8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT PURSUANT

TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): August 9, 2017

CRAWFORD & COMPANY

(Exact Name of Registrant as Specified in Its Charter)

Georgia

(State or Other Jurisdiction of Incorporation)

1-10356	58-0506554
(Commission File Number)	(IRS Employer Identification No.)
1001 Summit Blvd., Atlanta, Georgia	30319
(Address of Principal Executive Offices)	(Zip Code)

(404) 300-1000

(Registrant's Telephone Number, Including Area Code)

N/A

(Former Name or Former Address, if Changed Since Last Report)

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 or Rule 12b-2 of the Securities Act of 1934.

Emerging growth company     o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.     o

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

TABLE OF CONTENTS

ITEM 2.02. Results of Operations and Financial Condition

ITEM 7.01. Regulation FD Disclosure

ITEM 9.01. Financial Statements and Exhibits

SIGNATURES

EXHIBIT INDEX

EX-99.1

EX-99.2

EX-99.3

2

ITEM 2.02. Results of Operations and Financial Condition

On August 9, 2017, Crawford & Company (the "Company") issued a press release containing information about the Company's financial results for the second quarter 2017. A copy of the press release is attached hereto as Exhibit 99.1 and is incorporated herein by this reference.

ITEM 7.01. Regulation FD Disclosure

The Company has made available on the Company's website at www.crawfordandcompany.com a presentation designed to enhance the information presented at its quarterly earnings conference call on Wednesday, August 9, 2017 at 4:30 p.m. Eastern Time. A copy of the presentation is attached hereto as Exhibit 99.2 and is incorporated herein by this reference.

Subsequent to March 31, 2017 the Company realigned operating segment manager responsibilities. As a result of the departure of the Company's then Chief Operating Officer in the second quarter of 2017, the realignment of operating segment manager responsibilities was adjusted from those originally expected. Responsibilities for certain class action operations within Canada (which have been managed and reported within the International segment) have been transferred to the Garden City Group segment and responsibilities for certain operations in the Caribbean (which have been managed and reported within the Europe and Rest of World service line of the International segment) have been transferred to the U.S. Services segment. Previously reported amounts have been reclassified to reflect these changes. These changes did not have any impact on previously reported consolidated financial results. The Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2017, included the revision of prior period results to conform to the current presentation of the Company's reportable segments. Attached hereto as Exhibit 99.3 and incorporated herein by this reference are the historical results of operations for each quarter of 2016 revised to conform to the current presentation of the Company's reportable segments.

ITEM 9.01. Financial Statements and Exhibits

(c)	Exhibits
Exhibit No.		Description
99.1		Press Release dated August 9, 2017
99.2		Slide Presentation
99.3		Schedule of Revised Reportable Segment Data

The information contained in this current report on Form 8-K and in the accompanying exhibits shall not be incorporated by reference into any filing of the Company with the SEC, whether made before or after the date hereof, regardless of any general incorporation by reference language in such filing, unless expressly incorporated by specific reference to such filing. The information, including the exhibits hereto, shall not be deemed to be "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that section or Sections 11 and 12(a)(2) of the Securities Act of 1933, as amended.

3

SIGNATURE

     Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

CRAWFORD & COMPANY               (Registrant)
By:	/s/ W. BRUCE SWAIN
	W. Bruce Swain
	Executive Vice President - Chief Financial Officer

Dated: August 9, 2017

4

EXHIBIT INDEX

Number	Descriptions
99.1	Press Release dated August 9, 2017
99.2	Slide Presentation
99.3	Schedule of Revised Reportable Segment Data

5

EX-99.1

Crawford & Company®

1001 Summit Blvd

Atlanta, GA 30319

FOR IMMEDIATE RELEASE

CRAWFORD & COMPANY REPORTS STRONG 2017 SECOND QUARTER RESULTS

COMPANY REAFFIRMS 2017 GUIDANCE

ATLANTA, (August 9, 2017) -- Crawford & Company (www.crawfordandcompany.com) (NYSE: CRD-A and CRD-B), the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the second quarter ended June 30, 2017.

The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock (CRD-A) than on the voting Class B Common Stock (CRD-B), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRD-A must receive the same type and amount of consideration as holders of CRD-B, unless different consideration is approved by the holders of 75% of CRD-A, voting as a class.

Consolidated Results

Second Quarter 2017 Summary

• Revenues before reimbursements of $269.2 million, compared with $282.3 million for the 2016 period

• Revenues on a constant dollar basis, a non-GAAP financial measure, of $275.1 million for the 2017 second quarter after adjusting for $5.9 million in foreign exchange rate changes

• Net income attributable to shareholders of $10.2 million compared to $8.6 million in the same period last year

• Diluted earnings per share of $0.19 for CRD-A and $0.17 for CRD-B, compared with $0.16 for CRD-A and $0.14 for CRD-B in the prior year quarter

• Diluted earnings per share of $0.27 for CRD-A and $0.25 for CRD-B on a non-GAAP basis in the 2017 quarter, before restructuring and special charges, compared to $0.20 for CRD-A and $0.19 for CRD-B in the prior year quarter

• Consolidated operating earnings, a non-GAAP financial measure, were $29.2 million or 10.8% of revenues in the 2017second quarter, compared with $23.9 million or 8.5% of revenues in the 2016 second quarter

• Consolidated adjusted EBITDA, a non-GAAP financial measure, was $38.2 million or 14.2% of revenues in the 2017second quarter, compared with $32.3 million or 11.4% of revenues in the 2016 period

Page 1 of 13

Mr. Harsha V. Agadi, president and chief executive officer of Crawford & Company, stated, “We are pleased with our second quarter results as we delivered solid margin expansion and operating profit growth despite ongoing softer market trends for our Garden City Group segment. We believe that the decisive steps we took through the second quarter to reduce our expense structure have positioned the Company to deliver the financial expectations we set at the beginning of the year, while also providing the necessary resources for reinvestment into our sales and marketing teams, as well as new product development, in order to position Crawford for future revenue growth.

“Overall, our revenues were down 5% from the 2016 quarter with a large factor being foreign exchange headwinds. Despite this, GAAP net income rose 18% over the prior year quarter driven by strong consolidated operating earnings growth of 22%, with our operating margin expanding 230 basis points over the 2016 quarter. This performance reflects the benefits of cost reductions, higher case volumes, and lower corporate costs.

“We were also successful in attracting accomplished executives to the Company, including Rohit Verma who joins Crawford as our Global Chief Operating Officer. Rohit brings more than 20 years of deep sector expertise to Crawford having previously served as a senior executive for Zurich North America. As a part of his new role, Rohit will be responsible for Crawford’s operating segments and our global information technology function where he will be focused on optimizing our operations to ensure that we are maximizing the many opportunities that exist today. I am also pleased that Terry Hunt has rejoined Crawford as the head of Global Technical Services in the United States. Terry had a very successful track record managing GTS over the years and we are thrilled that he has rejoined Crawford to lead this very important business again.

