UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13a-16 OR 15d-16
UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of November 2022
Commission File Number: 001-40841
TDCX Inc.
750D Chai Chee Road,
#06-01/06 ESR BizPark @ Chai Chee
Singapore 469004
(65) 6309-1688
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ☐
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
TDCX INC. | ||
By: | /s/ Laurent Junique | |
Name: | Laurent Junique | |
Title: | Executive Chairman and Chief Executive Officer |
Date: November 22, 2022
Exhibit 99.1
TDCX reports strong revenue growth for Q3 2022;
reiterates 2022 guidance
Singapore, November 22, 2022 TDCX Inc. (NYSE: TDCX) (TDCX or the Company), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced its unaudited financial results for the third quarter ended September 30, 2022.
Third Quarter 2022 Financial Highlights
| Total revenue of US$120.5 million, up 16.1% year-on-year |
| Profit for the period was US$21.6 million, up 2.3% year-on-year |
| Adjusted Net Income4, which excludes the impact of share-based compensation for a like-for-like comparison, was US$24.2 million, up 15.0% year-on-year |
| Year-to-date Net Cash from Operating Activities of US$90.8 million, up 53.1% year-on-year |
Mr. Laurent Junique, Chief Executive Officer and Founder of TDCX, said, We rounded off this quarter with a strong set of results, fueled by our solid execution capabilities. Our global expansion plans continue unabated with the addition of two new campuses, one in Iloilo, Philippines and another in Istanbul, Türkiye. This brings us to a total of 27 campuses globally as we continue building our network. We also see greater contribution from our four newer geographies, namely Colombia, India, Romania and South Korea, making up close to 10 per cent of the year-on-year growth in revenue for Q3 2022 against Q3 2021.
This quarter, we are proud to have had our industry-leading practices recognized. We were named a leader by global technology research and advisory firm, ISG, in their ISG Provider Lens Contact Center Customer Experience Services Singapore/Malaysia 2022 report. The report acknowledged our capabilities, positioning us at the top of the quadrant.
On the ESG front, we deepened our commitment to bringing positive transformation to the community with the launch of the TDCX Foundation. Through the Foundation, we will be able to help drive greater social impact for disadvantaged communities.
(US$ million, except for %)2 | Q3 2021 | Q3 2022 | % Change | |||||||||
Revenue |
103.8 | 120.5 | +16.1 | % | ||||||||
Profit for the period |
21.1 | 21.6 | +2.3 | % | ||||||||
Adjusted Net Income4 |
21.1 | 24.2 | +15.0 | % | ||||||||
Adjusted EBITDA1,3 |
36.9 | 38.3 | +3.9 | % | ||||||||
Adjusted EBITDA Margins1,3 (%) |
35.5 | % | 31.8 | % |
Business Highlights
Strong Client Additions
| Signed up 31 new logos since the start of the year, 55% higher than the 20 logos for the same period in 2021 |
| 72 clients with campaigns that have been launched as of September 30, 2022, a 50% increase as compared with 48 launched clients as of September 30, 2021 |
| Revenue contribution from new economy5 clients stood at 93% for 9M 2022 |
ESG Efforts
| Launched the TDCX Foundation as part of our commitment to support disadvantaged communities |
| Supported the launch of Google Clouds Point Carbon Zero Program to catalyze the incubation and adoption of climate fintech solutions in Asia over the next three years |
| Recognized as one of the Circle of Excellence Awardees for the Sustainability Company of the Year at the Asia CEO Awards 2022 |
Full Year 2022 Outlook Reiterated at the Mid-point; Range Narrowed
For the full year 2022, TDCX expects its financial results to be:
2022 Outlook | ||
Revenue (in millions) | S$655m - S$670m6 (Midpoint unchanged at $662.5m; Range narrowed from S$650m - S$675m) | |
Revenue growth (YoY) | Range: 18.0% - 20.7% (Midpoint unchanged at 19.3%; Range narrowed from 17.1% - 21.6%) | |
Adjusted EBITDA margin1,3 | Approximately 30.0% - 32.0% (unchanged) |
1 | Adjusted EBITDA or Adjusted EBITDA margins are supplemental non-IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS (see Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures in the Form 6-K or presentation slides for more details). |
2 | FX rate of US$1 = S$1.4340, being the approximate rate in effect as of September 30, 2022, assumed in converting financials from SG dollar to US dollar. |
3 | Adjusted EBITDA represents profit for the period before interest expense, interest income, income tax expense, depreciation expense and equity-settled share-based payment expense incurred in connection with our Performance Share Plan. Adjusted EBITDA margin represents Adjusted EBITDA as a percentage of revenue. |
4 | Adjusted Net Income represents profit for the period before equity-settled share-based payment expense incurred in connection with our Performance Share Plan, net of any tax impact of such adjustments. Adjusted Net Income margin represents Adjusted Net Income as a percentage of revenue. |
5 | New economy refers to high growth industries that are on the cutting edge of digital technology and are the driving forces of economic growth. |
6 | Using the FX rate of US$1 = S$1.4340, being the approximate rate in effect as of Sep 30, 2022, this equates to US$457m to US$467m. Using the FX rate of US$1 = US$1.3918, being the approximate rate in effect as of Jun 30, 2022, this equates to US$471m to US$481m. |
Webcast and Conference Call Information
The TDCX senior management will host a conference call to discuss the third quarter 2022 unaudited financial results.
