8-K

Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT PURSUANT

TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): May 7, 2015

CRAWFORD & COMPANY

(Exact Name of Registrant as Specified in Its Charter)

Georgia

(State or Other Jurisdiction of Incorporation)

1-10356	58-0506554
(Commission File Number)	(IRS Employer Identification No.)
1001 Summit Blvd., Atlanta, Georgia	30319
(Address of Principal Executive Offices)	(Zip Code)

(404) 300-1000

(Registrant's Telephone Number, Including Area Code)

N/A

(Former Name or Former Address, if Changed Since Last Report)

     Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

TABLE OF CONTENTS

ITEM 2.02. Results of Operations and Financial Condition

ITEM 7.01. Regulation FD Disclosure

ITEM 9.01. Financial Statements and Exhibits

SIGNATURES

EXHIBIT INDEX

EX-99.1

EX-99.2

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Table of Contents

ITEM 2.02. Results of Operations and Financial Condition

     On May 7, 2015, Crawford & Company (the "Company") issued a press release containing information about the Company's financial results for the first quarter 2015. A copy of the press release is attached hereto as Exhibit 99.1 and is incorporated herein by this reference.

ITEM 7.01. Regulation FD Disclosure

     The Company has made available on the Company's website at www.crawfordandcompany.com a presentation designed to enhance the information presented at its quarterly earnings conference call on Thursday, May 7, 2015 at 3:00 p.m. Eastern Time. A copy of the presentation is attached hereto as Exhibit 99.2 and is incorporated herein by this reference.

ITEM 9.01. Financial Statements and Exhibits

(c)	Exhibits
Exhibit No.		Description
99.1		Press Release dated May 7, 2015
99.2		Slide Presentation

The information contained in this current report on Form 8-K and in the accompanying exhibits shall not be incorporated by reference into any filing of the Company with the SEC, whether made before or after the date hereof, regardless of any general incorporation by reference language in such filing, unless expressly incorporated by specific reference to such filing. The information, including the exhibits hereto, shall not be deemed to be "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that section or Sections 11 and 12(a)(2) of the Securities Act of 1933, as amended.

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Table of Contents

SIGNATURE

     Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

CRAWFORD & COMPANY               (Registrant)
By:	/s/ W. BRUCE SWAIN
	W. Bruce Swain
	Executive Vice President - Chief Financial Officer

Dated: May 7, 2015

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Table of Contents

EXHIBIT INDEX

Number	Descriptions
99.1	Press Release dated May 7, 2015
99.2	Slide Presentation

5

EX-99.1

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

FOR IMMEDIATE RELEASE

Crawford & Company Reports 2015 First Quarter Results

Updates 2015 Guidance

ATLANTA, GA. (May 7, 2015) -- Crawford & Company (www.crawfordandcompany.com) (NYSE: CRDA and CRDB), the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the first quarter ended March 31, 2015.

The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock (CRDA) than on the voting Class B Common Stock (CRDB), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRDA must receive the same type and amount of consideration as holders of CRDB, unless different consideration is approved by the holders of 75% of CRDA, voting as a class.

First Quarter 2015 Highlights

• Revenues before reimbursements of $287.8 million, compared to $275.3 million for the first quarter of 2014

• Net income attributable to shareholders of $3.0 million, down from $6.7 million in the same period last year

• Diluted earnings per share of $0.06 for CRDA and $0.04 for CRDB

• Acquisition of GAB Robins unconditionally cleared by the U.K. Competition & Markets Authority

• Announced appointment of Kieran Rigby as Chief Executive Officer, Europe and Clive Nicholls as Chief Executive Officer, U.K. & Ireland

• Commenced restructuring activities to reduce our expense base and improve margins in our global claims businesses

• Recorded special charges of $1.1 million due to the ongoing implementation of the Global Business Services Center in Manila

Mr. Jeffrey T. Bowman, chief executive officer of Crawford & Company, stated, "The challenging market environment has continued through the 2015 first quarter driving a further mix shift from high margin property claims, which typically results from severe weather, to high volume, low-value claims both in the U.S. and internationally. Given the persistence of this environment, we have made the strategic decision to further rationalize our cost structure to reduce expenses and enhance margins. Additionally, we have further realigned our senior management team to improve execution and capitalize on the opportunities that we see ahead of us. We expect the benefits of this plan to begin in the second quarter of this year."

Page 1 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

"In the U.K., we are pleased to report that we recently received approval for the acquisition of GAB Robins from the Competition & Markets Authority and have begun to rapidly integrate the two businesses. The key management decisions have been announced, further enhancing our senior leadership team." Mr. Bowman continued, "Importantly, our combined business and RFP activity in the U.K. have remained robust through this period of uncertainty which is a credit to our team. Additionally, our Broadspire segment performed well during the quarter and continues to be a bright spot for us. Revenues were up 8% and we enjoyed our first big contract win on the recently commenced disability product."

Mr. Bowman concluded, "Overall, we are optimistic about 2015. We have initiated significant cost reduction efforts across the Company and believe these actions will produce lasting benefits in our operating performance. As a result, we are updating our 2015 annual guidance to reflect a higher special charge and also increased operating earnings and diluted earnings per share before special charges. Looking forward, we are positioning our Company to create long-term shareholder value by focusing on profitable growth and leveraging the Company's numerous global resources."

