Loans (Tables)

12 Months Ended

Dec. 31, 2015

Loans and Leases Receivable Disclosure [Line Items]

Loan portfolio segment descriptions

The Firm’s loan portfolio is divided into three portfolio segments, which are the same segments used by the Firm to determine the allowance for loan losses: Consumer, excluding credit card; Credit card; and Wholesale. Within each portfolio segment, the Firm monitors and assesses the credit risk in the following classes of loans, based on the risk characteristics of each loan class:

Consumer, excluding credit card(a)	Credit card	Wholesale(c)
Residential real estate – excluding PCI • Home equity – senior lien • Home equity – junior lien • Prime mortgage, including      option ARMs • Subprime mortgage Other consumer loans • Auto(b) • Business banking(b) • Student and other Residential real estate – PCI • Home equity • Prime mortgage • Subprime mortgage • Option ARMs	• Credit card loans	• Commercial and industrial • Real estate • Financial institutions • Government agencies • Other(d)

(a) Includes loans held in CCB, prime mortgage and home equity loans held in AM and prime mortgage loans held in Corporate.

(b) Includes certain business banking and auto dealer risk-rated loans that apply the wholesale methodology for determining the allowance for loan losses; these loans are managed by CCB, and therefore, for consistency in presentation, are included with the other consumer loan classes.

(c) Includes loans held in CIB, CB, AM and Corporate. Excludes prime mortgage and home equity loans held in AM and prime mortgage loans held in Corporate. Classes are internally defined and may not align with regulatory definitions.

(d) Includes loans to: individuals; SPEs; holding companies; and private education and civic organizations. For more information on exposures to SPEs, see Note 16.

Schedule of loans by portfolio segment

The following tables summarize the Firm’s loan balances by portfolio segment.

December 31, 2015	Consumer, excluding credit card			Credit card(a)			Wholesale			Total
(in millions)
Retained		$	344,355		$	131,387		$	357,050		$	832,792	(b)
Held-for-sale		466			76			1,104			1,646
At fair value		—			—			2,861			2,861
Total		$	344,821		$	131,463		$	361,015		$	837,299
December 31, 2014	Consumer, excluding credit card				Credit card(a)			Wholesale			Total
(in millions)
Retained		$	294,979		$	128,027		$	324,502		$	747,508	(b)
Held-for-sale		395			3,021			3,801			7,217
At fair value		—			—			2,611			2,611
Total		$	295,374		$	131,048		$	330,914		$	757,336

(a) Includes billed finance charges and fees net of an allowance for uncollectible amounts.

(b) Loans (other than PCI loans and those for which the fair value option has been elected) are presented net of unearned income, unamortized discounts and premiums, and net deferred loan costs. These amounts were not material as of December 31, 2015 and 2014.

Schedule of retained loans purchased, sold and reclassified to held-for-sale

The Firm manages its exposure to credit risk on an ongoing basis. Selling loans is one way that the Firm reduces its credit exposures.

		2015
Year ended December 31, (in millions)	Consumer, excluding credit card				Credit card			Wholesale			Total
Purchases		$	5,279	(a)(b)		$	—		$	2,154		$	7,433
Sales		5,099				—			9,188			14,287
Retained loans reclassified to held-for-sale		1,514				79			642			2,235

		2014
Year ended December 31, (in millions)	Consumer, excluding credit card				Credit card				Wholesale			Total
Purchases		$	7,434	(a)(b)		$	—			$	885		$	8,319
Sales		6,655				—		(c)		7,381			14,036
Retained loans reclassified to held-for-sale		1,190				3,039				581			4,810

		2013
Year ended December 31, (in millions)	Consumer, excluding credit card				Credit card			Wholesale			Total
Purchases		$	7,616	(a)(b)		$	328		$	697		$	8,641
Sales		4,845				—			4,232			9,077
Retained loans reclassified to held-for-sale		1,261				309			5,641			7,211

(a) Purchases predominantly represent the Firm’s voluntary repurchase of certain delinquent loans from loan pools as permitted by Ginnie Mae guidelines. The Firm typically elects to repurchase these delinquent loans as it continues to service them and/or manage the foreclosure process in accordance with applicable requirements of Ginnie Mae, the Federal Housing Administration (“FHA”), Rural Housing Services (“RHS”) and/or the U.S. Department of Veterans Affairs (“VA”).

(b) Excludes purchases of retained loans sourced through the correspondent origination channel and underwritten in accordance with the Firm’s standards. Such purchases were $50.3 billion, $15.1 billion and $5.7 billion for the years endedDecember 31, 2015, 2014 and 2013, respectively.

(c) Prior period amounts have been revised to conform with current period presentation.

Schedule of gains/(losses) on loan sales by portfolio segment

The following table provides information about gains and losses, including lower of cost or fair value adjustments, on loan sales by portfolio segment.

Year ended December 31, (in millions)	2015		2014			2013
Net gains/(losses) on sales of loans (including lower of cost or fair value adjustments)(a)
Consumer, excluding credit card	$	305	$	341		$	313
Credit card	1		(241		)	3
Wholesale	34		101			(76		)
Total net gains on sales of loans (including lower of cost or fair value adjustments)	$	340	$	201		$	240

(a) Excludes sales related to loans accounted for at fair value.

Consumer, excluding credit card

Loans and Leases Receivable Disclosure [Line Items]

Schedule of loans by portfolio segment

The table below provides information about retained consumer loans, excluding credit card, by class.

