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RESTRUCTURING
 12 Months Ended
Dec. 31, 2023
Restructuring and Related Activities [Abstract]  
RESTRUCTURING RESTRUCTURING
In July 2023, the Company communicated workforce reductions primarily to certain variable hourly employees in tutor operations and IT customer support roles. The workforce reductions were the result of efficiencies gained through new recurring revenue relationships with higher lifetime value customers that simplify the Company’s operating model, as well as ongoing automation efforts involving self-service capabilities, the application of AI, and other efficiency efforts.
In December 2022, the Company announced the completion of workforce reductions of approximately 17% of its total workforce. The reductions primarily affected variable hourly roles and included a limited number of corporate fixed personnel roles. The new products and go-to-market strategies in both the Company’s Consumer and Institutional businesses, which focus on recurring revenue relationships with higher value customers, allow for a simplified sales model and generate operating efficiencies, including in the headcount needed to operate certain areas of the business.
Restructuring charges and the associated liabilities for employee-related costs are shown in the following table.
Balance, December 31, 2021
$— 
Charge to expense1,479 
Cash payments(1,366)
Non-cash charges— 
Balance, December 31, 2022$113 
Charge to expense 841 
Cash payments(954)
Non-cash charges— 
Balance, December 31, 2023$— 
Total expected restructuring charges$2,320 
Cumulative restructuring charges incurred to date2,320 
Remaining expected restructuring charges$— 
All of the total restructuring charges incurred during the year ended December 31, 2023 and were included in “General and administrative expenses,”in the Consolidated Statement of Operations. Of the total restructuring charges incurred during the year ended December 31, 2022, $345 and $1,134 were included in “Sales and marketing expenses” and “General and administrative expenses,” respectively, in the Consolidated Statement of Operations. No restructuring charges were incurred during the year ended December 31, 2021.