Information reported to the Group’s chief operating decision maker (“CODM”), who are directors of the Group, in order to allocate resources and assess its performance, and for which discrete financial information is available, is based on each business unit’s performance located in each country where a set of similar services are offered. Country directors (i.e. segment managers) are responsible for performance of the respective country’s business units and are directly accountable to the Group’s CODM.

Based on an overall evaluation of all facts and circumstances, and after combining operating segments with similar economic characteristics that comply with the aggregation criteria specified in IFRS 8

Operating segments,

the Group has determined that it operates as a single reportable segment. The information below includes information about the Group’s products and services, geographical areas, and major customers.


	2022		2022		2021		2020
	US$’000		S$’000		S$’000		S$’000
Revenue
Omnichannel CX solutions		285,724		384,184		334,047		273,174
Sales and digital marketing		123,833		166,506		114,718		66,235
Content, trust and safety		81,434		109,496		103,538		92,452
Other business process services and other services		2,925		3,934		2,895		2,862

		493,916		664,120		555,198		434,723

Analysis of revenue and carrying amount of

non-current

asset by geography

The Group presents revenue by geographical location based on which office delivers the service, irrespective of the location of the customer engaging the Group’s services or location of the customer that the Group is interacting with. Non-current assets below exclude financial instruments and deferred tax assets.


	Revenue								Non-current assets
	2022		2022		2021		2020		December 31, 2022		December 31, 2021
	US$’000		S$’000		S$’000		S$’000		S$’000		S$’000
Singapore		106,453		143,137		143,989		121,062		10,422		11,238
The Philippines		122,716		165,004		144,313		109,268		21,733		24,009
Malaysia		149,655		201,226		145,184		112,976		18,720		8,219
Thailand		66,628		89,588		71,574		54,185		8,742		11,692
Japan		20,095		27,020		30,838		22,759		2,705		5,670
China		12,530		16,848		11,671		11,500		1,133		1,868
Others*		15,839		21,297		7,629		2,973		16,115		10,710

		493,916		664,120		555,198		434,723		79,570		73,406

Comprises revenue from Australia, Colombia, Hong Kong, India, Romania, Spain, South Korea, Taiwan, Türkiye and Viet

Information about major customers

During the year, the Group had revenue transactions with major customers that amounted to more than 10% of the Group’s revenue as follows:


	2022		2021		2020
	S$’000		S$’000		S$’000
Customer
A		246,281		237,595		160,625
B		120,378		104,629		102,003
C		81,794		62,830		54,585
D		68,037		*		*

		516,490		405,054		317,213

Represents less than 10% of the Group’s revenue in 2021 and 2020.