December 31, (in millions)	2015		2014
Residential real estate – excluding PCI
Home equity:
Senior lien	$	14,848	$	16,367
Junior lien	30,711		36,375
Mortgages:
Prime, including option ARMs	162,549		104,921
Subprime	3,690		5,056
Other consumer loans
Auto	60,255		54,536
Business banking	21,208		20,058
Student and other	10,096		10,970
Residential real estate – PCI
Home equity	14,989		17,095
Prime mortgage	8,893		10,220
Subprime mortgage	3,263		3,673
Option ARMs	13,853		15,708
Total retained loans	$	344,355	$	294,979

Consumer, excluding credit card | Residential real estate - PCI

Loans and Leases Receivable Disclosure [Line Items]

Certain loans acquired in transfer accretable yield movement roll forward

The table below sets forth the accretable yield activity for the Firm’s PCI consumer loans for the years endedDecember 31, 2015, 2014 and 2013, and represents the Firm’s estimate of gross interest income expected to be earned over the remaining life of the PCI loan portfolios. The table excludes the cost to fund the PCI portfolios, and therefore the accretable yield does not represent net interest income expected to be earned on these portfolios.

Year ended December 31, (in millions, except ratios)	Total PCI
	2015			2014			2013
Beginning balance	$	14,592		$	16,167		$	18,457
Accretion into interest income	(1,700		)	(1,934		)	(2,201		)
Changes in interest rates on variable-rate loans	279			(174		)	(287		)
Other changes in expected cash flows(a)	230			533			198
Reclassification from nonaccretable difference(b)	90			—			—
Balance at December 31	$	13,491		$	14,592		$	16,167
Accretable yield percentage	4.20		%	4.19		%	4.31		%

(a) Other changes in expected cash flows may vary from period to period as the Firm continues to refine its cash flow model and periodically updates model assumptions. For the years ended December 31, 2015 and December 31, 2014, other changes in expected cash flows were driven by changes in prepayment assumptions. For the year ended December 31, 2013, other changes in expected cash flows were due to refining the expected interest cash flows on HELOCs with balloon payments, partially offset by changes in prepayment assumptions.

(b) Reclassifications from the nonaccretable difference in the year ended December 31, 2015 were driven by continued improvement in home prices and delinquencies, as well as increased granularity in the impairment estimates.

Consumer, excluding credit card | Residential real estate

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The following factors should be considered in analyzing certain credit statistics applicable to the Firm’s residential real estate — excluding PCI loans portfolio: (i) junior lien home equity loans may be fully charged off when the loan becomes180 dayspast due, and the value of the collateral does not support the repayment of the loan, resulting in relatively high charge-off rates for this product class; and (ii) the lengthening of loss-mitigation timelines may result in higher delinquency rates for loans carried at the net realizable value of the collateral that remain on the Firm’s Consolidated balance sheets.

Residential real estate – excluding PCI loans
	Home equity(i)												Mortgages
December 31, (in millions, except ratios)	Senior lien						Junior lien						Prime, including option ARMs(i)						Subprime						Total residential real estate – excluding PCI
	2015			2014			2015			2014			2015			2014			2015			2014			2015			2014
Loan delinquency(a)
Current	$	14,278		$	15,730		$	30,021		$	35,575		$	153,323		$	93,951		$	3,140		$	4,296		$	200,762		$	149,552
30–149 days past due	238			275			470			533			3,666			4,091			376			489			4,750			5,388
150 or more days past due	332			362			220			267			5,560			6,879			174			271			6,286			7,779
Total retained loans	$	14,848		$	16,367		$	30,711		$	36,375		$	162,549		$	104,921		$	3,690		$	5,056		$	211,798		$	162,719
% of 30+ days past due to total retained loans(b)	3.84		%	3.89		%	2.25		%	2.20		%	0.71		%	1.42		%	14.91		%	15.03		%	1.40		%	2.27		%
90 or more days past due and government guaranteed(c)	—			—			—			—			6,056			7,544			—			—			6,056			7,544
Nonaccrual loans	867			938			1,324			1,590			1,752			2,190			751			1,036			4,694			5,754
Current estimated LTV ratios(d)(e)(f)(g)
Greater than 125% and refreshed FICO scores:
Equal to or greater than 660	$	42		$	37		$	123		$	252		$	56		$	97		$	2		$	4		$	223		$	390
Less than 660	3			6			29			65			65			72			12			28			109			171
101% to 125% and refreshed FICO scores:
Equal to or greater than 660	50			83			1,294			2,105			249			478			25			76			1,618			2,742
Less than 660	23			40			411			651			190			282			101			207			725			1,180
80% to 100% and refreshed FICO scores:
Equal to or greater than 660	311			466			4,226			5,849			3,013			2,686			146			382			7,696			9,383
Less than 660	142			206			1,267			1,647			597			838			399			703			2,405			3,394
Less than 80% and refreshed FICO scores:
Equal to or greater than 660	11,721			12,588			17,927			19,435			140,942			82,350			1,299			1,624			171,889			115,997
Less than 660	1,942			2,184			2,992			3,326			5,280			4,872			1,517			1,795			11,731			12,177
No FICO/LTV available	614			757			2,442			3,045			1,469			1,136			189			237			4,714			5,175
U.S. government-guaranteed	—			—			—			—			10,688			12,110			—			—			10,688			12,110
Total retained loans	$	14,848		$	16,367		$	30,711		$	36,375		$	162,549		$	104,921		$	3,690		$	5,056		$	211,798		$	162,719
Geographic region
California	$	2,072		$	2,232		$	6,873		$	8,144		$	46,745		$	28,133		$	518		$	718		$	56,208		$	39,227
New York	2,583			2,805			6,564			7,685			20,941			16,550			521			677			30,609			27,717
Illinois	1,189			1,306			2,231			2,605			11,379			6,654			145			207			14,944			10,772
Texas	1,581			1,845			951			1,087			8,986			4,935			142			177			11,660			8,044
Florida	797			861			1,612			1,923			6,763			5,106			414			632			9,586			8,522
New Jersey	647			654			1,943			2,233			5,395			3,361			172			227			8,157			6,475
Washington	442			506			1,009			1,216			4,097			2,410			79			109			5,627			4,241
Arizona	815			927			1,328			1,595			3,081			1,805			74			112			5,298			4,439
Michigan	650			736			700			848			1,866			1,203			79			121			3,295			2,908
Ohio	1,014			1,150			638			778			1,166			615			81			112			2,899			2,655
All other(h)	3,058			3,345			6,862			8,261			52,130			34,149			1,465			1,964			63,515			47,719
Total retained loans	$	14,848		$	16,367		$	30,711		$	36,375		$	162,549		$	104,921		$	3,690		$	5,056		$	211,798		$	162,719

