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Loans - Consumer, Excluding Credit Card Loans, Residential Real Estate, Excluding PCI Loans (Details) - USD ($)
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 945,601,000,000 $ 969,415,000,000 $ 924,838,000,000
Consumer, excluding credit card      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 332,038,000,000 373,637,000,000 $ 372,553,000,000
90 or more days past due and government guaranteed 0 0  
Consumer, excluding credit card | Total residential real estate – excluding PCI      
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 222,954,000,000 $ 259,418,000,000  
% of 30 plus days past due to total retained loans 0.67% 0.71%  
Nonaccrual loans $ 2,780,000,000 $ 3,088,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | California      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 71,109,000,000 80,454,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | New York      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 30,591,000,000 34,616,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Illinois      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 14,992,000,000 17,380,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Texas      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 14,200,000,000 15,588,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Florida      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 11,779,000,000 12,279,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Washington      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 8,428,000,000 9,173,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Colorado      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 8,221,000,000 8,661,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | New Jersey      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 7,186,000,000 8,944,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Massachusetts      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 5,798,000,000 6,810,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Arizona      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 4,861,000,000 5,592,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | All other      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 45,789,000,000 59,921,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | No FICO/LTV available      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,356,000,000 1,698,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Greater than 125% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 22,000,000 31,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Greater than 125% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 9,000,000 14,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 101% to 125% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 87,000,000 148,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 101% to 125% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 54,000,000 91,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 80% to 100% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 5,619,000,000 4,963,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 80% to 100% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 398,000,000 607,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Less than 80% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 206,569,000,000 235,137,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Less than 80% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 8,777,000,000 9,812,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 63,000,000 6,917,000,000  
90 or more days past due and government guaranteed 38,000,000 2,541,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | U.S. government-guaranteed | All other      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 63,000,000 6,900,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Current      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 221,409,000,000 253,510,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | Current | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 17,000,000 2,800,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 30–149 days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 940,000,000 3,216,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 30–149 days past due | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 20,000,000 2,100,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 150 or more days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 605,000,000 2,692,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 150 or more days past due | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 26,000,000 2,000,000,000.0  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 30 or more days past due | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 46,000,000 4,100,000,000  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 90 or more days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 0 0  
Consumer, excluding credit card | Total residential real estate – excluding PCI | 90 or more days past due | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Nonaccrual loans 34,000,000 999,000,000  
Consumer, excluding credit card | Residential mortgage      
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 199,037,000,000 $ 231,078,000,000  
% of 30 plus days past due to total retained loans 0.49% 0.48%  
Nonaccrual loans $ 1,618,000,000 $ 1,765,000,000  
Consumer, excluding credit card | Residential mortgage | California      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 66,278,000,000 74,759,000,000  
Consumer, excluding credit card | Residential mortgage | New York      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 25,706,000,000 28,847,000,000  
Consumer, excluding credit card | Residential mortgage | Illinois      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 13,204,000,000 15,249,000,000  
Consumer, excluding credit card | Residential mortgage | Texas      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 12,601,000,000 13,769,000,000  
Consumer, excluding credit card | Residential mortgage | Florida      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 10,454,000,000 10,704,000,000  
Consumer, excluding credit card | Residential mortgage | Washington      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 7,708,000,000 8,304,000,000  
Consumer, excluding credit card | Residential mortgage | Colorado      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 7,777,000,000 8,140,000,000  