“Looking at our segment results, U.S. Services saw robust margin expansion in the quarter and had the highest operating margins of any of our segments at 18%. Broadspire also delivered double-digit operating margins in the 2017 quarter as we continued to see solid growth in medical management and disability services, which remain areas of opportunity for us. Our international operations were impacted by foreign exchange headwinds and challenging global markets, though operating margins expanded modestly as a result of cost control. Lastly, GCG continued to face a challenging market as the volume and size of cases has not rebounded from first quarter levels.”

Mr. Agadi concluded, “While we are pleased to be reaffirming guidance today on the heels of an overall strong second quarter, there is still more work to be done to drive growth and future earnings sustainability. For the remainder of 2017, our focus will continue to be on revenue growth, leveraging our many global resources, and remaining vigilant on cost containment.”

Segment Results for the Second Quarter

U.S. Services

U.S. Services revenues before reimbursements were $61.3 million in the second quarter of 2017, increasing 4% from $58.9 million in the second quarter of 2016. Operating earnings were $11.1 million in the 2017second quarter, compared with $9.6 million in the second quarter of 2016, representing operating margins of 18% in the 2017 period and 16% in the 2016 period.

International

Second quarter 2017 revenues before reimbursements for the International segment totaled $110.4 million, compared with $122.6 million in the 2016second quarter. This decrease was partly due to changes in foreign exchange rates which negatively impacted revenues by approximately 5%, or $5.9 million, and decreases in weather related activity in the 2017 period. International segment operating earnings were $10.3 million in the 2017 second quarter, compared with $11.1 million in the 2016second quarter. The segment’s operating margin was 9% in both the 2017 and 2016 periods.

Page 2 of 13

Broadspire

Broadspire segment revenues before reimbursements were $77.9 million in the 2017second quarter, up from $75.1 million in the 2016second quarter. Broadspire recorded operating earnings of $8.9 million in the second quarter of 2017, representing an operating margin of 11%, compared with $6.5 million, or 9% of revenues, in the 2016second quarter.

Garden City Group

Garden City Group revenues before reimbursements were $19.7 million in the second quarter of 2017, compared with $25.7 million in the same period of 2016. Operating losses were $(1.7) million in the 2017second quarter compared with earnings of $2.6 million in the 2016 period. The segment’s operating margin for the 2017 quarter was (8)% as compared to 10% in the 2016 quarter.

Unallocated Corporate and Shared Costs and Credits, Net

Unallocated corporate costs and (credits), net were $(0.5) million in the second quarter of 2017, compared with $5.9 million in the same period of 2016. The decreased costs for the second quarter of 2017 were due to decreases in defined benefit pension expense, self-insured expenses, and unallocated professional fees.

Restructuring and Special Charges

The Company recorded restructuring and special charges of $6.8 million and $3.5 million in the 2017 and 2016second quarters, respectively. Restructuring costs of $6.8 million in the 2017 quarter were incurred related to a reduction of administrative costs and consolidation of management layers in certain operations and the establishment and phase in of the Company’s Global Business Services Center in Manila, Philippines and Global Technology Services Center in Pune, India (the “Centers”).

Balance Sheet and Cash Flow

The Company’s consolidated cash and cash equivalents position as of June 30, 2017 totaled $60.0 million compared with $81.6 million at December 31, 2016.

The Company’s operations used $16.4 million of cash during the 2017 period, compared with cash provided of $11.5 million in the 2016 period. The increase in cash used in operating activities in the first six months of 2017 compared with the first six months of 2016 was primarily due to a decrease in accrued compensation and related costs from timing of compensation payments, and an increase in accounts receivable.

2017 Guidance

Crawford & Company is reaffirming its guidance for 2017 as follows:

• Consolidated revenues before reimbursements between $1.10 and $1.13 billion;

• After expected restructuring and special charges, net income attributable to shareholders of Crawford & Company between $34.0 and $39.0 million, or $0.63 to $0.73 diluted earnings per CRD-A share, and $0.55 to $0.65 diluted earnings per CRD-B share;

• Consolidated operating earnings between $90.0 and $100.0 million;

• Consolidated adjusted EBITDA between $130.0 and $140.0 million;

• Before expected restructuring and special charges, net income attributable to shareholders of Crawford & Company on a non-GAAP basis between $43.0 and $48.0 million, or $0.78 to $0.88 diluted earnings per CRD-A share, and $0.71 to $0.81 diluted earnings per CRD-B share.

The Company expects to incur restructuring and special charges in 2017 totaling approximately $13.0 million pretax. This is expected to be comprised of $3.0 million related to the Centers and $10.0 million related to other restructuring activities.

Page 3 of 13

To a significant extent, Crawford’s business depends on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.

Conference Call

As previously announced, Crawford & Company will host a conference call today, August 9, 2017 at 4:30 p.m. Eastern Time to discuss its second quarter 2017 results. The conference call can be accessed live by dialing 1-800-374-2518 and using passcode 6373715. A presentation for today’s call can also be found on the investor relations portion of the Company’s website, http://www.crawfordandcompany.com. The call will be recorded and available for replay through September 9, 2017. You may dial 1-855-859-2056 to listen to the replay. The access code is 6373715.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, restructuring and special charges, income taxes, and net income or loss attributable to noncontrolling interests. The reconciliation of operating earnings to net income attributable to shareholders of the Company on a GAAP basis is presented below.

Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results and the Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, income taxes, restructuring and special charges, and stock-based compensation expense.

Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, certain unallocated professional fees, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments. Restructuring and special charges are non-core items not directly related to our normal business or operations, or our future performance.

Page 4 of 13

Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis.

Income taxes are calculated for the non-GAAP presentation of net income before restructuring and special charges based on statutory rates in effect in the various jurisdictions in which charges exist, and vary by jurisdiction.

Following is a reconciliation of segment and consolidated operating earnings (loss) to net income attributable to shareholders of Crawford & Company on a GAAP basis. The reconciliation of 2017 guidance is to the midpoint of the guidance range.

	Three months ended						Six months ended						Full Year
(in thousands)	June 30, 2017			June 30, 2016			June 30, 2017			June 30, 2016			Guidance 2017
Operating earnings (loss):
U.S. Services	$	11,133		$	9,560		$	16,650		$	18,589
International	10,293			11,125			19,517			18,407
Broadspire	8,899			6,529			15,995			15,234
Garden City Group	(1,653		)	2,558			(2,455		)	3,830
Unallocated corporate and shared (costs) and credits, net	487			(5,889		)	(2,255		)	(10,507		)
Consolidated operating earnings	29,159			23,883			47,452			45,553			$	95,000
Deduct:
Net corporate interest expense	(2,114		)	(2,523		)	(4,150		)	(5,291		)	(11,000		)
Stock option expense	(457		)	(137		)	(874		)	(227		)	(1,575		)
Amortization expense	(2,721		)	(2,420		)	(5,498		)	(4,879		)	(11,700		)
Restructuring and special charges	(6,782		)	(3,526		)	(7,387		)	(5,943		)	(13,165		)
Income taxes	(6,812		)	(6,116		)	(11,647		)	(11,423		)	(20,960		)
Net income attributable to noncontrolling interests and redeemable noncontrolling interests	(72		)	(534		)	(31		)	(533		)	(100		)
Net income attributable to shareholders of Crawford & Company	$	10,201		$	8,627		$	17,865		$	17,257		$	36,500

Page 5 of 13

Following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to adjusted EBITDA. The reconciliation of 2017 guidance is to the midpoint of the guidance range.

