Reclassifications

12 Months Ended

Dec. 31, 2022

35	RECLASSIFICATIONS

During the year ended December 31, 2022, the Group’s “content monitoring and moderation” services were renamed as “content, trust and safety” services. The change reflects the industry’s broader view that content moderation services are part of a larger group of services that includes other trust and safety related services and helps enhance the Group’s ability to track performance.

Revenue for trust and safety related services that were previously classified under omnichannel CX solutions and other service fees respectively are now reported as content, trust and safety services.

As a result of the above, the prior year presentation was adjusted to reflect such presentation. Refer to the table below for more details.


Revenue	2021		2020
	S$’000		S$’000
Before the change:
Omnichannel CX solutions		346,582		283,427
Sales and digital marketing		114,718		66,235
Content monitoring and moderation		85,890		80,170
Other business process services and other services		8,008		4,891

		555,198		434,723

After the change:
Omnichannel CX solutions		334,047		273,174
Sales and digital marketing		114,718		66,235
Content, trust and safety		103,538		92,452
Other business process services and other services		2,895		2,862

		555,198		434,723