First Quarter 2015 Financial Results Compared to Prior Year Period

First quarter 2015 consolidated revenues before reimbursements totaled $287.8 million, compared with $275.3 million for first quarter 2014. First quarter 2015 net income attributable to shareholders of Crawford & Company was $3.0 million compared with net income of $6.7 million in the first quarter of 2014. First quarter 2015 diluted earnings per share were $0.06 for CRDA and $0.04 for CRDB, compared with diluted earnings per share of $0.12 for CRDA and $0.11 for CRDB in the prior year quarter. Consolidated operating earnings, a non-GAAP financial measure, were $10.7 million in the 2015 first quarter, compared with $14.1 million in the 2014 period.

During the 2015 first quarter, the Company recorded special charges of $1.1 million, or $0.01 per share, associated with the ongoing implementation of its Global Business Services Center in Manila, Philippines.

Before this special charge, first quarter earnings per share on a non-GAAP basis were $0.07 for CRDA and $0.05 for CRDB.

Segment Results

Americas

Americas revenues before reimbursements were $89.5 million in the first quarter of 2015, increasing from $87.9 million in the first quarter of 2014. The growth in special project revenues in the U.S. was partially offset by weaker Canadian operating results. Additionally, our North American Contractor Connection business, while performing well, showed a modest slowdown in growth given the difficult comparison with the polar vortex in the first quarter of 2014. A headwind in the first quarter of 2015 was that the U.S. dollar strengthened against most foreign currencies in the segment, resulting in a negative exchange rate impact on segment revenues of approximately 5%. Operating earnings were $5.0 million in the 2015 first quarter, compared with $6.9 million in the first quarter of 2014, representing an operating margin of 6% and 8% in the 2015 and 2014 periods, respectively.

Page 2 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

EMEA/AP

First quarter 2015 revenues before reimbursements for the EMEA/AP segment totaled $91.3 million, compared with $80.3 million in the 2014 first quarter. This increase was due to the inclusion of revenues from the acquisition of GAB Robins in the U.K. Changes in foreign exchange rates negatively impacted revenues in this segment by approximately 8% in the first quarter of 2015 compared with the prior year period. EMEA/AP operating earnings were $1.5 million in the 2015 first quarter, compared with first quarter 2014 operating earnings of $1.9 million. The segment's operating margin was flat year-over-year, at 2%.

Broadspire

Broadspire segment revenues before reimbursements were $69.7 million in the 2015 first quarter, up from $64.8 million in the 2014 first quarter. Broadspire recorded operating earnings of $3.5 million in the first quarter of 2015, representing an operating margin of 5%, compared with $2.0 million, or 3% of revenues, in the 2014 first quarter. The segment's improvement was primarily attributed to new client wins and growth in workers' compensation case referrals.

Legal Settlement Administration

Legal Settlement Administration revenues before reimbursements were $37.4 million in the first quarter of 2015, compared with $42.4 million in the same period last year. The decrease in revenues was primarily due to anticipated declines in volumes associated with the Deepwater Horizon class action settlement. Operating earnings were flat year-over-year at $5.0 million, with the related operating margin increasing from 12% in the 2014 period to 13% in the 2015 period.

Balance Sheet and Cash Flow

Crawford & Company's consolidated cash and cash equivalents position as of March 31, 2015 totaled $40.8 million compared with $48.5 million at March 31, 2014.

The Company used $15.6 million of cash in operations during the first three months of 2015, compared with $65.3 million during the first three months of 2014. The improvement in cash used in operating activities in the first quarter of 2015 compared with the first quarter of 2014 was primarily due to improved collections of year-end accounts receivable, increases in deferred revenue, and lower payments for accrued liabilities, including incentive compensation.

2015 Guidance

Crawford & Company is updating parts of its guidance for 2015 as follows:

• Consolidated revenues before reimbursements remain between $1.16 and $1.19 billion;

• Consolidated operating earnings increased to between $87.0 and $97.0 million;

• Consolidated cash provided by operating activities unchanged between $40.0 and $50.0 million;

• After special charges, net income attributable to shareholders of Crawford & Company remain between $29.5 and $35.0 million, or $0.57 to $0.67 diluted earnings per CRDA share, or $0.50 to $0.60 diluted earnings per CRDB share;

• Before special charges, net income attributable to shareholders of Crawford & Company increased to between $41.5 and $47.0 million, or $0.80 to $0.90 diluted earnings per CRDA share, or $0.73 to $0.83 diluted earnings per CRDB share.

Page 3 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

The Company expects to incur pretax special charges in 2015, currently estimated at approximately $7.0 million for the integration of GAB Robins and $9.0 million related to the establishment of a Global Business Services Center in Manila, Philippines. In addition, the Company expects to incur an additional special charge in 2015, currently estimated at $4.0 million, related to restructuring activities in the EMEA/AP and Americas segments.

To a significant extent, Crawford's business depends on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.

In recent periods the Company has derived a material portion of its revenues and operating earnings from a limited number of client engagements and special projects within its Legal Settlement Administration segment, specifically its work on the gulf-related class action settlement. Although the Company continued to earn revenues from the Legal Settlement Administration projects in the first quarter 2015, these revenues, and related operating earnings, were at a reduced rate as compared to 2014. The projects continue to wind down, and the Company expects these revenues, and related operating earnings, to be at a reduced rate in all future periods, as compared to 2014. No assurances of timing of the project end dates and, therefore, continued revenues or operating earnings, can be provided. In the event the Company is unable to replace revenues and related operating earnings from these projects as they wind down, or upon the termination or other expiration thereof, with revenues and operating earnings from new projects and customers within this or other segments, there could be a material adverse effect on the Company's results of operations.

