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Schedule V. Valuation and Qualifying Accounts (Schedule of valuation and qualifying accounts) (Details) (Allowance for doubtful accounts, insurance and reinsurance receivables [Member], USD $)
In Millions, unless otherwise specified
12 Months Ended
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2012
Allowance for doubtful accounts, insurance and reinsurance receivables [Member]
     
Movement in valuation allowances and reserves [Roll Forward]      
Balance at beginning of period $ 155us-gaap_ValuationAllowancesAndReservesBalance
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
$ 174us-gaap_ValuationAllowancesAndReservesBalance
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
$ 203us-gaap_ValuationAllowancesAndReservesBalance
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
Charged to costs and expenses (40)us-gaap_ValuationAllowancesAndReservesChargedToCostAndExpense
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
(6)us-gaap_ValuationAllowancesAndReservesChargedToCostAndExpense
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
(23)us-gaap_ValuationAllowancesAndReservesChargedToCostAndExpense
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
Charged to other accounts (1)us-gaap_ValuationAllowancesAndReservesChargedToOtherAccounts
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
[1] (3)us-gaap_ValuationAllowancesAndReservesChargedToOtherAccounts
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
[1] 5us-gaap_ValuationAllowancesAndReservesChargedToOtherAccounts
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
[1]
Deductions (5)us-gaap_ValuationAllowancesAndReservesDeductions
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
(10)us-gaap_ValuationAllowancesAndReservesDeductions
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
(11)us-gaap_ValuationAllowancesAndReservesDeductions
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
Balance at end of period $ 109us-gaap_ValuationAllowancesAndReservesBalance
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
$ 155us-gaap_ValuationAllowancesAndReservesBalance
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
$ 174us-gaap_ValuationAllowancesAndReservesBalance
/ us-gaap_ValuationAllowancesAndReservesTypeAxis
= us-gaap_AllowanceForDoubtfulAccountsMember
[1] Amount includes effects of foreign currency translation.