	Three months ended				Six months ended				Full Year
(in thousands)	June 30, 2017		June 30, 2016		June 30, 2017		June 30, 2016		Guidance 2017
Net income attributable to shareholders of Crawford & Company	$	10,201	$	8,627	$	17,865	$	17,257	$	36,500
Add:
Depreciation and amortization	10,178		10,264		20,358		20,558		47,375
Stock-based compensation	2,109		1,228		3,405		1,957		6,000
Net corporate interest expense	2,114		2,523		4,150		5,291		11,000
Restructuring and special charges	6,782		3,526		7,387		5,943		13,165
Income taxes	6,812		6,116		11,647		11,423		20,960
Adjusted EBITDA	$	38,196	$	32,284	$	64,812	$	62,429	$	135,000

Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share.

	Three months ended		Six months ended
(in thousands)	June 30, 2017	June 30, 2016	June 30, 2017	June 30, 2016
Weighted-Average Shares Used to Compute Basic Earnings Per Share:
Class A Common Stock	31,394	30,725	31,401	30,635
Class B Common Stock	24,678	24,690	24,684	24,690
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:
Class A Common Stock	32,119	31,253	32,181	31,031
Class B Common Stock	24,678	24,690	24,684	24,690

Page 6 of 13

Following are reconciliations of GAAP Net Income and Earnings Per share to non-GAAP Adjusted Net Income and Diluted Earnings Per Share.

Three months ended June 30, 2017
(in thousands)	Net income attributable to Crawford & Company		Diluted earnings per CRD-A share		Diluted earnings per CRD-B share
GAAP	$	10,201	$	0.19	$	0.17
Add back:
Restructuring and special charges, net of tax of $2,217	4,565		0.08		0.08
Non-GAAP Adjusted	$	14,766	$	0.27	$	0.25

Three months ended June 30, 2016
(in thousands)	Net income attributable to Crawford & Company		Diluted earnings per CRD-A share		Diluted earnings per CRD-B share
GAAP	$	8,627	$	0.16	$	0.14
Add back:
Restructuring and special charges, net of tax of $1,188	2,338		0.04		0.05
Non-GAAP Adjusted	$	10,965	$	0.20	$	0.19

Full Year Guidance 2017
(in thousands)	Net income attributable to Crawford & Company		Diluted earnings per CRD-A share		Diluted earnings per CRD-B share
GAAP	$	36,500	$	0.68	$	0.60
Add back:
Restructuring and special charges, net of tax of $4,344	8,821		0.15		0.15
Non-GAAP Adjusted	$	45,321	$	0.83	$	0.75

Page 7 of 13

Further information regarding the Company’s operating results and cash flows for the quarter ended June 30, 2017, and financial position as of June 30, 2017 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest publicly traded independent provider of claims management solutions to insurance companies and self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution®offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management; workers' compensation claims and medical management; and legal settlement administration.

The Company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B. The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class.

Earnings per share may be different between CRD-A and CRD-B due to the payment of a higher per share dividend on CRD-A than CRD-B, and the impact that has on the earnings per share calculation according to generally accepted accounting principles.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.

This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawfordandcompany.com.

Page 8 of 13

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

Unaudited

(In Thousands, Except Per Share Amounts and Percentages)

Three Months Ended June 30,	2017			2016			% Change
Revenues:
Revenues Before Reimbursements	$	269,247		$	282,343		(5	)%
Reimbursements	14,725			15,326			(4	)%
Total Revenues	283,972			297,669			(5	)%
Costs and Expenses:
Costs of Services Provided, Before Reimbursements	186,327			200,362			(7	)%
Reimbursements	14,725			15,326			(4	)%
Total Costs of Services	201,052			215,688			(7	)%
Selling, General, and Administrative Expenses	57,327			61,060			(6	)%
Corporate Interest Expense, Net	2,114			2,523			(16	)%
Restructuring and Special Charges	6,782			3,526			92	%
Total Costs and Expenses	267,275			282,797			(5	)%
Other Income	388			405			(4	)%
Income Before Income Taxes	17,085			15,277			12	%
Provision for Income Taxes	6,812			6,116			11	%
Net Income	10,273			9,161			12	%
Net Income Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests	(72		)	(534		)	(87	)%
Net Income Attributable to Shareholders of Crawford & Company	$	10,201		$	8,627		18	%
Earnings Per Share - Basic:
Class A Common Stock	$	0.19		$	0.16		19	%
Class B Common Stock	$	0.17		$	0.14		21	%
Earnings Per Share - Diluted:
Class A Common Stock	$	0.19		$	0.16		19	%
Class B Common Stock	$	0.17		$	0.14		21	%
Cash Dividends Per Share:
Class A Common Stock	$	0.07		$	0.07		—	%
Class B Common Stock	$	0.05		$	0.05		—	%

Page 9 of 13

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

Unaudited

(In Thousands, Except Per Share Amounts and Percentages)

Six Months Ended June 30,	2017			2016			% Change
Revenues:
Revenues Before Reimbursements	$	536,514		$	559,577		(4	)%
Reimbursements	26,988			29,000			(7	)%
Total Revenues	563,502			588,577			(4	)%
Costs and Expenses:
Costs of Services Provided, Before Reimbursements	378,881			401,795			(6	)%
Reimbursements	26,988			29,000			(7	)%
Total Costs of Services	405,869			430,795			(6	)%
Selling, General, and Administrative Expenses	117,319			117,857			—	%
Corporate Interest Expense, Net	4,150			5,291			(22	)%
Restructuring and Special Charges	7,387			5,943			24	%
Total Costs and Expenses	534,725			559,886			(4	)%
Other Income	766			522			47	%
Income Before Income Taxes	29,543			29,213			1	%
Provision for Income Taxes	11,647			11,423			2	%
Net Income	17,896			17,790			1	%
Net Income Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests	(31		)	(533		)	(94	)%
Net Income Attributable to Shareholders of Crawford & Company	$	17,865		$	17,257		4	%
Earnings Per Share - Basic:
Class A Common Stock	$	0.34		$	0.33		3	%
Class B Common Stock	$	0.30		$	0.29		3	%
Earnings Per Share - Diluted:
Class A Common Stock	$	0.33		$	0.33		—	%
Class B Common Stock	$	0.29		$	0.29		—	%
Cash Dividends Per Share:
Class A Common Stock	$	0.14		$	0.14		—	%
Class B Common Stock	$	0.10		$	0.10		—	%

