EX-99.1 2 q32022exhibit991.htm EX-99.1 Document

Exhibit 99.1
TELUS INTERNATIONAL (CDA) INC.
CONDENSED INTERIM CONSOLIDATED
FINANCIAL STATEMENTS
(UNAUDITED)
September 30, 2022



TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Income and Other Comprehensive Income (Loss)
(unaudited)
  Three monthsNine months
Periods ended September 30 (US$ millions except earnings per share)Note2022202120222021
REVENUE3$615 $556 $1,838 $1,594 
  
OPERATING EXPENSES 
Salaries and benefits 346 309 1,044 890 
Goods and services purchased 111 110 344 307 
Share-based compensation46 21 20 66 
Acquisition, integration and other7 17 18 
Depreciation1029 29 88 85 
Amortization of intangible assets1132 34 102 106 
  531 509 1,615 1,472 
    
OPERATING INCOME 84 47 223 122 
  
OTHER EXPENSES 
Interest expense510 10 29 36 
Foreign exchange (gain) loss (11)(1)(25)
INCOME BEFORE INCOME TAXES 85 38 219 85 
Income tax expense626 15 70 43 
NET INCOME 59 23 149 42 
  
OTHER COMPREHENSIVE INCOME (LOSS) 
Items that may subsequently be reclassified to income 
Change in unrealized fair value of derivatives designated as held-for-hedging 26 11 67 30 
Exchange differences arising from translation of foreign operations (79)(30)(176)(72)
  (53)(19)(109)(42)
COMPREHENSIVE INCOME $6 $$40 $— 
    
EARNINGS PER SHARE7  
Basic $0.22 $0.09 $0.56 $0.16 
Diluted $0.22 $0.09 $0.55 $0.16 
    
TOTAL WEIGHTED AVERAGE SHARES OUTSTANDING (millions)   
Basic7266 266 266 263 
Diluted7269 269 269 265 
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Financial Position
(unaudited)
As at (US$ millions)NoteSeptember 30, 2022December 31, 2021
ASSETS   
Current assets   
Cash and cash equivalents $143 $115 
Accounts receivable8427 414 
Due from affiliated companies15(a)50 53 
Income and other taxes receivable1 
Prepaid and other assets 47 36 
Current portion of derivative assets919 
  687 627 
Non-current assets   
Property, plant and equipment, net10417 405 
Intangible assets, net111,007 1,158 
Goodwill111,288 1,380 
Derivative assets939 — 
Deferred income taxes 9 23 
Other long-term assets16(b)26 33 
  2,786 2,999 
Total assets $3,473 $3,626 
    
LIABILITIES AND OWNERS’ EQUITY   
Current liabilities   
Accounts payable and accrued liabilities16(b)$295 $336 
Due to affiliated companies15(a)81 71 
Income and other taxes payable 83 67 
Current maturities of long-term debt12315 328 
Current portion of derivative liabilities99 
  783 807 
Non-current liabilities   
Long-term debt12671 820 
Derivative liabilities9 17 
Deferred income taxes 280 305 
Other long-term liabilities 21 22 
  972 1,164 
Total liabilities 1,755 1,971 
    
Owners’ equity1,718 1,655 
Total liabilities and owners’ equity $3,473 $3,626 
  
Contingent liabilities14
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Changes in Owners’ Equity
(unaudited)
(millions)NoteNumber
of shares
Share
capital
Contributed
surplus
Retained
earnings
Accumulated
other
comprehensive
income (loss)
Total
Balance as at January 1, 2021245 $989 $— $33 $89 $1,111 
Net income— — — 42 — 42 
Other comprehensive loss— — — — (42)(42)
Class A to E shares exchanged or redesignated(245)(994)— — — (994)
Multiple Voting Shares redesignated from Class A to D shares236 884 — — — 884 
Subordinate Voting Shares redesignated from Class C to E shares110 — — — 110 
Multiple Voting Shares converted to Subordinate Voting Shares(36)(132)— — — (132)
Subordinate Voting Shares converted from Multiple Voting Shares36 132 — — — 132 
Subordinate Voting Shares issued in public offering21 525 — — — 525 
Share issuance costs, net of taxes— (25)— — — (25)
Share-based compensation4— (1)18 (1)— 16 
Balance as at September 30, 2021266 $1,488 $18 $74 $47 $1,627 
Balance as at January 1, 2022266 $1,490 $24 $107 $34 $1,655 
Net income   149  149 
Other comprehensive loss    (109)(109)
Share-based compensation4 10 14 (1) 23 
Balance as at September 30, 2022266 $1,500 $38 $255 $(75)$1,718 
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Cash Flows
(unaudited)
  Three monthsNine months
Periods ended September 30 (US$ millions)Note2022202120222021
OPERATING ACTIVITIES   
Net income $59 $23 $149 $42 
Adjustments: 
Depreciation and amortization10,1161 63 190 191 
Interest expense510 10 29 36 
Income tax expense626 15 70 43 
Share-based compensation46 21 20 66 
Change in market value of derivatives and other (26)(1)(23)(6)
Net change in non-cash operating working capital16(c)17 (11)(19)(29)
Share-based compensation payments4(8)(13)(14)(30)
Interest paid (5)(5)(16)(21)
Income taxes paid, net (16)(16)(49)(74)
Cash provided by operating activities 124 86 337 218 
INVESTING ACTIVITIES   
Cash payments for capital assets16(c)(26)(29)(76)(67)
Cash receipts (payments) for other assets7 — (13)— 
Cash payments for acquisitions, net  (11) (11)
Cash used in investing activities (19)(40)(89)(78)
FINANCING ACTIVITIES   
Shares issued 2 526 
Share issuance costs (2) (34)
Withholding taxes paid related to net share settlement of equity awards4(b) (3)(1)(3)
Repayment of long-term debt16(d)(78)(69)(207)(688)
Long-term debt issued16(d) 39  39 
Cash used in financing activities (78)(34)(206)(160)
Effect of exchange rate changes on cash and cash equivalents (7)(1)(14)(3)
CASH POSITION   
Increase (decrease) in cash and cash equivalents 20 11 28 (23)
Cash and cash equivalents, beginning of period 123 119 115 153 
Cash and cash equivalents, end of period $143 $130 $143 $130 
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Notes to Condensed Interim Consolidated Financial Statements
(unaudited)
 
