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Revenue Recognition - Revenue by Segment, Sales Channel and Product Category (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Disaggregation of Revenue [Line Items]      
Total Revenue $ 14,557 $ 17,478 $ 19,687
Adjustments for Non-ASC 606 Revenue (1,036) (1,370) (1,892)
Total Revenue from Contracts with Customers 13,521 16,108 17,795
Goods and services transferred at a point in time      
Disaggregation of Revenue [Line Items]      
Total Revenue from Contracts with Customers 178 154 138
Services performed over time      
Disaggregation of Revenue [Line Items]      
Total Revenue from Contracts with Customers 13,343 15,954 17,657
Business      
Disaggregation of Revenue [Line Items]      
Total Revenue 11,535 13,041 14,119
Mass Markets      
Disaggregation of Revenue [Line Items]      
Total Revenue 3,022 4,437 5,568
Operating Segments | Business      
Disaggregation of Revenue [Line Items]      
Total Revenue 11,535 13,041 14,119
Adjustments for Non-ASC 606 Revenue (858) (1,018) (1,095)
Total Revenue from Contracts with Customers 10,677 12,023 13,024
Operating Segments | Business | Grow      
Disaggregation of Revenue [Line Items]      
Total Revenue 4,469 4,595 4,687
Adjustments for Non-ASC 606 Revenue (654) (758) (819)
Total Revenue from Contracts with Customers 3,815 3,837 3,868
Operating Segments | Business | Nurture      
Disaggregation of Revenue [Line Items]      
Total Revenue 3,465 4,094 4,540
Adjustments for Non-ASC 606 Revenue (25) (23) (25)
Total Revenue from Contracts with Customers 3,440 4,071 4,515
Operating Segments | Business | Harvest      
Disaggregation of Revenue [Line Items]      
Total Revenue 2,785 3,557 4,069
Adjustments for Non-ASC 606 Revenue (170) (226) (240)
Total Revenue from Contracts with Customers 2,615 3,331 3,829
Operating Segments | Business | Other      
Disaggregation of Revenue [Line Items]      
Total Revenue 816 795 823
Adjustments for Non-ASC 606 Revenue (9) (11) (11)
Total Revenue from Contracts with Customers 807 784 812
Operating Segments | Business | Large Enterprise      
Disaggregation of Revenue [Line Items]      
Total Revenue 4,616 5,377 5,918
Adjustments for Non-ASC 606 Revenue (299) (360) (434)
Total Revenue from Contracts with Customers 4,317 5,017 5,484
Operating Segments | Business | Large Enterprise | Grow      
Disaggregation of Revenue [Line Items]      
Total Revenue 2,167 2,415 2,552
Adjustments for Non-ASC 606 Revenue (294) (352) (427)
Total Revenue from Contracts with Customers 1,873 2,063 2,125
Operating Segments | Business | Large Enterprise | Nurture      
Disaggregation of Revenue [Line Items]      
Total Revenue 1,450 1,685 1,906
Adjustments for Non-ASC 606 Revenue 0 0 0
Total Revenue from Contracts with Customers 1,450 1,685 1,906
Operating Segments | Business | Large Enterprise | Harvest      
Disaggregation of Revenue [Line Items]      
Total Revenue 760 1,022 1,205
Adjustments for Non-ASC 606 Revenue 0 0 (2)
Total Revenue from Contracts with Customers 760 1,022 1,203
Operating Segments | Business | Large Enterprise | Other      
Disaggregation of Revenue [Line Items]      
Total Revenue 239 255 255
Adjustments for Non-ASC 606 Revenue (5) (8) (5)
Total Revenue from Contracts with Customers 234 247 250
Operating Segments | Business | Mid-Market Enterprise      
Disaggregation of Revenue [Line Items]      
Total Revenue 2,011 2,212 2,398
Adjustments for Non-ASC 606 Revenue (36) (40) (40)
Total Revenue from Contracts with Customers 1,975 2,172 2,358
Operating Segments | Business | Mid-Market Enterprise | Grow      
Disaggregation of Revenue [Line Items]      
Total Revenue 803 757 724
Adjustments for Non-ASC 606 Revenue (28) (32) (29)
Total Revenue from Contracts with Customers 775 725 695
Operating Segments | Business | Mid-Market Enterprise | Nurture      
Disaggregation of Revenue [Line Items]      
Total Revenue 797 915 1,026
