EX-99.2 3 a2021q3exhibit992.htm EX-99.2 Document



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CNA Financial Corporation
Supplemental Financial Information


September 30, 2021



This report is for informational purposes only and includes consolidated financial statements and financial exhibits that are unaudited. This report should be read in conjunction with documents filed with the U.S. Securities and Exchange Commission, including the most recent Annual Report on Form 10-K.



Table of Contents




Statements of Operations
Periods ended September 30Three MonthsNine Months
(In millions)20212020Change20212020Change
Revenues:
Net earned premiums$2,059$1,953%$6,056$5,672%
Net investment income513517(1)1,6081,38017 
Net investment gains (losses)2227117(120)
Non-insurance warranty revenue3573171,054926
Other revenues86

1919

Total revenues2,959 2,820 8,854 7,877 12 
Claims, Benefits and Expenses:
Insurance claims and policyholders' benefits1,6321,6164,6844,683
Amortization of deferred acquisition costs3683601,0841,046
Non-insurance warranty expense330293973859
Other operating expenses287269874852
Interest28328594
Total claims, benefits and expenses2,645 2,570 (3)7,700 7,534 (2)
Income (loss) before income tax314 250 1,154 343 
Income tax (expense) benefit(58)(37)(218)(40)
Net income (loss)$256 $213 20 %$936 $303 N/M%
1




Components of Income (Loss), Per Share Data and Return on Equity
Periods ended September 30Three MonthsNine Months
(In millions, except per share data)2021202020212020
Components of Income (Loss)
Core income (loss)$237 $193 $841 $400 
Net investment gains (losses)19 20 95 (97)
Net income (loss)$256 $213 $936 $303 
Diluted Earnings (Loss) Per Common Share
Core income (loss)$0.87 $0.71 $3.08 $1.47 
Net investment gains (losses)0.07 0.08 0.35 (0.36)
Diluted earnings (loss) per share$0.94 $0.79 $3.43 $1.11 
Weighted Average Outstanding Common Stock and Common Stock Equivalents
Basic271.7 271.7 271.8 271.6 
Diluted272.7 272.3 272.8 272.3 
Return on Equity
Net income (loss) (1)
8.1 %7.2 %9.8 %3.3 %
Core income (loss) (2)
7.7 6.7 9.3 4.5 
(1) Annualized net income (loss) divided by the average stockholders' equity including accumulated other comprehensive income (loss) (AOCI) for the period. Average equity including AOCI is calculated using a simple average of the beginning and ending balances for the period.
(2) Annualized core income (loss) divided by the average stockholders' equity excluding AOCI for the period. Average equity excluding AOCI is calculated using a simple average of the beginning and ending balances for the period.

2




Selected Balance Sheet Data and Statement of Cash Flows Data
(In millions, except per share data)September 30, 2021December 31, 2020
Total investments$50,236 $50,293 
Reinsurance receivables, net of allowance for uncollectible receivables5,328 4,457 
Total assets66,522 64,026 
Insurance reserves42,607 41,143 
Debt2,778 2,776 
Total liabilities53,858 51,319 
Accumulated other comprehensive income (loss) (1)
346 803 
Total stockholders' equity12,664 12,707 
Book value per common share$46.67 $46.82 
Book value per common share excluding AOCI$45.39 $43.86 
Outstanding shares of common stock (in millions of shares)271.4 271.4 
Statutory capital and surplus - Combined Continental Casualty Companies (2)
$11,098 $10,708 
Three Months Ended September 3020212020
Net cash flows provided (used) by operating activities$669 $758 
Net cash flows provided (used) by investing activities(395)(882)
Net cash flows provided (used) by financing activities(104)(25)
Net cash flows provided (used) by operating, investing and financing activities$170 $(149)
Nine Months Ended September 3020212020
Net cash flows provided (used) by operating activities$1,354 $1,408 
Net cash flows provided (used) by investing activities(597)(407)
Net cash flows provided (used) by financing activities(545)(801)
Net cash flows provided (used) by operating, investing and financing activities$212 $200 
(1) As of September 30, 2021 and December 31, 2020, the net unrealized gains on investments included in AOCI were net of after-tax Shadow Adjustments of $2,481 million and $2,773 million. To the extent that unrealized gains on fixed income securities supporting certain products within the Life & Group segment would result in a premium deficiency if realized, an increase in Insurance reserves are recorded, net of tax, as a reduction of net unrealized gains through Other comprehensive income (loss) (Shadow Adjustments).
(2) Statutory capital and surplus as of September 30, 2021 is preliminary.
3