(a) Individual delinquency classifications include mortgage loans insured by U.S. government agencies as follows: current included $2.6 billion and $2.6 billion; 30–149 days past due included $3.2 billion and $3.5 billion; and 150 or more days past due included $4.9 billion and $6.0 billion at December 31, 2015 and 2014, respectively.

(b) At December 31, 2015 and 2014, Prime, including option ARMs loans excluded mortgage loans insured by U.S. government agencies of $8.1 billion and $9.5 billion, respectively. These amounts have been excluded from nonaccrual loans based upon the government guarantee.

(c) These balances, which are 90 days or more past due, were excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2015 and 2014, these balances included $3.4 billion and $4.2 billion, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing at December 31, 2015 and 2014.

(d) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Effective December 31, 2015, the current estimated LTV ratios reflect updates to the nationally recognized home price index valuation estimates incorporated into the Firm’s home valuation models. The prior period ratios have been revised to conform with these updates in the home price index.

(e) Junior lien represents combined LTV, which considers all available lien positions, as well as unused lines, related to the property. All other products are presented without consideration of subordinate liens on the property.

(f) Refreshed FICO scores represent each borrower’s most recent credit score, which is obtained by the Firm on at least a quarterly basis.

(g) The current period current estimated LTV ratios disclosures have been updated to reflect where either the FICO score or estimated property value is unavailable. The prior period amounts have been revised to conform with the current presentation.

(h) At December 31, 2015 and 2014, included mortgage loans insured by U.S. government agencies of $10.7 billion and $12.1 billion, respectively.

(i) Includes residential real estate loans to private banking clients in AM, for which the primary credit quality indicators are the borrower’s financial position and LTV

Schedule of impaired financing receivables, average recorded investment

The following table presents average impaired loans and the related interest income reported by the Firm.

Year ended December 31,	Average impaired loans						Interest income on impaired loans(a)						Interest income on impaired loans on a cash basis(a)
(in millions)	2015		2014		2013		2015		2014		2013		2015		2014		2013
Home equity
Senior lien	$	1,077	$	1,122	$	1,151	$	51	$	55	$	59	$	35	$	37	$	40
Junior lien	1,292		1,313		1,297		77		82		82		50		53		55
Mortgages
Prime, including option ARMs	5,397		6,730		7,214		217		262		280		46		54		59
Subprime	2,300		3,444		3,798		131		182		200		41		51		55
Total residential real estate – excluding PCI	$	10,066	$	12,609	$	13,460	$	476	$	581	$	621	$	172	$	195	$	209

(a) Generally, interest income on loans modified in TDRs is recognized on a cash basis until such time as the borrower has made a minimum of six payments under the new terms.

Schedule of impaired financing receivables

The table below sets forth information about the Firm’s residential real estate impaired loans, excluding PCI loans. These loans are considered to be impaired as they have been modified in a TDR. All impaired loans are evaluated for an asset-specific allowance as described in Note 15.

	Home equity								Mortgages								Total residential  real estate – excluding PCI
December 31, (in millions)	Senior lien				Junior lien				Prime, including option ARMs				Subprime
	2015		2014		2015		2014		2015		2014		2015		2014		2015		2014
Impaired loans
With an allowance	$	557	$	552	$	736	$	722	$	3,850	$	4,949	$	1,393	$	2,239	$	6,536	$	8,462
Without an allowance(a)	491		549		574		582		976		1,196		471		639		2,512		2,966
Total impaired loans(b)(c)	$	1,048	$	1,101	$	1,310	$	1,304	$	4,826	$	6,145	$	1,864	$	2,878	$	9,048	$	11,428
Allowance for loan losses related to impaired loans	$	53	$	84	$	85	$	147	$	93	$	127	$	15	$	64	$	246	$	422
Unpaid principal balance of impaired loans(d)	1,370		1,451		2,590		2,603		6,225		7,813		2,857		4,200		13,042		16,067
Impaired loans on nonaccrual status(e)	581		628		639		632		1,287		1,559		670		931		3,177		3,750

(a) Represents collateral-dependent residential mortgage loans that are charged off to the fair value of the underlying collateral less cost to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower (“Chapter 7 loans”) as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2015, Chapter 7 residential real estate loans included approximately 17% of senior lien home equity, 9% of junior lien home equity, 18% of prime mortgages, including option ARMs, and 15% of subprime mortgages that were 30 days or more past due.

(b) At December 31, 2015 and 2014, $3.8 billion and $4.9 billion, respectively, of loans modified subsequent to repurchase from Government National Mortgage Association (“Ginnie Mae”) in accordance with the standards of the appropriate government agency (i.e., FHA, VA, RHS) are not included in the table above. When such loans perform subsequent to modification in accordance with Ginnie Mae guidelines, they are generally sold back into Ginnie Mae loan pools. Modified loans that do not re-perform become subject to foreclosure.

(c) Predominantly all residential real estate impaired loans, excluding PCI loans, are in the U.S.

(d) Represents the contractual amount of principal owed at December 31, 2015 and 2014. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs, net deferred loan fees or costs; and unamortized discounts or premiums on purchased loans.