TELUS International (Cda) Inc. (TELUS International) is a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands.
TELUS International was incorporated under the Business Corporations Act (British Columbia) on January 2, 2016, and is a subsidiary of TELUS Corporation. TELUS International maintains its registered office at 510 West Georgia Street, Vancouver, British Columbia.
The terms we, us, our or ourselves are used to refer to TELUS International and, where the context of the narrative permits or requires, its subsidiaries.
Additionally, the term TELUS Corporation is a reference to TELUS Corporation, and where the context of the narrative permits or requires, its subsidiaries, excluding TELUS International.
Notes to the condensed interim consolidated financial statementsPage
General application
1.Condensed interim consolidated financial statements
2.Capital structure financial policies
Consolidated results of operations focused
3.Revenue
4.Share-based compensation
5.Interest expense
6.Income taxes
7.Earnings per share
Consolidated financial position focused
8.Accounts receivable
9.Financial instruments
10.Property, plant and equipment
11.Intangible assets and goodwill
12.Long-term debt
13.Share capital
14.Contingent liabilities
Other
15.Related party transactions
16.Additional financial information
1. Condensed interim consolidated financial statements
(a)     Basis of presentation
The notes presented in our condensed interim consolidated financial statements include only significant events and transactions and are not fully inclusive of all matters normally disclosed in our annual audited financial statements; thus, our interim consolidated financial statements are referred to as condensed. Our financial results may vary from period to period during any fiscal year. The seasonality in our business, and consequently, our financial performance, mirrors that of our clients. Our revenues are typically higher in the third and fourth quarters than in other quarters.
These condensed interim consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2021, and are expressed in United States dollars and follow the same accounting policies and methods of their application as set out in our audited consolidated financial statements for the year ended December 31, 2021, other than as described in the section “Change in presentation” below. The generally accepted accounting principles that we use are International Financial Reporting Standards as issued by the International Accounting Standards Board (IFRS-IASB). Our condensed interim consolidated financial statements comply with International Accounting Standard 34, Interim Financial Reporting and reflect all adjustments (which are of a normal recurring nature) that are, in our opinion, necessary for a fair statement of the results for the interim periods presented.
These condensed interim consolidated financial statements as at and for the three- and nine-month periods ended September 30, 2022 were authorized by our Board of Directors for issue on November 4, 2022.
(b)     Change in presentation
In our condensed interim consolidated statements of financial position, we have reclassified certain current and non-current liabilities and grouped these amounts in Accounts payable and accrued liabilities and Other long-term liabilities, respectively,
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as they are not material to these condensed interim consolidated financial statements. All amounts presented for the comparative period has been reclassified to conform with current period presentation.
(c)    Accounting policy development
Standards, interpretations and amendments to standards not yet effective and not yet applied
In February 2021, the International Accounting Standards Board issued narrow-scope amendments to IAS 1, Presentation of Financial Statements, IFRS Practice Statement 2, Making Materiality Judgements and IAS 8, Accounting Polices, Changes in Accounting Estimates and Errors. The amendments are effective for annual periods beginning on or after January 1, 2023, although earlier application is permitted. The amendments will require the disclosure of material accounting policy information rather than disclosing significant accounting policies and clarify how to distinguish changes in accounting policies from changes in accounting estimates. We are currently assessing the impacts of the amended standards, but do not expect that our financial disclosure will be materially affected by the application of the amendments.
In May 2021, the International Accounting Standards Board issued targeted amendments to IAS 12, Income Taxes. The amendments are effective for annual periods beginning on or after January 1, 2023, although earlier application is permitted. With a view to reducing diversity in reporting, the amendments will clarify that companies are required to recognize deferred taxes on transactions where both assets and liabilities are recognized, such as with leases and asset retirement (decommissioning) obligations. Based upon our current facts and circumstances, we do not expect our financial performance or disclosure to be materially affected by the application of the amended standard.
2. Capital structure financial policies
Our objective when managing capital is to maintain a flexible capital structure that optimizes the cost and availability of capital at acceptable risk levels.
In the management of capital and in its definition, we include owners’ equity (excluding accumulated other comprehensive income), long-term debt (including long-term credit facilities and any hedging assets or liabilities associated with our long-term debt, net of amounts recognized in accumulated other comprehensive income and excluding lease liabilities) and cash and cash equivalents. We manage capital by monitoring the financial covenants in our credit facility (Note 12).
We manage our capital structure and make adjustments to it in light of changes in economic conditions and the risk characteristics of our business. In order to maintain or adjust our capital structure, we may issue new shares, issue new debt with different terms or characteristics, which may be used to replace existing debt, or pay down our debt balance with cash flows from operations. 
3. Revenue
We earn revenue pursuant to contracts with our clients, who operate in various industry verticals. In the first quarter of 2022, we revised our revenue by vertical disaggregation to include our top strategic and growth verticals, including Banking, Financial Services and Insurance vertical, and we have grouped our Healthcare vertical as part of Other.
The following presents our earned revenue disaggregation by strategic industry vertical for the periods presented:
Three monthsNine months
Periods ended September 30 (millions)2022202120222021
Tech and Games$289 $251 $856 $719 
Communications and Media150 136 432 397 
eCommerce and FinTech67 70 221 186 
Banking, Financial Services and Insurance42 25 127 69 
Travel and Hospitality19 16 55 43 
Other48 58 147 180 
$615 $556 $1,838 $1,594 

