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Segment Information (Details)
$ in Millions
3 Months Ended
Jan. 10, 2017
segment
Mar. 31, 2017
Mar. 31, 2017
USD ($)
Mar. 31, 2016
USD ($)
Segment information        
Number of reportable segments (segments) 2 2    
Revenues     $ 4,209 $ 4,401
Expenses     3,578 3,713
Total reportable segment income     631 688
Operating segments        
Segment information        
Revenues     3,768 3,931
Expenses     1,930 1,930
Total reportable segment income     $ 1,838 $ 2,001
Margin percentage (percent)     49.00% 51.00%
Enterprise        
Segment information        
Revenues     $ 2,356 $ 2,442
Expenses     1,321 1,319
Total reportable segment income     $ 1,035 $ 1,123
Margin percentage (percent)     44.00% 46.00%
Consumer        
Segment information        
Revenues     $ 1,412 $ 1,489
Expenses     609 611
Total reportable segment income     $ 803 $ 878
Margin percentage (percent)     57.00% 59.00%