Property & Casualty - Results of Operations
Periods ended September 30Three MonthsNine Months
(In millions)20212020Change20212020Change
Gross written premiums$3,239 $3,008 %$9,892 $9,256 %
Gross written premiums ex. 3rd party captives
2,224 2,014 10 6,790 6,253 
Net written premiums1,909 1,821 5,755 5,614 
Net earned premiums1,937 1,827 5,688 5,293 
Net investment income271 292 872 713 
Non-insurance warranty revenue357 317 1,054 926 
Other revenues19 19 
Total operating revenues2,573 2,441 7,633 6,951 10 
Insurance claims and policyholders' benefits1,342 1,259 3,762 3,683 
Amortization of deferred acquisition costs368 360 1,084 1,046 
Non-insurance warranty expense330 293 973 859 
Other insurance related expenses228 225 694 693 
Other expenses25 13 60 65 
Total claims, benefits and expenses2,293 2,150 (7)6,573 6,346 (4)
Core income (loss) before income tax280 291 1,060 605 
Income tax (expense) benefit on core income (loss)(63)(55)(229)(123)
Core income (loss)$217 $236 (8)%$831 $482 72 %
Other Performance Metrics
Underwriting gain (loss)$(1)$(17)94 %$148 $(129)N/M%
Loss & LAE ratio69.1 %68.8 %(0.3)pts65.8 %69.2 %3.4 pts
Expense ratio30.7 31.8 1.1 31.3 32.9 1.6 
Dividend ratio0.2 0.3 0.1 0.3 0.3 — 
Combined ratio100.0 %100.9 %0.9 pts97.4 %102.4 %5.0 pts
Combined ratio excluding catastrophes and development91.1 %92.6 %1.5 pts91.5 %93.1 %1.6 pts
Net accident year catastrophe losses incurred$178 $160 $357 $536 
Effect on loss & LAE ratio9.2 %8.7 %(0.5)pts6.3 %10.1 %3.8 pts
Net prior year development and other: (favorable) / unfavorable$(5)$(8)$(17)$(44)
Effect on loss & LAE ratio(0.3)%(0.4)%(0.1)pts(0.4)%(0.8)%(0.4)pts
Rate%12 %(4)pts10 %11 %(1)pts
Renewal premium change%12 %(3)pts10 %11 %(1)pts
Retention81 %82 %(1)pts82 %83 %(1)pts
New business $405 $327 24 %$1,189 $1,023 16 %
        

4




Specialty - Results of Operations
Periods ended September 30Three MonthsNine Months
(In millions)20212020Change20212020Change
Gross written premiums$1,953 $1,855 %$5,650 $5,331 %
Gross written premiums ex. 3rd party captives
943 861 10 2,656 2,413 10 
Net written premiums822 795 2,350 2,231 
Net earned premiums773 734 2,270 2,124 
Net investment income116 126 367 315 
Non-insurance warranty revenue357 317 1,054 926 
Other revenues— 
Total operating revenues1,247 1,177 3,692 3,366 10 
Insurance claims and policyholders' benefits446 433 1,314 1,348 
Amortization of deferred acquisition costs165 158 478 462 
Non-insurance warranty expense330 293 973 859 
Other insurance related expenses71 66 212 208 
Other expenses13 14 36 37 
Total claims, benefits and expenses1,025 964 (6)3,013 2,914 (3)
Core income (loss) before income tax222 213 679 452 
Income tax (expense) benefit on core income (loss)(49)(45)(148)(98)
Core income (loss)$173 $168 %$531 $354 50 %
Other Performance Metrics
Underwriting gain (loss)$91 $77 18 %$266 $106 151 %
Loss & LAE ratio57.7 %59.0 %1.3 pts57.8 %63.4 %5.6 pts
Expense ratio30.6 30.5 (0.1)30.4 31.5 1.1 
Dividend ratio(0.1)— 0.1 0.1 0.1 — 
Combined ratio88.2 %89.5 %1.3 pts88.3 %95.0 %6.7 pts
Combined ratio excluding catastrophes and development89.6 %90.5 %0.9 pts89.6 %91.4 %1.8 pts
Net accident year catastrophe losses incurred$$$$120 
Effect on loss & LAE ratio0.4 %1.0 %0.6 pts0.4 %5.7 %5.3 pts
Net prior year development and other: (favorable) / unfavorable$(13)$(14)$(38)$(45)
Effect on loss & LAE ratio(1.8)%(2.0)%(0.2)pts(1.7)%(2.1)%(0.4)pts
Rate%13 %(4)pts10 %12 %(2)pts
Renewal premium change%15 %(7)pts10 %13 %(3)pts
Retention80 %87 %(7)pts84 %86 %(2)pts
New business$147 $105 40 %$370 $275 35 %
5




