%
Source: Cochran, Caronia & Co. and Crawford & Company
Internal
Outsourced


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Broadspire Strengths and Opportunities
Strengths
Proven faster return-to-work for employees and cost savings to clients
Superior measurement and reporting of those results
Fully integrated services that make programs easy to administer
Superior medical protocols that produce bottom-line results for
customers
Greater flexibility and more success in customizing programs for
clients
A proprietary web-based claims intake function that helps claim
professionals identify potential problems and develop action plans to
deal with them
Claims Advantage
program utilizing e-Triage
Opportunities:
Increase sales of unbundled medical and case management services
Brand globalization
Grow integrated disability management business
Cross-sell Broadspire and Crawford customers


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Legal Settlement Administration
The Garden City Group, Inc. (GCG) Products and
Services
Administers class action settlements
Designs and implements legal notice programs
Manages chapter 11 bankruptcy claims administration
Executes complete document management services
Obtains expert consultation in complex legal business matters
GCG Growth Opportunities
Win larger market share of class action settlements
Expand bankruptcy administration business
Take advantage of emerging cross border opportunities
Examine and pursue appropriate acquisition opportunities


13
“The
Strength
of
Working
Together”
“The
Strength
of
Working
Together”
is
unifying
the
Company
around
consistent
goals:
Adaptive
leadership
team
responding
to
changing
economic
conditions
Increasing
emphasis
on
sources
of
additional
revenue
growth
Selling
Crawford
services
into
the
existing
client
base
through
key
account
management
Driving
technology
forward
Creating
operational
efficiencies
Global
economies
of
scale
Being
a
target-driven
organization
Setting
medium
term
goals,
2009
to
2011


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Medium Term Goals
Grow revenues organically by 5% CAGR through 2010
Achieve a 10% EBIT margin by 2010
Continued commitment to sound financial management
and maximizing shareholder value
Target debt as a percentage of total capital at 25% to
30%


Financial Review


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Year-to-Date June 30, 2008 Overview
Strong performance in a difficult operating environment
Revenue growth of 7.2% supported by cost reduction initiatives
Net Income up 81.6%
Strong revenue growth internationally and in U.S.
Property & Casualty offset declines in remaining       
U.S. businesses
International growth (before currency effects) of 17.9%
Revenue declines at Broadspire and Legal Settlement
Administration
Solid earnings per share performance at $0.34
Double-digit operating margin in U.S. Property & Casualty
and Legal Settlement Administration
All four segments reported positive operating earnings and
margin improvement
SG&A costs reduced by 1.8%
Planned for difficult U.S. economy
Continued growth trends internationally
Ongoing emphasis on growing existing client base through cross
selling
Focus on cost control
US claims value holding steady
460
470
480
490
500
510
520
YTD 2008
YTD 2007
Revenues Before Reimbursements
$ in millions
0
5
10
15
20
YTD 2008
YTD 2007
Net Income
$ in millions
$518.8
$484.1
$17.0
$9.4


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Year-to-Date June 30, 2008 Financials
Six Months Ended June 30
2008
2007
% Change
Revenues:
Revenues Before Reimbursements
$518,777
$484,145
7%
Reimbursements
45,162
34,678
30%
Total Revenues
563,939
518,823
9%
Costs and Expenses:
Cost of Services Before Reimbursements
377,369
361,656
4%
Reimbursements
45,162
34,678
30%
Total Cost of Services
422,531
396,334
7%
Selling, General, and Administrative
105,906
107,816
-2%
Corporate Interest Expense, Net
9,072
8,600
5%
Total Costs and Expenses
537,509
512,750
5%
Gain on Disposal of Subrogation Business
-
3,980
nm
Gain on Sale of Former Corporate Headquarters
-
4,844
nm
Income Before Income Taxes
26,430
14,897
77%
Income Taxes
9,430
5,538
70%
Net Income
$17,000
$9,359
82%
Diluted Earnings Per Share -
After Gains on Asset Sales
$0.34
$0.19
76%
Diluted Earnings Per Share -
Before Gains on Asset Sales (1)
$0.34
$0.08
325%
nm = not meaningful
(1) 2007 diluted earnings per share -
before gains on asset sales is defined as 2007 diluted earnings
per share -
after gains on asset sales ($0.19) less 2007 diluted earnings per share attributed to gains on asset sales ($0.11).
CRAWFORD  &  COMPANY
CONDENSED CONSOLIDATED STATEMENTS  OF  INCOME
(In Thousands, Except Per Share Amounts)
Unaudited


