EX-99.1 2 q32021exhibit991.htm EX-99.1 Document

Exhibit 99.1
TELUS INTERNATIONAL (CDA) INC.
CONDENSED INTERIM CONSOLIDATED
FINANCIAL STATEMENTS
(UNAUDITED)
September 30, 2021



TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Income and Other Comprehensive Income (Loss)
(unaudited)
  Three monthsNine months
Periods ended September 30
(US$ millions except earnings per share)
Note2021202020212020
REVENUE3$556 $427 $1,594 $1,140 
 
OPERATING EXPENSES
Salaries and benefits309 249 890 688 
Goods and services purchased110 67 307 189 
Share-based compensation421 66 17 
Acquisition, integration and other56 18 34 
Depreciation1129 25 85 72 
Amortization of intangible assets1234 23 106 60 
 509 377 1,472 1,060 
   
OPERATING INCOME47 50 122 80 
 
OTHER (INCOME) EXPENSES
Changes in business combination-related provisions— — — (74)
Interest expense610 10 36 35 
Foreign exchange (gain) loss(1)(1)1 
INCOME BEFORE INCOME TAXES38 41 85 117 
Income tax expense715 13 43 35 
NET INCOME23 28 42 82 
 
OTHER COMPREHENSIVE INCOME (LOSS)
Items that may subsequently be reclassified to income
Change in unrealized fair value of derivatives designated as held-for-hedging11 30 (12)
Exchange differences arising from translation of foreign operations(30)28 (72)37 
 (19)29 (42)25 
COMPREHENSIVE INCOME$4 $57 $ $107 
   
EARNINGS PER SHARE1(a),8  
Basic$0.09 $0.12 $0.16 $0.37 
Diluted $0.09 $0.12 $0.16 $0.37 
    
TOTAL WEIGHTED AVERAGE SHARES OUTSTANDING (millions)   
Basic8266 228 263 222 
Diluted8269 230 265 223 
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Financial Position
(unaudited)
As at (US$ millions)NoteSeptember 30, 2021December 31, 2020
ASSETS   
Current assets   
Cash and cash equivalents $130 $153 
Accounts receivable9397 303 
Due from affiliated companies17(a)52 49 
Income and other taxes receivable711 18 
Prepaid expenses37 23 
Current derivative assets101 
 628 548 
Non-current assets  
Property, plant and equipment, net11394 362 
Intangible assets, net121,171 1,294 
Goodwill121,455 1,487 
Deferred income taxes24 
Other long-term assets28 34 
 3,072 3,184 
Total assets$3,700 $3,732 
   
LIABILITIES AND OWNERS’ EQUITY  
Current liabilities  
Accounts payable and accrued liabilities18(b)$359 $254 
Due to affiliated companies17(a)59 31 
Income and other taxes payable80 101 
Advance billings and customer deposits4 
Current portion of provisions133 17 
Current maturities of long-term debt1496 92 
Current portion of derivative liabilities107 
 608 504 
Non-current liabilities  
Provisions1317 20 
Long-term debt141,080 1,674 
Derivative liabilities1025 57 
Deferred income taxes 338 353 
Other long-term liabilities 5 13 
  1,465 2,117 
Total liabilities 2,073 2,621 
    
Owners’ equity151,627 1,111 
Total liabilities and owners’ equity$3,700 $3,732 
 
Contingent liabilities16
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Changes in Owners’ Equity
(unaudited)

(millions)
NoteNumber
of shares
Share
capital
Contributed
surplus
Retained
earnings
(deficit)
Accumulated
other
comprehensive
income (loss)
Total
Balance as at January 1, 20201(a)190 $284 $— $(54)$15 $245 
Net income— — — 82 — 82 
Other comprehensive income— — — — 25 25 
Excess of fair value of consideration paid over the carrying values of business acquired— — — (16)— (16)
Class A shares issued1(a)20 199 — — — 199 
Class B shares issued1(a)68 — — — 68 
Class C shares issued1(a)51 — — — 51 
Class E shares issued1(a)90 — — — 90 
Balance as at September 30, 20201(a)228 692 — 12 40 744 
Balance as at January 1, 2021245 $989 $— $33 $89 $1,111 
Net income— — — 42 — 42 
Other comprehensive loss— — — — (42)(42)
Class A to E shares exchanged or redesignated15(245)(994)— — — (994)
Multiple Voting Shares redesignated from Class A to D shares15236 884 — — — 884 
Subordinate Voting Shares redesignated from Class C to E shares15110 — — — 110 
Multiple Voting Shares converted to Subordinate Voting Shares15(36)(132)— — — (132)
Subordinate Voting Shares converted from Multiple Voting Shares1536 132 — — — 132 
Subordinate Voting Shares issued in public offering1521 525 — — — 525 
Share issuance costs, net of taxes15— (25)— — — (25)
Subordinate Voting Shares issued, net of shares withheld related to net share settlement— (1)(1)(1)— (3)
Share-based compensation4— — 19 — — 19 
Balance as at September 30, 2021266 $1,488 $18 $74 $47 $1,627 
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Condensed Interim Consolidated Statements of Cash Flows
(unaudited)
  Three monthsNine months
Periods ended September 30 (US$ millions)Note2021202020212020
OPERATING ACTIVITIES   
Net income $23 $28 $42 $82 
Adjustments: 
Depreciation and amortization11,1263 48 191 132 
Interest expense610 10 36 35 
Income tax expense715 13 43 35 
Share-based compensation421 66 17 
Changes in business combination-related provisions —  (74)
Change in market value of derivatives and other(1)— (6)
Net change in non-cash operating working capital18(c)(11)(29)13 
Share-based compensation payments4(13)(8)(30)(8)
Interest paid(5)(7)(21)(23)
Income taxes paid, net(16)(7)(74)(47)
Cash provided by operating activities86 84 218 168 
INVESTING ACTIVITIES  
Cash payments for capital assets(29)(21)(67)(39)
Cash payments for acquisitions, net of cash acquired(11)— (11)(805)
Payment to acquire non-controlling interest in subsidiary —  (50)
Cash used in investing activities(40)(21)(78)(894)
FINANCING ACTIVITIES  
Shares issued151 — 526 359 
Share issuance costs15(2)— (34)— 
Withholding taxes paid related to net share settlement of equity awards4(b)(3)— (3)— 
Proceeds from short-term borrowings, net 11  11 
Repayment of long-term debt18(d)(69)(67)(688)(726)
Proceeds from long-term debt 39 — 39 1,145 
Cash (used in) provided by financing activities (34)(56)(160)789 
Effect of exchange rate changes on cash and cash equivalents (1)(3)(3)(4)
CASH POSITION   
Increase (decrease) in cash and cash equivalents 11 (23)59 
Cash and cash equivalents, beginning of period 119 135 153 80 
Cash and cash equivalents, end of period $130 $139 $130 $139 
The accompanying notes are an integral part of these condensed interim consolidated financial statements.
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TELUS International (Cda) Inc.
Notes to Condensed Interim Consolidated Financial Statements
(unaudited)
 