Conference Call

Crawford & Company's management will host a conference call with investors on Thursday, May 7, 2015 at 3:00 p.m. EST to discuss first quarter 2015 results. The call will be recorded and available for replay through June 6, 2015. You may dial 1-855-859-2056 to listen to the replay. The access code is 23943883. Alternatively, please visit our web site at www.crawfordandcompany.com for a live audio web cast and related financial presentation.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of income.

Page 4 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, any special charges or credits, income taxes, and net income or loss attributable to noncontrolling interests. The reconciliation of operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis is presented below.

Unallocated corporate and shared costs and credits represent expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments but are included in our financial performance measure of consolidated operating earnings. Special charges or credits are non-core items not expected to impact our operations on a regular recurring basis.

Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our consolidated or segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and varies significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors and affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis.

Page 5 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

Following is a reconciliation of segment and consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis and the related margins as a percentage of revenues before reimbursements for all periods presented (in thousands, except percentages):

	Three months ended
	March 31, 2015			% Margin		March 31, 2014			% Margin
Operating Earnings:
Americas	$	4,976		6	%	$	6,934		8	%
EMEA/AP	1,528			2	%	1,900			2	%
Broadspire	3,537			5	%	2,003			3	%
Legal Settlement Administration	4,951			13	%	4,967			12	%
Unallocated corporate and shared costs and credits, net	(4,296		)	(1	)%	(1,743		)	(1	)%
Consolidated Operating Earnings	10,696			4	%	14,061			5	%
Deduct:
Net corporate interest expense	(1,864		)	(1	)%	(1,301		)	—	%
Stock option expense	(149		)	—	%	(294		)	—	%
Amortization expense	(2,098		)	(1	)%	(1,592		)	(1	)%
Special charges	(1,063		)	—	%	—			—	%
Income taxes	(2,241		)	(1	)%	(4,288		)	(2	)%
Net (income) loss attributable to non-controlling interests	(295		)	—	%	66			—	%
Net income attributable to shareholders of Crawford & Company	$	2,986		1	%	$	6,652		2	%

Further information regarding the Company's financial position, operating results, and cash flows for the three months ended March 31, 2015 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest (based on annual revenues) independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford Solution^SM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting CRDA than on the voting CRDB, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRDA must receive the same type and amount of consideration as holders of CRDB, unless different consideration is approved by the holders of 75% of CRDA, voting as a class.

Page 6 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

Earnings per share may be different between CRDA and CRDB due to the payment of a higher per share dividend on CRDA than CRDB, and the impact that has on the earnings per share calculation according to generally accepted accounting principles.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.

This press release contains forward-looking statements, including statements about the financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company's reports filed with the SEC and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com.

Page 7 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD, ATLANTA, GEORGIA 30319 (404) 300-1000

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

Unaudited

(In Thousands, Except Per Share Amounts and Percentages)

Three Months Ended March 31,	2015			2014		% Change
Revenues:
Revenues Before Reimbursements	$	287,777		$	275,349	5	%
Reimbursements	18,839			14,009		34	%
Total Revenues	306,616			289,358		6	%
Costs and Expenses:
Costs of Services Provided, Before Reimbursements	219,323			203,893		8	%
Reimbursements	18,839			14,009		34	%
Total Costs of Services	238,162			217,902		9	%
Selling, General, and Administrative Expenses	60,387			59,730		1	%
Corporate Interest Expense, Net	1,864			1,301		43	%
Special Charges	1,063			—		nm
Total Costs and Expenses	301,476			278,933		8	%
Other Income	382			449		(15	)%
Income Before Income Taxes	5,522			10,874		(49	)%
Provision for Income Taxes	2,241			4,288		(48	)%
Net Income	3,281			6,586		(50	)%
Net (Income) Loss Attributable to Noncontrolling Interests	(295		)	66		nm
Net Income Attributable to Shareholders of Crawford & Company	$	2,986		$	6,652	(55	)%
Earnings Per Share - Basic:
Class A Common Stock	$	0.06		$	0.13	(54	)%
Class B Common Stock	$	0.04		$	0.12	(67	)%
Earnings Per Share - Diluted:
Class A Common Stock	$	0.06		$	0.12	(50	)%
Class B Common Stock	$	0.04		$	0.11	(64	)%
Cash Dividends Per Share:
Class A Common Stock	$	0.07		$	0.05	40	%
Class B Common Stock	$	0.05		$	0.04	25	%
nm = not meaningful

Page 8 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD, ATLANTA, GEORGIA 30319 (404) 300-1000

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED BALANCE SHEETS

As of March 31, 2015 and December 31, 2014

(In Thousands, Except Par Values)

