8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT PURSUANT

TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): September 18, 2008

CRAWFORD & COMPANY

(Exact Name of Registrant as Specified in Its Charter)

Georgia

(State or Other Jurisdiction of Incorporation)

1-10356	58-0506554
(Commission File Number)	(IRS Employer Identification No.)
1001 Summit Blvd., Atlanta, Georgia	30319
(Address of Principal Executive Offices)	(Zip Code)

(404) 300-1000

(Registrant’s Telephone Number, Including Area Code)

N/A

(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

¨ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

¨ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

¨ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

¨ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

ITEM 7.01.   Regulation FD Disclosure

On Thursday, September 18 and Friday, September 19, 2008, Jeffrey T. Bowman, President and Chief Executive Officer of Crawford & Company (the “Company”) and W. Bruce Swain, Jr., Executive Vice President and Chief Financial Officer of the Company, are expected to hold several meetings with certain investors in various locations throughout the United States. Attached as Exhibit 99.1 is a copy of the slide presentation that will be discussed during these meetings. Attached as Exhibit 99.2 is a copy of a reconciliation of non-GAAP financial measures included in the slide presentation.

ITEM 9.01.   Financial Statements and Exhibits

(c) Exhibits

Exhibit No.	Description
99.1	Investor presentation on September 18-19, 2008
99.2	Reconciliation of Non-GAAP Financial Measures

The information contained in this current report on Form 8-K and in the accompanying exhibits shall not be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing, unless expressly incorporated by specific reference to such filing. The information, including the exhibits hereto, shall not be deemed to be “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that section or Sections 11 and 12(a)(2) of the Securities Act of 1933, as amended.

2

SIGNATURES

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

	CRAWFORD & COMPANY
	(Registrant)
By:	/s/ W. FORREST BELL
	W. Forrest Bell
	Vice President and Controller
	Chief Accounting Officer

Dated: September 18, 2008

3

EXHIBIT INDEX

Number	Descriptions
99.1	Investor presentation on September 18-19, 2008
99.2	Reconciliation of Non-GAAP Financial Measures

4

EX-99.1

Investor Presentation

September 18-19, 2008

Exhibit 99.1

The

Strength

of

Working

Together

SM

2

Forward-looking Statements

This presentation includes forward-looking statements, including

statements about the financial condition, results of operations and

earnings outlook of Crawford & Company. Statements, both qualitative

and quantitative, that are not historical facts may be “forward-looking”

statements as defined in the Private Securities Litigation Reform Act of

1995.  Forward-looking statements involve a number of risks and

uncertainties that could cause actual results to differ materially from

historical experience or Crawford & Company’s present expectations. 

Accordingly, no one should place undue reliance on forward-looking

statements, which speak only as of the date on which they are made. 

Crawford & Company does not undertake to update forward-looking

statements to reflect the impact of circumstances or events that

may

arise or not arise after the date the forward-looking statements are

made.  For further information regarding Crawford & Company, please

read the Crawford & Company reports filed with the United States

Securities and Exchange Commission and available at www.sec.gov

or

in the Investor Relations section of Crawford & Company’s website at

www.crawfordandcompany.com.

3

Crawford & Company

•

World’s largest fully-integrated independent provider of global

claims management solutions.

•

Four reporting segments:

–

International Operations

•

Serves the global insurance industry and multi-national corporations

–

U.S. Property & Casualty

•

Serves the U.S. insurance company market

–

Broadspire

•

Serves large national accounts, carriers and self-insured entities

–

Legal Settlement Administration

•

Provides administration for class action settlements, bankruptcy

matters, and product performance.