Page 10 of 13

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS

As of June 30, 2017 and December 31, 2016

Unaudited

(In Thousands, Except Par Values)

	June 30,			December 31,
	2017			2016
ASSETS
Current Assets:
Cash and Cash Equivalents	$	59,962		$	81,569
Accounts Receivable, Net	168,047			153,566
Unbilled Revenues, at Estimated Billable Amounts	114,969			101,809
Income Taxes Receivable	3,781			3,781
Prepaid Expenses and Other Current Assets	25,025			24,006
Total Current Assets	371,784			364,731
Net Property and Equipment	28,329			29,605
Other Assets:
Goodwill	116,488			91,750
Intangible Assets Arising from Business Acquisitions, Net	101,942			86,931
Capitalized Software Costs, Net	84,779			80,960
Deferred Income Tax Assets	28,764			30,379
Other Noncurrent Assets	58,188			51,503
Total Other Assets	390,161			341,523
Total Assets	$	790,274		$	735,859
LIABILITIES AND SHAREHOLDERS’ INVESTMENT
Current Liabilities:
Short-Term Borrowings	$	5,383		$	30
Accounts Payable	50,520			51,991
Accrued Compensation and Related Costs	56,604			74,466
Self-Insured Risks	13,705			14,771
Income Taxes Payable	6,831			3,527
Deferred Rent	11,283			12,142
Other Accrued Liabilities	38,434			34,922
Deferred Revenues	38,187			37,456
Current Installments of Capital Leases	543			982
Total Current Liabilities	221,490			230,287
Noncurrent Liabilities:
Long-Term Debt and Capital Leases, Less Current Installments	241,199			187,002
Deferred Revenues	24,668			25,884
Accrued Pension Liabilities	95,782			105,175
Other Noncurrent Liabilities	23,769			28,247
Total Noncurrent Liabilities	385,418			346,308
Redeemable Noncontrolling Interests	7,362			—
Shareholders’ Investment:
Class A Common Stock, $1.00 Par Value	31,258			31,296
Class B Common Stock, $1.00 Par Value	24,642			24,690
Additional Paid-in Capital	51,514			48,108
Retained Earnings	270,221			261,562
Accumulated Other Comprehensive Loss	(206,025		)	(211,773		)
Shareholders’ Investment Attributable to Shareholders of Crawford & Company	171,610			153,883
Noncontrolling Interests	4,394			5,381
Total Shareholders’ Investment	176,004			159,264
Total Liabilities and Shareholders’ Investment	$	790,274		$	735,859

Page 11 of 13

CRAWFORD & COMPANY

SUMMARY RESULTS BY OPERATING SEGMENT

Unaudited

(In Thousands, Except Percentages)

Three Months Ended June 30,

	U.S. Services						%		International						%		Broadspire						%		Garden City Group						%
	2017			2016			Change		2017			2016			Change		2017			2016			Change		2017			2016			Change
Revenues Before Reimbursements	$	61,316		$	58,886		4	%	$	110,370		$	122,617		(10	)%	$	77,882		$	75,099		4	%	$	19,679		$	25,741		(24	)%
Direct Compensation, Fringe Benefits & Non-Employee Labor	34,173			32,529			5	%	71,659			77,238			(7	)%	42,830			42,240			1	%	13,763			16,500			(17	)%
% of Revenues Before Reimbursements	56		%	55		%			65		%	63		%			55		%	56		%			70		%	64		%
Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor	16,010			16,797			(5	)%	28,418			34,254			(17	)%	26,153			26,330			(1	)%	7,569			6,683			13	%
% of Revenues Before Reimbursements	26		%	29		%			26		%	28		%			34		%	35		%			38		%	26		%
Total Operating Expenses	50,183			49,326			2	%	100,077			111,492			(10	)%	68,983			68,570			1	%	21,332			23,183			(8	)%
Operating Earnings (Loss) (1)	$	11,133		$	9,560		16	%	$	10,293		$	11,125		(7	)%	$	8,899		$	6,529		36	%	$	(1,653	)	$	2,558		(165	)%
% of Revenues Before Reimbursements	18		%	16		%			9		%	9		%			11		%	9		%			(8		)%	10		%

Six Months Ended June 30,

	U.S. Services						%		International						%		Broadspire						%		Garden City Group						%
	2017			2016			Change		2017			2016			Change		2017			2016			Change		2017			2016			Change
Revenues Before Reimbursements	$	121,791		$	117,439		4	%	$	220,235		$	239,475		(8	)%	$	154,861		$	151,299		2	%	$	39,627		$	51,364		(23	)%
Direct Compensation, Fringe Benefits & Non-Employee Labor	72,301			68,005			6	%	142,577			153,567			(7	)%	86,253			83,862			3	%	27,827			33,820			(18	)%
% of Revenues Before Reimbursements	59		%	58		%			65		%	64		%			56		%	55		%			70		%	66		%
Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor	32,840			30,845			6	%	58,141			67,501			(14	)%	52,613			52,203			1	%	14,255			13,714			4	%
% of Revenues Before Reimbursements	27		%	26		%			26		%	28		%			34		%	35		%			36		%	27		%
Total Operating Expenses	105,141			98,850			6	%	200,718			221,068			(9	)%	138,866			136,065			2	%	42,082			47,534			(11	)%
Operating Earnings (1)	$	16,650		$	18,589		(10	)%	$	19,517		$	18,407		6	%	$	15,995		$	15,234		5	%	$	(2,455	)	$	3,830		(164	)%
% of Revenues Before Reimbursements	14		%	16		%			9		%	8		%			10		%	10		%			(6		)%	7		%

NOTE: “Direct Compensation, Fringe Benefits & Non-Employee Labor” and “Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor” components are not comparable across

segments, but are comparable within each segment across periods.

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization

of customer-relationship intangible assets, restructuring and special charges, and certain unallocated corporate and shared costs and credits. See pages 4-5 for additional information about segment operating earnings.