Commercial - Results of Operations
Periods ended September 30Three MonthsNine Months
(In millions)20212020Change20212020Change
Gross written premiums$1,010 $915 10 %$3,284 $3,103 %
Gross written premiums ex. 3rd party captives
1,005 915 10 3,176 3,018 
Net written premiums831 804 2,622 2,703 (3)
Net earned premiums893 857 2,629 2,470 
Net investment income141 151 463 354 
Other revenues17 18 
Total operating revenues1,041 1,013 3,109 2,842 
Insurance claims and policyholders' benefits725 676 1,963 1,855 
Amortization of deferred acquisition costs148 150 449 441 
Other insurance related expenses125 128 376 379 
Other expenses28 25 
Total claims, benefits and expenses1,006 961 (5)2,816 2,700 (4)
Core income (loss) before income tax35 52 293 142 
Income tax (expense) benefit on core income (loss)(8)(11)(60)(29)
Core income (loss)$27 $41 (34)%$233 $113 106 %
Other Performance Metrics
Underwriting gain (loss)$(105)$(97)(8)%$(159)$(205)22 %
Loss & LAE ratio80.6 %78.4 %(2.2)pts74.0 %74.5 %0.5 pts
Expense ratio30.4 32.3 1.9 31.4 33.2 1.8 
Dividend ratio0.6 0.6 — 0.6 0.6 — 
Combined ratio111.6 %111.3 %(0.3)pts106.0 %108.3 %2.3 pts
Combined ratio excluding catastrophes and development 92.5 %93.7 %1.2 pts92.8 %93.9 %1.1 pts
Net accident year catastrophe losses incurred$166 $146 $332 $354 
Effect on loss & LAE ratio18.6 %17.0 %(1.6)pts12.6 %14.3 %1.7 pts
Net prior year development and other: (favorable) / unfavorable$$$19 $
Effect on loss & LAE ratio0.5 %0.6 %0.1 pts0.6 %0.1 %(0.5)pts
Rate%11 %(5)pts%10 %(2)pts
Renewal premium change%%(1)pts%%— pts
Retention83 %82 %pts82 %84 %(2)pts
New business$204 $168 21 %$615 $564 %
6




International - Results of Operations
Periods ended September 30Three MonthsNine Months
(In millions)20212020Change20212020Change
Gross written premiums$276 $238 16 %$958 $822 17 %
Net written premiums256 222 15 783 680 15 
Net earned premiums271 236 15 789 699 13 
Net investment income14 15 42 44 
Other revenues— — — 
Total operating revenues285 251 14 832 743 12 
Insurance claims and policyholders' benefits171 150 485 480 
Amortization of deferred acquisition costs55 52 157 143 
Other insurance related expenses32 31 106 106 
Other expenses(8)(4)
Total claims, benefits and expenses262 225 (16)744 732 (2)
Core income (loss) before income tax23 26 88 11 
Income tax (expense) benefit on core income (loss)(6)(21)
Core income (loss)$17 $27 (37)%$67 $15 N/M%
Other Performance Metrics
Underwriting gain (loss)$13 $N/M%$41 $(30)N/M%
Loss & LAE ratio63.4 %63.2 %(0.2)pts61.5 %68.6 %7.1 pts
Expense ratio32.1 34.9 2.8 33.3 35.6 2.3 
Dividend ratio— — — — — — 
Combined ratio95.5 %98.1 %2.6 pts94.8 %104.2 %9.4 pts
Combined ratio excluding catastrophes and development91.0 %95.0 %4.0 pts92.5 %95.7 %3.2 pts
Net accident year catastrophe losses incurred$$$16 $62 
Effect on loss & LAE ratio3.4 %3.0 %(0.4)pts2.0 %8.9 %6.9 pts
Net prior year development and other: (favorable) / unfavorable$$— $$(3)
Effect on loss & LAE ratio1.1 %0.1 %(1.0)pts0.3 %(0.4)%(0.7)pts
Rate13 %17 %(4)pts13 %13 %— pts
Renewal premium change12 %15 %(3)pts12 %11 %pts
Retention79 %69 %10 pts76 %71 %pts
New business $54 $54 — %$204 $184 11 %
7