(e) As of December 31, 2015 and 2014, nonaccrual loans included $2.5 billion and $2.9 billion, respectively, of TDRs for which the borrowers were less than 90 days past due. For additional information about loans modified in a TDR that are on nonaccrual status refer to the Loan accounting framework on pages 242–244 of this Note.

Troubled debt restructuring on financing receivables nature and extent of modifications

The following table provides information about how residential real estate loans, excluding PCI loans, were modified under the Firm’s loss mitigation programs during the periods presented. This table excludes Chapter 7 loans where the sole concession granted is the discharge of debt.

Year ended Dec. 31,	Home equity												Mortgages												Total residential real estate  – excluding PCI
	Senior lien						Junior lien						Prime, including option ARMs						Subprime
	2015		2014		2013		2015		2014		2013		2015		2014		2013		2015		2014		2013		2015		2014		2013
Number of loans approved for a trial modification	1,345		939		1,719		2,588		626		884		1,103		1,052		2,846		1,608		2,056		4,233		6,644		4,673		9,682
Number of loans permanently modified	1,096		1,171		1,765		3,200		2,813		5,040		1,495		2,507		4,356		1,650		3,141		5,364		7,441		9,632		16,525
Concession granted:(a)
Interest rate reduction	75	%	53	%	70	%	63	%	84	%	88	%	72	%	43	%	73	%	71	%	47	%	72	%	68	%	58	%	77	%
Term or payment extension	86		67		76		90		83		80		80		51		73		82		53		56		86		63		70
Principal and/or interest deferred	32		16		12		19		23		24		34		19		30		21		12		13		24		18		21
Principal forgiveness	4		36		38		8		22		32		24		51		38		31		53		48		16		41		39
Other(b)	—		—		—		—		—		—		9		10		23		13		10		14		5		6		11

(a) Represents concessions granted in permanent modifications as a percentage of the number of loans permanently modified. The sum of the percentages exceeds 100% because predominantly all of the modifications include more than one type of concession. A significant portion of trial modifications include interest rate reductions and/or term or payment extensions.

(b) Represents variable interest rate to fixed interest rate modifications.

Troubled debt restructuring on financing receivables, financial effects of modifications and re-defaults

The following table provides information about the financial effects of the various concessions granted in modifications of residential real estate loans, excluding PCI, under the Firm’s loss mitigation programs and about redefaults of certain loans modified in TDRs for the periods presented. Because the specific types and amounts of concessions offered to borrowers frequently change between the trial modification and the permanent modification, the following table presents only the financial effects of permanent modifications. This table also excludes Chapter 7 loans where the sole concession granted is the discharge of debt.

Year ended December 31, (in millions, except weighted-average data and number of loans)	Home equity																		Mortgages																		Total residential real estate – excluding PCI
	Senior lien									Junior lien									Prime, including option ARMs									Subprime
	2015			2014			2013			2015			2014			2013			2015			2014			2013			2015			2014			2013			2015			2014			2013
Weighted-average interest rate of loans with interest rate reductions – before TDR	5.69		%	6.38		%	6.35		%	4.93		%	4.81		%	5.05		%	5.03		%	4.82		%	5.28		%	6.67		%	7.16		%	7.33		%	5.51		%	5.61		%	5.88		%
Weighted-average interest rate of loans with interest rate reductions – after TDR	2.70			3.03			3.23			2.17			2.00			2.14			2.55			2.69			2.77			3.15			3.37			3.52			2.64			2.78			2.92
Weighted-average remaining contractual term (in years) of loans with term or payment extensions – before TDR	17			17			19			18			19			20			25			25			25			24			24			24			22			23			23
Weighted-average remaining contractual term (in years) of loans with term or payment extensions – after TDR	32			30			31			36			35			34			37			37			37			36			36			35			36			36			36
Charge-offs recognized upon permanent modification	$	1		$	2		$	7		$	3		$	25		$	70		$	9		$	9		$	16		$	2		$	3		$	5		$	15		$	39		$	98
Principal deferred	13			5			7			14			11			24			41			39			129			17			19			43			85			74			203
Principal forgiven	2			14			30			4			21			51			34			83			206			32			89			218			72			207			505
Balance of loans that redefaulted within one year of permanent modification(a)	$	14		$	19		$	26		$	7		$	10		$	20		$	75		$	121		$	164		$	58		$	93		$	106		$	154		$	243		$	316

(a) Represents loans permanently modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The dollar amounts presented represent the balance of such loans at the end of the reporting period in which such loans defaulted. For residential real estate loans modified in TDRs, payment default is deemed to occur when the loan becomes two contractual payments past due. In the event that a modified loan redefaults, it is probable that the loan will ultimately be liquidated through foreclosure or another similar type of liquidation transaction. Redefaults of loans modified within the last 12 months may not be representative of ultimate redefault levels.

Consumer, excluding credit card | Residential real estate | Residential real estate - PCI

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The table below sets forth information about the Firm’s consumer, excluding credit card, PCI loans.