				*
	March 31,			December 31,
	2015			2014
ASSETS
Current Assets:
Cash and Cash Equivalents	$	40,842		$	52,456
Accounts Receivable, Net	176,405			180,096
Unbilled Revenues, at Estimated Billable Amounts	121,800			103,163
Income Taxes Receivable	2,779			2,779
Prepaid Expenses and Other Current Assets	32,676			29,089
Total Current Assets	374,502			367,583
Property and Equipment	145,069			143,273
Less Accumulated Depreciation	(103,227		)	(102,414		)
Net Property and Equipment	41,842			40,859
Other Assets:
Goodwill	148,572			131,885
Intangible Assets Arising from Business Acquisitions, Net	112,093			75,895
Capitalized Software Costs, Net	77,250			75,536
Deferred Income Tax Assets	71,056			66,927
Other Noncurrent Assets	34,319			30,634
Total Other Assets	443,290			380,877
Total Assets	$	859,634		$	789,319
LIABILITIES AND SHAREHOLDERS' INVESTMENT
Current Liabilities:
Short-Term Borrowings	$	11,989		$	2,002
Accounts Payable	48,598			48,597
Accrued Compensation and Related Costs	63,896			82,151
Self-Insured Risks	13,645			14,491
Income Taxes Payable	3,756			2,618
Deferred Income Taxes	14,117			14,523
Deferred Rent	12,737			13,576
Other Accrued Liabilities	40,189			35,784
Deferred Revenues	49,661			45,054
Current Installments of Long-Term Debt and Capital Leases	1,869			763
Total Current Liabilities	260,457			259,559
Noncurrent Liabilities:
Long-Term Debt and Capital Leases, Less Current Installments	231,771			154,046
Deferred Revenues	27,190			26,706
Self-Insured Risks	9,839			10,041
Accrued Pension Liabilities	133,282			142,343
Other Noncurrent Liabilities	19,500			17,271
Total Noncurrent Liabilities	421,582			350,407
Shareholders' Investment:
Class A Common Stock, $1.00 Par Value	30,533			30,497
Class B Common Stock, $1.00 Par Value	24,690			24,690
Additional Paid-in Capital	38,977			38,617
Retained Earnings	300,584			301,091
Accumulated Other Comprehensive Loss	(229,403		)	(221,958		)
Shareholders' Investment Attributable to Shareholders of Crawford & Company	165,381			172,937
Noncontrolling Interests	12,214			6,416
Total Shareholders' Investment	177,595			179,353
Total Liabilities and Shareholders' Investment	$	859,634		$	789,319

* Derived from the audited Consolidated Balance Sheet

Page 9 of 11

`

Press Release

`CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD, ATLANTA, GEORGIA 30319 (404) 300-1000

CRAWFORD & COMPANY

SUMMARY RESULTS BY OPERATING SEGMENT

Unaudited

(In Thousands, Except Percentages)

Three Months Ended March 31,

	Americas						%		EMEA/AP						%		Broadspire						%		Legal Settlement Administration						%
	2015			2014			Change		2015			2014			Change		2015			2014			Change		2015			2014			Change
Revenues Before Reimbursements	$	89,467		$	87,891		2	%	$	91,263		$	80,336		14	%	$	69,672		$	64,758		8	%	$	37,375		$	42,364		(12	)%
Direct Compensation, Fringe Benefits & Non-Employee Labor	61,822			56,751			9	%	61,918			57,912			7	%	39,441			37,619			5	%	25,402			30,075			(16	)%
% of Revenues Before Reimbursements	69		%	65		%			68		%	72		%			57		%	58		%			68		%	71		%
Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor	22,669			24,206			(6	)%	27,817			20,524			36	%	26,694			25,136			6	%	7,022			7,322			(4	)%
% of Revenues Before Reimbursements	25		%	28		%			30		%	26		%			38		%	39		%			19		%	17		%
Total Operating Expenses	84,491			80,957			4	%	89,735			78,436			14	%	66,135			62,755			5	%	32,424			37,397			(13	)%
Operating Earnings (1)	$	4,976		$	6,934		(28	)%	$	1,528		$	1,900		(20	)%	$	3,537		$	2,003		77	%	$	4,951		$	4,967		—	%
% of Revenues Before Reimbursements	6		%	8		%			2		%	2		%			5		%	3		%			13		%	12		%

NOTE: "Direct Compensation, Fringe Benefits & Non-Employee Labor" and "Expenses Other Than Direct Compensation, Fringe Benefits & Non-Employee Labor" components are not comparable across

segments, but are comparable within each segment across periods.

(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges, and certain unallocated corporate and shared costs and credits. See pages 5-6 for additional information about segment operating earnings.

Page 10 of 11

Press Release

CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD, ATLANTA, GEORGIA 30319 (404) 300-1000

CRAWFORD & COMPANY

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

Three Months Ended March 31, 2015 and March 31, 2014

Unaudited

(In Thousands)

