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Restatement of Previously Issued Financial Statements - CONSOLIDATED BALANCE SHEETS (Details) - USD ($)
$ in Thousands
3 Months Ended 6 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2023
Jun. 30, 2023
Mar. 31, 2023
Sep. 30, 2022
Jun. 30, 2022
Mar. 31, 2022
Jun. 30, 2023
Jun. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Current assets:                            
Cash and cash equivalents $ 166,045 $ 177,444 $ 217,968 $ 317,324 $ 359,500 $ 406,348 $ 177,444 $ 359,500 $ 166,045 $ 317,324 $ 95,763 $ 246,624 $ 69,726  
Restricted cash 41,188 42,069 28,436 1,131 1,244 683 42,069 1,244 41,188 1,131 40,734 42,562 215  
Total cash, cash equivalents and restricted cash 207,233 219,513 246,404 318,455 360,744 407,031 219,513 360,744 207,233 318,455 136,497 289,186 69,941 $ 123,108
Accounts receivable, net of allowance of $6,196 and $972 at December 31, 2023 and 2022, respectively 9,356 14,216 7,164 6,389 7,784 1,494 14,216 7,784 9,356 6,389 7,999 6,462    
Prepaid expenses 7,098 9,496 5,838 8,121 10,445 11,367 9,496 10,445 7,098 8,121 5,366 8,776    
Other current assets 10,529 11,084 12,067 9,797 11,628 8,884 11,084 11,628 10,529 9,797 11,345 9,424    
Total current assets 234,216 254,309 271,473 342,762 390,601 428,776 254,309 390,601 234,216 342,762 161,207 313,848    
Property and equipment, net 26,473 29,158 32,485 35,922 35,625 34,869 29,158 35,625 26,473 35,922 22,775 32,606    
Operating lease ROU assets 1,386,753 1,267,955 1,151,755 1,240,500 1,223,692 1,129,166 1,267,955 1,223,692 1,386,753 1,240,500 1,322,135 1,136,647    
Other non-current assets 14,868 13,591 13,046 14,527 14,639 14,861 13,591 14,639 14,868 14,527 15,150 15,525    
Total assets 1,662,310 1,565,013 1,468,759 1,633,711 1,664,557 1,607,672 1,565,013 1,664,557 1,662,310 1,633,711 1,521,267 1,498,626    
Current liabilities:                            
Accounts payable 20,514 19,878 14,093 10,266 18,111 17,511 19,878 18,111 20,514 10,266 23,560 16,471    
Accrued liabilities 29,114 35,337 33,312 35,473 31,426 13,839 35,337 31,426 29,114 35,473 38,626 33,896    
Taxes payable 15,391 15,453 16,656 15,352 13,494 12,294 15,453 13,494 15,391 15,352 14,005 14,608    
Deferred revenue 67,896 59,858 58,424 51,511 44,364 41,642 59,858 44,364 67,896 51,511 61,971 41,664    
Current operating lease liabilities 189,238 176,511 166,895 137,330 115,655 137,642 176,511 115,655 189,238 137,330 199,364 153,789    
Total current liabilities 323,153 307,037 289,380 250,201 223,050 222,928 307,037 223,050 323,153 250,201 506,236 260,428    
Non-current operating lease liabilities 1,406,441 1,285,178 1,173,558 1,183,744 1,187,142 1,059,064 1,285,178 1,187,142 1,406,441 1,183,744 1,389,580 1,163,233    
Long-term debt, net 196,398 186,884 179,665 166,707 161,285 156,722 186,884 161,285 196,398 166,707 1,500 172,950    
Other non-current liabilities 739 1,176 2,111 6,424 3,918 35,441 1,176 3,918 739 6,424 652 3,500    
Total liabilities 1,926,731 1,780,275 1,644,714 1,607,076 1,575,395 1,474,155 1,780,275 1,575,395 1,926,731 1,607,076 1,897,968 1,600,111    
Stockholders’ deficit:                            
Common stock 1 1 1 1 1 1 1 1 1 1 1 [1] 1 [1]    
Additional paid-in capital 972,991 968,067 959,809 940,518 934,757 929,553 968,067 934,757 972,991 940,518 977,503 [1] 949,001 [1]    
Cumulative translation adjustment 9,779 6,232 9,613 19,216 14,383 9,298 6,232 14,383 9,779 19,216 4,976 13,026    
Accumulated deficit (1,247,192) (1,189,562) (1,145,378) (933,100) (859,979) (805,335) (1,189,562) (859,979) (1,247,192) (933,100) (1,359,181) (1,063,513) (818,482) (524,527)
