Non-Insurance Revenues from Contracts with Customers

12 Months Ended

Dec. 31, 2020

Revenue from Contract with Customer [Abstract]

Non-Insurance Revenues from Contracts with Customers

Non-Insurance Revenues from Contracts with Customers

Non-Insurance revenue is recognized when obligations under the terms of a contract with a customer are satisfied; generally this occurs over time as obligations are fulfilled. Revenue is measured as the amount of consideration the Company expects to receive in exchange for providing services.

Deferred Non-Insurance Warranty Revenue

The Company had deferred non-insurance warranty revenue balances of $4.0 billion and $3.8 billion reported in Deferred non-insurance warranty revenue as of December 31, 2020 and 2019. The increase in the deferred revenue balance for the year ended December 31, 2020 was primarily driven by deferrals outpacing revenue recognized in the period due to growth in the business. For the year ended December 31, 2020, the Company recognized $1.1 billion of revenues that were included in the deferred revenue balance as of January 1, 2020. For the year ended December 31, 2019, the Company recognized $971 million of revenues that were included in the deferred revenue balance as of January 1, 2019. For the years ended December 31, 2020 and 2019, Non-insurance warranty revenue recognized from performance obligations related to prior periods due to a change in estimate was not material. The Company expects to recognize approximately $1.2 billion of the deferred revenue in 2021, $0.9 billion in 2022, $0.8 billion in 2023 and $1.2 billion thereafter.

Cost to Obtain and Fulfill Non-Insurance Warranty Contracts with Customers

For the years ended December 31, 2020 and 2019, capitalized commission costs were $3.1 billion and $2.8 billion and capitalized administrator service costs were $37 million and $31 million. For the years ended December 31, 2020 and 2019, the amount of amortization of capitalized costs was $897 million and $813 million and there were no impairment losses related to the costs capitalized. There were no adjustments to deferred costs recorded for the years ended December 31, 2020 and 2019.