	2015			2014
Cash Flows From Operating Activities:
Net Income	$	3,281		$	6,586
Reconciliation of Net Income to Net Cash Used In Operating Activities:
Depreciation and Amortization	10,815			9,103
Stock-Based Compensation	404			(449		)
Loss (Gain) on Disposals of Property and Equipment, Net	31			(389		)
Changes in Operating Assets and Liabilities, Net of Effects of Acquisitions and Dispositions:
Accounts Receivable, Net	15,507			(9,131		)
Unbilled Revenues, Net	(16,612		)	(17,209		)
Accrued or Prepaid Income Taxes	(6		)	2,272
Accounts Payable and Accrued Liabilities	(22,719		)	(44,780		)
Deferred Revenues	4,155			(2,123		)
Accrued Retirement Costs	(8,781		)	(11,389		)
Prepaid Expenses and Other Operating Activities	(1,716		)	2,246
Net Cash Used In Operating Activities	(15,641		)	(65,263		)
Cash Flows From Investing Activities:
Acquisitions of Property and Equipment	(2,032		)	(2,571		)
Proceeds from Disposals of Property and Equipment	—			1,289
Capitalization of Computer Software Costs	(5,643		)	(3,372		)
Payments for Acquisitions, Net of Cash Acquired	(66,077		)	—
Cash Surrendered in Sale of Business	—			(1,554		)
Net Cash Used In Investing Activities	(73,752		)	(6,208		)
Cash Flows From Financing Activities:
Cash Dividends Paid	(3,373		)	(2,489		)
Payments Related to Shares Received for Withholding Taxes Under Stock-Based Compensation Plans	—			(1,327		)
Proceeds from Shares Purchased Under Employee Stock-Based Compensation Plans	9			25
Repurchases of Common Stock	(137		)	(1,391		)
Increases in Short-Term and Revolving Credit Facility Borrowings	110,273			55,238
Payments on Short-Term and Revolving Credit Facility Borrowings	(25,002		)	(4,125		)
Payments on Capital Lease Obligations	(552		)	(220		)
Dividends Paid to Noncontrolling Interests	—			(142		)
Other Financing Activities	—			(26		)
Net Cash Provided By Financing Activities	81,218			45,543
Effects of Exchange Rate Changes on Cash and Cash Equivalents	(3,439		)	(1,514		)
Decrease in Cash and Cash Equivalents	(11,614		)	(27,442		)
Cash and Cash Equivalents at Beginning of Year	52,456			75,953
Cash and Cash Equivalents at End of Period	$	40,842		$	48,511

Page 11 of 11

EX-99.2

First Quarter 2015 Earnings Conference Call May 7, 2015 Crawford & Company

PAGE 2 • Forward-Looking Statements —This presentation contains forward-looking statements, including statements about the future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not statements of historical fact may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. Results for any interim period presented herein are not necessarily indicative of results to be expected for the full year or for any other future period. For further information regarding Crawford & Company, and the risks and uncertainties involved in forward-looking statements, please read Crawford & Company's reports filed with the United States Securities and Exchange Commission and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com. —Crawford's business is dependent, to a significant extent, on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of cases and revenue for the Company, are generally not subject to accurate forecasting. —In recent periods the Company has derived a material portion of its revenues and operating earnings from a limited number of client engagements and special projects within its Legal Settlement Administration segment, specifically its work on the gulf-related class action settlement. Although the Company continued to earn revenues from the Legal Settlement Administration projects in 2015, these revenues, and related operating earnings, were at a reduced rate as compared to 2014. The projects continue to wind down, and the Company expects these revenues, and related operating earnings, to be at a reduced rate in all future periods, as compared to 2014. No assurances of timing of the project end dates and, therefore, continued revenues or operating earnings, can be provided. In the event the Company is unable to replace revenues and related operating earnings from these projects as they wind down, or upon the termination or other expiration thereof, with revenues and operating earnings from new projects and customers within this or other segments, there could be a material adverse effect on the Company's results of operations. • Revenues Before Reimbursements ("Revenues") —Revenues Before Reimbursements are referred to as "Revenues" in both consolidated and segment charts, bullets and tables throughout this presentation. • Segment and Consolidated Operating Earnings —Under the Financial Accounting Standards Board's Accounting Standards Codification ("ASC") Topic 280, "Segment Reporting," the Company has defined segment operating earnings as the primary measure used by the Company to evaluate the results of each of its four operating segments. Segment operating earnings exclude income taxes, interest expense, amortization of customer-relationship intangible assets, special charges, stock option expense, earnings or loss attributable to non-controlling interests, and certain unallocated corporate and shared costs and credits. Consolidated operating earnings is the total of segment operating earnings and certain unallocated and shared costs and credits. • Earnings Per Share —The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock (CRDA) than on the voting Class B Common Stock (CRDB), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRDA must receive the same type and amount of consideration as holders of CRDB, unless different consideration is approved by the holders of 75% of CRDA, voting as a class. —In certain periods, the Company has paid a higher dividend on CRDA than on CRDB. This may result in a different earnings per share ("EPS") for each class of stock due to the two-class method of computing EPS as required by ASC Topic 260 - "Earnings Per Share". The two- class method is an earnings allocation method under which EPS is calculated for each class of common stock considering both dividends declared and participation rights in undistributed earnings as if all such earnings had been distributed during the period. • Non-GAAP Financial Information —For additional information about certain non-GAAP financial information presented herein, see the Appendix following this presentation. FORWARD-LOOKING STATEMENTS AND ADDITIONAL INFORMATION

PAGE 3 • The world's largest independent provider of global claims management solutions • Multiple globally recognized brand names: Crawford, Broadspire, GCG • Clients include multinational insurance carriers, brokers and local insurance firms as well as 200 of the Fortune 500 GLOBAL BUSINESS SERVICES LEADER EMEA-A/P 1 Serves the U.K., European, Middle Eastern, African and Asia Pacific markets BROADSPIRE 3 Serves large national accounts, carriers and self-insured entities AMERICAS 2 Serves the U.S., Canadian and Latin American markets LEGAL SETTLEMENT ADMINISTRATION 4 Provides administration for class action settlements and bankruptcy matters

