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Postemployment benefit plans (Details 9) - USD ($)
shares in Millions, $ in Millions
12 Months Ended
Dec. 31, 2016
Dec. 31, 2015
Dec. 31, 2014
Defined contribution plans      
ESOP, number of allocated shares 21.3 26.4  
Costs related to defined contribution plans $ 369 $ 343 $ 386
U.S. Plans      
Defined contribution plans      
Percentage that the employer generally matches of employee contributions to U.S. defined contribution plans 100.00%    
Employee compensation percentage contributed to defined contribution plan eligible for employer matching contributions 6.00%    
New annual employer contribution, percentage of compensation, low end of range 3.00%    
New annual employer contribution, percentage of compensation, high end of range 5.00%    
Percentage that the employer generally matches of employee contributions to U.S. defined contribution plans for employees accruing benefits under a defined benefit plan 50.00%    
Compensation percentage contributed to defined contribution plan eligible for employer matching contributions, for employees accruing benefits under defined benefit pension plan 6.00%    
Costs related to defined contribution plans $ 301 267 301
Non-U.S. Plans      
Defined contribution plans      
Costs related to defined contribution plans $ 68 $ 76 $ 85