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Severance and Leased Real Estate (Details) (USD $)
In Millions, unless otherwise specified
6 Months Ended
Jun. 30, 2014
Severance
 
Restructuring reserve  
Balance at the beginning of the period $ 17
Accrued to expense 51
Payments, net (46)
Reversals and adjustments 0
Balance at the end of the period 22
Leased real estate
 
Leased Real Estate  
Current portion of leased real estate accrual 16
Noncurrent portion of leased real estate accrual 88
Restructuring reserve  
Balance at the beginning of the period 113
Accrued to expense 0
Payments, net (8)
Reversals and adjustments (1)
Balance at the end of the period $ 104
Ceased-use leased real estate accrual | Leased real estate | Minimum
 
Leased Real Estate  
Remaining lease terms 7 months 6 days
Ceased-use leased real estate accrual | Leased real estate | Maximum
 
Leased Real Estate  
Remaining lease terms 11 years 6 months
Ceased-use leased real estate accrual | Leased real estate | Weighted average
 
Leased Real Estate  
Weighted average lease terms 8 years 7 months