A live webcast of this conference call will be available on TDCXs website. Access information on the conference call and webcast is as follows:
Date and time: | November 22, 2022, 7:30 AM (U.S. Eastern Time) | |
November 22, 2022, 8:30 PM (Singapore / Hong Kong Time) | ||
Webcast link: | https://events.q4inc.com/earnings/TDCX/Q3-2022 |
Dial in numbers: | USA Toll Free: +1 855 9796 654 United States (Local): +1 646 664 1960 | |
Singapore: +65 3163 4602 Hong Kong: +852 580 33 413 | ||
UK Toll Free +44 0800 640 6441 All other locations: +44 20 3936 2999 | ||
Participant Access Code: | 501559 |
A replay of the conference call will be available at TDCXs investor relations website (investors.tdcx.com). An archived webcast will be available at the same link above.
For enquiries, please contact:
Investors / Analysts: Jason Lim
lim.jason@tdcx.com
Media: Eunice Seow
eunice.seow@tdcx.com
About TDCX INC.
Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.
TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. TDCXs expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the regions growth potential.
TDCXs commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.
TDCX employs more than 17,400 employees across 27 campuses globally, specifically Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, Colombia and Türkiye. For more information, please visit www.tdcx.com.
Convenience Translation
The Companys financial information is stated in Singapore dollars, the legal currency of Singapore. Unless otherwise noted, all translations from Singapore dollars to U.S. dollars and from U.S. dollars to Singapore dollars in this press release were made at a rate of S$1.4340 to US$1.00, the approximate rate in effect as of September 30, 2022. We make no representation that any Singapore dollar or U.S. dollar amount could have been, or could be, converted into U.S. dollars or Singapore dollar, as the case may be, at any particular rate, the rate stated herein, or at all.
Non-IFRS Financial Measure
To supplement our consolidated financial statements, which are prepared and presented in accordance with IFRS, we use the following non-IFRS financial measure to help evaluate our operating performance:
EBITDA represents profit for the period before interest expense, interest income, income tax expense and depreciation expense. EBITDA margin represents EBITDA as a percentage of revenue. Adjusted EBITDA represents profit for the period before interest expense, interest income, income tax expense, depreciation expense and equity-settled share-based payment expense incurred in connection with our Performance Share Plan. Adjusted EBITDA margin represents Adjusted EBITDA as a percentage of revenue. We believe that EBITDA, EBITDA margin, Adjusted EBITDA and Adjusted EBITDA margin helps us to identify underlying trends in our operating results, enhancing our understanding of past performance and future prospects.
Adjusted Net Income represents profit for the period before equity-settled share-based payment expense incurred in connection with our Performance Share Plan, net of any tax impact of such adjustments. Adjusted Net Income margin represents Adjusted Net Income as a percentage of revenue.
The above non-IFRS financial measures have limitations as analytical tools and should not be considered in isolation or construed as an alternative to revenue, net income, or any other measure of performance or as an indicator of our operating performance. The non-IFRS financial measures presented here may not be comparable to similarly titled measures presented by other companies because other companies may calculate similarly titled measures differently. For more information on the non-IFRS financial measures, please see the form 6-K section captioned Non-IFRS Financial Measures or the presentation slides.