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We serve our clients, who are primarily domiciled in North America, from multiple delivery locations across four geographic regions. In addition, our TIAI Data Solutions business has clients that are largely supported by crowdsourced contractors that are globally dispersed and not limited to the physical locations of our delivery centres. The following table presents our earned revenue disaggregated by geographic region, based on location of our delivery centre or where service was provided, for the following periods:
Three monthsNine months
Periods ended September 30 (millions)2022202120222021
Europe$211 $232 $667 $669 
North America158 124 456 362 
Asia-Pacific149 121 441 331 
Central America97 79 274 232 
$615 $556 $1,838 $1,594 
4. Share-based compensation
(a)    Restricted share unit plan
Restricted share units
We have various restricted share unit award types, including equity-accounted restricted share units (RSUs) and performance restricted share units (PSUs), and liability-accounted restricted share units (Phantom RSUs) and performance restricted share units (Phantom PSUs). All restricted share units are nominally equal in value to one TELUS International subordinate voting share, and liability-accounted restricted share units are settled in cash. Beginning January 1, 2021, restricted share unit awards granted were equity-accounted. The following table presents a summary of the activity related to our restricted share units:
Three monthsNine months
Number of unitsWeighted
average
grant-date
Number of unitsWeighted
average
grant-date
Period ended September 30, 2022Non-vestedVestedfair valueNon-vestedVestedfair value
Outstanding, January 1, 20221,965,413 — $25.47 1,850,807 — $21.94 
Granted or exchange of rights— 59,512 29.41 806,395 59,512 26.52 
Vested(1,072)1,072 35.01 (520,717)520,717 17.76 
Exercised1
— (59,512)29.41 — (579,157)18.93 
Forfeited(16,112)— 23.89 (188,256)— 17.70 
Outstanding, September 30, 20221,948,229 1,072 $25.48 1,948,229 1,072 $25.48 
1During the three-month period ended September 30, 2022, 59,512 restricted share units were exercised and settled with subordinate voting shares issued from treasury. During the nine-month period ended September 30, 2022, 579,157 restricted share units were exercised, of which 323,031 RSUs were exercised and settled with subordinate voting shares issued from treasury, and 256,126 Phantom RSUs were cash-settled for $6 million based on an average share price of $23.75.
As at September 30, 2022, the outstanding restricted share units were comprised of 1,286,634 RSUs, 408,321 PSUs, and 253,274 Phantom RSUs.

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Phantom TELUS Corporation restricted share units (Phantom TELUS Corporation RSU)
Each Phantom TELUS Corporation RSU is nominally equal in value to the market price of one TELUS Corporation common share. The Phantom TELUS Corporation RSUs are historic grants made to certain employees, and no new awards are expected to be made. The following table presents a summary of the activity related to Phantom TELUS Corporation RSUs:
Three monthsNine months
Period ended September 30, 2022Number of unitsWeighted
average grant-date fair value
Number of unitsWeighted
average grant-date fair value
Canadian $ denominatedNon-vestedVestedNon-vestedVested
Outstanding, January 1, 2022— — $— 78,011 — $24.20 
Vested — — — (59,549)59,549 24.13 
Exercised1
— — — — (59,549)24.13 
Dividends— — — 1,568 — 30.85 
Forfeited— — — (20,030)— 24.92 
Outstanding, September 30, 2022— — $— — — $— 
1During the nine-month periods ended September 30, 2022, 59,549 Phantom TELUS Corporation RSUs vested and were exercised at a share price of CAD$28.67 and cash-settled for $1 million.
(b)    Share option award plan
We have equity-accounted share option awards (Share Options), and liability-accounted share option awards (Phantom Share Options). Share Options grant the right to the employee recipient to purchase and receive a subordinate voting share of TELUS International for a pre-determined exercise price. Phantom Share Options grant the right to the employee recipient to receive cash equal to the intrinsic value of the share option award, determined as the difference between the market price of a subordinate voting share of TELUS International and the exercise price. Share option awards are generally exercisable for a period of ten years from the time of grant. Beginning January 1, 2021, share option awards granted were equity-accounted.
The following table presents the three- and nine-month periods ended activity related to our share option awards:
Three monthsNine months
Number of share
option award units
Weighted
average
exercise price
Number of share
option award units
Weighted
average
exercise price
Period ended September 30, 2022Non-vestedVestedNon-vestedVested
Outstanding, January 1, 2022632,989 2,096,582 $11.21 1,084,185 2,096,582 $10.74 
Vested — — — (293,860)293,860 8.46 
Exercised1
— — — — (293,860)8.46 
Forfeited — — — (157,336)— 6.80 
Outstanding, September 30, 20222
632,989 2,096,582 $11.21 632,989 2,096,582 $11.21 
Exercisable, September 30, 2022— 2,096,582 $7.45 — 2,096,582 $7.45 
1During the nine-month period ended September 30, 2022, 293,860 share option awards were exercised at an average share price of $23.75; 159,354 Share Options were net-settled with subordinate voting shares issued from treasury, net of withholding taxes paid of $1 million, and 134,506 Phantom Share Options were exercised and cash-settled for $2 million.