TELUS International (Cda) Inc. (TELUS International) is a leading digital customer experience innovator that designs, builds and delivers next-generation solutions for global and disruptive brands.
TELUS International was incorporated under the Business Corporations Act (British Columbia) on January 2, 2016, and is a subsidiary of TELUS Corporation. TELUS International maintains its registered office at 510 West Georgia Street, Vancouver, British Columbia.
The terms we, us, our or ourselves are used to refer to TELUS International and, where the context of the narrative permits or requires, its subsidiaries.
Additionally, the term TELUS Corporation is a reference to TELUS Corporation, and where the context of the narrative permits or requires, its subsidiaries, excluding TELUS International.
Notes to the condensed interim consolidated financial statementsPage
General application
1.Condensed interim consolidated financial statements5
2.Capital structure financial policies7
Consolidated results of operations focused
3.Revenue7
4.Share-based compensation8
5.Acquisition, integration and other10
6.Interest expense11
7.Income taxes11
8.Earnings per share12
Consolidated financial position focused
9.Accounts receivable12
10.Financial instruments13
11.Property, plant and equipment15
12.Intangible assets and goodwill15
13.Provisions16
14.Long-term debt16
15.Share capital17
16.Contingent liabilities18
Other
17.Related party transactions19
18.Additional financial information21
1. Condensed interim consolidated financial statements
(a)     Basis of presentation
The notes presented in our condensed interim consolidated financial statements include only significant events and transactions and are not fully inclusive of all matters normally disclosed in our annual audited financial statements; thus, our interim consolidated financial statements are referred to as condensed. Our financial results may vary from period to period during any fiscal year. The seasonality in our business, and consequently, our financial performance, mirrors that of our clients. Our revenues are typically higher in the third and fourth quarters than in other quarters.
These condensed interim consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2020, and are expressed in United States dollars and follow the same accounting policies and methods of their application as set out in our audited consolidated financial statements for the year ended December 31, 2020, other than as described in the section “Change in presentation” below. The generally accepted accounting principles that we use are International Financial Reporting Standards as issued by the International Accounting Standards Board (IFRS-IASB). Our condensed interim consolidated financial statements comply with International Accounting Standard 34, Interim Financial Reporting and reflect all adjustments (which are of a normal recurring nature) that are, in our opinion, necessary for a fair statement of the results for the interim periods presented.
In connection with our initial public offering (IPO) on February 3, 2021 and related 4.5-for-one share subdivision, we have retrospectively adjusted all per share and number of share amounts presented in these condensed interim consolidated financial statements (see Note 15).
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These condensed interim consolidated financial statements for the three- and nine-month periods ended September 30, 2021, were authorized by our Board of Directors for issue on November 5, 2021.
(b)    Change in presentation
In our condensed interim consolidated statements of income and other comprehensive income, we have reclassified share-based compensation expense previously included in employee benefits to share-based compensation. In addition, we have reclassified certain costs previously included in goods and services purchased to acquisition, integration and other, which are costs that primarily relate to costs incurred in connection with business acquisitions. We believe this presentation provides a more useful presentation of our profit and loss. All amounts presented for comparative periods have been reclassified to conform with current period presentation.
(c)    Accounting policy development
i)Initial application of standards, interpretations and amendments to standards and interpretations
In August 2020, the International Accounting Standards Board issued Interest Rate Benchmark Reform—Phase 2, which amends IFRS 9 Financial Instruments, IAS 39 Financial Instruments: Recognition and Measurement, IFRS 7 Financial Instruments: Disclosures, IFRS 4 Insurance Contracts and IFRS 16 Leases. The amendments are effective for periods beginning on or after January 1, 2021. Interest rate benchmarks such as interbank offer rates (IBORs) play an important role in global financial markets as they index a wide variety of financial products, including derivative financial instruments. Market developments have impacted the reliability of some existing benchmarks and, in this context, the Financial Stability Board has published a report setting out recommendations to reform such benchmarks. The Interest Rate Benchmark Reform—Phase 2 amendments focus on the effects of the interest rate benchmark reform on a company’s financial statements that arise when an interest rate benchmark used to calculate interest is replaced with an alternative benchmark rate; most significantly, there will be no requirement to derecognize or adjust the amount of financial instruments for changes required by the reform, but will instead update the effective interest rate to reflect the change to the alternative benchmark rate. The effects of these amendments on our financial performance and disclosure will be dependent upon the facts and circumstances of future changes in the derivative financial instruments we use, if any, and any future changes in interest rate benchmarks, if any, referenced by such derivative financial instruments we use.
ii)Standards, interpretations and amendments to standards and interpretations issued but not yet effective
In February 2021, the International Accounting Standards Board issued narrow-scope amendments to IAS 1, Presentation of Financial Statements, IFRS Practice Statement 2, Making Materiality Judgements and IAS 8, Accounting Polices, Changes in Accounting Estimates and Errors. The amendments are effective for annual periods beginning on or after January 1, 2023, although earlier application is permitted. The amendments will require the disclosure of material accounting policy information rather than disclosing significant accounting policies and clarifies how to distinguish changes in accounting policies from changes in accounting estimates. We are currently assessing the impacts of the amended standards, but do not expect that our financial disclosure will be materially affected by the application of the amendments.