Total stockholders’ deficit (264,421) (215,262) (175,955) 26,635 89,162 133,517 (215,262) 89,162 (264,421) 26,635 (376,701) (101,485) (768,076) (504,962)
Total liabilities and stockholders’ deficit 1,662,310 1,565,013 1,468,759 1,633,711 1,664,557 1,607,672 1,565,013 1,664,557 1,662,310 1,633,711 1,521,267 1,498,626    
Net loss (57,630) (44,184) (81,865) (73,121) (54,644) 13,147 (126,049) (41,497) (183,679) (114,618) $ (295,668) (245,031) (293,955)  
As Previously Reported                            
Current assets:                            
Cash and cash equivalents 166,045 177,444 217,968 317,324 359,500 406,348 177,444 359,500 166,045 317,324   246,624    
Restricted cash 41,188 42,069 28,436 1,131 1,244 683 42,069 1,244 41,188 1,131   42,562    
Total cash, cash equivalents and restricted cash 207,233 219,513 246,404 318,455 360,744 407,031 219,513 360,744 207,233 318,455   289,186 69,941 123,108
Accounts receivable, net of allowance of $6,196 and $972 at December 31, 2023 and 2022, respectively 9,105 14,042 6,990 5,658 7,307 1,336 14,042 7,307 9,105 5,658   5,613    
Prepaid expenses 6,388 8,786 5,128 7,530 9,854 14,435 8,786 9,854 6,388 7,530   8,066    
Other current assets 10,532 11,516 12,708 10,435 18,996 18,518 11,516 18,996 10,532 10,435   10,065    
Total current assets 233,258 253,857 271,230 342,078 399,217 444,700 253,857 399,217 233,258 342,078   312,930    
Property and equipment, net 28,462 31,616 35,432 35,469 35,605 35,243 31,616 35,605 28,462 35,469   34,926    
Operating lease ROU assets 1,439,572 1,308,719 1,201,007 1,139,713 1,109,208 1,133,809 1,308,719 1,109,208 1,439,572 1,139,713   1,209,486    
Other non-current assets 15,045 13,667 13,791 15,272 15,384 15,606 13,667 15,384 15,045 15,272   16,270    
Total assets 1,716,337 1,607,859 1,521,460 1,532,532 1,559,414 1,629,358 1,607,859 1,559,414 1,716,337 1,532,532   1,573,612    
Current liabilities:                            
Accounts payable 20,514 19,878 14,093 9,236 15,423 16,109 19,878 15,423 20,514 9,236   16,082    
Accrued liabilities 24,694 18,555 18,230 16,504 25,780 25,313 18,555 25,780 24,694 16,504   20,131    
Taxes payable 15,894 15,476 16,497 14,368 12,533 11,366 15,476 12,533 15,894 14,368   14,418    
Deferred revenue 67,819 59,858 58,424 49,431 37,749 34,068 59,858 37,749 67,819 49,431   41,664    
Current operating lease liabilities 199,345 183,487 172,422 146,550 152,064 143,014 183,487 152,064 199,345 146,550   158,346    
Total current liabilities 329,266 297,254 279,666 238,438 243,549 229,870 297,254 243,549 329,266 238,438   250,641    
Non-current operating lease liabilities 1,382,693 1,259,207 1,156,913 1,082,412 1,050,285 1,070,896 1,259,207 1,050,285 1,382,693 1,082,412   1,166,538    
Long-term debt, net 196,398 186,884 179,665 166,707 161,285 156,722 186,884 161,285 196,398 166,707   172,950    
Other non-current liabilities 668 1,106 2,043 6,204 3,203 35,882 1,106 3,203 668 6,204   3,430    
Total liabilities 1,909,025 1,744,451 1,618,287 1,493,761 1,458,322 1,493,370 1,744,451 1,458,322 1,909,025 1,493,761   1,593,559    
Stockholders’ deficit:                            
Common stock 1 1 1 1 1 1 1 1 1 1   1    
Additional paid-in capital 972,991 968,067 959,809 942,758 936,223 930,538 968,067 936,223 972,991 942,758   947,621    
Cumulative translation adjustment 10,908 7,652 10,348 19,216 14,383 9,298 7,652 14,383 10,908 19,216   12,985    
Accumulated deficit (1,176,588) (1,112,312) (1,066,985) (923,204) (849,515) (803,849) (1,112,312) (849,515) (1,176,588) (923,204)   (980,554) (814,812) (520,425)