Adjustments for Non-ASC 606 Revenue 0 0 0
Total Revenue from Contracts with Customers 797 915 1,026
Operating Segments | Business | Mid-Market Enterprise | Harvest      
Disaggregation of Revenue [Line Items]      
Total Revenue 378 510 613
Adjustments for Non-ASC 606 Revenue (4) (7) (7)
Total Revenue from Contracts with Customers 374 503 606
Operating Segments | Business | Mid-Market Enterprise | Other      
Disaggregation of Revenue [Line Items]      
Total Revenue 33 30 35
Adjustments for Non-ASC 606 Revenue (4) (1) (4)
Total Revenue from Contracts with Customers 29 29 31
Operating Segments | Business | Public Sector      
Disaggregation of Revenue [Line Items]      
Total Revenue 1,783 1,861 2,111
Adjustments for Non-ASC 606 Revenue (82) (109) (89)
Total Revenue from Contracts with Customers 1,701 1,752 2,022
Operating Segments | Business | Public Sector | Grow      
Disaggregation of Revenue [Line Items]      
Total Revenue 469 444 481
Adjustments for Non-ASC 606 Revenue (81) (103) (84)
Total Revenue from Contracts with Customers 388 341 397
Operating Segments | Business | Public Sector | Nurture      
Disaggregation of Revenue [Line Items]      
Total Revenue 398 490 528
Adjustments for Non-ASC 606 Revenue 0 0 0
Total Revenue from Contracts with Customers 398 490 528
Operating Segments | Business | Public Sector | Harvest      
Disaggregation of Revenue [Line Items]      
Total Revenue 383 468 569
Adjustments for Non-ASC 606 Revenue (1) (4) (3)
Total Revenue from Contracts with Customers 382 464 566
Operating Segments | Business | Public Sector | Other      
Disaggregation of Revenue [Line Items]      
Total Revenue 533 459 533
Adjustments for Non-ASC 606 Revenue 0 (2) (2)
Total Revenue from Contracts with Customers 533 457 531
Operating Segments | Business | Wholesale      
Disaggregation of Revenue [Line Items]      
Total Revenue 3,125 3,591 3,692
Adjustments for Non-ASC 606 Revenue (441) (509) (532)
Total Revenue from Contracts with Customers 2,684 3,082 3,160
Operating Segments | Business | Wholesale | Grow      
Disaggregation of Revenue [Line Items]      
Total Revenue 1,030 979 930
Adjustments for Non-ASC 606 Revenue (251) (271) (279)
Total Revenue from Contracts with Customers 779 708 651
Operating Segments | Business | Wholesale | Nurture      
Disaggregation of Revenue [Line Items]      
Total Revenue 820 1,004 1,080
Adjustments for Non-ASC 606 Revenue (25) (23) (25)
Total Revenue from Contracts with Customers 795 981 1,055
Operating Segments | Business | Wholesale | Harvest      
Disaggregation of Revenue [Line Items]      
Total Revenue 1,264 1,557 1,682
Adjustments for Non-ASC 606 Revenue (165) (215) (228)
Total Revenue from Contracts with Customers 1,099 1,342 1,454
Operating Segments | Business | Wholesale | Other      
Disaggregation of Revenue [Line Items]      
Total Revenue 11 51 0
Adjustments for Non-ASC 606 Revenue 0 0 0
Total Revenue from Contracts with Customers 11 51 0
Operating Segments | Mass Markets      
Disaggregation of Revenue [Line Items]      
Total Revenue 3,022 4,437 5,568
Adjustments for Non-ASC 606 Revenue (178) (352) (797)
Total Revenue from Contracts with Customers 2,844 4,085 4,771
Operating Segments | Mass Markets | Fiber Broadband      
Disaggregation of Revenue [Line Items]      
Total Revenue 636 604 524
Adjustments for Non-ASC 606 Revenue (16) (18) 0
Total Revenue from Contracts with Customers 620 586 524
Operating Segments | Mass Markets | Other Broadband      
Disaggregation of Revenue [Line Items]      
Total Revenue 1,394 2,164 2,507
Adjustments for Non-ASC 606 Revenue (126) (200) (227)
Total Revenue from Contracts with Customers 1,268 1,964 2,280
Operating Segments | Mass Markets | Voice and Other      
Disaggregation of Revenue [Line Items]      
Total Revenue 992 1,669 2,537
Adjustments for Non-ASC 606 Revenue (36) (134) (570)
Total Revenue from Contracts with Customers $ 956 $ 1,535 $ 1,967