2The exercise price for options outstanding as at September 30, 2022 ranged from $4.87 to $8.95 for 2,233,471 options with a weighted-average remaining contractual life of 4.4 years, and $25.00 for 496,100 options with a weighted-average remaining contractual life of 8.4 years.

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5. Interest expense
 Three monthsNine months
Periods ended September 30 (millions)2022202120222021
Interest expense 
  
Interest on long-term debt, excluding lease liabilities$6 $$17 $23 
Interest on lease liabilities3 10 11 
Amortization of financing fees and other1 2 
 $10 $10 $29 $36 
6. Income taxes
Three monthsNine months
Periods ended September 30 (millions)2022202120222021
Current income tax expense  
For current reporting period$27 $22 $71 $62 
Adjustments recognized in the current period for income tax of prior periods3  3  
30 22 74 62 
Deferred income tax expense (recovery)
Arising from the origination and reversal of temporary differences(5)(5)(5)(17)
Adjustments recognized in the current period for income tax of prior periods1 (2)1 (2)
 (4)(7)(4)(19)
 $26 $15 $70 $43 
Our income tax expense and effective income tax rate differ from that calculated by applying the applicable statutory rates for the following reasons: 
 Three monthsNine months
Periods ended September 30 (millions except percentages)2022202120222021
Income taxes computed at applicable statutory income tax rates$19 23.3 %$23.9 %$51 23.5 %$20 23.7 %
Non-deductible items1 5 12 
Withholding and other taxes6 18 13 
Losses not recognized2 5 
Foreign tax differential(6)(4)(14)(5)
Adjustments recognized in the current period for income tax of prior periods4 (2)4 (2)
Other 1 — 
Income tax expense$26 30.6 %$15 39.5 %$70 32.0 %$43 50.6 %
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7. Earnings per share
(a)Basic earnings per share
Basic earnings per share is calculated by dividing net income by the total weighted average number of equity shares outstanding during the period.
 Three monthsNine months
Periods ended September 30 (millions except earnings per share)2022202120222021
Net income for the period$59 $23 $149 $42 
Weighted average number of equity shares outstanding266 266 266 263 
Basic earnings per share$0.22 $0.09 $0.56 $0.16 
(b)Diluted earnings per share
Diluted earnings per share is calculated to give effect to the potential dilutive effect that could occur if additional equity shares were assumed to be issued under securities or instruments that may entitle their holders to obtain equity shares in the future, such as share option awards and restricted share units. The number of additional shares for inclusion in the diluted earnings per share calculation was determined using the treasury stock method.
 Three monthsNine months
Periods ended September 30 (millions except earnings per share)2022202120222021
Net income for the period$59 $23 $149 $42 
Weighted average number of equity shares outstanding266 266 266 263 
Dilutive effect of share-based compensation3 3 
Weighted average number of diluted equity shares outstanding269 269 269 265 
Diluted earnings per share$0.22 $0.09 $0.55 $0.16 
During both the three- and nine-months ended September 30, 2022, nil Share Option awards were anti-dilutive and excluded from the calculation of diluted earnings per share (September 30, 2021 - nil for both periods, respectively).
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8. Accounts receivable
As at (millions)September 30, 2022December 31, 2021
Accounts receivable – billed$203 $213 
Accounts receivable – unbilled209 175 
Other receivables16 28 
 428 416 
Allowance for doubtful accounts(1)(2)
Total$427 $414 
The following table presents an analysis of the age of customer accounts receivable. Any late payment charges are levied at a negotiated rate on outstanding non-current customer account balances.
As at (millions)September 30, 2022December 31, 2021
Customer accounts receivable – billed, net of allowance for doubtful accounts 
Less than 30 days past billing date$150 $162 
30-60 days past billing date35 39 
61-90 days past billing date7 
More than 90 days past billing date10 
 202 211 
Accounts receivable – unbilled209 175 
Other receivables16 28 
Total$427 $414 
We maintain allowances for lifetime expected credit losses related to doubtful accounts. Current economic conditions (including forward-looking macroeconomic data), historical information (including credit agency reports, if available), reasons for the accounts being past due and line of business from which the customer accounts receivable arose are all considered when determining whether to make allowances for past-due accounts. The same factors are considered when determining whether to write off amounts charged to the allowance for doubtful accounts against the customer accounts receivable. The doubtful accounts expense is calculated on a specific-identification basis for customer accounts receivable over a specific balance threshold and on a statistically derived allowance basis for the remainder. No customer accounts receivable balances are written off directly to bad debt expense.
The following table presents a summary of the activity related to our allowance for doubtful accounts:
 Three monthsNine months
Periods ended September 30 (millions)2022202120222021
Balance, beginning of period$1 $$2 $
Recovery  (1) (3)
Write-off — (1)— 
Balance, end of period$1 $$1 $
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9. Financial instruments
General
The carrying values of cash and cash equivalents, accounts receivable, and accounts payable and accrued liabilities approximate their fair values due to the immediate or short-term maturity of these financial instruments.
The fair values of the derivative financial instruments we use to manage our exposure to currency risks are estimated based upon quoted market prices in active markets for the same or similar financial instruments or on the current rates offered to us for financial instruments of the same maturity, as well as discounted future cash flows determined using current rates for similar financial instruments subject to similar risks and maturities (such fair value estimates being largely based on the European euro: US$ and Philippine peso: US$ forward exchange rates as at the statement of financial position dates).
Derivative
The derivative financial instruments that we measure at fair value on a recurring basis subsequent to initial recognition are as set out in the following table; all such items use significant other observable inputs (Level 2) for measuring fair value at the reporting date.
 September 30, 2022December 31, 2021
As at (millions)Designation
Maximum
maturity
date
Notional
amount
Fair value
and carrying
value
Price or
rate
Maximum
maturity
date
Notional amount
Fair value
and carrying value
Price or
rate
Current assets1
         