In May 2021, the International Accounting Standards Board issued targeted amendments to IAS 12, Income Taxes. The amendments are effective for annual periods beginning on or after January 1, 2023, although earlier application is permitted. With a view to reducing diversity in reporting, the amendments will clarify that companies are required to recognize deferred taxes on transactions where both assets and liabilities are recognized, such as with leases and asset retirement (decommissioning) obligations. Based upon our current facts and circumstances, we do not expect our financial performance or disclosure to be materially affected by the application of the amended standard.

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2. Capital structure financial policies
Our objective when managing capital is to maintain a flexible capital structure that optimizes the cost and availability of capital at acceptable risk levels.
In the management of capital and in its definition, we include owners’ equity (excluding accumulated other comprehensive income), long-term debt (including long-term credit facilities and any hedging assets or liabilities associated with long-term debt items, net of amounts recognized in accumulated other comprehensive income and excluding lease liabilities) and cash and cash equivalents. We manage capital by monitoring the financial covenants in our credit facility (Note 14).
We manage our capital structure and make adjustments to it in light of changes in economic conditions and the risk characteristics of our business. In order to maintain or adjust our capital structure, we may issue new shares, issue new debt with different terms or characteristics which may be used to replace existing debt, or pay down our debt balance with cash flows from operations. 
On February 3, 2021, we completed an initial public offering (IPO) and issued 20,997,375 subordinate voting shares at $25.00 per share. Net cash proceeds were used to repay a portion of outstanding borrowings under our credit agreement (see Notes 14 and 15).
3. Revenue
We earn revenue pursuant to contracts with our clients, who operate in various industry verticals. The following table presents our earned revenue disaggregation by industry vertical for the following periods:
Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Tech and Games$251 $172 $719 $444 
Communications and Media136 123 397 353 
eCommerce and FinTech70 45 186 122 
Travel and Hospitality16 13 43 38 
Healthcare11 34 25 
Other72 65 215 158 
$556 $427 $1,594 $1,140 
We serve our clients, who are primarily domiciled in North America, from multiple delivery locations across four geographic regions. In addition, our recently acquired TELUS International AI Data Solutions (TIAI) business, formerly referred to as Lionbridge AI, has clients that are largely supported by crowdsourced contractors that are globally dispersed and not limited to the physical locations of our delivery centers. The following table presents our earned revenue disaggregated by geographic region, based on location of our delivery center or where service was provided, for the following periods:
Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Europe$232 $173 $669 $455 
North America124 96 362 252 
Asia-Pacific121 87 331 245 
Central America79 71 232 188 
$556 $427 $1,594 $1,140 

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4. Share-based compensation
(a)    Restricted share unit plan
Restricted share units
We have various restricted share unit award types, including equity-accounted restricted share units (RSUs) and performance restricted share units (PSUs), and liability-accounted restricted share units (Phantom RSUs) and performance restricted share units (Phantom PSUs). All restricted share units are nominally equal in value to one TELUS International subordinate voting share, and liability-accounted restricted share units are settled in cash. Restricted share units granted prior to December 31, 2020 were Phantom RSUs or Phantom PSUs and therefore liability-accounted, whereas restricted share units granted in the current fiscal year were RSUs and PSUs and therefore equity-accounted. The following table presents a summary of the activity related to our restricted share units:
Three monthsNine months
Number of unitsWeighted
average
grant-date
Number of unitsWeighted
average
grant-date
Period ended September 30, 2021Non-vestedVestedfair valueNon-vestedVestedfair value
Outstanding, beginning of period2,322,197 365,150 $17.39 1,383,642 — $7.94 
Granted32,244 — 31.01 1,360,061 — 27.16 
Vested (32,244)32,244 31.01 (397,394)397,394 8.19 
Exercised1
— (397,394)8.19 — (397,394)8.19 
Forfeited(6,910)— 26.15 (31,022)— 11.56 
Outstanding, end of period2,315,287 — $19.14 2,315,287 — $19.14 
1During the three- and nine-months ended September 30, 2021, 32,244 RSUs were exercised and settled with subordinate voting shares issued from treasury, and 365,150 Phantom PSUs were cash-settled for $11 million based on a share price on the date of exercise of $31.27.
During the three- and nine-month periods ended September 30, 2021, we granted 32,244 and 1,167,997 RSUs, respectively, and nil and 192,064 PSUs, respectively. The 32,244 RSUs granted in the current quarter were for the key employees related to the Playment acquisition (described further below), which vested and were exercised immediately. All other RSUs granted vest in four equal annual instalments and are equity-settled awards. PSUs vest in three years and are subject to TELUS International revenue and earnings per share performance growth targets. These RSUs and PSUs are eligible for dividend reinvestment units, if declared and paid by TELUS International, as such the fair value was determined to be equal to the market price of a subordinate voting share of TELUS International on the date of grant.
On July 2, 2021, we acquired Playment, a Bangalore, India-based leader in computer vision tools and services specialized in 2D and 3D image, video and LiDAR (light detection and ranging). In addition to the awards described above, we granted to certain employees of Playment, who will continue on as our employees: a) retention RSUs, which provide for the issuance of subordinate voting shares with a fixed value that will vest between 2022 and 2023, subject to their continued employment through these dates, and b) PSUs, which provide for the issuance of subordinate voting shares with a variable value that will vest in 2023, subject to the achievement of revenue performance targets of Playment and continued employment. The number of shares issuable for these awards are variable and determined on each vesting date based on the volume-weighted average price per subordinate voting share prior to the issuance date and the achievement factor, as applicable.
As at September 30, 2021, the outstanding restricted share units were comprised of 1,130,041 RSUs, 192,064 PSUs, 703,367 Phantom RSUs, and 289,815 Phantom PSUs, and the carrying amount for the liability-accounted awards was
$39 million (December 31, 2020 - $25 million).

