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Goodwill, Customer Relationships and Other Intangible Assets - Additional Information (Details)
$ in Millions
3 Months Ended 12 Months Ended
Oct. 31, 2019
reporting_unit
Oct. 31, 2018
USD ($)
reporting_unit
Mar. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Mar. 31, 2018
USD ($)
Dec. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Dec. 31, 2017
USD ($)
Jan. 31, 2019
Jan. 01, 2019
Finite-Lived Intangible Assets [Line Items]                    
Acquired finite-lived intangible assets, weighted average useful life           8 years        
Amortization of intangible assets           $ 1,700 $ 1,800 $ 1,200    
Intangible assets, gross           44,000        
Goodwill impairment   $ 2,700 $ 6,500 $ 2,700 $ 2,700 6,506 2,726 0    
Number of reporting units | reporting_unit 8 5                
Control premium, percent 44.70% 0.10%             4.10% 4.50%
Goodwill       28,031   $ 21,534 28,031 30,475    
Consumer                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 44.00%                  
Small and Medium Business                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 41.00%                  
Enterprise                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 53.00%                  
Wholesale                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 46.00%                  
NA GAM                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 55.00%                  
EMEA                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 5.00%                  
LATAM                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 63.00%                  
APAC                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill, impairment percent 38.00%                  
Business                    
Finite-Lived Intangible Assets [Line Items]                    
Goodwill impairment             0      
Goodwill       $ 20,447     $ 20,447 $ 20,197    
Customer relationships                    
Finite-Lived Intangible Assets [Line Items]                    
Acquired finite-lived intangible assets, weighted average useful life           9 years        
Capitalized software                    
Finite-Lived Intangible Assets [Line Items]                    
Acquired finite-lived intangible assets, weighted average useful life           4 years        
Tradenames and patents                    
Finite-Lived Intangible Assets [Line Items]                    
Acquired finite-lived intangible assets, weighted average useful life           3 years