TODAY'S AGENDA --- Welcome and Opening Comments --- First Quarter 2015 Financial Review --- Updated Guidance

PAGE 5 14.1 288 275 Revenues ($ in millions) Consolidated Operating Earnings ($ in millions) • Revenues of $288 million • Consolidated operating earnings of $10.7 million • Diluted earnings per share of $0.06 for CRDA and $0.04 for CRDB • Diluted earnings per share on a non-GAAP basis of $0.07 for CRDA and $0.05 for CRDB (1), before the impact of $1.1 million special charge in first quarter 2015 • Strategic cost reduction program planned for Americas and EMEA/AP, costs and savings to begin in Q2 and Q3 2015 • Further management changes implemented to drive execution in the Americas and EMEA/AP • GAB Robins acquisition in U.K. receives unconditional approval; integration underway • Global Business Services Center initiative underway • Improvement in Broadspire operating results FIRST QUARTER 2015 BUSINESS SUMMARY 10.7 (1) See Appendix for non-GAAP explanation and reconciliation

FIRST QUARTER 2015 Financial Review

PAGE 7 Unaudited ($ in thousands, except per share amounts) Three Months Ended March 31, 2015 2014 % Change Revenues Before Reimbursements $287,777 $275,349 5 % Costs of Services Before Reimbursements 219,323 203,893 8 % Selling, General, and Administrative Expenses 60,387 59,730 1 % Corporate Interest Expense, Net 1,864 1,301 43 % Special Charges 1,063 — nm Total Costs and Expenses Before Reimbursements 282,637 264,924 7 % Other Income 382 449 (15 )% Income Before Income Taxes 5,522 10,874 (49 )% Provision for Income Taxes 2,241 4,288 (48 )% Net Income 3,281 6,586 (50 )% Net (Income) Loss Attributable to Noncontrolling Interests (295 ) 66 nm Net Income Attributable to Shareholders of Crawford & Company $2,986 $6,652 (55 )% Earnings Per Share - Diluted: Class A Common Stock $0.06 $0.12 (50 )% Class B Common Stock $0.04 $0.11 (64 )% Cash Dividends per Share: Class A Common Stock $0.07 $0.05 40 % Class B Common Stock $0.05 $0.04 25 % INCOME STATEMENT HIGHLIGHTS nm=not meaningful

PAGE 8 U.S. Canada Latin America/ Caribbean Revenues by Geographic Region ($ in millions) Americas Cases Received (In thousands) U.S. Canada Latin America/ Caribbean Operating Results (1Q 2015 v. 1Q 2014) • Revenues of $89.5 million versus $87.9 million • Exchange rates reduced revenues by 4.7% • Operating earnings of $5.0 million versus $6.9 million • Operating earnings margins of 5.6% versus 7.9% • Cases received of 156,138 versus 185,935 U.S. Property and Casualty • Long-term outsourcing project to assist major U.S. insurer offset decline in weather-related cases • Cost reduction initiatives underway, costs and savings to begin in Q2 and Q3 2015 Canada • Revenues increased on constant dollar basis, but declined slightly due to negative exchange rate impact • Canadian Contractor Connection network expansion continues Latin America & Caribbean • Concentration on Brazil and region-wide accident and health product line • Cost reduction initiatives underway, costs and savings to begin in Q2 and Q3 2015 AMERICAS SEGMENT HIGHLIGHTS

PAGE 9 9.1 85.9 6.5 17.4 6.3 6.8 Revenues ($ in millions) Catastrophe Cases (In thousands) U.S. Catastrophe (CAT) Adjuster Activity • CAT revenues in the 2015 period included $12.6 million under an outsourcing arrangement with a major U.S. insurer where the Company supplies adjusters to the client's location without corresponding case referrals. Revenues from this arrangement in the 2014 period were $1.9 million. • Apart from this outsourcing arrangement, U.S. CAT activity reflected weakness due to an overall lack of severe weather events. AMERICAS SEGMENT HIGHLIGHTS (cont.) 7.9

PAGE 10 U.K. Europe U.K. Asia-Pacific Asia-Pacific Europe Revenues by Geographic Region ($ in millions) EMEA/AP Cases Received (In thousands) Operating Results (1Q 2015 v. 1Q 2014) • Revenues of $91.3 million versus $80.3 million • Exchange rates reduced revenues by 8.0% • Operating earnings of $1.5 million versus $1.9 million • Operating earnings margins of 1.7% versus 2.4% • Cases received of 140,654 versus 126,951 U.K. • U.K. acquisition of GAB Robins drove revenue and case growth • Acquisition integration underway; key senior executives retained Europe • Claims volume increased in first quarter from high frequency claims • Continued focus on improving operating performance Asia-Pacific • Benign weather during 2015 EMEA/AP SEGMENT HIGHLIGHTS