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Phantom TELUS Corporation restricted share units (Phantom TELUS Corporation RSU)
Each Phantom TELUS Corporation RSU is nominally equal in value to the market price of one TELUS Corporation common share. The Phantom TELUS Corporation RSUs are historic grants made to certain employees, and no new awards are expected to be made. The following table presents a summary of the activity related to Phantom TELUS Corporation RSUs:
Three monthsNine months
Period ended September 30, 2021Number of unitsWeighted
average grant-date fair value
Number of unitsWeighted
average grant-date fair value
Canadian $ denominatedNon-vestedVestedNon-vestedVested
Outstanding, beginning of period82,331 60,397 $24.18 156,749 — $24.17 
Granted1
24,757 — 27.58 24,757 — 27.58 
Vested(24,757)24,757 27.58 (85,154)85,154 23.96 
Dividends873 1,591 27.84 4,158 1,591 27.08 
Exercised2
— (86,745)25.22 — (86,745)25.22 
Forfeited(6,058)— 25.28 (23,364)— 24.72 
Outstanding, end of period77,146 — $24.14 77,146 — $24.14 
1Granted awards were a result of exceeding performance targets on vested units.
2During the three- and nine-month periods ended September 30, 2021, Phantom TELUS Corporation RSUs exercised were cash-settled for $2 million, reflecting the share price on the date of exercise of CAD$27.58.
(b)    Share option award plan
We have equity-accounted share option awards (Share Options), and liability-accounted share option awards (Phantom Share Options). Share Options grant the right to the employee recipient to purchase and receive a subordinate voting share of TELUS International for a pre-determined exercise price. Phantom Share Options grant the right to the employee recipient to receive cash equal to the intrinsic value of the share option award, determined as the difference between the market price of a subordinate voting share of TELUS International and the exercise price.
Share Options and Phantom Share Options were precluded from being exercised prior to the completion of our IPO or other liquidity event. In connection with and subsequent to our IPO, certain Share Options and Phantom Share Options vested and were exercised.
The following tables present the three- and nine-month periods ended activity related to our share option awards:
U.S.$ denominatedCanadian $ denominated
Number of share
option award units
Weighted
average
exercise price
Number of share
option award units
Weighted
average exercise price
Three months ended September 30, 2021
Non-vestedVestedNon-vestedVested
Outstanding, beginning of period1,234,582 2,858,387 $9.59 — — $— 
Exercised2
— (519,558)5.46 — — — 
Outstanding, end of period1,234,582 2,338,829 $10.18 — — $— 
Exercisable, end of period— 2,338,829 $7.28 — — $— 
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U.S.$ denominatedCanadian $ denominated
Number of share
option award units
Weighted
average
exercise price
Number of share
option award units
Weighted
average exercise price
Nine months ended September 30, 2021
Non-vestedVestedNon-vestedVested
Outstanding, beginning of period654,633 3,267,423 $6.94 — 242,244 $4.75 
Granted1
579,949 — 25.00 — — — 
Exercised2
— (928,594)5.72 — (242,244)4.75 
Outstanding, end of period3
1,234,582 2,338,829 $10.18 — — $— 
Exercisable, end of period— 2,338,829 $7.28 — — $— 
1Options granted vest in four equal annual instalments and expire in ten years.
2During the three months ended September 30, 2021, 519,558 Share Options were exercised and net-settled for withholding tax obligations, resulting in 282,069 shares issued from treasury. During the nine months ended September 30, 2021, 519,558 Share Options were exercised and settled, and 651,280 Phantom Share Options were cash-settled for $17 million, reflecting the intrinsic value at the date of settlement and a weighted average share price on the date of exercise of $31.17.
3The exercise price for options outstanding ranged from $4.87 to $8.95 for 2,993,462 options with a weighted-average remaining contractual life of 6.0 years, and $25.00 for 579,949 options with a weighted-average remaining contractual life of 9.4 years.
The weighted average fair value of Share Options granted during the nine-month period ended September 30, 2021, and the weighted average assumptions used in the fair value estimation at the time of grant, calculated by using the Black-Scholes model, are as follows:
Period ended September 30, 2021Nine months
Share option award fair value (per share option)5.34
Risk free interest rate0.73%
Expected lives (years)6.5
Expected volatility19.30%
Dividend yield
5. Acquisition, integration and other
We incur charges that relate to our business acquisitions, including transaction costs and integration activities, which could vary from year to year depending on the volume, nature and complexity of the transactions completed in each fiscal year.
We also, from time to time, incur costs associated with streamlining our operations, including ongoing and incremental efficiency initiatives, which may include personnel-related costs and rationalization of real estate. Other costs may also include external costs that are unusual in nature or their significance, such as incremental costs incurred in connection with the COVID-19 pandemic, adverse litigation judgments or regulatory decisions, and other costs that do not contribute normally to the earning of revenues.
Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Acquisition and integration costs$2 $$8 $22 
Other4 10 12 
$6 $$18 $34 
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6. Interest expense
 Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Interest expense 
  