December 31, (in millions, except ratios)	Home equity						Prime mortgage						Subprime mortgage						Option ARMs						Total PCI
	2015			2014			2015			2014			2015			2014			2015			2014			2015			2014
Carrying value(a)	$	14,989		$	17,095		$	8,893		$	10,220		$	3,263		$	3,673		$	13,853		$	15,708		$	40,998		$	46,696
Related allowance for loan losses(b)	1,708			1,758			985			1,193			—			180			49			194			2,742			3,325
Loan delinquency (based on unpaid principal balance)
Current	$	14,387		$	16,295		$	7,894		$	8,912		$	3,232		$	3,565		$	12,370		$	13,814		$	37,883		$	42,586
30–149 days past due	322			445			424			500			439			536			711			858			1,896			2,339
150 or more days past due	633			1,000			601			837			380			551			1,272			1,824			2,886			4,212
Total loans	$	15,342		$	17,740		$	8,919		$	10,249		$	4,051		$	4,652		$	14,353		$	16,496		$	42,665		$	49,137
% of 30+ days past due to total loans	6.22		%	8.15		%	11.49		%	13.05		%	20.22		%	23.37		%	13.82		%	16.26		%	11.21		%	13.33		%
Current estimated LTV ratios (based on unpaid principal balance)(c)(d)(e)
Greater than 125% and refreshed FICO scores:
Equal to or greater than 660	$	153		$	301		$	10		$	22		$	10		$	22		$	19		$	50		$	192		$	395
Less than 660	80			159			28			52			55			106			36			84			199			401
101% to 125% and refreshed FICO scores:
Equal to or greater than 660	942			1,448			120			268			77			144			166			330			1,305			2,190
Less than 660	444			728			152			284			220			390			239			448			1,055			1,850
80% to 100% and refreshed FICO scores:
Equal to or greater than 660	2,709			3,591			816			1,405			331			451			977			1,695			4,833			7,142
Less than 660	1,136			1,485			614			969			643			911			1,050			1,610			3,443			4,975
Lower than 80% and refreshed FICO scores:
Equal to or greater than 660	6,724			6,626			4,243			4,211			863			787			7,073			7,053			18,903			18,677
Less than 660	2,265			2,308			2,438			2,427			1,642			1,585			4,065			4,291			10,410			10,611
No FICO/LTV available	889			1,094			498			611			210			256			728			935			2,325			2,896
Total unpaid principal balance	$	15,342		$	17,740		$	8,919		$	10,249		$	4,051		$	4,652		$	14,353		$	16,496		$	42,665		$	49,137
Geographic region (based on unpaid principal balance)
California	$	9,205		$	10,671		$	5,172		$	5,965		$	1,005		$	1,138		$	8,108		$	9,190		$	23,490		$	26,964
New York	788			876			580			672			400			463			813			933			2,581			2,944
Illinois	358			405			263			301			196			229			333			397			1,150			1,332
Texas	224			273			94			92			243			281			75			85			636			731
Florida	1,479			1,696			586			689			373			432			1,183			1,440			3,621			4,257
New Jersey	310			348			238			279			139			165			470			553			1,157			1,345
Washington	819			959			194			225			81			95			339			395			1,433			1,674
Arizona	281			323			143			167			76			85			203			227			703			802
Michigan	44			53			141			166			113			130			150			182			448			531
Ohio	17			20			45			48			62			72			61			69			185			209
All other	1,817			2,116			1,463			1,645			1,363			1,562			2,618			3,025			7,261			8,348
Total unpaid principal balance	$	15,342		$	17,740		$	8,919		$	10,249		$	4,051		$	4,652		$	14,353		$	16,496		$	42,665		$	49,137

(a) Carrying value includes the effect of fair value adjustments that were applied to the consumer PCI portfolio at the date of acquisition.

(b) Management concluded as part of the Firm’s regular assessment of the PCI loan pools that it was probable that higher expected credit losses would result in a decrease in expected cash flows. As a result, an allowance for loan losses for impairment of these pools has been recognized.

(c) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. These property values do not represent actual appraised loan level collateral values; as such, the resulting ratios are necessarily imprecise and should be viewed as estimates. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. Effective December 31, 2015, the current estimated LTV ratios reflect updates to the nationally recognized home price index valuation estimates incorporated into the Firm’s home valuation models. The prior period ratios have been revised to conform with these updates in the home price index.

(d) Refreshed FICO scores represent each borrower’s most recent credit score, which is obtained by the Firm on at least a quarterly basis.

(e) The current period current estimated LTV ratios disclosures have been updated to reflect where either the FICO score or estimated property value is unavailable. The prior period amounts have been revised to conform with the current presentation.

Consumer, excluding credit card | Home equity | Residential real estate - PCI | Junior lien

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

Approximately23%of the PCI home equity portfolio are senior lien loans; the remaining balance are junior lien HELOANs or HELOCs. The following table sets forth delinquency statistics for PCI junior lien home equity loans and lines of credit based on the unpaid principal balance as ofDecember 31, 2015 and 2014.

	Total loans				Total 30+ day delinquency rate
December 31,	2015		2014		2015		2014
(in millions, except ratios)
HELOCs:(a)
Within the revolving period(b)	$	5,000	$	8,972	4.10	%	6.42	%
Beyond the revolving period(c)	6,252		4,143		4.46		6.42
HELOANs	582		736		5.33		8.83
Total	$	11,834	$	13,851	4.35	%	6.55	%

(a) In general, these HELOCs are revolving loans for a 10-year period, after which time the HELOC converts to an interest-only loan with a balloon payment at the end of the loan’s term.

(b) Substantially all undrawn HELOCs within the revolving period have been closed.

(c) Includes loans modified into fixed-rate amortizing loans.

Consumer, excluding credit card | Total other consumer

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The table below provides information for other consumer retained loan classes, including auto, business banking and student loans.