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18
0
20
40
60
80
100
120
YTD 2008
YTD 2007
Revenues
Before
Reimbursements
$ in millions
$ in millions
$98.7
$100.7
$4.6
$11.0
Revenue improvement complemented by strong cost
control
Improved operating earnings and margin
Catastrophe revenue up $2.2 million from 2007 to 2008
Reduction in claim referrals due to major client decision to
in-source high volume, low margin vehicle claims.
Property claims up 6.5%
Growth in tough environment
Year-to-Date June 30, 2008 Financials
U.S. Property & Casualty Summary Results
For the year-to-date periods ended June 30, 2008 and 2007
in Thousands Except Percentages
Unaudited
2008
2007
% Change
Revenues Before Reimbursements
100,708
$
98,744
2.0%
Total Operating Expenses
89,667
94,171
-4.8%
Operating Earnings
11,041
4,573
$   
141.4%
Operating Margin
11.0%
4.6%
6.4%
0
2
4
6
8
10
12
YTD 2008
YTD 2007
Operating
Earnings


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$ in millions
$ in millions
Revenue increased 17.9% on a constant dollar basis 
Increased operating margin
Strong operating earnings
Significant new client wins in Canada
Strength in Canada, UK and Asia Pacific
Claims referred increased 3.1%
0
50
100
150
200
250
YTD 2008
YTD 2007
Revenues Before Reimbursements
Year-to-Date June 30, 2008 Financials
International Summary Results
For the year-to-date periods ended June 30, 2008 and 2007
in Thousands Except Percentages
Unaudited
2008
2007
% Change
Revenues Before Reimbursements
220,143
$
172,595
$
27.5%
Total Operating Expenses
200,710
164,065
22.3%
Operating Earnings
19,433
8,530
$   
127.8%
Operating Margin
8.8%
4.9%
3.9%
0
5
10
15
20
YTD 2008
YTD 2007
Operating Earnings
$220.1
$172.6
$19.4
$8.5


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$ in millions
$ in millions
Broadspire Summary Results
For the year-to-date periods ended June 30, 2008 and 2007
in Thousands Except Percentages
Unaudited
2008
2007
% Change
Revenues Before Reimbursements
159,378
$  
167,658
$  
-4.9%
Total Operating Expenses
155,091
165,560
-6.3%
Operating Earnings
4,287
$     
2,098
$     
104.3%
Operating Margin
2.7%
1.3%
1.4%
Revenue decline
Improved margin through strong cost management
produced positive operating results
Strong client retention
Claims
frequency
down
7.2%
in
workers’
compensation
Increased cross selling, new RFP activity               
expanding BPO operations
Year-to-Date June 30, 2008 Financials
0
50
100
150
200
YTD 2008
YTD 2007
Revenues Before Reimbursements
0
1
2
3
4
5
YTD 2008
YTD 2007
Operating Earnings
$167.7
$159.4
$4.3
$2.1


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$ in millions
$ in millions
Legal Settlement Administration Summary Results
For the year-to-date periods ended June 30, 2008 and 2007
in Thousands Except Percentages
Unaudited
2008
2007
% Change
Revenues Before Reimbursements
38,548
$  
45,148
$  
-14.6%
Total Operating Expenses
32,909
39,479
-16.6%
Operating Earnings
5,639
$    
5,669
$    
-0.5%
Operating Margin
14.6%
12.6%
2.0%
Revenue decline due to timing of business
Operating margin increases minimized decline in
operating earnings
Growing backlog of $52.8 million at June 30, 2008
Year-to-Date June 30, 2008 Financials
34
36
38
40
42
44
46
YTD 2008
YTD 2007
Revenues Before Reimbursements
0
1
2
3
4
5
6
YTD 2008
YTD 2007
Operating Earnings
$38.5
$45.1
$5.6
$5.7