Interest on long-term debt, excluding lease liabilities$4 $$18 $20 
Interest on lease liabilities4 11 11 
Interest on short-term borrowings, amortization of financing fees and other2 7 
Interest on provisions —  
 $10 $10 $36 $35 
7. Income taxes
 Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Current income tax expense  
For current reporting period$22 $18 $62 $44 
Adjustments recognized in the current period for income tax of prior periods —  (9)
 22 18 62 35 
Deferred income tax expense (recovery)
Arising from the origination and reversal of temporary differences(5)(5)(17)(1)
Adjustments recognized in the current period for income tax of prior periods(2)— (2)
 (7)(5)(19)— 
 $15 $13 $43 $35 
Our income tax expense and effective income tax rate differs from that calculated by applying the applicable statutory rates for the following reasons: 
 Three monthsNine months
Periods ended September 30
(millions except percentages)
2021202020212020
Income taxes computed at applicable statutory rates$9 23.9 %$22.1 %$20 23.7 %$28 24.3 %
Non-deductible items4 12 
Withholding and other taxes5 13 
Losses not recognized2 — 5 
Foreign tax differential(4)— (5)
Adjustments recognized in the current period for income tax of prior periods(2)— (2)(8)
Other1 —  
Income tax expense$15 39.5 %$13 31.7 %$43 50.6 %$35 29.9 %
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8. Earnings per share
(a)Basic earnings per share
Basic earnings per share is calculated by dividing net income by the total weighted average number of equity shares outstanding during the period.
 Three monthsNine months
Periods ended September 30
(millions except earnings per share)
2021202020212020
Net income for the period$23 $28 $42 $82 
Weighted average number of equity shares outstanding266 228 263 222 
Basic earnings per share$0.09 $0.12 $0.16 $0.37 
(b)Diluted earnings per share
Diluted earnings per share is calculated to give effect to the potential dilutive effect that could occur if additional equity shares were assumed to be issued under securities or instruments that may entitle their holders to obtain equity shares in the future, such as share option awards and share-settled restricted share units. The number of additional shares for inclusion in the diluted earnings per share calculation was determined using the treasury stock method.
 Three monthsNine months
Periods ended September 30
(millions except earnings per share)
2021202020212020
Net income for the period$23 $28 $42 $82 
Weighted average number of equity shares outstanding266 228 263 222 
Dilutive effect of share-based compensation3 2 
Weighted average number of diluted equity shares outstanding269 230 265 223 
Diluted earnings per share$0.09 $0.12 $0.16 $0.37 
During both the three- and nine-month periods ended September 30, 2021, no share-based compensation awards (2020 - nil) were excluded from the calculation of diluted earnings per share.
9. Accounts receivable
(a)Accounts receivable
As at (millions)September 30, 2021December 31, 2020
Accounts receivable – billed$210 $163 
Accounts receivable – unbilled157 125 
Other receivables32 20 
 399 308 
Allowance for doubtful accounts(2)(5)
Total$397 $303 
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The following table presents an analysis of the age of customer accounts receivable. Any late payment charges are levied at a negotiated rate on outstanding non-current customer account balances.
As at (millions)September 30, 2021December 31, 2020
Customer accounts receivable – billed, net of allowance for doubtful accounts  
Less than 30 days past billing date$175 $121 
30-60 days past billing date23 28 
61-90 days past billing date6 
More than 90 days past billing date4 
 208 158 
Accounts receivable – unbilled157 125 
Other receivables32 20 
Total$397 $303 
We maintain allowances for lifetime expected credit losses related to doubtful accounts. Current economic conditions (including forward-looking macroeconomic data), historical information (including credit agency reports, if available), reasons for the accounts being past due and line of business from which the customer accounts receivable arose are all considered when determining whether to make allowances for past-due accounts. The same factors are considered when determining whether to write off amounts charged to the allowance for doubtful accounts against the customer accounts receivable. The doubtful accounts expense is calculated on a specific-identification basis for customer accounts receivable over a specific balance threshold and on a statistically derived allowance basis for the remainder. No customer accounts receivable balances are written off directly to bad debt expense.
The following table presents a summary of the activity related to our allowance for doubtful accounts:
 Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Balance, beginning of period$3 $$5 $
Additions —  
Write-off or recovery(1)(2)(3)(3)
Balance, end of period$2 $$2 $

10. Financial instruments
General
The carrying values of cash and cash equivalents, accounts receivable, accounts payable and certain provisions approximate their fair values due to the immediate or short-term maturity of these financial instruments. The fair values are determined directly by reference to quoted market prices in active markets.
The fair values of the derivative financial instruments we use to manage our exposure to currency risks are estimated based upon quoted market prices in active markets for the same or similar financial instruments or on the current rates offered to us for financial instruments of the same maturity, as well as discounted future cash flows determined using current rates for similar financial instruments subject to similar risks and maturities (such fair value estimates being largely based on the European euro: US$ and Philippine peso: US$ forward exchange rates as at the statement of financial position dates).
Derivative
The derivative financial instruments that we measure at fair value on a recurring basis subsequent to initial recognition are as set out in the following table; all such items use significant other observable inputs (Level 2) for measuring fair value at the reporting date.
13


 September 30, 2021December 31, 2020
As at (millions)Designation
Maximum
maturity
date
Notional
amount
Fair value
and carrying
value
Price or
rate
Maximum
maturity
date
Notional amount
Fair value
and carrying value
Price or
rate
Current assets1
         
Derivatives used to manage         
Currency risk arising from Philippine peso denominated purchases
HFT2
— $— $— — 2021$68 $USD:1.00 PHP:48.23
Currency risk arising from Indian rupee denominated purchases
HFT2
2022$15 $— USD:1.00 INR:75.61— $— $— — 
Currency risks arising from Euro business acquisition
HFH3
2022$21 $USD:1.00 EUR:0.86— $— $— — 
      
Current liabilities1
     
Derivatives used to manage     
Foreign exchange arising from net investment in foreign operation
HFH3
— $— $— — 2025$$USD:1.00 EUR:0.85
Currency risk arising from Philippine peso denominated purchases
HFT2
2022$93 $USD:1.00 PHP:49.21— $— $— — 
Interest rate risk associated with non-fixed rate credit facility amounts drawn
HFH3
2022$$2.64 %— $— $— — 
      
Non-current liabilities1
     
Derivatives used to manage     
Foreign exchange arising from net investment in foreign operation
HFH3
2025$368 $25 
USD:1.00
EUR:0.86
2025$403 $52 USD:1.00 EUR:0.85
Interest rate risk associated with non-fixed rate credit facility amounts drawn
HFH3
2022$90 $— 2.64 %2022$101 $2.64 %
1Notional amounts of derivative financial assets and liabilities are not set off.
2Foreign currency hedges are designated as held for trading (HFT) upon initial recognition; hedge accounting is not applied.
3Designated as held for hedging (HFH) upon initial recognition (cash flow hedging item); hedge accounting is applied. Unless otherwise noted, hedge ratio is 1:1 and is established by assessing the degree of matching between the notional amounts of hedging items and the notional amounts of the associated hedged items.
14