•

Opportunities

•

Improved quality has restored client confidence, improved retention

•

Short term emphasis on cost control

•

Increase market share: both new clients and cross-selling existing

services

•

Investment in enhanced technology

•

Crawford will benefit from global consolidation of TPA vendors

The

Strength

of

Working

Together

SM

4

Locations

700 locations in 63 countries

The

Strength

of

Working

Together

SM

5

Diversified Business Mix

Revenues before Reimbursements of $519 Million

Six Months Ended June 30, 2008

•

Property and Casualty

Services

•

Global Technical Services

•

Global Marine and

Transportation

•

Global Markets

42.5%

30.7%

7.4%

International

U.S. Property & Casualty

•

Property and Casualty Services

•

Catastrophe Management Services

•

Auto Appraisal Services

•

Centralized Claim Administration

•

Strategic Warranty Services

19.4%

Legal Settlement Administration

•

Class Actions

–

Securities

–

Product Liability

•

Bankruptcy Administration

Broadspire

•

Workers’

Compensation  and

Liability Claims Administration

•

Medical and Case Management

•

Long-Term Care Services

•

Integrated Disability Management

•

Risk Management Information

Systems (RSG)

•

Claim Triage Solution (e-Triage)

The

Strength

of

Working

Together

SM

6

Insurance

Carrier

Internal

Claims

Dept.

Outsourced

International (excluding U.S.) Property & Casualty

Insurance Market Opportunities

Crawford

CL

GAB

Regional/Local Providers

•

Only 4.4% of dollars spent by rest of world (ROW)

carriers on claims are outsourced to third party

independent adjusters

•

Very few global claims providers

•

As ROW insurance carriers look to consolidate claims

services vendors, small firms lose market share

ROW Unallocated Loss Adjusting Expenses

$41.1 Billion

95.6%

$1.9 Billion

4.4%

$1.053 Billion

55.6%

$140 Million

7.3%

ROW Outsourced Loss Adjusting Expenses

$377 Million

19.8%

Source: Crawford & Company

$330 Million

17.3%

The

Strength

of

Working

Together

SM

7

International Strengths and Opportunities

•

Best infrastructure among independents builds on industry trend of

consolidation of clients.

•

Bench

strength

of

International

Leadership

Team

required

to

grow

in

industry marked by demanding, value-driven clients, with high service

level expectations.

•

Global service differentiation from simple/low value claims through to

complex/high value claims. 

•

International specialities: Class Action, Subsidence, Counter Fraud

Solutions, Managed Care, Desktop Claims, Affinity Business, Supply

Chain Management.

•

Goals include product and market share expansion in Canada, UK, and

Asia Pacific as well as development of Latin America and other

emerging markets.

The

Strength

of

Working

Together

SM

8

U.S. Insurance Market Opportunities

4,000+ Local & Regional Providers

National Providers

Crawford

U.S. Unallocated Loss Adjusting Expenses

$21.7 Billion

86.1%

$3.5 Billion

13.9%

$3 Billion

86%

$280 Million

8%

U.S. Outsourced Loss Adjusting Expenses

$193 Million

6%

Source: Cochran, Caronia & Co. and Crawford & Company

•

Approximately 14% of dollars spent by U.S. carriers on claims services are

outsourced to third parties

–

High propensity to outsource non-core lines and/or non-core states

•

Outsourced claims service provider market is highly fragmented

–

Crawford is the market leader with 6.0%

•

As insurance carriers look to consolidate claims services vendors, small

firms lose market share

–

Most U.S. carriers are dramatically reducing the number of vendors on “approved

lists”

Insurance

Carrier

Internal

Claims

Dept.

Outsourced

The

Strength

of

Working

Together

SM

9

U.S. Property & Casualty

Growth Opportunities

•

Strategic Growth

–

Target large insurers who are consolidating their vendor lists and

ensure Crawford is named an approved vendor

•

Quality improvement

•

Efforts toward training and product development

–

Target markets

•

Small and mid-market carriers

•

Managing general agents (London Market)