December 31, (in millions, except ratios)	Auto						Business banking						Student and other								Total other consumer
	2015			2014			2015			2014			2015				2014				2015				2014
Loan delinquency(a)
Current	$	59,442		$	53,866		$	20,887		$	19,710		$	9,405			$	10,080			$	89,734			$	83,656
30–119 days past due	804			663			215			208			445				576				1,464				1,447
120 or more days past due	9			7			106			140			246				314				361				461
Total retained loans	$	60,255		$	54,536		$	21,208		$	20,058		$	10,096			$	10,970			$	91,559			$	85,564
% of 30+ days past due to total retained loans	1.35		%	1.23		%	1.51		%	1.73		%	1.63		%	(d)	2.15		%	(d)	1.42		%	(d)	1.47		%	(d)
90 or more days past due and still accruing (b)	$	—		$	—		$	—		$	—		$	290			$	367			$	290			$	367
Nonaccrual loans	116			115			263			279			242				270				621				664
Geographic region
California	$	7,186		$	6,294		$	3,530		$	3,008		$	1,051			$	1,143			$	11,767			$	10,445
New York	3,874			3,662			3,359			3,187			1,224				1,259				8,457				8,108
Illinois	3,678			3,175			1,459			1,373			679				729				5,816				5,277
Texas	6,457			5,608			2,622			2,626			839				868				9,918				9,102
Florida	2,843			2,301			941			827			516				521				4,300				3,649
New Jersey	1,998			1,945			500			451			366				378				2,864				2,774
Washington	1,135			1,019			264			258			212				235				1,611				1,512
Arizona	2,033			2,003			1,205			1,083			236				239				3,474				3,325
Michigan	1,550			1,633			1,361			1,375			415				466				3,326				3,474
Ohio	2,340			2,157			1,363			1,354			559				629				4,262				4,140
All other	27,161			24,739			4,604			4,516			3,999				4,503				35,764				33,758
Total retained loans	$	60,255		$	54,536		$	21,208		$	20,058		$	10,096			$	10,970			$	91,559			$	85,564
Loans by risk ratings(c)
Noncriticized	$	11,277		$	9,822		$	15,505		$	14,619		NA				NA				$	26,782			$	24,441
Criticized performing	76			35			815			708			NA				NA				891				743
Criticized nonaccrual	—			—			210			213			NA				NA				210				213

(a) Student loan delinquency classifications included loansinsured by U.S. government agencies under the Federal Family Education Loan Program (“FFELP”) as follows: current included $3.8 billion and $4.3 billion; 30-119 days past due included $299 million and $364 million; and 120 or more days past due included $227 million and $290 million at December 31, 2015 and 2014, respectively.

(b) These amounts represent student loans, which are insured by U.S. government agencies under the FFELP. These amounts were accruing as reimbursement of insured amounts is proceeding normally.

(c) For risk-rated business banking and auto loans, the primary credit quality indicator is the risk rating of the loan, including whether the loans are considered to be criticized and/or nonaccrual.

(d) December 31, 2015 and 2014, excluded loans 30 days or more past due and still accruing, which are insured by U.S. government agencies under the FFELP, of $526 million and $654 million, respectively. These amounts were excluded as reimbursement of insured amounts is proceeding normally.

Troubled debt restructuring on financing receivables

The following table presents new TDRs reported by the Firm.

Year ended December 31, (in millions)	2015		2014		2013
Home equity:
Senior lien	$	108	$	110	$	210
Junior lien	293		211		388
Mortgages:
Prime, including option ARMs	209		287		770
Subprime	58		124		319
Total residential real estate – excluding PCI	$	668	$	732	$	1,687

The following table provides information about the Firm’s other consumer loans modified in TDRs. New TDRs were not material for the years ended December 31, 2015 and 2014.

December 31, (in millions)	2015		2014
Loans modified in TDRs(a)(b)	$	384	$	442
TDRs on nonaccrual status	275		306

(a) The impact of these modifications was not material to the Firm for the years ended December 31, 2015 and 2014.

(b) Additional commitments to lend to borrowers whose loans have been modified in TDRs as of December 31, 2015 and 2014 were imm

Schedule of impaired financing receivables

The table below sets forth information about the Firm’s other consumer impaired loans, including risk-rated business banking and auto loans that have been placed on nonaccrual status, and loans that have been modified in TDRs.

December 31, (in millions)	2015		2014
Impaired loans
With an allowance	$	527	$	557
Without an allowance(a)	31		35
Total impaired loans(b)(c)	$	558	$	592
Allowance for loan losses related to impaired loans	$	118	$	117
Unpaid principal balance of impaired loans(d)	668		719
Impaired loans on nonaccrual status	449		456

(a) When discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged off and/or there have been interest payments received and applied to the loan balance.

(b) Predominantly all other consumer impaired loans are in the U.S.

(c) Other consumer average impaired loans were $566 million, $599 million and $648 million for the years ended December 31, 2015, 2014 and 2013, respectively. The related interest income on impaired loans, including those on a cash basis, was not material for the years ended December 31, 2015, 2014 and 2013.

(d) Represents the contractual amount of principal owed at December 31, 2015 and 2014. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the principal balance; net deferred loan fees or costs; and unamortized discounts or premiums on purchased loans.

Consumer, excluding credit card | Home equity

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The following table represent the Firm’s delinquency statistics for junior lien home equity loans and lines as ofDecember 31, 2015 and 2014.

	Total loans			Total 30+ day delinquency rate
December 31,	2015		2014	2015		2014
(in millions, except ratios)
HELOCs:(a)
Within the revolving period(b)	$	17,050	25,252	1.57	%	1.75	%
Beyond the revolving period	11,252		7,979	3.10		3.16
HELOANs	2,409		3,144	3.03		3.34
Total	$	30,711	36,375	2.25	%	2.20	%

(a) These HELOCs are predominantly revolving loans for a 10-year period, after which time the HELOC converts to a loan with a 20-year amortization period, but also include HELOCs originated by Washington Mutual that allow interest-only payments beyond the revolving period.

(b) The Firm manages the risk of HELOCs during their revolving period by closing or reducing the undrawn line to the extent permitted by law when borrowers are experiencing financial difficulty or when the collateral does not support the loan amount.

Credit card

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The table below sets forth information about the Firm’s credit card loans.