11. Property, plant and equipment
 Owned assetsRight-of-use
lease assets
(millions)Computer
hardware and
network assets
Buildings and
leasehold
improvements
Furniture
and
equipment
Assets
under
construction
TotalBuildingsTotal
At cost       
As at January 1, 2021$46 $95 $207 $15 $363 $264 $627 
Additions10 28 23 63 49 112 
Dispositions, retirements and other— (1)(4)(1)(6)(7)
Transfers(11)— — — 
Foreign exchange(1)— (4)(3)
As at September 30, 2021$50 $108 $236 $32 $426 $303 $729 
Accumulated depreciation 
As at January 1, 2021$23 $32 $126 $— $181 $84 $265 
Depreciation11 27 — 44 41 85 
Dispositions, retirements and other— (1)(4)— (5)(6)(11)
Foreign exchange— — — (5)(4)
As at September 30, 2021$29 $43 $149 $ $221 $114 $335 
Net book value 
As at December 31, 2020$23 $63 $81 $15 $182 $180 $362 
As at September 30, 2021$21 $65 $87 $32 $205 $189 $394 
12. Intangible assets and goodwill   
(millions)
Customer
relationships
Crowdsource
assets
SoftwareBrand and
other
Total
intangible
assets
GoodwillTotal
intangible
assets and
goodwill
At cost       
As at January 1, 20211
$1,223 $120 $57 $39 $1,439 $1,487 $2,926 
Additions— — — — 
Acquisitions2
— — $10 $15 
Foreign exchange(61)— (1)(1)(63)(37)(100)
As at September 30, 2021$1,166 $120 $65 $38 $1,389 $1,455 $2,844 
Accumulated amortization
As at January 1, 2021$103 $— $32 $10 $145 $— $145 
Amortization80 11 106 — 106 
Foreign exchange(34)— — (33)— (33)
As at September 30, 2021$149 $11 $41 $17 $218 $ $218 
Net book value
As at December 31, 2020$1,120 $120 $25 $29 $1,294 $1,487 $2,781 
As at September 30, 2021$1,017 $109 $24 $21 $1,171 $1,455 $2,626 
1Goodwill as at December 31, 2020 was reduced by $13 million related to a change in the purchase price allocation for our TIAI acquisition, with a corresponding adjustment to deferred tax liability.
2Intangible assets and goodwill acquired were in connection with our acquisition of Playment on July 2, 2021.

15


13. Provisions
(millions)
Employee
related
OtherTotal
As at January 1, 2021$20 $17 $37 
Additions
Use(8)(17)(25)
As at September 30, 2021$17 $3 $20 
Current— 
Non-current17 — 17 
As at September 30, 2021$17 $3 $20 
14. Long-term debt
As at (millions)September 30, 2021December 31, 2020
Credit facility$970 $1,568 
Deferred debt transaction costs(9)(11)
 961 1,557 
Lease liabilities215 209 
Long-term debt$1,176 $1,766 
Current$96 $92 
Non-current1,080 1,674 
Long-term debt$1,176 $1,766 
(a)    Credit facility
As at September 30, 2021, we had a credit facility secured by our assets with a syndicate of financial institutions, expiring on January 28, 2025. The credit facility is comprised of $850 million revolving components, and amortizing $818 million term loan components (comprised of a $577 million and $241 million outstanding balances). The outstanding revolving and term loan components had an effective interest rate of 1.79% as at September 30, 2021 (December 31, 2020 – 2.90%).
September 30, 2021December 31, 2020
As at (millions)Revolving component
Term loan component1 
TotalRevolving componentTerm loan componentTotal
Available$698 N/A$698 $132 N/A $132 
Outstanding
Due to TELUS Corporation$19 $72 $91 $65 $75 $140 
Due to Other133 746 879 653 775 1,428 
 $152 $818 $970 $718 $850 $1,568 
Total$850 $818 $1,668 $850 $850 $1,700 
1     We have entered into a receive-floating interest rate, pay-fixed interest rate exchange agreement that effectively converts our interest obligations on $96 million of the debt to a fixed rate of 2.64% plus applicable margins.
The credit facility bears interest at prime rate, U.S. Dollar Base Rate, a bankers’ acceptance rate or London interbank offered rate (LIBOR) (all such terms as used or defined in the credit facility), plus applicable margins. The credit facility contains customary representations, warranties and covenants, including two financial quarter-end ratio tests. Net debt to EBITDA ratio must not exceed: 5.25:1.00 for each quarter in fiscal 2021; 4.50:1.00 for each quarter in fiscal 2022; and 3.75:1.00 subsequently. The EBITDA to debt service (interest and scheduled principal repayment) ratio must not be less than 1.50:1.00, all as defined in the credit facility. If an acquisition with an aggregate cash consideration in excess of $60 million occurs in any twelve-month period, the maximum permitted net debt to EBITDA ratio per credit agreement may be increased to 4.50:1.00 and shall return to 3.75:1.00 after eight fiscal quarters.
16


The term loan components of our credit facility are subject to an amortization schedule which requires that 1.25% of the principal advanced be repaid each quarter of the term of the agreement, with the remaining balances due at maturity. The $577 million term loan matures on January 28, 2025 and the $241 million term loan matures on December 22, 2022.
As at September 30, 2021, we were in compliance with all financial covenants, financial ratios and all of the terms and conditions of our credit facility. 
(b)    Long-term debt maturities
Anticipated requirements to meet long-term debt repayments, calculated upon such long-term debts owing as at September 30, 2021, are as follows:
Composite long-term debt denominated inU.S dollarsEuropean
euros
Other
currencies
 