Life & Group - Results of Operations
Periods ended September 30Three MonthsNine Months
(In millions)2021202020212020
Net earned premiums$123 $127 $369 $380 
Net investment income240 208 724 622 
Other revenues(1)— (1)— 
Total operating revenues362 335 1,092 1,002 
Insurance claims and policyholders' benefits296 363 899 983 
Other insurance related expenses27 28 77 79 
Other expenses
Total claims, benefits and expenses324 394 981 1,068 
Core income (loss) before income tax38 (59)111 (66)
Income tax (expense) benefit on core income (loss)24 49 
Core income (loss)$41 $(35)$120 $(17)

8




Corporate & Other - Results of Operations
Periods ended September 30Three MonthsNine Months
(In millions)2021202020212020
Net earned premiums$(1)$(1)$(1)$(1)
Net investment income17 12 45 
Other revenues— 
Total operating revenues17 12 44 
Insurance claims and policyholders' benefits(6)(6)23 17 
Other insurance related expenses(2)(2)(3)
Other expenses36 34 115 106 
Total claims, benefits and expenses28 26 146 120 
Core income (loss) before income tax(26)(9)(134)(76)
Income tax (expense) benefit on core income (loss)24 11 
Core income (loss)$(21)$(8)$(110)$(65)

9




Investment Summary - Consolidated
September 30, 2021June 30, 2021December 31, 2020
(In millions)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)
Fixed maturity securities:
Corporate and other bonds$24,532 $2,925 $24,392 $3,118 $24,352 $3,556 
States, municipalities and political subdivisions:
Tax-exempt7,9531,1178,2851,2218,4991,311
Taxable4,0264783,5815203,093552
Total states, municipalities and political subdivisions11,979 1,595 11,866 1,741 11,592 1,863 
Asset-backed:
RMBS3,259 83 3,426 89 3,587 145 
CMBS2,116 69 2,135 84 1,967 51 
Other ABS2,497 72 2,415 81 2,251 72 
Total asset-backed7,872 224 7,976 254 7,805 268 
U.S. Treasury and obligations of government-sponsored enterprises136 (3)137 (5)338 (1)
Foreign government538 17 539 21 544 32 
Redeemable preferred stock12 — — — — — 
Total fixed maturity securities45,069 4,758 44,910 5,129 44,631 5,718 
Equities:
Common stock228 — 214 — 195 — 
Non-redeemable preferred stock817 — 819 — 797 — 
Total equities1,045 — 1,033 — 992 — 
Limited partnership investments1,874 — 1,781 — 1,619 — 
Other invested assets82 — 70 — 76 — 
Mortgage loans1,031 — 1,006 — 1,068 — 
Short term investments1,135 1,465 — 1,907 — 
Total investments$50,236 $4,759 $50,265 $5,129 $50,293 $5,718 
Net receivable/(payable) on investment activity$(70)$(103)$22 
Effective duration (in years)6.76.66.3
Weighted average rating AAA
RMBS - Residential mortgage-backed securities
CMBS - Commercial mortgage-backed securities
Other ABS - Other asset-backed securities
10