•

Non-standard insurers

•

Property & casualty programs run by self-insured corporations

•

Organic Growth

–

Key account plans for top clients

–

Account managers for each major client

–

Easily accessible database of client instructions

The

Strength

of

Working

Together

SM

10

U.S. Self-Insured Entities and Captives

Market Opportunities

9 Largest Providers

Broadspire

Local and Regional Providers

•

Self-insured entities and captives outsource practically all of their

claims services

•

Outsourced total claims management is fragmented

•

Local and regional providers unable to leverage technology

investment

$0.4 Billion

$3.2 Billion

Unallocated Loss Adjusting Expenses

Outsourced Loss Adjusting Expenses

$1.8 Billion

55.9%

$1.1 Billion

34.1%

$321 Million

10.0%

Source: Cochran, Caronia & Co. and Crawford & Company

Internal

Outsourced

The

Strength

of

Working

Together

SM

11

Broadspire Strengths and Opportunities

•

Strengths

–

Proven faster return-to-work for employees and cost savings to clients

–

Superior measurement and reporting of those results

–

Fully integrated services that make programs easy to administer

–

Superior medical protocols that produce bottom-line results for

customers

–

Greater flexibility and more success in customizing programs for

clients

–

A proprietary web-based claims intake function that helps claim

professionals identify potential problems and develop action plans to

deal with them

–

Claims Advantage

program utilizing e-Triage

•

Opportunities:

–

Increase sales of unbundled medical and case management services

–

Brand globalization

–

Grow integrated disability management business

–

Cross-sell Broadspire and Crawford customers

The

Strength

of

Working

Together

SM

12

Legal Settlement Administration

•

The Garden City Group, Inc. (GCG) Products and

Services

–

Administers class action settlements

–

Designs and implements legal notice programs

–

Manages chapter 11 bankruptcy claims administration

–

Executes complete document management services

–

Obtains expert consultation in complex legal business matters

•

GCG Growth Opportunities

–

Win larger market share of class action settlements

–

Expand bankruptcy administration business

–

Take advantage of emerging cross border opportunities

–

Examine and pursue appropriate acquisition opportunities

13

“The

Strength

of

Working

Together”

“The

Strength

of

Working

Together”

is

unifying

the

Company

around

consistent

goals:

Adaptive

leadership

team

responding

to

changing

economic

conditions

Increasing

emphasis

on

sources

of

additional

revenue

growth

–

Selling

Crawford

services

into

the

existing

client

base

through

key

account

management

Driving

technology

forward

–

Creating

operational

efficiencies

–

Global

economies

of

scale

Being

a

target-driven

organization

–

Setting

medium

term

goals,

2009

to

2011

The

Strength

of

Working

Together

SM

14

Medium Term Goals

•

Grow revenues organically by 5% CAGR through 2010

•

Achieve a 10% EBIT margin by 2010

•

Continued commitment to sound financial management

and maximizing shareholder value

•

Target debt as a percentage of total capital at 25% to

30%

Financial Review

The

Strength

of

Working

Together

SM

16

Year-to-Date June 30, 2008 Overview

•

Strong performance in a difficult operating environment

Revenue growth of 7.2% supported by cost reduction initiatives

Net Income up 81.6%

•

Strong revenue growth internationally and in U.S.

Property & Casualty offset declines in remaining       

U.S. businesses

International growth (before currency effects) of 17.9%

Revenue declines at Broadspire and Legal Settlement

Administration

•

Solid earnings per share performance at $0.34

Double-digit operating margin in U.S. Property & Casualty

and Legal Settlement Administration

All four segments reported positive operating earnings and

margin improvement

SG&A costs reduced by 1.8%

•

Planned for difficult U.S. economy

Continued growth trends internationally

Ongoing emphasis on growing existing client base through cross

selling

Focus on cost control

US claims value holding steady

460

470

480

490

500

510

520

YTD 2008

YTD 2007

Revenues Before Reimbursements

$ in millions

0

5

10

15

20

YTD 2008

YTD 2007

Net Income

$ in millions

$518.8

$484.1

$17.0

$9.4

The

Strength

of

Working

Together

SM

17

Year-to-Date June 30, 2008 Financials

Six Months Ended June 30

2008

2007

% Change

Revenues:

Revenues Before Reimbursements

$518,777

$484,145

7%

Reimbursements

45,162

34,678

30%

Total Revenues

563,939

518,823

9%

Costs and Expenses:

Cost of Services Before Reimbursements

377,369

361,656

4%

Reimbursements

45,162

34,678

30%

Total Cost of Services

422,531

396,334

7%

Selling, General, and Administrative

105,906

107,816

-2%

Corporate Interest Expense, Net

9,072

8,600

5%

Total Costs and Expenses

537,509

512,750

5%

Gain on Disposal of Subrogation Business

-

3,980

nm

Gain on Sale of Former Corporate Headquarters

-

4,844

nm

Income Before Income Taxes

26,430

14,897

77%

Income Taxes

9,430

5,538

70%

Net Income

$17,000

$9,359

82%

Diluted Earnings Per Share -

After Gains on Asset Sales

$0.34

$0.19

76%

Diluted Earnings Per Share -

Before Gains on Asset Sales (1)

$0.34

$0.08

325%

nm = not meaningful

(1) 2007 diluted earnings per share -

before gains on asset sales is defined as 2007 diluted earnings

per share -

after gains on asset sales ($0.19) less 2007 diluted earnings per share attributed to gains on asset sales ($0.11).

CRAWFORD  &  COMPANY

CONDENSED CONSOLIDATED STATEMENTS  OF  INCOME

(In Thousands, Except Per Share Amounts)

Unaudited

The

Strength

of

Working

Together

SM

18

0

20

40

60

80

100

120

YTD 2008

YTD 2007

Revenues

Before

Reimbursements

$ in millions

$ in millions

$98.7

$100.7

$4.6

$11.0

Revenue improvement complemented by strong cost

control

Improved operating earnings and margin

Catastrophe revenue up $2.2 million from 2007 to 2008

Reduction in claim referrals due to major client decision to

in-source high volume, low margin vehicle claims.

Property claims up 6.5%

Growth in tough environment

Year-to-Date June 30, 2008 Financials

U.S. Property & Casualty Summary Results

For the year-to-date periods ended June 30, 2008 and 2007

in Thousands Except Percentages

Unaudited

2008

2007

% Change

Revenues Before Reimbursements

100,708

$

98,744

$ 

2.0%

Total Operating Expenses

89,667

94,171

-4.8%

Operating Earnings

11,041

$ 

4,573

$   

141.4%

Operating Margin

11.0%

4.6%

6.4%

0

2

4

6

8

10

12

YTD 2008

YTD 2007

Operating

Earnings

The

Strength

of

Working

Together

SM

19

$ in millions

$ in millions

Revenue increased 17.9% on a constant dollar basis 

Increased operating margin

Strong operating earnings

Significant new client wins in Canada

Strength in Canada, UK and Asia Pacific

Claims referred increased 3.1%

0

50

100

150

200

250

YTD 2008

YTD 2007

Revenues Before Reimbursements

Year-to-Date June 30, 2008 Financials

International Summary Results

For the year-to-date periods ended June 30, 2008 and 2007

in Thousands Except Percentages

Unaudited

2008

2007

% Change

Revenues Before Reimbursements

220,143

$

172,595

$

27.5%

Total Operating Expenses

200,710

164,065

22.3%

Operating Earnings

19,433

$ 

8,530

$   

127.8%

Operating Margin

8.8%

4.9%

3.9%

0

5

10

15

20

YTD 2008

YTD 2007

Operating Earnings

$220.1

$172.6

$19.4

$8.5

The

Strength

of

Working

Together

SM

20

$ in millions

$ in millions

Broadspire Summary Results

For the year-to-date periods ended June 30, 2008 and 2007

in Thousands Except Percentages

Unaudited

2008

2007

% Change

Revenues Before Reimbursements

159,378

$  

167,658

$  

-4.9%

Total Operating Expenses

155,091

165,560

-6.3%

Operating Earnings

4,287

$     

2,098

$     

104.3%

Operating Margin

2.7%

1.3%

1.4%

Revenue decline

Improved margin through strong cost management

produced positive operating results

Strong client retention

Claims

frequency

down

7.2%

in

workers’