Derivatives used to manage         
Currency risks arising from Indian rupee denominated purchases— — $ $ — 2022$10 $— USD:1.00 INR:76.21
Currency risks arising from Euro business acquisition
HFH3
2023$21 $19 USD:1.00 EUR:0.862022$21 $USD:1.00 EUR:0.86
      
Non-current assets
Derivatives used to manage
Currency risks arising from Euro business acquisition
HFH3
2025$347 $39 USD:1.00 EUR:0.86— $— $— — 
Current liabilities1
     
Derivatives used to manage     
Currency risks arising from Indian rupee denominated purchases
HFT2
2022$ $ — 2022$$— USD:1.00 INR:74.99
Currency risks arising from Philippine peso denominated purchases
HFT2
2023$109 $9 USD:1.00 PHP:52.052022$92 $USD:1.00 PHP:50.1
Interest rate risk associated with non-fixed rate credit facility amounts drawn
HFH3
2022$90 $ 2.64 %2022$95 $2.64 %
      
Non-current liabilities1
     
Derivatives used to manage     
Currency risks arising from Euro business acquisition—  $ $  2025$362 $17 USD:1.00 EUR:0.86
1Notional amounts of derivative financial assets and liabilities are not set off.
2Foreign currency hedges are designated as held for trading (HFT) upon initial recognition; hedge accounting is not applied.
3Designated as held for hedging (HFH) upon initial recognition (cash flow hedging item); hedge accounting is applied. Unless otherwise noted, hedge ratio is 1:1 and is established by assessing the degree of matching between the notional amounts of hedging items and the notional amounts of the associated hedged items.


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10. Property, plant and equipment
 Owned assetsRight-of-use
lease assets
(millions)Computer
hardware and
network assets
Buildings and
leasehold
improvements
Furniture
and
equipment
Assets
under
construction
TotalBuildingsTotal
At cost       
As at January 1, 2022$48 $119 $231 $26 $424 $317 $741 
Additions18 45 71 51 122 
Dispositions, retirements and other(1)(3)(10)(2)(16)(4)(20)
Transfers14 21 (37)— — — 
Foreign exchange(2)(6)(11)(2)(21)(20)(41)
As at September 30, 2022$48 $131 $249 $30 $458 $344 $802 
Accumulated depreciation 
As at January 1, 2022$26 $45 $138 $— $209 $127 $336 
Depreciation11 30 — 46 42 88 
Dispositions, retirements and other(1)(5)(9)— (15)(4)(19)
Foreign exchange(1)(1)(7)— (9)(11)(20)
As at September 30, 2022$29 $50 $152 $ $231 $154 $385 
Net book value 
As at December 31, 2021$22 $74 $93 $26 $215 $190 $405 
As at September 30, 2022$19 $81 $97 $30 $227 $190 $417 
11. Intangible assets and goodwill   
(a)    Intangible assets and goodwill
(millions)
Customer
relationships
Crowdsource
assets
SoftwareBrand and
other
Total
intangible
assets
GoodwillTotal
intangible
assets and
goodwill
At cost       
As at January 1, 2022$1,182 $120 $57 $37 $1,396 $1,380 $2,776 
Additions— — — — 
Dispositions, retirements and other— — (11)— (11)— (11)
Foreign exchange(74)— (1)(5)(80)(92)(172)
As at September 30, 2022$1,108 $120 $54 $32 $1,314 $1,288 $2,602 
Accumulated amortization
As at January 1, 2022$173 $15 $31 $19 $238 $— $238 
Amortization72 11 11 102 — 102 
Dispositions, retirements and other— — (11)— (11)— (11)
Foreign exchange(17)— (1)(4)(22)— (22)
As at September 30, 2022$228 $26 $30 $23 $307 $ $307 
Net book value
As at December 31, 2021$1,009 $105 $26 $18 $1,158 $1,380 $2,538 
As at September 30, 2022$880 $94 $24 $9 $1,007 $1,288 $2,295 
(b)    WillowTree
On October 27, 2022, we announced a definitive agreement to acquire WillowTree, a full-service digital product provider focused on end user experiences, such as native mobile applications and unified web interfaces. Under the agreement, TELUS International will acquire WillowTree for a total agreed-upon enterprise value of $1,225 million, inclusive of $210 million of assumed debt. Of the remainder, $125 million will be in the form of TELUS International subordinate voting shares, approximately $160 million is expected to be retained by certain eligible management team members and will be settled subject to certain performance-based criteria, and the balance will be paid in cash upon closing. The acquisition is anticipated to close in January 2023, and is subject to customary closing conditions and regulatory approvals.
13