Investment Summary - Property & Casualty and Corporate & Other
September 30, 2021June 30, 2021December 31, 2020
(In millions)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)
Fixed maturity securities:
Corporate and other bonds$15,377 $924 $15,349 $1,048 $15,560 $1,348 
States, municipalities and political subdivisions:
Tax-exempt1,625831,6961061,711114
Taxable2,225731,761991,286110
Total states, municipalities and political subdivisions3,850 156 3,457 205 2,997 224 
Asset-backed:
RMBS3,198 80 3,361 86 3,507 140 
CMBS2,013 66 2,056 80 1,879 46 
Other ABS2,259 55 2,200 64 2,056 52 
Total asset-backed7,470 201 7,617 230 7,442 238 
U.S. Treasury and obligations of government-sponsored enterprises116 (2)116 (4)327 (1)
Foreign government510 16 525 19 529 29 
Redeemable preferred stock12 — — — — — 
Total fixed maturity securities27,335 1,295 27,064 1,498 26,855 1,838 
Equities:
Common stock228 — 214 — 195 — 
Non-redeemable preferred stock179 — 172 — 202 — 
Total equities407 — 386 — 397 — 
Limited partnership investments1,037 — 986 — 896 — 
Other invested assets82 — 70 — 76 — 
Mortgage loans785 — 759 — 782 — 
Short term investments1,112 1,392 — 1,772 — 
Total investments$30,758 $1,296 $30,657 $1,498 $30,778 $1,838 
Net receivable/(payable) on investment activity$(106)$(88)$10 
Effective duration (in years)5.14.94.5
Weighted average ratingA-A-A
11




Investment Summary - Life & Group
September 30, 2021June 30, 2021December 31, 2020
(In millions)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)
Fixed maturity securities:
Corporate and other bonds$9,155 $2,001 $9,043 $2,070 $8,792 $2,208 
States, municipalities and political subdivisions:
Tax-exempt6,3281,0346,5891,1156,7881,197
Taxable1,8014051,8204211,807442
Total states, municipalities and political subdivisions8,129 1,439 8,409 1,536 8,595 1,639 
Asset-backed:
RMBS61 65 80 
CMBS103 79 88 
Other ABS238 17 215 17 195 20 
Total asset-backed402 23 359 24 363 30 
U.S. Treasury and obligations of government-sponsored enterprises20 (1)21 (1)11 — 
Foreign government28 14 15 
Redeemable preferred stock— — — — — — 
Total fixed maturity securities17,734 3,463 17,846 3,631 17,776 3,880 
Equities:
Common stock— — — — — — 
Non-redeemable preferred stock638 — 647 — 595 — 
Total equities638 — 647 — 595 — 
Limited partnership investments837 — 795 — 723 — 
Other invested assets— — — — — — 
Mortgage loans246 — 247 — 286 — 
Short term investments23 — 73 — 135 — 
Total investments$19,478 $3,463 $19,608 $3,631 $19,515 $3,880 
Net receivable/(payable) on investment activity$36 $(15)$12 
Effective duration (in years)9.39.39.2
Weighted average ratingAAA
12




Investments - Fixed Maturity Securities by Credit Rating
September 30, 2021U.S. Government, Government agencies and Government-sponsored enterprisesAAAAAABBBNon-investment gradeTotal
(In millions)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)
Corporate and other bonds$— $— $34 $$501 $42 $5,416 $671 $16,372 $2,107 $2,209 $104 $24,532 $2,925 
States, municipalities and political subdivisions— — 2,873 348 5,945 742 2,658 449 490 55 13 11,979 1,595 
Asset-backed:
RMBS2,800 60 264 (1)— 48 — 132 17 3,259 83 
CMBS— 342 18 907 42 272 446 147 — 2,116 69 
Other ABS— — 109 124 1,041 19 1,163 50 60 2,497 72 
Total asset-backed2,802 60 715 18 1,040 43 1,361 34 1,615 51 339 18 7,872 224 
U.S. Treasury and obligations of government-sponsored enterprises136 (3)— — — — — — — — — — 136 (3)
Foreign government— — 156 251 103 28 — — 538 17 
Redeemable preferred stock— — — — — — — — — — 12 — 12 — 
Total fixed maturity securities$2,938 $57 $3,778 $371 $7,737 $833 $9,538 $1,159 $18,505 $2,215 $2,573 $123 $45,069 $4,758 
Percentage of total fixed maturity securities%%17 %21 %41 %%100 %
13