As of or for the year ended December 31, (in millions, except ratios)	2015			2014
Net charge-offs	$	3,122		$	3,429
% of net charge-offs to retained loans	2.51		%	2.75		%
Loan delinquency
Current and less than 30 days past due and still accruing	$	129,502		$	126,189
30–89 days past due and still accruing	941			943
90 or more days past due and still accruing	944			895
Total retained credit card loans	$	131,387		$	128,027
Loan delinquency ratios
% of 30+ days past due to total retained loans	1.43		%	1.44		%
% of 90+ days past due to total retained loans	0.72			0.70
Credit card loans by geographic region
California	$	18,802		$	17,940
Texas	11,847			11,088
New York	11,360			10,940
Florida	7,806			7,398
Illinois	7,655			7,497
New Jersey	5,879			5,750
Ohio	4,700			4,707
Pennsylvania	4,533			4,489
Michigan	3,562			3,552
Colorado	3,399			3,226
All other	51,844			51,440
Total retained credit card loans	$	131,387		$	128,027
Percentage of portfolio based on carrying value with estimated refreshed FICO scores
Equal to or greater than 660	84.4		%	85.7		%
Less than 660	15.6			14.3

Schedule of impaired financing receivables, average recorded investment

The following table presents average balances of impaired credit card loans and interest income recognized on those loans.

Year ended December 31, (in millions)	2015		2014		2013
Average impaired credit card loans	$	1,710	$	2,503	$	3,882
Interest income on   impaired credit card loans	82		123		198

Schedule of impaired financing receivables

The table below sets forth information about the Firm’s impaired credit card loans. All of these loans are considered to be impaired as they have been modified in TDRs.

December 31, (in millions)	2015		2014
Impaired credit card loans with an allowance(a)(b)
Credit card loans with modified payment terms(c)	$	1,286	$	1,775
Modified credit card loans that have reverted to pre-modification payment terms(d)	179		254
Total impaired credit card loans(e)	$	1,465	$	2,029
Allowance for loan losses related to impaired credit card loans	$	460	$	500

(a) The carrying value and the unpaid principal balance are the same for credit card impaired loans.

(b) There were no impaired loans without an allowance.

(c) Represents credit card loans outstanding to borrowers enrolled in a credit card modification program as of the date presented.

(d) Represents credit card loans that were modified in TDRs but that have subsequently reverted back to the loans’ pre-modification payment terms. At December 31, 2015 and 2014, $113 million and $159 million, respectively, of loans have reverted back to the pre-modification payment terms of the loans due to noncompliance with the terms of the modified loans. The remaining $66 million and $95 million at December 31, 2015 and 2014, respectively, of these loans are to borrowers who have successfully completed a short-term modification program. The Firm continues to report these loans as TDRs since the borrowers’ credit lines remain closed.

(e) Predominantly all impaired credit card loans are in the U.S.

Troubled debt restructuring on financing receivables, financial effects of modifications and re-defaults

The following table provides information about the financial effects of the concessions granted on credit card loans modified in TDRs and redefaults for the periods presented.

Year ended December 31, (in millions, except weighted-average data)	2015			2014			2013
Weighted-average interest rate of loans – before TDR	15.08		%	14.96		%	15.37		%
Weighted-average interest rate of loans – after TDR	4.40			4.40			4.38
Loans that redefaulted within one year of modification(a)	$	85		$	119		$	167

(a) Represents loans modified in TDRs that experienced a payment default in the periods presented, and for which the payment default occurred within one year of the modification. The amounts presented represent the balance of such loans as of the end of the quarter in which they defaulted

Wholesale

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The table below provides information by class of receivable for the retained loans in the Wholesale portfolio segment.

As of or for the year ended December 31, (in millions, except ratios)	Commercial and industrial						Real estate						Financial institutions							Government agencies						Other(e)							Total retained loans
	2015			2014			2015			2014			2015			2014				2015			2014			2015			2014				2015			2014
Loans by risk ratings
Investment grade	$	62,150		$	63,069		$	74,330		$	61,006		$	21,786		$	27,111			$	11,363		$	8,393		$	98,107		$	82,087			$	267,736		$	241,666
Noninvestment   grade:
Noncriticized	45,632			44,117			17,008			16,541			7,667			7,093			(d)	256			300			11,390			10,067			(d)	81,953			78,118
Criticized performing	4,542			2,251			1,251			1,313			320			316				7			3			253			236				6,373			4,119
Criticized nonaccrual	608			188			231			253			10			18				—			—			139			140				988			599
Total noninvestment grade	50,782			46,556			18,490			18,107			7,997			7,427			(d)	263			303			11,782			10,443			(d)	89,314			82,836
Total retained loans	$	112,932		$	109,625		$	92,820		$	79,113		$	29,783		$	34,538		(d)	$	11,626		$	8,696		$	109,889		$	92,530		(d)	$	357,050		$	324,502
% of total criticized to total retained loans	4.56		%	2.22		%	1.60		%	1.98		%	1.11		%	0.97			%	0.06		%	0.03		%	0.36		%	0.41			%	2.06		%	1.45		%
% of nonaccrual loans to total retained loans	0.54			0.17			0.25			0.32			0.03			0.05				—			—			0.13			0.15				0.28			0.18
Loans by geographic distribution(a)
Total non-U.S.	$	30,063		$	33,739		$	3,003		$	2,099		$	17,166		$	20,944			$	1,788		$	1,122		$	42,031		$	42,961			$	94,051		$	100,865
Total U.S.	82,869			75,886			89,817			77,014			12,617			13,594			(d)	9,838			7,574			67,858			49,569			(d)	262,999			223,637
Total retained loans	$	112,932		$	109,625		$	92,820		$	79,113		$	29,783		$	34,538		(d)	$	11,626		$	8,696		$	109,889		$	92,530		(d)	$	357,050		$	324,502
Net charge-offs/(recoveries)	$	26		$	22		$	(14	)	$	(9	)	$	(5	)	$	(12	)		$	(8	)	$	25		$	11		$	(14	)		$	10		$	12
% of net charge-offs/(recoveries) to end-of-period retained loans	0.02		%	0.02		%	(0.02		)%	(0.01		)%	(0.02		)%	(0.04		)	%	(0.07		)%	0.29		%	0.01		%	(0.02		)	%	—		%	—		%
Loan delinquency(b)
Current and less than 30 days past due and still accruing	$	112,058		$	108,857		$	92,381		$	78,552		$	29,713		$	34,416		(d)	$	11,565		$	8,627		$	108,734		$	91,160		(d)	$	354,451		$	321,612
30–89 days past due and still accruing	259			566			193			275			49			104				55			69			988			1,201				1,544			2,215
90 or more days past due and still accruing(c)	7			14			15			33			11			—				6			—			28			29				67			76
Criticized nonaccrual	608			188			231			253			10			18				—			—			139			140				988			599
Total retained loans	$	112,932		$	109,625		$	92,820		$	79,113		$	29,783		$	34,538		(d)	$	11,626		$	8,696		$	109,889		$	92,530		(d)	$	357,050		$	324,502