The portion retained by WillowTree management team members is expected to be approximately 15% of the total WillowTree equity, subject to final determination, and we will provide written put options which will become exercisable in tranches over a three-year period starting in 2026. We currently estimate the acquisition-date fair value of these written put options for accounting purposes to be approximately $200 million, which may be settled in cash or in a combination of cash and up to 70% in subordinate voting shares at our option, and this will be recorded as a provision. Concurrent with this acquisition, WillowTree management team members will provide us with purchased call options, which substantially mirror the written put options. The cash portion of the purchase consideration will be funded with available cash and borrowings under an amended credit facility.
As of November 4, 2022, our estimate of the total purchase consideration is in the range of $1.0 billion to $1.1 billion, net of debt assumed, which comprises cash, $125 million of our subordinate voting shares, and approximately $200 million of provisions for written put options as noted above.
Concurrent with our agreement to acquire WillowTree, we have secured a commitment from our lender to expand our existing credit facility to an aggregate $2 billion credit facility, consisting of an $800 million revolving credit facility and
$1.2 billion in t
erm loans payable in five years, subject to the closing of the WillowTree acquisition. We expect to borrow under the expanded credit facility at the time of the closing to fund a portion of the cash purchase consideration of the WillowTree acquisition.
12. Long-term debt
As at (millions)September 30, 2022December 31, 2021
Credit facility$786 $941 
Deferred debt transaction costs(6)(8)
 780 933 
Lease liabilities206 215 
Long-term debt$986 $1,148 
Current$315 $328 
Non-current671 820 
Long-term debt$986 $1,148 
(a)    Credit facility
As at September 30, 2022, we had a credit facility secured by our assets with a syndicate of financial institutions, expiring on January 28, 2025. The credit facility is comprised of $850 million revolving components, and amortizing $775 million term loan components (comprised of term loans with $547 million and $228 million outstanding balances). The outstanding revolving and term loan components had an effective interest rate of 4.57% as at September 30, 2022 (December 31, 2021 - 1.87%).
As at (millions)September 30, 2022December 31, 2021
 Revolving component
Term loan component1 
TotalRevolving component
Term loan component1 
Total
Available$839 N/A$839 $716  N/A $716 
Outstanding
Due to TELUS Corporation$1 $68 $69 $16 $71 $87 
Due to Other10 707 717 118 736 854 
 $11 $775 $786 $134 $807 $941 
Total$850 $775 $1,625 $850 $807 $1,657 
1     We have entered into a receive-floating interest rate, pay-fixed interest rate exchange agreement that effectively converts our interest obligations on the debt to a fixed rate of 2.64% plus applicable margins.
The credit facility bears interest at prime rate, U.S. dollar base rate, a bankers’ acceptance rate or London interbank offered rate (LIBOR) (all such terms as used or defined in the credit facility), plus applicable margins. The credit facility contains customary representations, warranties and covenants, including two financial quarter-end ratio tests. Net debt to EBITDA ratio
14


must not exceed 4.50:1.00 for each quarter in fiscal 2022 and 3.75:1.00 subsequently. The EBITDA to debt service (interest and scheduled principal repayment) ratio must not be less than 1.50:1.00, all as defined in the credit facility. If an acquisition with an aggregate cash consideration in excess of $60 million occurs in any twelve-month period, the maximum permitted net debt to EBITDA ratio per credit agreement may be increased to 4.50:1.00 and shall return to 3.75:1.00 after eight fiscal quarters.
The term loan component of our credit facility is subject to an amortization schedule requiring that 1.25% of the principal advanced be repaid each quarter of the term of the agreement, with the balance due at maturity. The $228 million term loan matures on December 22, 2022 and the $547 million term loan matures on January 28, 2025.
As at September 30, 2022, we were in compliance with all financial covenants, financial ratios and all of the terms and conditions of our long-term debt agreements.
Subsequent to September 30, 2022, as described in Note 11(b), concurrent with our announcement to acquire WillowTree, we have secured a commitment from our lender to expand our existing credit facility to an aggregate $2 billion credit facility, consisting of an $800 million revolving credit facility and $1.2 billion in term loans payable in five years, subject to the closing of the WillowTree acquisition.
(b)    Long-term debt maturities
Anticipated requirements to meet long-term debt repayments, calculated upon such long-term debts owing as at September 30, 2022, are as follows:
Composite long-term debt denominated inU.S dollarsEuropean
euros
Other
currencies
 