Components of Net Investment Income
Periods ended September 30Consolidated
Three MonthsNine Months
(In millions)2021202020212020
Taxable fixed income securities$360 $363 $1,075 $1,094 
Tax-exempt fixed income securities77 80 236 238 
Total fixed income securities 437 443 1,311 1,332 
Limited partnership and common stock investments77 71 294 30 
Other, net of investment expense(1)18 
Net investment income$513 $517 $1,608 $1,380 
Effective income yield for fixed income securities portfolio4.3 %4.5 %4.3 %4.6 %
Limited partnership and common stock return3.8 4.1 16.4 1.7 
Property & Casualty and Corporate & Other
Periods ended September 30
Three MonthsNine Months
(In millions)2021202020212020
Taxable fixed income securities$221 $224 $666 $683 
Tax-exempt fixed income securities12 37 22 
Total fixed income securities 233 233 703 705 
Limited partnership and common stock investments39 71 172 30 
Other, net of investment expense23 
Net investment income$273 $309 $884 $758 
Effective income yield for fixed income securities portfolio3.6 %3.8 %3.7 %3.9 %
Periods ended September 30Life & Group
Three MonthsNine Months
(In millions)2021202020212020
Taxable fixed income securities$139 $139 $409 $411 
Tax-exempt fixed income securities65 71 199 216 
Total fixed income securities 204 210 608 627 
Limited partnership and common stock investments38 — 122 — 
Other, net of investment expense(2)(2)(6)(5)
Net investment income$240 $208 $724 $622 
Effective income yield for fixed income securities portfolio5.5 %5.6 %5.5 %5.6 %
14




Claim & Claim Adjustment Expense Reserve Rollforward
Three months ended September 30, 2021
(In millions)

Specialty

Commercial
InternationalP&C OperationsLife & Group Corporate & Other Total Operations
Claim & claim adjustment expense reserves, beginning of period
Gross$6,178 $8,533 $2,225 $16,936 $3,754 $2,790 $23,480 
Ceded1,056 727 319 2,102 123 2,510 4,735 
Net5,122 7,806 1,906 14,834 3,631 280 18,745 
Net incurred claim & claim adjustment expenses446 720 171 1,337 194 1,534 
Net claim & claim adjustment expense payments(366)(513)(119)(998)(236)(3)(1,237)
Foreign currency translation adjustment and other— — (38)(38)(7)(1)(46)
Claim & claim adjustment expense reserves, end of period
Net5,202 8,013 1,920 15,135 3,582 279 18,996 
Ceded1,091 843 331 2,265 121 2,450 4,836 
Gross$6,293 $8,856 $2,251 $17,400 $3,703 $2,729 $23,832 
Nine months ended September 30, 2021
(In millions)