For each fiscal year ending December 31(millions)Long-term
debt, excluding
leases
LeasesLeasesLeasesTotal
2021 (remainder of year)$11 $4 $3 $6 $24 
2022269 18 13 18 318 
202330 19 10 18 77 
202430 8 8 14 60 
2025630 7 6 9 652 
Thereafter 10 29 15 54 
Future cash outflows in respect of composite long-term debt principal repayments970 66 69 80 1,185 
Future cash outflows in respect of associated interest and like carrying costs1
46 12 13 16 87 
Undiscounted contractual maturities$1,016 $78 $82 $96 $1,272 
_________________________
1    Future cash outflows in respect of associated interest and like carrying costs for amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect at September 30, 2021.
15. Share capital
In connection with our IPO on February 3, 2021, TELUS Corporation, our controlling shareholder, exchanged its outstanding Class A, Class C and Class D shares for Class B shares. Each other holder of Class C and Class D shares exchanged their shares for Class E shares. Our Class B shares, which were then only held by TELUS Corporation and Baring Private Equity Asia, a non-controlling shareholder, were redesignated as multiple voting shares and our Class E shares were redesignated as subordinate voting shares. The rights of the holders of our multiple voting shares and subordinate voting shares are substantially identical, except subordinate voting shares have one vote per share and multiple voting shares have 10 votes per share. Concurrent with the redesignations, we eliminated all of our previously outstanding series of Class A, Class C and Class D shares and our authorized Class A and Class B preferred shares. Subsequent to the IPO, our equity shares were comprised only of subordinate voting shares and multiple voting shares.
Subsequent to the share redesignations, we effected a 4.5-for-1 split of each of our outstanding multiple voting shares and subordinate voting shares. In all instances, unless otherwise indicated, the number of equity shares authorized, the number of equity shares outstanding, the number of equity shares reserved, per share amounts and share-based compensation information in our condensed interim consolidated financial statements and accompanying notes have been restated to reflect the impact of the 4.5-for-1 split.
In connection with our IPO, we issued 20,997,375 subordinate voting shares at $25.00 per share, for gross proceeds of $525 million and net proceeds of $500 million (net of share issuance costs of $34 million, which include underwriting fees and offering expenses, offset by deferred taxes of $9 million).
17


TELUS Corporation and Baring Private Equity Asia also sold 21,552,625 subordinated voting shares in the IPO at the same price, which were issued following the conversion by them of an aggregate 21,552,625 multiple voting shares.
In the third quarter of 2021, we completed a secondary offering of 16,560,000 subordinate voting shares at $34.00 per share on behalf of certain non-controlling shareholders of TELUS International, including Baring Private Equity Asia. In connection with this secondary offering, 13,648,000 multiple voting shares were converted to subordinate voting shares and sold by Baring Private Equity Asia. Neither TELUS International nor TELUS Corporation sold any subordinate voting shares in this secondary offering and did not receive any proceeds from the sale of the subordinate voting shares by the selling shareholders.
Our authorized and issued share capital as at September 30, 2021 is as follows:
AuthorizedIssued
As at (millions)September 30, 2021December 31, 2020September 30, 2021December 31, 2020
Preferred Shares
Convertible Redeemable Preferred A Sharesn/aunlimitedn/a— 
Convertible Redeemable Preferred B Sharesn/aunlimitedn/a— 
Equity Shares
Class An/aunlimitedn/a149 
Class B, redesignated as Multiple Voting Sharesunlimitedunlimited200 82 
Class Cn/aunlimitedn/a
Class Dn/aunlimitedn/a
Class E, redesignated as Subordinate Voting Sharesunlimitedunlimited66 
As at September 30, 2021, there were 18 million authorized but unissued subordinate voting shares reserved for issuance under our share-based compensation plans, and 5 million authorized but unissued subordinate voting shares reserved for issuance under our employee share purchase plan.
16. Contingent liabilities
(a)Indemnification obligations
In the normal course of operations, we provide indemnification in conjunction with certain transactions. The terms of these indemnification obligations range in duration. These indemnifications would require us to compensate the indemnified parties for costs incurred as a result of failure to comply with contractual obligations or litigation claims or statutory sanctions or damages that may be suffered by an indemnified party. In some cases, there is no maximum limit on these indemnification obligations. The overall maximum amount of an indemnification obligation will depend on future events and conditions and therefore cannot be reasonably estimated. Where appropriate, an indemnification obligation is recorded as a liability. Other than obligations recorded as liabilities at the time of such transactions, historically we have not made significant payments under these indemnifications. As at September 30, 2021, we had no liability recorded in respect of indemnification obligations (December 31, 2020 - $nil).
(b)Claims and lawsuits
We are party to various legal proceedings and claims that arise in the ordinary course of business. The ultimate outcome of these matters is inherently uncertain. Therefore, if one or more of these matters were resolved against us for amounts in excess of management's estimates of loss, or if any outcome becomes more likely than not and estimable, our results of operations and financial condition could be adversely affected.  

18


17. Related party transactions
(a)Transactions with TELUS Corporation
General
TELUS Corporation produces consolidated financial statements available for public use and is the ultimate parent and controlling party of TELUS International.
Recurring transactions
TELUS Corporation and its subsidiaries receive customer care, integrated business process outsourcing and information technology outsourcing services from us, and provide services (including people, network, finance, communications, and regulatory) to us.
We also participate in defined benefit pension plans that share risks between TELUS Corporation and its subsidiaries. 
20212020
Three months ended
September 30 (millions)
TELUS
Corporation
(parent)
Subsidiaries
of TELUS
Corporation
TotalTELUS
Corporation
(parent)
Subsidiaries of
 TELUS
Corporation
Total
Transactions with TELUS Corporation and subsidiaries
Revenues from services provided to$ $90 $90 $— $81 $81 
Goods and services purchased from(7)(7)(13)(13)
  83 83 — 68 68 
Receipts from related parties (90)(90)— (73)(73)
Payments to related parties3  3 — 
Payments (made) collected by related parties on our behalf(19)20 1 (4)16 12 
Foreign currency adjustments   — (2)(2)
Change in balance(16)13 (3)11 
Accounts with TELUS Corporation and subsidiaries      
Balance, beginning of period(8)4 (4)— (10)(10)
Balance, end of period$(24)$17 $(7)$$(1)$
Accounts with TELUS Corporation and subsidiaries
Due from affiliated companies$ $52 $52 $$31 $33 
Due to affiliated companies(24)(35)(59) (32)(32)
 $(24)17 (7)$$(1)$
19