compensation

Increased cross selling, new RFP activity               

expanding BPO operations

Year-to-Date June 30, 2008 Financials

0

50

100

150

200

YTD 2008

YTD 2007

Revenues Before Reimbursements

0

1

2

3

4

5

YTD 2008

YTD 2007

Operating Earnings

$167.7

$159.4

$4.3

$2.1

The

Strength

of

Working

Together

SM

21

$ in millions

$ in millions

Legal Settlement Administration Summary Results

For the year-to-date periods ended June 30, 2008 and 2007

in Thousands Except Percentages

Unaudited

2008

2007

% Change

Revenues Before Reimbursements

38,548

$  

45,148

$  

-14.6%

Total Operating Expenses

32,909

39,479

-16.6%

Operating Earnings

5,639

$    

5,669

$    

-0.5%

Operating Margin

14.6%

12.6%

2.0%

Revenue decline due to timing of business

Operating margin increases minimized decline in

operating earnings

Growing backlog of $52.8 million at June 30, 2008

Year-to-Date June 30, 2008 Financials

34

36

38

40

42

44

46

YTD 2008

YTD 2007

Revenues Before Reimbursements

0

1

2

3

4

5

6

YTD 2008

YTD 2007

Operating Earnings

$38.5

$45.1

$5.6

$5.7

The

Strength

of

Working

Together

SM

22

June 30, 2008 Financials

Crawford & Company

Consolidated Balance Sheet Highlights

As of June 30, 2008 and December 31, 2007

(in thousands, except percentages)

Unaudited

June 30,

December 31,

2008

2007*

Change

Cash and cash equivalents

$48,346

$50,855

($2,509)

Accounts receivable, net

191,980

178,528

13,452

Unbilled revenues at estimated billable amounts

131,899

136,652

(4,753)

Total receivables

323,879

315,180

8,699

Deferred revenues, net                   

104,396

111,036

(6,640)

Pension liabilities

67,375

76,977

(9,602)

Current portion of long-term debt, capital leases

and short-term borrowings

35,724

31,864

3,860

Long-term debt, less current portions

182,381

183,449

(1,068)

Total debt

218,105

215,313

2,792

Total shareholders' investment

272,576

254,215

18,361

Net debt**

169,759

164,458

5,301

Total debt / total shareholders' investment

44%

46%

* Derived from the audited Consolidated Balance Sheet

**Net debt is defined by the Company as total debt ($218,105 at June 30, 2008 and $215,313 at December 31, 2007),

less cash and cash equivalents ($48,346 at June 30, 2008 and $50,855 at December 31, 2007)

The

Strength

of

Working

Together

SM

23

Crawford & Company         

Total Company                                             

Total Revenue Trend

Currency: USD

Crawford & Company Confidential

($000's)

2008

2007

2006

2008/2007

2007/2006

2006/2005

1st Quarter

987,046

861,524

789,255

As of June 2008

11%

14%

4%

2nd Quarter

1,009,775

909,458

795,856

FULL YEAR

19%

6%

3rd Quarter

958,174

808,194

4th Quarter

975,143

819,522

NOTES:

Revenue

is

measured

as

total

revenues

before

reimbursements

for

client

expenses.