Page 12 of 13

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

Six Months Ended June 30, 2017 and June 30, 2016

Unaudited

(In Thousands)

	2017			2016
Cash Flows From Operating Activities:
Net Income	$	17,896		$	17,790
Reconciliation of Net Income to Net Cash (Used in) Provided by Operating Activities:
Depreciation and Amortization	20,358			20,558
Stock-Based Compensation Costs	3,405			1,957
Changes in Operating Assets and Liabilities, Net of Effects of Acquisitions and Dispositions:
Accounts Receivable, Net	(12,192		)	(7,437		)
Unbilled Revenues, Net	(10,899		)	(13,306		)
Accrued or Prepaid Income Taxes	4,078			3,224
Accounts Payable and Accrued Liabilities	(24,626		)	1,949
Deferred Revenues	(658		)	(4,084		)
Accrued Retirement Costs	(10,409		)	(5,247		)
Prepaid Expenses and Other Operating Activities	(3,312		)	(3,945		)
Net Cash (Used in) Provided by Operating Activities	(16,359		)	11,459
Cash Flows From Investing Activities:
Acquisitions of Property and Equipment	(3,767		)	(4,588		)
Proceeds from Disposals of Property and Equipment	316			—
Capitalization of Computer Software Costs	(12,155		)	(8,749		)
Payments for Business Acquisitions, Net of Cash Acquired	(36,029		)	(3,672		)
Other Investing Activities	(257		)	(95		)
Net Cash Used in Investing Activities	(51,892		)	(17,104		)
Cash Flows From Financing Activities:
Cash Dividends Paid	(6,869		)	(6,762		)
Payments Related to Shares Received for Withholding Taxes Under Stock-Based Compensation Plans	(435		)	(4		)
Proceeds from Shares Purchased Under Employee Stock-Based Compensation Plans	297			449
Decrease in Note Payable for Stock Repurchase	—			(2,206		)
Repurchases of Common Stock	(3,434		)	—
Increases in Short-Term and Revolving Credit Facility Borrowings	61,318			51,471
Payments on Short-Term and Revolving Credit Facility Borrowings	(4,897		)	(52,825		)
Payments on Capital Lease Obligations	(693		)	(935		)
Dividends Paid to Noncontrolling Interests	—			(210		)
Other Financing Activities	—			(12		)
Net Cash Provided by (Used in) Financing Activities	45,287			(11,034		)
Effects of Exchange Rate Changes on Cash and Cash Equivalents	1,357			(22		)
Decrease in Cash and Cash Equivalents	(21,607		)	(16,701		)
Cash and Cash Equivalents at Beginning of Year	81,569			76,066
Cash and Cash Equivalents at End of Period	$	59,962		$	59,365

Page 13 of 13

EX-99.2

August 9, 2017 Second Quarter 2017 Earnings Conference Call

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 2 • Forward-Looking Statements —This presentation contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not statements of historical fact may be "forward- looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. Results for any interim period presented herein are not necessarily indicative of results to be expected for the full year or for any other future period. For further information regarding Crawford & Company, and the risks and uncertainties involved in forward-looking statements, please read Crawford & Company's reports filed with the Securities and Exchange Commission and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com. —Crawford's business is dependent, to a significant extent, on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of cases and revenue for the Company, are generally not subject to accurate forecasting. • Revenues Before Reimbursements ("Revenues") —Revenues Before Reimbursements are referred to as "Revenues" in both consolidated and segment charts, bullets and tables throughout this presentation. • Segment and Consolidated Operating Earnings —Under the Financial Accounting Standards Board's Accounting Standards Codification ("ASC") Topic 280, "Segment Reporting," the Company has defined segment operating earnings as the primary measure used by the Company to evaluate the results of each of its four operating segments. Segment operating earnings represent segment earnings, including the direct and indirect costs of certain administrative functions required to operate our business, but excludes unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, restructuring and special charges, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests. • Earnings Per Share —The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class. —In certain periods, the Company has paid a higher dividend on CRD-A than on CRD-B. This may result in a different earnings per share ("EPS") for each class of stock due to the two-class method of computing EPS as required by ASC Topic 260 - "Earnings Per Share". The two-class method is an earnings allocation method under which EPS is calculated for each class of common stock considering both dividends declared and participation rights in undistributed earnings as if all such earnings had been distributed during the period. • Non-GAAP Financial Information —For additional information about certain non-GAAP financial information presented herein, see the Appendix following this presentation. FORWARD-LOOKING STATEMENTS AND ADDITIONAL INFORMATION

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 3 GLOBAL BUSINESS SERVICES LEADER • The world's largest publicly listed independent provider of global claims management solutions • Multiple globally recognized brand names: Crawford®, Broadspire®, GCG® • Clients include multinational insurance carriers, brokers and local insurance firms as well as 200 of the Fortune® 500

////////////////////////////////////////////////////////////////////////// TODAY'S AGENDA --- Welcome and Opening Comments --- Second Quarter 2017 Financial Review --- 2017 Reaffirmed Guidance and Strategic Initiatives

5 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// SECOND QUARTER 2017 BUSINESS SUMMARY (1) See Appendix for non-GAAP explanation and reconciliation Quarter Ended June 30, June 30, ($ in millions, except per share amounts) 2017 2016 Change Revenues $269.2 $282.3 (5)% Net Income Attributable to Shareholders of Crawford & Company $10.2 $8.6 18 % Diluted Earnings per Share CRD-A $0.19 $0.16 19 % CRD-B $0.17 $0.14 21 % Operating Earnings (1) $29.2 $23.9 22 % Operating Margin 10.8% 8.5% 230 bps Adjusted EBITDA (1) $38.2 $32.3 18 % Adjusted EBITDA Margin 14.2% 11.4% 280 bps

6 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// SECOND QUARTER 2017 BUSINESS HIGHLIGHTS • Reduced expense structure to streamline administrative and operational functions and fund investments in sales and marketing • U.S. Services delivered strong margins as a result of reprioritization of advertising spending in Contractor Connection • International margins expansion was driven by cost reduction initiatives • Broadspire saw 200 basis points of margin expansion driven by growth in medical management and disability services lines • Garden City Group continued to face a challenging market environment with fewer larger, high value cases • Rohit Verma joined Crawford as our new Global COO and will lead our four business lines and information technology • As a part of our long-term succession planning for the Board, Rahul Patel, a partner at King & Spalding, has joined our Board of Directors

////////////////////////////////////////////////////////////////////////// SECOND QUARTER 2017 Financial Review

8 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Unaudited ($ in thousands, except per share amounts) Three Months Ended June 30, 2017 2016 % Change Revenues Before Reimbursements $ 269,247 $ 282,343 (5)% Costs of Services Provided, Before Reimbursements 186,327 200,362 (7)% Selling, General, and Administrative Expenses 57,327 61,060 (6)% Corporate Interest Expense, Net 2,114 2,523 (16)% Restructuring and Special Charges 6,782 3,526 92 % Total Costs and Expenses Before Reimbursements 252,550 267,471 (6)% Other Income 388 405 (4)% Income Before Income Taxes 17,085 15,277 12 % Provision for Income Taxes 6,812 6,116 11 % Net Income 10,273 9,161 12 % Net Income Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests (72) (534) (87)% Net Income Attributable to Shareholders of Crawford & Company $ 10,201 $ 8,627 18 % Earnings Per Share - Diluted: Class A Common Stock $ 0.19 $ 0.16 19 % Class B Common Stock $ 0.17 $ 0.14 21 % Non-GAAP Adjusted Earnings Per Share - Diluted: (1) Class A Common Stock $ 0.27 $ 0.20 35 % Class B Common Stock $ 0.25 $ 0.19 32 % Cash Dividends per Share: Class A Common Stock $ 0.07 $ 0.07 — % Class B Common Stock $ 0.05 $ 0.05 — % STATEMENT OF OPERATIONS HIGHLIGHTS (1) See Appendix for non-GAAP explanation and reconciliation