Specialty

Commercial
InternationalP&C OperationsLife & Group Corporate & Other Total Operations
Claim & claim adjustment expense reserves, beginning of period
Gross$5,748 $8,250 $2,091 $16,089 $3,743 $2,874 $22,706 
Ceded850 775 269 1,894 128 1,983 4,005 
Net4,898 7,475 1,822 14,195 3,615 891 18,701 
Reduction of net reserves due to Excess Workers' Compensation Loss Portfolio Transfer— — — — — (632)(632)
Net incurred claim & claim adjustment expenses1,312 1,948 485 3,745 690 46 4,481 
Net claim & claim adjustment expense payments(1,008)(1,410)(350)(2,768)(709)(26)(3,503)
Foreign currency translation adjustment and other— — (37)(37)(14)— (51)
Claim & claim adjustment expense reserves, end of period
Net5,202 8,013 1,920 15,135 3,582 279 18,996 
Ceded1,091 843 331 2,265 121 2,450 4,836 
Gross$6,293 $8,856 $2,251 $17,400 $3,703 $2,729 $23,832 
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Life & Group Policyholder Reserves
September 30, 2021
(In millions)Claim and claim adjustment expensesFuture policy benefitsTotal
Long term care$2,839 $9,971 $12,810 
Structured settlement annuities and other540— 540 
Total 3,379 9,971 13,350 
Shadow adjustments2032,938 3,141 
Ceded reserves121289 410 
Total gross reserves$3,703 $13,198 $16,901 
December 31, 2020
(In millions)Claim and claim adjustment expensesFuture policy benefitsTotal
Long term care$2,844 $9,762 $12,606 
Structured settlement annuities and other553— 553 
Total 3,397 9,762 13,159 
Shadow adjustments 2183,293 3,511 
Ceded reserves128263 391 
Total gross reserves$3,743 $13,318 $17,061 
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Definitions and Presentation
Collectively, CNA Financial Corporation (CNAF) and its subsidiaries are referred to as CNA or the Company.
P&C Operations includes Specialty, Commercial and International.
Life & Group segment primarily includes the results of long term care businesses that are in run-off.
Corporate & Other segment primarily includes certain corporate expenses including interest on corporate debt and the results of certain property and casualty business in run-off, including CNA Re, asbestos and environmental pollution, excess workers' compensation and legacy mass tort. Intersegment eliminations are also included in this segment.
Management uses the core income (loss) financial measure to monitor the Company’s operations. Please refer to Note O to the Consolidated Financial Statements within the December 31, 2020 Form 10-K for further discussion of this non-GAAP financial measure.
Management uses underwriting results to monitor insurance operations. Underwriting results are pretax and are calculated as net earned premiums less total insurance expenses, which includes insurance claims and policyholders' benefits, amortization of deferred acquisition costs and other insurance related expenses.
In the evaluation of the results of Specialty, Commercial and International, management uses the loss ratio, the expense ratio, the dividend ratio and the combined ratio. These ratios are calculated using financial results prepared in accordance with accounting principles generally accepted in the United States of America. The loss ratio is the percentage of net incurred claim and claim adjustment expenses to net earned premiums. The expense ratio is the percentage of insurance underwriting and acquisition expenses, including the amortization of deferred acquisition costs, to net earned premiums. The dividend ratio is the ratio of policyholders' dividends incurred to net earned premiums. The combined ratio is the sum of the loss, expense and dividend ratios. In addition, management also utilizes renewal premium change, rate, retention and new business in evaluating operating trends. Renewal premium change represents the estimated change in average premium on policies that renew, including rate and exposure changes. Rate represents the average change in price on policies that renew excluding exposure change. For certain products within Small Business, where quantifiable, rate includes the influence of new business as well. Exposure represents the measure of risk used in the pricing of the insurance product. Retention represents the percentage of premium dollars renewed in comparison to the expiring premium dollars from policies available to renew. Rate, renewal premium change and retention presented for the prior year is updated to reflect subsequent activity on policies written in the period. New business represents premiums from policies written with new customers and additional policies written with existing customers.
This financial supplement may also reference or contain financial measures that are not in accordance with GAAP. Management utilizes these financial measures to monitor the Company's insurance operations and investment portfolio. Core income, which is derived from certain income statement amounts, is used by management to monitor performance of the Company's insurance operations. The Company's investment portfolio is monitored by management through analysis of various factors including unrealized gains and losses on securities, portfolio duration and exposure to market and credit risk.
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Core income (loss) is calculated by excluding from net income (loss) the after-tax effects of net investment gains or losses and any cumulative effects of changes in accounting guidance. The calculation of core income (loss) excludes net investment gains or losses because net investment gains or losses are generally driven by economic factors that are not necessarily reflective of our primary operations. Management monitors core income (loss) for each business segment to assess segment performance. Presentation of consolidated core income (loss) is deemed to be a non-GAAP financial measure. For reconciliations of non-GAAP measures to the most comparable GAAP measures and other information, please refer herein and/or to CNA's most recent 10-K on file with the Securities and Exchange Commission, as well as the press release, available at www.cna.com.
Gross written premiums ex. 3rd party captives represents gross written premiums excluding business which is ceded to third party captives, including business related to large warranty programs.
Pretax net prior year development and other includes the effects of interest accretion and change in allowance for uncollectible reinsurance and deductible amounts.
Net investment income from fixed income securities, as presented, includes both fixed maturity securities and non-redeemable preferred stock.
Certain immaterial differences are due to rounding.
N/M = Not Meaningful

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