For each fiscal year ending December 31(millions)Long-term
debt, excluding
leases
LeasesTotalLeasesLeasesTotal
2022 (remainder of the year)$236 $5 $241 $3 $5 $249 
202330 20 50 12 22 84 
202430 12 42 11 19 72 
2025490 11 501 9 12 522 
2026 and thereafter 20 20 29 16 65 
Future cash outflows in respect of composite long-term debt principal repayments786 68 854 64 74 992 
Future cash outflows in respect of associated interest and like carrying costs1
59 13 72 10 11 93 
Undiscounted contractual maturities$845 $81 $926 $74 $85 $1,085 
1    Future cash outflows in respect of associated interest and carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at September 30, 2022.
13. Share capital
Our authorized and issued share capital as at September 30, 2022 is as follows:
AuthorizedIssued
As at (millions)September 30, 2022December 31, 2021September 30, 2022December 31, 2021
Preferred Sharesunlimitedunlimited — 
Equity Shares
Multiple Voting Sharesunlimitedunlimited200 200 
Subordinate Voting Sharesunlimitedunlimited66 66 
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As at September 30, 2022, there were 18 million authorized but unissued subordinate voting shares reserved for issuance under our share-based compensation plans, and 5 million authorized but unissued subordinate voting shares reserved for issuance
under our employee share purchase plan.
14. Contingent liabilities
(a)Indemnification obligations
In the normal course of operations, we provide indemnification in conjunction with certain transactions. The terms of these indemnification obligations range in duration. These indemnifications would require us to compensate the indemnified parties for costs incurred as a result of failure to comply with contractual obligations or litigation claims or statutory sanctions or damages that may be suffered by an indemnified party. In some cases, there is no maximum limit on these indemnification obligations. The overall maximum amount of an indemnification obligation will depend on future events and conditions and therefore cannot be reasonably estimated. Where appropriate, an indemnification obligation is recorded as a liability. Other than obligations recorded as liabilities at the time of such transactions, historically we have not made significant payments under these indemnifications. As at September 30, 2022, we had no liability recorded in respect of indemnification obligations (December 31, 2021 - $nil).
(b)Claims and lawsuits
We are party to various legal proceedings and claims that arise in the ordinary course of business. The ultimate outcome of these matters is inherently uncertain. Therefore, if one or more of these matters were resolved against us for amounts in excess of management's estimates of loss, or if any outcome becomes more likely than not and estimable, our results of operations and financial condition could be adversely affected.  
15. Related party transactions
(a)Transactions with TELUS Corporation
TELUS Corporation produces consolidated financial statements available for public use and is the ultimate parent and controlling party of TELUS International.
Recurring transactions
TELUS Corporation and its subsidiaries receive customer care, integrated business process outsourcing and information technology outsourcing services from us, and provide services (including people, network, finance, communications, and regulatory) to us. We also participate in defined benefit pension plans that share risks between TELUS Corporation and its subsidiaries.
16