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 9 2Q 2017 2Q 2016 $25 $20 $15 $10 $5 $0 Claims Ops Tech Svcs CAT Cont. Conn. WGL 2Q 2017 2Q 2016 60 40 20 0 Claims Ops Tech Svcs CAT Cont. Conn. WGL Revenues by Service Line ($ in millions) Cases Received by Service Line (In thousands) Operating Results (2Q 2017 v. 2Q 2016) • Revenues of $61.3 million versus $58.9 million • Operating earnings of $11.1 million versus $9.6 million • Operating earnings margin of 18.2% versus 16.2% • Cases received of 130,124 versus 98,492, primarily due to high-frequency, low-complexity WeGoLook cases Highlights • Increased operating earnings due to lower advertising and administrative support costs • Increased revenues in Contractor Connection driven by 10% increase in assignments • Reduced revenues in the Catastrophe Service line as a result of lower revenues from a project based outsourcing contract U.S. Catastrophe (CAT) Adjuster Activity • CAT revenues of $8.6 million versus $11.4 million • Average CAT adjusters deployed of 363 in 2017 versus 382 in 2016 U.S. SERVICES SEGMENT HIGHLIGHTS

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 10 2Q 2017 2Q 2016 $50 $40 $30 $20 $10 $0 U.K. Canada Asia-Pacific Europe and ROW Revenues by Geographic Region ($ in millions) Operating Results (2Q 2017 v. 2Q 2016) • Revenues of $110.4 million versus $122.6 million • Exchange rates reduced revenues by 5%, or $5.9 million • Operating earnings of $10.3 million versus $11.1 million • Operating earnings margin of 9.3% versus 9.1% • Cases received of 166,915 versus 160,906 Regional Highlights • Operating earnings decreased in the segment due to lower revenues and associated earnings from weather related cases in the UK • Revenues were negatively impacted by foreign exchange rate fluctuations • Case volumes increased due to growth in high- frequency, low-complexity cases in Canada, Asia and Europe INTERNATIONAL SEGMENT HIGHLIGHTS 2Q 2017 2Q 2016 80 60 40 20 0 U.K. Canada Asia-Pacific Europe and ROW Cases Received (In thousands)

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 11 2Q 2017 2Q 2016 60 45 30 15 0 Workers' Compensation Casualty Medical Management, Disability and Other 2Q 2017 2Q 2016 $45 $30 $15 $0 Medical Management Claims Management Risk Management Revenues by Service Line ($ in millions) Broadspire Cases Received (In thousands) Operating Results (2Q 2017 v. 2Q 2016) • Revenues of $77.9 million versus $75.1 million • Operating earnings of $8.9 million versus $6.5 million • Operating earnings margin of 11.4% versus 8.7% • Cases received of 113,631 versus 108,883 Highlights • Operating earnings increase resulting from increased revenues, operational efficiency gains, and a reduction in administrative support costs • Growth in medical management and disability service lines • Strong pipeline of future sales opportunities being pursued BROADSPIRE SEGMENT HIGHLIGHTS

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 12 2Q 2017 2Q 2016 $125 $100 $75 $50 $25 $0 76 94 Backlog ($ in millions) Operating Results (2Q 2017 v. 2Q 2016) • Revenues of $19.7 million versus $25.7 million • Operating (loss) earnings of $(1.7) million versus $2.6 million • Operating margin of (8.4)% versus 9.9% • Backlog of $76 million versus $94 million Highlights • Low project volume and relative values during the 2017 quarter • Deepwater Horizon class action settlement project continues to wind down • Expense review underway in response to market trends GARDEN CITY GROUP SEGMENT HIGHLIGHTS Revenues ($ in millions) 2Q 2017 2Q 2016 $30 $20 $10 19.7 25.7

13 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Unaudited ($ in thousands) June 30, 2017 December 31, 2016 Change Cash and cash equivalents $ 59,962 $ 81,569 $ (21,607) Accounts receivable, net 168,047 153,566 14,481 Unbilled revenues, net 114,969 101,809 13,160 Total receivables 283,016 255,375 27,641 Goodwill 116,488 91,750 24,738 Intangible assets arising from business acquisitions, net 101,942 86,931 15,011 Goodwill and intangible assets arising from business acquisitions 218,430 178,681 39,749 Deferred revenues 62,855 63,340 (485) Pension liabilities 95,782 105,175 (9,393) Short-term borrowings and current portion of capital leases 5,926 1,012 4,914 Long-term debt, less current portion 241,199 187,002 54,197 Total debt 247,125 188,014 59,111 Total stockholders' equity attributable to Crawford & Company 171,610 153,883 17,727 Net debt (1) 187,163 106,445 80,718 Redeemable noncontrolling interests 7,362 — 7,362 (1) See Appendix for non-GAAP explanation and reconciliation BALANCE SHEET HIGHLIGHTS

14 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Unaudited ($ in thousands) 2017 2016 Variance Net Income Attributable to Shareholders of Crawford & Company $ 17,865 $ 17,257 $ 608 Depreciation and Other Non-Cash Operating Items 23,794 23,048 746 Unbilled and Billed Receivables Change (23,091) (20,743) (2,348) Working Capital Change (26,269) 969 (27,238) U.S. and U.K. Pension Contributions (8,658) (9,072) 414 Cash Flows from Operating Activities (16,359) 11,459 (27,818) Property & Equipment Purchases, net (3,767) (4,588) 821 Capitalized Software (internal and external costs) (12,155) (8,749) (3,406) Free Cash Flow (1) ($32,281) ($1,878) ($30,403) For the year-to-date period ended June 30, OPERATING AND FREE CASH FLOW (1) See Appendix for non-GAAP explanation

15 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 2017 SHARE REPURCHASES • During the second quarter 2017, Crawford repurchased 356,320 shares of CRD-A for an average price of $8.42 per share, and 48,488 shares of CRD-B for an average price of $8.96 per share • The Company's share repurchase authorization, approved in August 2014, the ("2014 Repurchase Authorization"), provided the Company with the ability to repurchase up to 2,000,000 shares of CRD-A or CRD- B (or both) through July 2017 • A total of 1,050,492 shares remained to be purchased at June 30, 2017 under the 2014 Stock Repurchase Authorization which was terminated at the close of business July 28, 2017 • Effective July 29, 2017, the Company is authorized to repurchase up to 2,000,000 shares of CRD-A or CRD-B (or both) through July 2020 ("2017 Repurchase Authorization")

16 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Crawford & Company is reaffirming its guidance for 2017 as follows: YEAR ENDING DECEMBER 31, 2017 Low End High End Consolidated revenues before reimbursements $1.10 $1.13 billion After expected restructuring and special charges, net income attributable to shareholders of Crawford & Company $34.0 $39.0 million Diluted earnings per share--CRD-A $0.63 $0.73 per share Diluted earnings per share--CRD-B $0.55 $0.65 per share Consolidated operating earnings $90.0 $100.0 million Consolidated adjusted EBITDA $130.0 $140.0 million Before expected restructuring and special charges, net income attributable to shareholders of Crawford & Company on a non-GAAP basis $43.0 $48.0 million Diluted earnings per share--CRD-A $0.78 $0.88 per share Diluted earnings per share--CRD-B $0.71 $0.81 per share 2017 GUIDANCE The Company expects to incur restructuring and special charges in 2017 totaling approximately $13.0 million pretax. This is expected to be comprised of $3.0 million related to the Company's Global Business Services Center in Manila, Philippines and Global Technology Services Center in Pune, India (the "Centers") and $10.0 million related to other restructuring activities.