PAGE 11 Revenues by Service Line ($ in millions) Broadspire Cases Received (In thousands) Risk Mgmt Info. Svcs. Other Medical Mgmt. Casualty Workers' Comp. Workers' Comp. Operating Results (1Q 2015 v. 1Q 2014) • Revenues of $69.7 million versus $64.8 million • Operating earnings of $3.5 million versus $2.0 million • Operating earnings margins of 5.1% versus 3.1% • Cases received of 111,454 versus 83,956; 1Q 2015 includes 16,300 accident and health cases, previously handled by U.S. Claims Services service line in the Americas segment Broadspire • Strong growth in workers' compensation claims • Medical management revenues increased from greater utilization • Disability and absence management services products gaining traction in the market First BROADSPIRE SEGMENT HIGHLIGHTS

PAGE 12 Backlog ($ in millions) Operating Results (1Q 2015 v. 1Q 2014) • Revenues of $37.4 million versus $42.4 million • Operating earnings of $5.0 million in both periods • Operating earnings margins of 13.2% versus 11.7% • Backlog at $103 million versus $101 million Garden City Group • Deepwater Horizon class action settlement project continued to wind down • Focus on operating margin improvement • Activities to build new business pipeline ongoing LEGAL SETTLEMENT ADMINISTRATION SEGMENT HIGHLIGHTS Revenues ($ in millions) 42.4 37.4 103 101

PAGE 13 Unaudited ($ in thousands) March 31, 2015 December 31, 2014 Change Cash and cash equivalents $40,842 $52,456 ($11,614 ) Accounts receivable, net 176,405 180,096 (3,691 ) Unbilled revenues, net 121,800 103,163 18,637 Total receivables 298,205 283,259 14,946 Goodwill and intangible assets arising from business acquisitions 260,665 207,780 52,885 Deferred revenues 76,851 71,760 5,091 Pension liabilities 133,282 142,343 (9,061 ) Current portion of long-term debt, capital leases and short-term borrowings 13,858 2,765 11,093 Long-term debt, less current portion 231,771 154,046 77,725 Total debt 245,629 156,811 88,818 Total stockholders' equity attributable to Crawford & Company 165,381 172,937 (7,556 ) Net debt* 204,787 104,355 100,432 Total debt / capitalization 60 % 48 % *Net debt is defined by the Company as long-term debt, capital leases and short-term borrowings, net of cash and cash equivalents. See Appendix for non-GAAP reconciliation. BALANCE SHEET HIGHLIGHTS

PAGE 14 Unaudited ($ in thousands) 2015 2014 Variance Net Income Attributable to Shareholders of Crawford & Company $ 2,986 $ 6,652 $ (3,666 ) Depreciation and Other Non-Cash Operating Items 11,545 8,199 3,346 Unbilled and Billed Receivables Change (1,105 ) (26,340 ) 25,235 Working Capital Change (24,389 ) (49,444 ) 25,055 U.S. and U.K. Pension Contributions (4,678 ) (4,330 ) (348 ) Cash Flows from Operating Activities (15,641 ) (65,263 ) 49,622 Property & Equipment Purchases, net (2,032 ) (2,571 ) 539 Capitalized Software (internal and external costs) (5,643 ) (3,372 ) (2,271 ) Free Cash Flow (1) $ (23,316 ) $ (71,206 ) $ 47,890 For the three months ended March 31, OPERATING AND FREE CASH FLOW (1) See Appendix for non-GAAP explanation

PAGE 15 Share Repurchases: • During the 2015 first quarter, Crawford repurchased 17,700 shares of CRDA at an average cost of $7.79 per share • From inception of share repurchase programs authorized in May 2012 through March 31, 2015, Crawford has repurchased 1,589,227 shares of CRDA at an average cost of $6.28 per share and 7,000 shares of CRDB at an average cost of $3.83 per share Dividends: • During the 2015 first quarter, Crawford paid a dividend of $0.07 on CRDA and $0.05 on CRDB OTHER FINANCIAL HIGHLIGHTS

PAGE 16 Crawford & Company is updating its guidance range for 2015 as follows: YEAR ENDING DECEMBER 31, 2015 Low End High End Consolidated revenues before reimbursements $1.16 $1.19 billion Consolidated operating earnings $87.0 $97.0 million Consolidated cash provided by operating activities $40.0 $50.0 million After special charges, net income attributable to shareholders of Crawford & Company $29.5 $35.0 million Diluted earnings per share--CRDA $0.57 $0.67 per share Diluted earnings per share--CRDB $0.50 $0.60 per share Before special charges, net income attributable to shareholders of Crawford & Company $41.5 $47.0 million Diluted earnings per share--CRDA $0.80 $0.90 per share Diluted earnings per share--CRDB $0.73 $0.83 per share 2015 GUIDANCE The Company expects to incur pretax special charges in 2015, currently estimated at approximately $7.0 million for the integration of GAB Robins and $9.0 million related to the establishment of a Global Business Services Center in Manila, Philippines. In addition, the Company expects to incur an additional special charge in 2015, currently estimated at $4.0 million, related to restructuring activities in the EMEA/AP and Americas segments.