(a) The U.S. and non-U.S. distribution is determined based predominantly on the domicile of the borrower.

(b) The credit quality of wholesale loans is assessed primarily through ongoing review and monitoring of an obligor’s ability to meet contractual obligations rather than relying on the past due status, which is generally a lagging indicator of credit quality.

(c) Represents loans that are considered well-collateralized and therefore still accruing interest.

(d) Effective in the fourth quarter 2015, the Firm realigned its wholesale industry divisions in order to better monitor and manage industry concentrations. Prior period amounts have been revised to conform with current period presentation. For additional information, see Wholesale credit portfolio on pages 122–129.

(e) Other includes: individuals; SPEs; holding companies; and private education and civic organizations. For more information on exposures to SPEs, see Note 16.

Schedule of impaired financing receivables, average recorded investment

The following table presents the Firm’s average impaired loans for the years ended2015, 2014 and 2013.

Year ended December 31, (in millions)	2015		2014		2013
Commercial and industrial	$	453	$	243	$	412
Real estate	250		297		484
Financial institutions	13		20		17
Government agencies	—		—		—
Other	129		155		211
Total(a)	$	845	$	715	$	1,124

(a) The related interest income on accruing impaired loans and interest income recognized on a cash basis were not material for the years ended December 31, 2015, 2014 and 2013.

Schedule of impaired financing receivables

The table below sets forth information about the Firm’s wholesale impaired loans.

December 31, (in millions)	Commercial and industrial				Real estate				Financial institutions				Government  agencies				Other				Total retained loans
	2015		2014		2015		2014		2015		2014		2015		2014		2015		2014		2015			2014
Impaired loans
With an allowance	$	522	$	174	$	148	$	193	$	10	$	15	$	—	$	—	$	46	$	89	$	726		$	471
Without an allowance(a)	98		24		106		87		—		3		—		—		94		52		298			166
Totalimpaired loans	$	620	$	198	$	254	$	280	$	10	$	18	$	—	$	—	$	140	$	141	$	1,024	(c)	$	637	(c)
Allowance for loan losses related to impaired loans	$	220	$	34	$	27	$	36	$	3	$	4	$	—	$	—	$	24	$	13	$	274		$	87
Unpaid principal balance of impaired loans(b)	669		266		363		345		13		22		—		—		164		202		1,209			835

(a) When the discounted cash flows, collateral value or market price equals or exceeds the recorded investment in the loan, the loan does not require an allowance. This typically occurs when the impaired loans have been partially charged-off and/or there have been interest payments received and applied to the loan balance.

(b) Represents the contractual amount of principal owed at December 31, 2015 and 2014. The unpaid principal balance differs from the impaired loan balances due to various factors, including charge-offs; interest payments received and applied to the carrying value; net deferred loan fees or costs; and unamortized discount or premiums on purchased loans.

(c) Based upon the domicile of the borrower, largely consists of loans in the U.S.

Wholesale | Real estate

Loans and Leases Receivable Disclosure [Line Items]

Schedule of financing receivable credit quality indicators

The following table presents additional information on the real estate class of loans within the Wholesale portfolio segment for the periods indicated. The real estate class primarily consists of secured commercial loans mainly to borrowers for multi-family and commercial lessor properties. Multifamily lending specifically finances apartment buildings. Commercial lessors receive financing specifically for real estate leased to retail, office and industrial tenants. Commercial construction and development loans represent financing for the construction of apartments, office and professional buildings and malls. Other real estate loans include lodging, real estate investment trusts (“REITs”), single-family, homebuilders and other real estate.

December 31, (in millions, except ratios)	Multifamily						Commercial lessors						Commercial construction and development						Other						Total real estate loans
	2015			2014			2015			2014			2015			2014			2015			2014			2015			2014
Real estate retained loans	$	60,290		$	51,049		$	20,062		$	17,438		$	4,920		$	4,264		$	7,548		$	6,362		$	92,820		$	79,113
Criticized	520			652			844			841			43			42			75			31			1,482			1,566
% of criticized to total real estate retained loans	0.86		%	1.28		%	4.21		%	4.82		%	0.87		%	0.98		%	0.99		%	0.49		%	1.60		%	1.98		%
Criticized nonaccrual	$	85		$	126		$	100		$	110		$	1		$	—		$	45		$	17		$	231		$	253
% of criticized nonaccrual to total real estate retained loans	0.14		%	0.25		%	0.50		%	0.63		%	0.02		%	—		%	0.60		%	0.27		%	0.25		%	0.32		%