20222021
Three months ended September 30 (millions)TELUS
Corporation
(parent)
Subsidiaries
of TELUS
Corporation
TotalTELUS
Corporation
(parent)
Subsidiaries of
 TELUS
Corporation
Total
Transactions with TELUS Corporation and subsidiaries
Revenues from services provided to$ $108 $108 $— $90 $90 
Goods and services purchased from (8)(8)— (7)(7)
  100 100 — 83 83 
Receipts from related parties (104)(104)— (90)(90)
Payments to related parties12 12 — 
Payments (made) collected by related parties on our behalf and other adjustements1
6 (9)(3)(19)20 
Foreign exchange3  3 — — — 
Change in balance9 (1)8 (16)13 (3)
Accounts with TELUS Corporation and subsidiaries      
Balance, beginning of period(78)39 (39)(8)(4)
Balance, end of period$(69)$38 $(31)$(24)$17 $(7)
Accounts with TELUS Corporation and subsidiaries
Due from affiliated companies$ $50 $50 $— $52 $52 
Due to affiliated companies(69)(12)(81)(24)(35)(59)
 $(69)$38 $(31)$(24)$17 $(7)
20222021
Nine months ended September 30 (millions)
TELUS
Corporation
(parent)
Subsidiaries
of TELUS
Corporation
TotalTELUS
Corporation
(parent)
Subsidiaries of
 TELUS
Corporation
Total
Transactions with TELUS Corporation and subsidiaries
Revenues from services provided to$ $302 $302 $— $258 $258 
Goods and services purchased from (20)(20)— (23)(23)
  282 282 — 235 235 
Receipts from related parties (307)(307)— (258)(258)
Payments to related parties1 12 13 20 — 20 
Payments (made) collected by related parties on our behalf and other adjustements1
(32)25 (7)(71)50 (21)
Foreign exchange6  6 — (1)(1)
Change in balance(25)12 (13)(51)26 (25)
Accounts with TELUS Corporation and subsidiaries      
Balance, beginning of period(44)26 (18)27 (9)18 
Balance, end of period$(69)$38 $(31)$(24)$17 $(7)
Accounts with TELUS Corporation and subsidiaries
Due from affiliated companies$ $50 $50 $— $52 $52 
Due to affiliated companies(69)(12)(81)(24)(35)(59)
 $(69)$38 $(31)$(24)$17 $(7)
1Certain key management personnel at TELUS International participate in the Pension Plan for Management and Professional Employees of TELUS Corporation, a defined benefit pension plan. During the nine-month period ended September 30, 2022, TELUS Corporation incurred $2 million (September 30, 2021 - $nil) for these individuals, which are excluded from the table above.
In the condensed interim consolidated statement of financial position, amounts due from affiliates and amounts due to affiliates are generally due 30 days from billing and are cash-settled on a gross basis.
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(b)Transactions with Baring Private Equity Asia
Baring Private Equity Asia exercises significant influence over TELUS International.
Recurring transactions
As at, and during the three- and nine-month periods ended September 30, 2022 and 2021, there were no balances due to or due from, or recurring transactions with, Baring Private Equity Asia (December 31, 2021 – $nil). 
(c)Transactions with key management personnel
Our key management personnel have the authority and responsibility for overseeing, planning, directing and controlling our activities and consist of our Board of Directors and our Executive Leadership Team.
In relation to our key management personnel, during the three-month period ended September 30, 2022, share-based compensation expense of $2 million was recognized.
During the nine-month period ended September 30, 2022, share-based compensation expense of $10 million was recognized, and we granted 301,190 RSUs and 229,627 PSUs, with total grant-date fair value of $14 million. 338,499 equity-accounted awards were exercised and settled with subordinate voting shares issued from treasury, and 330,456 liability-accounted awards were exercised and cash-settled for $7 million.
16. Additional financial information
(a)Statements of income and other comprehensive income
During the nine-month periods ended September 30, 2022 and 2021, we had three customers which accounted for more than 10% of our operating revenue. Our largest client during the nine-month period ended September 30, 2022 and second largest client during the nine-month period ended September 30, 2021 was TELUS Corporation, our controlling shareholder, accounting for approximately 16.5% and 16.2% of our revenue, respectively. Our second largest client during the nine-month period ended September 30, 2022 and largest client during the nine-month period ended September 30, 2021, a leading social media company, accounted for approximately 16.1% and 17.0% of our revenue, respectively. Google, our third largest client, accounted for approximately 11.8% and 11.2% of our revenue for the nine-month periods ended September 30, 2022 and 2021, respectively.
(b)Statements of financial position
As at (millions)September 30, 2022December 31, 2021
Other long-term assets  
Lease deposits and other$20 $26 
Other6 
 $26 $33 
Accounts payable and accrued liabilities  
Trade accounts payable$16 $79 
Accrued liabilities88 75 
Payroll and other employee-related liabilities170 144 
Share-based compensation liability9 22 
Other12 16 
 $295 $336 
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(c)Statements of cash flows—operating activities and investing activities
 Three monthsNine months
Periods ended September 30 (millions)2022202120222021
Net change in non-cash operating working capital  
Accounts receivable$(2)$(25)$(30)$(98)
Due to and from affiliated companies, net 21 25 
Prepaid expenses4 (2)(14)
Other long-term assets1 7 
Accounts payable and accrued liabilities1 (22)63 
Income and other taxes receivable and payable, net15 (3)8 (8)
Other long-term liabilities(2)(1)(3)
$17 $(11)$(19)$(29)
Cash payments for capital assets
Capital asset additions
Capital expenditures
Property, plant and equipment, excluding right-of-use assets$(24)$(22)$(71)$(63)
Intangible assets(2)(1)(9)(3)
 (26)(23)(80)(66)
Change in accrued payables related to the purchase of capital assets (6)4 (1)
 $(26)$(29)$(76)$(67)
(d)Changes in liabilities arising from financing activities
Statements of cash flowsNon-cash changes
Three-month period ended September 30, 2022
(millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt      
Credit facility$848 $ $(62)$ $ $786 
Lease liabilities210  (16)(10)22 206 
Deferred debt transaction costs(7)   1 (6)
 $1,051 $ $(78)$(10)$23 $986 
Statements of cash flowsNon-cash changes
Three-month period ended September 30, 2021
(millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt      
Credit facility$983 $39 $(52)$— $— $970 
Lease liabilities203 — (17)— 29 215 
Deferred debt transaction costs(10)— — — (9)
 $1,176 $39 $(69)$— $30 $1,176 
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Statements of cash flowsNon-cash changes
Nine-month period ended September 30, 2022
(millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt      
Credit facility$941 $ $(155)$ $ $786 
Lease liabilities215  (52)(18)61 206 
Deferred debt transaction costs(8)   2 (6)
 $1,148 $ $(207)$(18)$63 $986 
Statements of cash flowsNon-cash changes
Nine-month period ended September 30, 2021
(millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt     
Credit facility$1,568 $39 $(637)$— $— $970 
Lease liabilities209 — (51)(2)59 215 
Deferred debt transaction costs(11)— — — (9)
 $1,766 $39 $(688)$(2)$61 $1,176 
20