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Segmental Reporting (Tables)
 12 Months Ended
Dec. 31, 2023
Text Block [Abstract]  
Summary of Operating Segments The information below includes information about the Group’s products and services, geographical areas, and major customers.
 

     2023      2023      2022      2021  
     US$’000      S$’000      S$’000      S$’000  
Revenue
            
Omnichannel CX solutions
      299,590        395,040        384,184        334,047  
Sales and digital marketing
      133,796        176,423        166,506        114,718  
Content, trust and safety
      61,438        81,012        109,496        103,538  
Other business process services and other services
      4,456        5,876        3,934        2,895  
  
 
 
     
 
 
     
 
 
     
 
 
  
     499,280        658,351        664,120        555,198  
  
 
 
     
 
 
     
 
 
     
 
 
  
Summary of Geographical Areas
The Group presents revenue by geographical location based on which office delivers the service, irrespective of the location of the customer engaging the Group’s services or location of the customer that the Group is interacting with.
 
Non-current
 
assets below exclude financial instruments and deferred tax assets.
 
     Revenue     
Non-current
 
assets		  
     2023      2023      2022      2021      December 31,
2023		      December 31,
2022		  
     US$’000      S$’000      S$’000      S$’000      S$’000      S$’000  
Singapore
      89,634        118,192        143,137        143,989        6,120        10,422  
The Philippines
      125,989        166,129        165,004        144,313        16,055        21,733  
Malaysia
      153,454        202,345        201,226        145,184        16,511        18,720  
Thailand
      52,158        68,775        89,588        71,574        14,175        8,742  
Japan
      23,498        30,984        27,020        30,838        3,032        2,705  
China
      12,444        16,409        16,848        11,671        213        1,133  
Others*
      42,103        55,517        21,297        7,629        18,272        16,115  
  
 
 
     
 
 
     
 
 
     
 
 
     
 
 
     
 
 
  
     499,280        658,351        664,120        555,198        74,378        79,570  
  
 
 
     
 
 
     
 
 
     
 
 
     
 
 
     
 
 
  
 
  *
Comprises revenue from Australia, Brazil, Colombia, Hong Kong, India, Indonesia, Romania, Spain, South Korea, Taiwan, Türkiye and Vietnam.
Summary of Major Customers
During the year, the Group had revenue transactions with major customers that amounted to more than 10% of the Group’s revenue as follows:
 
     2023      2022      2021  
     S$’000      S$’000      S$’000  
Customer
         
A
      179,193        246,281        237,595  
B
      134,988        120,378        104,629  
C
      82,061        81,794        62,830  
D
      *        68,037        *  
  
 
 
     
 
 
     
 
 
  
     396,242        516,490        405,054  
  
 
 
     
 
 
     
 
 
  
 
  *
Represents less than 10% of the Group’s revenue in 2023 and 2021.