17 /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 2017 STRATEGIC INITIATIVES • Having a strong financial foundation Ø Implement cost reduction initiatives to drive margin expansion • Building an entrepreneurial culture Ø Identify attractive markets for expansion • Enhancing global capabilities Ø Explore strategic M&A opportunities • Delivering excellence in execution Ø Increase speed of doing business enterprise wide • Being a sales and service driven organization Ø Form a robust sales funnel and capitalize on cross-selling • Providing new products and services that matter Ø Deliver customized value propositions to clients

////////////////////////////////////////////////////////////////////////// Appendix SECOND QUARTER 2017

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 19 Measurements of financial performance not calculated in accordance with GAAP should be considered as supplements to, and not substitutes for, performance measurements calculated or derived in accordance with GAAP. Any such measures are not necessarily comparable to other similarly-titled measurements employed by other companies. Reimbursements for Out-of-Pocket Expenses In the normal course of our business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In this presentation, we do not believe it is informative to include in reported revenues the amounts of reimbursed expenses and related revenues, as they offset each other in our consolidated results of operations with no impact to our net income or operating earnings. As a result, unless noted in this presentation, revenue and expense amounts exclude reimbursements for out-of-pocket expenses. Net Debt Net debt is computed as the sum of long-term debt, capital leases and short-term borrowings less cash and cash equivalents. Management believes that net debt is useful because it provides investors with an estimate of what the Company's debt would be if all available cash was used to pay down the debt of the Company. The measure is not meant to imply that management plans to use all available cash to pay down debt. Free Cash Flow Management believes free cash flow is useful to investors as it presents the amount of cash the Company has generated that can be used for other purposes, including additional contributions to the Company's defined benefit pension plans, discretionary prepayments of outstanding borrowings under our credit agreement, and return of capital to shareholders, among other purposes. It does not represent the residual cash flow of the Company available for discretionary expenditures. The reconciliation from Cash Flows from Operating Activities is provided on slide 14. Segment and Consolidated Operating Earnings Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Management believes operating earnings is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria our management and chief operating decision maker use. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer- relationship intangible assets, restructuring and special charges, income taxes, and net income or loss attributable to noncontrolling interests. APPENDIX: NON-GAAP FINANCIAL INFORMATION

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 20 Adjusted EBITDA Adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results and the Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income with adjustments for depreciation and amortization, interest expense-net, income tax provision, restructuring and special charges, and non-cash stock- based compensation expense. Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. Non-GAAP Adjusted Net Income and Diluted Earnings per Share Included in non-GAAP adjusted net income as an add back to GAAP net income and diluted earnings per share, are restructuring and special charges net of tax, which arise from non-core items not directly related to our normal business or operations, or our future performance. Management believes it is useful to exclude these charges when comparing net income and diluted earnings per share across periods, as these charges are not from ordinary operations. APPENDIX: NON-GAAP FINANCIAL INFORMATION (continued)

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 21 Quarter Ended Quarter Ended Full Year June 30, June 30, Guidance Unaudited ($ in thousands) 2017 2016 2017 * Revenues Before Reimbursements Total Revenues $ 283,972 $ 297,669 $ 1,183,000 Reimbursements (14,725) (15,326) (68,000) Revenues Before Reimbursements $ 269,247 $ 282,343 $ 1,115,000 Costs of Services Provided, Before Reimbursements Total Costs of Services $ 201,052 $ 215,688 Reimbursements (14,725) (15,326) Costs of Services Provided, Before Reimbursements $ 186,327 $ 200,362 Revenues, Costs of Services Provided, and Operating Earnings Quarter Ended Quarter Ended Full Year June 30, June 30, Guidance Unaudited ($ in thousands) 2017 2016 2017 * Operating Earnings (Loss): U.S. Services $ 11,133 $ 9,560 International 10,293 11,125 Broadspire 8,899 6,529 Garden City Group (1,653) 2,558 Unallocated corporate and shared (costs) and credits, net 487 (5,889) Consolidated Operating Earnings 29,159 23,883 $ 95,000 Deduct: Net corporate interest expense (2,114) (2,523) (11,000) Stock option expense (457) (137) (1,575) Amortization expense (2,721) (2,420) (11,700) Restructuring and special charges (6,782) (3,526) (13,165) Income taxes (6,812) (6,116) (20,960) Net income attributable to non-controlling interests and redeemable noncontrolling interests (72) (534) (100) Net Income Attributable to Shareholders of Crawford & Company $ 10,201 $ 8,627 $ 36,500 RECONCILIATION OF NON-GAAP ITEMS * Midpoints of Company's Guidance, reaffirmed August 9, 2017

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 22 RECONCILIATION OF NON-GAAP ITEMS (continued) Adjusted EBITDA Quarter Ended Full Year June 30, June 30, Guidance Unaudited ($ in thousands) 2017 2016 2017 * Net income attributable to shareholders of Crawford & Company $ 10,201 $ 8,627 $ 36,500 Add: Depreciation and amortization 10,178 10,264 47,375 Stock-based compensation 2,109 1,228 6,000 Net corporate interest expense 2,114 2,523 11,000 Restructuring and special charges 6,782 3,526 13,165 Income taxes 6,812 6,116 20,960 Adjusted EBITDA $ 38,196 $ 32,284 $ 135,000 * Midpoints of Company's Guidance, reaffirmed August 9, 2017

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 23 RECONCILIATION OF NON-GAAP ITEMS (continued) Net Debt June 30, December 31, Unaudited ($ in thousands) 2017 2016 Net Debt Short-term borrowings $ 5,383 $ 30 Current installments of capital leases 543 982 Long-term debt and capital leases, less current installments 241,199 187,002 Total debt 247,125 188,014 Less: Cash and cash equivalents 59,962 81,569 Net debt $ 187,163 $ 106,445