Consumer, excluding credit card | Residential mortgage | New Jersey      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 5,792,000,000 7,302,000,000  
Consumer, excluding credit card | Residential mortgage | Massachusetts      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 5,596,000,000 6,574,000,000  
Consumer, excluding credit card | Residential mortgage | Arizona      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 3,929,000,000 4,434,000,000  
Consumer, excluding credit card | Residential mortgage | All other      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 39,992,000,000 52,996,000,000  
Consumer, excluding credit card | Residential mortgage | No FICO/LTV available      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 689,000,000 813,000,000  
Consumer, excluding credit card | Residential mortgage | Greater than 125% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 18,000,000 25,000,000  
Consumer, excluding credit card | Residential mortgage | Greater than 125% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 8,000,000 13,000,000  
Consumer, excluding credit card | Residential mortgage | 101% to 125% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 31,000,000 37,000,000  
Consumer, excluding credit card | Residential mortgage | 101% to 125% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 35,000,000 53,000,000  
Consumer, excluding credit card | Residential mortgage | 80% to 100% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 5,013,000,000 3,977,000,000  
Consumer, excluding credit card | Residential mortgage | 80% to 100% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 207,000,000 281,000,000  
Consumer, excluding credit card | Residential mortgage | Less than 80% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 186,972,000,000 212,505,000,000  
Consumer, excluding credit card | Residential mortgage | Less than 80% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 6,001,000,000 6,457,000,000  
Consumer, excluding credit card | Residential mortgage | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 63,000,000 6,917,000,000  
90 or more days past due and government guaranteed 38,000,000 2,541,000,000  
Consumer, excluding credit card | Residential mortgage | Current      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 198,024,000,000 225,899,000,000  
Consumer, excluding credit card | Residential mortgage | 30–149 days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 604,000,000 2,763,000,000  
Consumer, excluding credit card | Residential mortgage | 150 or more days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 409,000,000 2,416,000,000  
Consumer, excluding credit card | Home equity      
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 23,917,000,000 $ 28,340,000,000  
% of 30 plus days past due to total retained loans 2.22% 2.57%  
Nonaccrual loans $ 1,162,000,000 $ 1,323,000,000  
Consumer, excluding credit card | Home equity | California      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 4,831,000,000 5,695,000,000  
Consumer, excluding credit card | Home equity | New York      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 4,885,000,000 5,769,000,000  
Consumer, excluding credit card | Home equity | Illinois      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,788,000,000 2,131,000,000  
Consumer, excluding credit card | Home equity | Texas      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,599,000,000 1,819,000,000  
Consumer, excluding credit card | Home equity | Florida      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,325,000,000 1,575,000,000  
Consumer, excluding credit card | Home equity | Washington      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 720,000,000 869,000,000  
Consumer, excluding credit card | Home equity | Colorado      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 444,000,000 521,000,000  
Consumer, excluding credit card | Home equity | New Jersey      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,394,000,000 1,642,000,000  
Consumer, excluding credit card | Home equity | Massachusetts      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 202,000,000 236,000,000  
Consumer, excluding credit card | Home equity | Arizona      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 932,000,000 1,158,000,000  
Consumer, excluding credit card | Home equity | All other      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 5,797,000,000 6,925,000,000  
Consumer, excluding credit card | Home equity | No FICO/LTV available      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 667,000,000 885,000,000  
Consumer, excluding credit card | Home equity | Greater than 125% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 4,000,000 6,000,000  
Consumer, excluding credit card | Home equity | Greater than 125% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 1,000,000 1,000,000  
Consumer, excluding credit card | Home equity | 101% to 125% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 56,000,000 111,000,000  
Consumer, excluding credit card | Home equity | 101% to 125% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 19,000,000 38,000,000  
Consumer, excluding credit card | Home equity | 80% to 100% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 606,000,000 986,000,000  
Consumer, excluding credit card | Home equity | 80% to 100% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 191,000,000 326,000,000  
Consumer, excluding credit card | Home equity | Less than 80% and refreshed FICO scores | Equal to or greater than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 19,597,000,000 22,632,000,000  
Consumer, excluding credit card | Home equity | Less than 80% and refreshed FICO scores | Less than 660      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 2,776,000,000 3,355,000,000  
Consumer, excluding credit card | Home equity | U.S. government-guaranteed      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 0 0  
90 or more days past due and government guaranteed 0 0  
Consumer, excluding credit card | Home equity | Current      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 23,385,000,000 27,611,000,000  
Consumer, excluding credit card | Home equity | 30–149 days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained 336,000,000 453,000,000  
Consumer, excluding credit card | Home equity | 150 or more days past due      
Loans and Leases Receivable Disclosure [Line Items]      
Retained $ 196,000,000 $ 276,000,000