20212020
Nine months ended
September 30 (millions)
TELUS
Corporation
(parent)
Subsidiaries
of TELUS
Corporation
TotalTELUS
Corporation
(parent)
Subsidiaries of
 TELUS
Corporation
Total
Transactions with TELUS Corporation and subsidiaries
Revenues from services provided to$ $258 $258 $— $228 $228 
Goods and services purchased from (23)(23)— (23)(23)
  235 235 — 205 205 
Receipts from related parties (258)(258)— (204)(204)
Payments to related parties20  20 — 
Payments (made) collected by related parties on our behalf(71)50 (21)(7)(1)(8)
Foreign currency adjustments (1)(1)— (2)(2)
Change in balance(51)26 (25)(1)(2)(3)
Accounts with TELUS Corporation and subsidiaries      
Balance, beginning of period27 (9)18 
Balance, end of period$(24)$17 $(7)$$(1)$
Accounts with TELUS Corporation and subsidiaries
Due from affiliated companies$ $52 $52 $$31 $33 
Due to affiliated companies(24)(35)(59) (32)(32)
 $(24)17 (7)$$(1)$
In the condensed interim consolidated statement of financial position, amounts due from affiliates and amounts due to affiliates are generally due 30 days from billing and are cash-settled on a gross basis.
In January 2021, we renewed our master service agreement with TELUS Corporation, which provides for a term of ten years beginning in January 2021 and a minimum annual spend of $200 million, subject to adjustment in accordance with its terms.
(b)Transactions with Baring Private Equity Asia
General
Baring Private Equity Asia exercises significant influence over TELUS International.
Recurring transactions
As at, and during the three- and nine-month periods ended September 30, 2021, there were no balances due to or due from, or recurring transactions with, Baring Private Equity Asia (December 31, 2020 – $nil). 
(c)Transactions with key management personnel
Our key management personnel have the authority and responsibility for overseeing, planning, directing and controlling our activities and consist of our Board of Directors and our Senior Leadership Team.
During the three months ended September 30, 2021, share-based compensation expense of $10 million was attributable to our key management personnel. We granted 24,757 Phantom TELUS Corporation RSU related to vested awards that exceeded performance targets to our key management personnel, with a grant-date fair value of $1 million.
During the nine months ended September 30, 2021, share-based compensation expense of $36 million was attributable to our key management personnel. We granted 859,392 RSUs, 192,064 PSUs, 579,949 Share Options and 24,757 Phantom
20


TELUS Corporation RSUs to our key management personnel, with a grant-date fair value of $22 million, $6 million, $3 million and $1 million, respectively.
18. Additional financial information
(a)Statements of income and other comprehensive income
During the three- and nine-month periods ended September 30, 2021, we had three clients which exceeded 10% of our revenue. Our largest client, a leading social media company, generated 18.2% and 17.0% of our revenue, respectively (2020 - 17.1% and 15.5%, respectively); TELUS Corporation, our second largest client and controlling shareholder, generated 16.2% and 16.2% of our revenue, respectively (2020 - 18.9% and 20.0%, respectively); Google, our third largest client, generated 10.9% and 11.2% of our revenue, respectively (2020 - 6.8% and 8.0%, respectively).
(b)Statements of financial position
As at (millions)September 30, 2021December 31, 2020
Other long-term assets  
Prepaid lease deposits and other$21 $24 
Other7 10 
 $28 $34 
Accounts payable and accrued liabilities  
Trade accounts payable$69 $25 
Accrued liabilities70 64 
Payroll and other employee-related liabilities152 103 
Share-based compensation liability – current portion34 13 
Other34 49 
 $359 $254 
21


(c)Statements of cash flows—operating activities and investing activities
 Three monthsNine months
Periods ended September 30 (millions)2021202020212020
Net change in non-cash operating working capital  
Accounts receivable$(25)$(33)$(98)$(65)
Due to and from affiliated companies, net3 (10)25 
Prepaid expenses2 (14)
Other long-term assets1 (1)6 (5)
Accounts payable and accrued liabilities6 56 79 107 
Income and other taxes receivable and payable, net(3)(8)
Advance billings and customer deposits1 — (4)(2)
Provisions(1)(11)(19)(30)
Other long-term liabilities5 (2)4 (2)
$(11)$$(29)$13 
Cash payments for capital assets
Capital asset additions
Capital expenditures
Property, plant and equipment, excluding right-of-use assets(22)(17)(63)(41)
Intangible assets(1)(3)(3)(8)
 (23)(20)(66)(49)
Change in accrued payables related to the purchase of capital assets(6)(1)(1)10 
 $(29)$(21)$(67)$(39)
(d)Changes in liabilities arising from financing activities
Statements of cash flowsNon-cash changes
Three-month period ended
September 30, 2021 (millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt      
Credit facility$983 39 (52)— — $970 
Lease liabilities203  (17) 29 215 
Deferred debt transaction costs(10)  — 1 (9)
 $1,176 39 $(69) 30 $1,176 
Statements of cash flowsNon-cash changes
Three-month period ended
September 30, 2020 (millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt     
Credit facility$988 $— $(52)$— $— $936 
Lease liabilities226 — (15)219 
Deferred debt transaction costs(8)— — — — (8)
 $1,206 $— $(67)$$$1,147 
22


Statements of cash flowsNon-cash changes
Nine-month period ended
September 30, 2021 (millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt      
Credit facility$1,568 39 (637)— — $970 
Lease liabilities209 — (51)(2)59 215 
Deferred debt transaction costs(11)— — — 2 (9)
 $1,766 39 $(688)(2)61 $1,176 
Statements of cash flowsNon-cash changes
Nine-month period ended
September 30, 2020 (millions)
Beginning
of Period
Issued or receivedRedemptions,
repayments or payments
Foreign
exchange movement
OtherEnd of
period
Long-term debt      
Credit facility$336 $1,145 $(545)$— $— $936 
Lease liabilities189 — (43)66 219 
Deferred debt transaction costs(4)— — — (4)(8)
Other— — (139)— 139 — 
 $521 $1,145 $(727)$$201 $1,147 
23