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 24 RECONCILIATION OF NON-GAAP ITEMS (continued) Non-GAAP Adjusted Net Income and Diluted Earnings Per Share Three Months Ended June 30, 2017 Unaudited ($ in thousands) Income Before Taxes Income Taxes Net Income Net Income Attributable to Crawford & Company Diluted Earnings per CRD-A Share Diluted Earnings per CRD-B Share GAAP $ 17,085 $ (6,812) $ 10,273 $ 10,201 $ 0.19 $ 0.17 Add back: Restructuring and special charges 6,782 (2,217) 4,565 4,565 0.08 0.08 Non-GAAP Adjusted $ 23,867 $ (9,029) $ 14,838 $ 14,766 $ 0.27 $ 0.25 Three Months Ended June 30, 2016 Unaudited ($ in thousands) Income Before Taxes Income Taxes Net Income Net Income Attributable to Crawford & Company Diluted Earnings per CRD-A Share Diluted Earnings per CRD-B Share GAAP $ 15,277 $ (6,116) $ 9,161 $ 8,627 $ 0.16 $ 0.14 Add back: Restructuring and special charges 3,526 (1,188) 2,338 2,338 0.04 0.05 Non-GAAP Adjusted $ 18,803 $ (7,304) $ 11,499 $ 10,965 $ 0.20 $ 0.19

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 25 RECONCILIATION OF NON-GAAP ITEMS (continued) Non-GAAP Adjusted Net Income and Diluted Earnings Per Share *Full Year Guidance 2017 Unaudited ($ in thousands) Income Before Taxes Income Taxes Net Income Net Income Attributable to Crawford & Company Diluted Earnings per CRD-A Share Diluted Earnings per CRD-B Share GAAP $ 57,560 $ (20,960) $ 36,600 $ 36,500 $ 0.68 $ 0.60 Add back: Restructuring and special charges 13,165 (4,344) 8,821 8,821 0.15 0.15 Non-GAAP Adjusted $ 70,725 $ (25,304) $ 45,421 $ 45,321 $ 0.83 $ 0.75 * Midpoints of Company's Guidance, reaffirmed August 9, 2017

EX-99.3

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD, ATLANTA, GEORGIA 30319 (404) 300-1000

CRAWFORD & COMPANY

RESULTS OF OPERATIONS BY QUARTER (UNAUDITED)

Revised for Realignment of Reportable Segments

2016 Quarterly Period	First			Second			Third			Fourth			Full Year
	(Dollars in thousands, except per share amounts)
Revenues Before Reimbursements:
U.S. Services	$	58,553		$	58,886		$	56,530		$	57,415		$	231,384
International	116,858			122,617			120,950			116,837			477,262
Broadspire	76,200			75,099			76,676			74,002			301,977
Garden City Group	25,623			25,741			23,130			24,169			98,663
Total, before reimbursements	277,234			282,343			277,286			272,423			1,109,286
Reimbursements	13,674			15,326			18,101			21,201			68,302
Total Revenues	$	290,908		$	297,669		$	295,387		$	293,624		$	1,177,588
Direct Compensation, Fringe Benefits & Non-Employee Labor:
U.S. Services	$	35,476		$	32,529		$	32,608		$	35,570		$	136,183
% of related revenues before reimbursements	60.6		%	55.2		%	57.7		%	62.0		%	58.9		%
International	76,329			77,238			75,829			74,628			304,024
% of related revenues before reimbursements	65.3		%	63.0		%	62.7		%	63.9		%	63.7		%
Broadspire	41,622			42,240			41,891			41,284			167,037
% of related revenues before reimbursements	54.6		%	56.2		%	54.6		%	55.8		%	55.3		%
Garden City Group	17,320			16,500			14,975			16,021			64,816
% of related revenues before reimbursements	67.6		%	64.1		%	64.7		%	66.3		%	65.7		%
Total	$	170,747		$	168,507		$	165,303		$	167,503		$	672,060
% of Revenues before reimbursements	61.6		%	59.7		%	59.6		%	61.5		%	60.6		%
Expenses Other than Direct Compensation, Fringe
Benefits & Non-Employee Labor:
U.S. Services	$	14,048		$	16,797		$	14,568		$	14,164		$	59,577
% of related revenues before reimbursements	24.0		%	28.6		%	25.8		%	24.6		%	25.7		%
International	33,247			34,254			31,661			30,828			129,990
% of related revenues before reimbursements	28.5		%	27.9		%	26.2		%	26.4		%	27.2		%
Broadspire	25,873			26,330			26,522			26,212			104,937
% of related revenues before reimbursements	34.0		%	35.1		%	34.6		%	35.4		%	34.8		%
Garden City Group	7,031			6,683			6,003			6,905			26,622
% of related revenues before reimbursements	27.4		%	26.0		%	26.0		%	28.6		%	27.0		%
Total, before reimbursements	80,199			84,064			78,754			78,109			321,126
% of Revenues before reimbursements	28.9		%	29.8		%	28.4		%	28.7		%	28.9		%
Reimbursements	13,674			15,326			18,101			21,201			68,302
Total	$	93,873		$	99,390		$	96,855		$	99,310		$	389,428
% of Revenues	32.3		%	33.4		%	32.8		%	33.8		%	33.1		%
Segment Operating Earnings:
U.S. Services	$	9,029		$	9,560		$	9,354		$	7,681		$	35,624
% of related revenues before reimbursements	15.4		%	16.2		%	16.5		%	13.4		%	15.4		%
International	7,282			11,125			13,460			11,381			43,248
% of related revenues before reimbursements	6.2		%	9.1		%	11.1		%	9.7		%	9.1		%
Broadspire	8,705			6,529			8,263			6,506			30,003
% of related revenues before reimbursements	11.4		%	8.7		%	10.8		%	8.8		%	9.9		%
Garden City Group	1,272			2,558			2,152			1,243			7,225
% of related revenues before reimbursements	5.0		%	9.9		%	9.3		%	5.1		%	7.3		%
Deduct:
Unallocated corporate and shared costs	(4,618		)	(5,889		)	(6,947		)	(6,517		)	(23,971		)
Net corporate interest expense	(2,768		)	(2,523		)	(2,262		)	(1,632		)	(9,185		)
Stock option expense	(90		)	(137		)	(176		)	(218		)	(621		)
Amortization of customer-relationship intangible assets	(2,459		)	(2,420		)	(2,401		)	(2,312		)	(9,592		)
Restructuring and special charges	(2,417		)	(3,526		)	(1,488		)	(2,059		)	(9,490		)
Income before income taxes	13,936			15,277			19,955			14,073			63,241
Provision for income taxes	(5,307		)	(6,116		)	(8,606		)	(5,536		)	(25,565		)
Net Income	8,629			9,161			11,349			8,537			37,676
Net loss (income) attributable to noncontrolling interests	1			(534		)	(404		)	(773		)	(1,710		)
Net Income Attributable to Shareholders of Crawford & Company	$	8,630		$	8,627		$	10,945		$	7,764		$	35,966