Appendix FIRST QUARTER 2015

PAGE 18 Measurements of financial performance not calculated in accordance with GAAP should be considered as supplements to, and not substitutes for, performance measurements calculated or derived in accordance with GAAP. Any such measures are not necessarily comparable to other similarly-titled measurements employed by other companies. Reimbursements for Out-of-Pocket Expenses In the normal course of our business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues,respectively, in our consolidated results of operations. In this presentation, we do not believe it is informative to include in reported revenues the amounts of reimbursed expenses and related revenues, as they offset each other in our consolidated results of operations with no impact to our net income or operating earnings (loss). As a result, unless noted in this presentation, revenue and expense amounts exclude reimbursements for out-of-pocket expenses. The GAAP-required gross up of our revenues including these pass-through reimbursed expenses is self-evident in the accompanying reconciliation. Net Debt Net debt is computed as the sum of long-term debt, capital leases and short-term borrowings less cash and cash equivalents. Management believes that net debt is useful because it provides investors with an estimate of what the Company's debt would be if all available cash was used to pay down the debt of the Company. The measure is not meant to imply that management plans to use all available cash to pay down debt. Free Cash Flow Management believes free cash flow is useful to investors as it presents the amount of cash the Company has generated that can be used for other purposes, including additional contributions to the Company's defined benefit pension plans, discretionary prepayments of outstanding borrowings under our credit agreement, and return of capital to shareholders, among other purposes. It does not represent the residual cash flow of the Company available for discretionary expenditures. The reconciliation from Cash Flows from Operating Activities is provided on slide 14. Segment and Consolidated Operating Earnings Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Management believes operating earnings is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria our management and chief operating decision maker use. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges, income taxes, and net income or loss attributable to noncontrolling interests. Non-GAAP adjusted Net Income and Diluted Earnings per Share Included in net income and earnings per share are special charges, which arise from non-core items not expected to impact our future performance on a regular recurring basis. Management believes it is useful to others to exclude these charges when comparing net income and diluted earnings per share across periods, as these charges are not from ordinary operations. APPENDIX: NON-GAAP FINANCIAL INFORMATION

PAGE 19 Quarter Ended Quarter Ended Full Year March 31 March 31 Guidance Unaudited ($ in thousands) 2015 2014 2015 * Revenues Before Reimbursements Total Revenues $ 306,616 $ 289,358 $ 1,255,000 Reimbursements (18,839 ) (14,009 ) (80,000 ) Revenues Before Reimbursements $ 287,777 $ 275,349 $ 1,175,000 Costs of Services Before Reimbursements Total Costs of Services $ 238,162 $ 217,902 Reimbursements (18,839 ) (14,009 ) Costs of Services Before Reimbursements $ 219,323 $ 203,893 Revenues, Costs of Services, and Operating Earnings Quarter Ended Quarter Ended Full Year March 31 March 31 Guidance Unaudited ($ in thousands) 2015 2014 2015 * Operating Earnings: Americas $ 4,976 $ 6,934 EMEA/AP 1,528 1,900 Broadspire 3,537 2,003 Legal Settlement Administration 4,951 4,967 Unallocated corporate and shared costs and credits (4,296 ) (1,743 ) Consolidated Operating Earnings 10,696 14,061 92,000 Deduct: Net corporate interest expense (1,864 ) (1,301 ) (9,100 ) Stock option expense (149 ) (294 ) (500 ) Amortization expense (2,098 ) (1,592 ) (8,500 ) Special charges and credits (1,063 ) — (20,000 ) Income taxes (2,241 ) (4,288 ) (21,550 ) Net (income) loss attributable to non-controlling interests (295 ) 66 (100 ) Net Income Attributable to Shareholders of Crawford & Company $ 2,986 $ 6,652 $ 32,250 RECONCILIATION OF NON-GAAP ITEMS * Midpoints of Company's May 7, 2015 Guidance

PAGE 20 RECONCILIATION OF NON-GAAP ITEMS (cont.) Net Debt March 31, December 31, Unaudited ($ in thousands) 2015 2014 Net Debt Short-term borrowings $ 11,989 $ 2,002 Current installments of long-term debt and capital leases 1,869 763 Long-term debt and capital leases, less current installments 231,771 154,046 Total debt 245,629 156,811 Less: Cash and cash equivalents 40,842 52,456 Net debt $ 204,787 $ 104,355

PAGE 21 RECONCILIATION OF NON-GAAP ITEMS (cont.) Non-GAAP Adjusted Net Income and Diluted Earnings Per Share Three Months Ended March 31, 2015 Unaudited ($ in thousands) Income Before Taxes Tax Expense Net Income Net Income Attributable to Crawford & Company Diluted Earnings per Share (CRDA) Diluted Earnings per Share (CRDB) GAAP $ 5,522 $ 2,241 $ 3,281 $ 2,986 $ 0.06 $ 0.04 Add back: Special charges 1,063 415 648 648 0.01 0.01 Non-GAAP Adjusted $ 6,585 $ 2,656 $ 3,929 $ 3,634 $ 0.07 $ 0.05 Full Year Guidance for 2015 * Unaudited ($ in thousands) Income Before Taxes Tax Expense Net Income Net Income Attributable to Crawford & Company Diluted Earnings per Share (CRDA) Diluted Earnings per Share (CRDB) GAAP $ 53,900 $ 21,550 $ 32,350 $ 32,250 $ 0.62 $ 0.55 Add back: Special charges 20,000 7,800 12,200 12,200 0.23 0.23 Non-GAAP Adjusted $ 73,900 $ 29,350 $ 44,550 $ 44,450 $ 0.85 $ 0.78 * Midpoints of Company's May 7, 2015 Guidance