Total stockholders’ deficit (192,688) (136,592) (96,827) 38,771 101,092 135,988 (136,592) 101,092 (192,688) 38,771   (19,947) (764,406) (500,860)
Total liabilities and stockholders’ deficit 1,716,337 1,607,859 1,521,460 1,532,532 1,559,414 1,629,358 1,607,859 1,559,414 1,716,337 1,532,532   1,573,612    
Net loss (64,276) (45,327) (86,431) (73,689) (45,666) 10,963 (131,758) (34,703) (196,034) (108,392)   (165,742) (294,387)  
Restatement Adjustments                            
Current assets:                            
Cash and cash equivalents 0 0 0 0 0 0 0 0 0 0   0    
Restricted cash 0 0 0 0 0 0 0 0 0 0   0    
Total cash, cash equivalents and restricted cash 0 0 0 0 0 0 0 0 0 0   0 0 0
Accounts receivable, net of allowance of $6,196 and $972 at December 31, 2023 and 2022, respectively 251 174 174 731 477 158 174 477 251 731   849    
Prepaid expenses 710 710 710 591 591 (3,068) 710 591 710 591   710    
Other current assets (3) (432) (641) (638) (7,368) (9,634) (432) (7,368) (3) (638)   (641)    
Total current assets 958 452 243 684 (8,616) (15,924) 452 (8,616) 958 684   918    
Property and equipment, net (1,989) (2,458) (2,947) 453 20 (374) (2,458) 20 (1,989) 453   (2,320)    
Operating lease ROU assets (52,819) (40,764) (49,252) 100,787 114,484 (4,643) (40,764) 114,484 (52,819) 100,787   (72,839)    
Other non-current assets (177) (76) (745) (745) (745) (745) (76) (745) (177) (745)   (745)    
Total assets (54,027) (42,846) (52,701) 101,179 105,143 (21,686) (42,846) 105,143 (54,027) 101,179   (74,986)    
Current liabilities:                            
Accounts payable 0 0 0 1,030 2,688 1,402 0 2,688 0 1,030   389    
Accrued liabilities 4,420 16,782 15,082 18,969 5,646 (11,474) 16,782 5,646 4,420 18,969   13,765    
Taxes payable (503) (23) 159 984 961 928 (23) 961 (503) 984   190    
Deferred revenue 77 0 0 2,080 6,615 7,574 0 6,615 77 2,080   0    
Current operating lease liabilities (10,107) (6,976) (5,527) (9,220) (36,409) (5,372) (6,976) (36,409) (10,107) (9,220)   (4,557)    
Total current liabilities (6,113) 9,783 9,714 11,763 (20,499) (6,942) 9,783 (20,499) (6,113) 11,763   9,787    
Non-current operating lease liabilities 23,748 25,971 16,645 101,332 136,857 (11,832) 25,971 136,857 23,748 101,332   (3,305)    
Long-term debt, net 0 0 0 0 0 0 0 0 0 0   0    
Other non-current liabilities 71 70 68 220 715 (441) 70 715 71 220   70    
Total liabilities 17,706 35,824 26,427 113,315 117,073 (19,215) 35,824 117,073 17,706 113,315   6,552    
Stockholders’ deficit:                            
Common stock 0 0 0 0 0 0 0 0 0 0   0    
Additional paid-in capital 0 0 0 (2,240) (1,466) (985) 0 (1,466) 0 (2,240)   1,380    
Cumulative translation adjustment (1,129) (1,420) (735) 0 0 0 (1,420) 0 (1,129) 0   41    
Accumulated deficit (70,604) (77,250) (78,393) (9,896) (10,464) (1,486) (77,250) (10,464) (70,604) (9,896)   (82,959) (3,670) (4,102)
Total stockholders’ deficit (71,733) (78,670) (79,128) (12,136) (11,930) (2,471) (78,670) (11,930) (71,733) (12,136)   (81,538) (3,670) $ (4,102)
Total liabilities and stockholders’ deficit (54,027) (42,846) (52,701) 101,179 105,143 (21,686) (42,846) 105,143 (54,027) 101,179   (74,986)    
Net loss $ 6,646 $ 1,143 $ 4,566 $ 568 $ (8,978) $ 2,184 $ 5,709 $ (6,794) $ 12,355 $ (6,226)   $ (79,289) $ 432  
[1] Prior period balances have been adjusted to reflect the Reverse Stock Split at a ratio of 1-for-20 that became effective on September 20, 2023. See Note 1, Basis of Presentation, for additional information regarding the Reverse Stock Split.