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June 30, 2008 Financials
Crawford & Company
Consolidated Balance Sheet Highlights
As of June 30, 2008 and December 31, 2007
(in thousands, except percentages)
Unaudited
June 30,
December 31,
2008
2007*
Change
Cash and cash equivalents
$48,346
$50,855
($2,509)
Accounts receivable, net
191,980
178,528
13,452
Unbilled revenues at estimated billable amounts
131,899
136,652
(4,753)
Total receivables
323,879
315,180
8,699
Deferred revenues, net                   
104,396
111,036
(6,640)
Pension liabilities
67,375
76,977
(9,602)
Current portion of long-term debt, capital leases
and short-term borrowings
35,724
31,864
3,860
Long-term debt, less current portions
182,381
183,449
(1,068)
Total debt
218,105
215,313
2,792
Total shareholders' investment
272,576
254,215
18,361
Net debt**
169,759
164,458
5,301
Total debt / total shareholders' investment
44%
46%
* Derived from the audited Consolidated Balance Sheet
**Net debt is defined by the Company as total debt ($218,105 at June 30, 2008 and $215,313 at December 31, 2007),
less cash and cash equivalents ($48,346 at June 30, 2008 and $50,855 at December 31, 2007)


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Crawford & Company         
Total Company                                             
Total Revenue Trend
Currency: USD
Crawford & Company Confidential
($000's)
2008
2007
2006
2008/2007
2007/2006
2006/2005
1st Quarter
987,046
861,524
789,255
As of June 2008
11%
14%
4%
2nd Quarter
1,009,775
909,458
795,856
FULL YEAR
19%
6%
3rd Quarter
958,174
808,194
4th Quarter
975,143
819,522
NOTES:
Revenue
is
measured
as
total
revenues
before
reimbursements
for
client
expenses.
12-Month Moving Total Revenue
Average
Annual
Rate
of
Change
-
12
Month
Moving
Total
12-Month Moving Revenue
$750,000
$800,000
$850,000
$900,000
$950,000
$1,000,000
$1,050,000
Actual


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SM
Crawford & Company         
Total Company                                             
Operating Earnings Trend
Currency: USD
Crawford & Company Confidential
($000's)
2008
2007
2006
2008/2007
2007/2006
2006/2005
1st Quarter
49,538
29,399
30,221
As of June 2008
76%
1%
0%
2nd Quarter
57,963
32,617
32,233
FULL YEAR
16%
28%
3rd Quarter
33,845
35,667
4th Quarter
37,230
32,195
NOTES:
Operating earnings is defined as earnings before special charges/credits,
net corporate interest, income taxes, stock option expense, and amortization
of customer-relationship intangible assets.
12-Month Moving Operating Earnings
Average
Annual
Rate
of
Change
-
12
Month
Moving
Total
12-Month Moving Operating Earnings
$25,000
$30,000
$35,000
$40,000
$45,000
$50,000
$55,000
$60,000
$65,000
Actual


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Crawford & Company         
Total Company                                             
Operating Earnings-to-Revenue Ratio Trend
Currency: USD
Crawford & Company Confidential
($000's)
2008
2007
2006
2008/2007
2007/2006
2006/2005
1st Quarter
5.02%
3.42%
3.83%
As of June 2008
2.10%
-0.46%
-0.18%
2nd Quarter
5.74%
3.59%
4.05%
FULL
YEAR
-0.11%
0.68%
3rd Quarter
3.53%
4.41%
4th Quarter
3.82%
3.93%
NOTES:
Operating earnings is defined as earnings before special charges/credits,
net corporate interest, income taxes, stock option expense, and amortization
of customer relationship intangible assets.
Revenue is measured as total revenues before reimbursements for client expenses.
12-Month Moving Total Ratio
Average Annual Rate of Change -
12 Month Moving Total
12-Month Moving Ratio
3.00%
3.50%
4.00%
4.50%
5.00%
5.50%
6.00%
Actual