12-Month Moving Total Revenue

Average

Annual

Rate

of

Change

-

12

Month

Moving

Total

12-Month Moving Revenue

$750,000

$800,000

$850,000

$900,000

$950,000

$1,000,000

$1,050,000

Actual

The Strength of Working Together

24

SM

Crawford & Company         

Total Company                                             

Operating Earnings Trend

Currency: USD

Crawford & Company Confidential

($000's)

2008

2007

2006

2008/2007

2007/2006

2006/2005

1st Quarter

49,538

29,399

30,221

As of June 2008

76%

1%

0%

2nd Quarter

57,963

32,617

32,233

FULL YEAR

16%

28%

3rd Quarter

33,845

35,667

4th Quarter

37,230

32,195

NOTES:

Operating earnings is defined as earnings before special charges/credits,

net corporate interest, income taxes, stock option expense, and amortization

of customer-relationship intangible assets.

12-Month Moving Operating Earnings

Average

Annual

Rate

of

Change

-

12

Month

Moving

Total

12-Month Moving Operating Earnings

$25,000

$30,000

$35,000

$40,000

$45,000

$50,000

$55,000

$60,000

$65,000

Actual

The

Strength

of

Working

Together

SM

25

Crawford & Company         

Total Company                                             

Operating Earnings-to-Revenue Ratio Trend

Currency: USD

Crawford & Company Confidential

($000's)

2008

2007

2006

2008/2007

2007/2006

2006/2005

1st Quarter

5.02%

3.42%

3.83%

As of June 2008

2.10%

-0.46%

-0.18%

2nd Quarter

5.74%

3.59%

4.05%

FULL

YEAR

-0.11%

0.68%

3rd Quarter

3.53%

4.41%

4th Quarter

3.82%

3.93%

NOTES:

Operating earnings is defined as earnings before special charges/credits,

net corporate interest, income taxes, stock option expense, and amortization

of customer relationship intangible assets.

Revenue is measured as total revenues before reimbursements for client expenses.

12-Month Moving Total Ratio

Average Annual Rate of Change -

12 Month Moving Total

12-Month Moving Ratio

3.00%

3.50%

4.00%

4.50%

5.00%

5.50%

6.00%

Actual

EX-99.2

Exhibit 99.2

Crawford & Company

Reconciliation of Operating Earnings to Net Income

(in thousands)

(unaudited)

	2008						2007												2006												2005
	2Q			1Q			4Q			3Q			2Q			1Q			4Q			3Q			2Q			1Q			4Q			3Q			2Q
Operating Earnings (1)	$	19,159		$	19,831		$	10,056		$	8,917		$	10,736		$	7,521		$	6,671		$	7,689		$	7,518		$	10,317		$	10,143		$	4,255		$	5,506
Net Corporate Interest Expense		(4,656	)		(4,416	)		(4,154	)		(4,572	)		(4,232	)		(4,368	)		(3,322	)		(839	)		(594	)		(998	)		(929	)		(1,334	)		(1,355	)
Stock Option Expense		(279	)		(195	)		(290	)		(260	)		(346	)		(295	)		(355	)		(248	)		(351	)		(266	)		—
Amortization of Customer-Relationship Intangibles		(1,506	)		(1,508	)		(1,507	)		(1,575	)		(1,507	)		(1,436	)		(1,124	)		—			—			—			—			—			—
Income Tax (Provision)/Benefit		(4,786	)		(4,644	)		(801	)		943			(3,443	)		(2,095	)		(72	)		(3,423	)		(2,360	)		(3,205	)		(3,262	)		(1,034	)		(1,470	)
Other gains/(expenses)		—						—			—			4,844			3,980			(3,096	)		3,069			—			—									—
Net Income (Loss)	$	7,932		$	9,068		$	3,304		$	3,453		$	6,052		$	3,307		$	(1,298	)	$	6,248		$	4,213		$	5,848		$	5,952		$	1,887		$	2,681
12-month trailing operating earnings (1)	$	57,963		$	49,540		$	37,230		$	33,845		$	32,617		$	29,399		$	32,195		$	35,667		$	32,233		$	30,221

(1) Operating earnings is a non-GAAP financial measure representing earnings before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, other gains and expenses, and income taxes.