Safe Harbor Statement
This announcement contains forward-looking statements. These statements are made under the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. In some cases, you can identify these forward-looking statements by the use of words such as outlook, believes, expects, potential, continues, may, will, should, could, seeks, predicts, intends, trends, plans, estimates, anticipates or the negative version of these words or other comparable words. Among other things, the outlook for the full year, the business outlook and quotations from management in this announcement, as well as the Companys strategic and operational plans, contain forward-looking statements. The Company may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the SEC), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about the Companys beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: the performance of TDCXs largest clients; the successful implementation of its business strategy; its ability to compete effectively; its ability to maintain its pricing, control costs or continue to grow its business; the effects of the novel coronavirus (COVID-19) on its business; the continued service of its founder and certain of its key employees and management; its ability to attract and retain enough highly trained employees; its exposure to various risks in Southeast Asia; its contractual relationship with key clients; clients and prospective clients spending on omnichannel CX solutions; its spending on employee salaries and benefits expenses; and its involvement in any disputes, legal, regulatory, and other proceedings arising out of its business operations. Further information regarding these and other risks is included in the Companys filings with the SEC. All information provided in this press release and in the attachments is as of the date of this press release, and the Company undertakes no obligation to update any forward-looking statement, except as required under applicable law.
UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
For the three months ended September 30, | ||||||||||||
2022 | 2021 | |||||||||||
US$000 | S$000 | S$000 | ||||||||||
Revenue |
120,481 | 172,770 | 148,798 | |||||||||
Employee benefits expense |
(78,330 | ) | (112,325 | ) | (86,583 | ) | ||||||
Depreciation expense |
(7,118 | ) | (10,207 | ) | (10,409 | ) | ||||||
Rental and maintenance expense |
(1,847 | ) | (2,648 | ) | (2,063 | ) | ||||||
Recruitment expense |
(3,105 | ) | (4,452 | ) | (3,029 | ) | ||||||
Transport and travelling expense |
(269 | ) | (386 | ) | (452 | ) | ||||||
Telecommunication and technology expense |
(2,148 | ) | (3,080 | ) | (2,413 | ) | ||||||
Interest expense |
(299 | ) | (429 | ) | (2,703 | ) | ||||||
Other operating expense |
(3,898 | ) | (5,590 | ) | (3,972 | ) | ||||||
Share of profit from an associate |
43 | 61 | 35 | |||||||||
Interest income |
860 | 1,233 | 119 | |||||||||
Other operating income |
4,725 | 6,775 | 2,558 | |||||||||
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Profit before income tax |
29,095 | 41,722 | 39,886 | |||||||||
Income tax expenses |
(7,531 | ) | (10,799 | ) | (9,653 | ) | ||||||
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Profit for the period |
21,564 | 30,923 | 30,233 | |||||||||
Item that may be reclassified subsequently to profit or loss: |
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Exchange differences on translation of foreign operations |
(4,797 | ) | (6,880 | ) | (2,523 | ) | ||||||
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Total comprehensive income for the period |
16,767 | 24,043 | 27,710 | |||||||||
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Profit attributable to: |
||||||||||||
- Owners of TDCX Inc. |
21,563 | 30,922 | 30,232 | |||||||||
- Non-controlling interests |
1 | 1 | 1 | |||||||||
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21,564 | 30,923 | 30,233 | ||||||||||
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Total comprehensive income attributable to: |
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- Owners of TDCX Inc. |
16,766 | 24,042 | 27,709 | |||||||||
- Non-controlling interests |
1 | 1 | 1 | |||||||||
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16,767 | 24,043 | 27,710 | ||||||||||
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Basic earnings per share (in US$ or S$) (1) |
0.14 | 0.21 | 0.24 | |||||||||
Diluted earnings per share (in US$ or S$) (1) |
0.14 | 0.21 | 0.24 | |||||||||
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(1) | Basic and diluted earnings per share |
For the three months ended September 30, |
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2022 | 2021 | |||||||
Weighted average number of ordinary shares for the purposes of basic earnings per share |
144,943,516 | 123,500,000 | ||||||
Weighted average number of ordinary shares for the purposes of diluted earnings per share |
144,943,516 | 123,500,000 | ||||||
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The translation of Singapore Dollar amounts into United States Dollar amounts (USD) for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.4340 to US$1.00, the approximate rate of exchange at September 30, 2022. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.
Comparison of the Three Months Ended September 30, 2022 and 2021
Revenue. Our revenue increased by 16.1% to S$172.8 million (US$120.5 million) for the three months ended September 30, 2022 from S$148.8 million for the three months ended September 30, 2021 primarily due to a 13.0% increase in revenue from providing omnichannel Customer Experience (CX) solutions, and a 32.2% increase in revenue from providing sales and digital marketing services.
| Our revenues from omnichannel CX solutions increased by 13.0% to S$100.9 million (US$70.4 million) from S$89.3 million for the same period of 2021 primarily due to higher business volumes driven by the expansion of existing campaigns by clients in the fintech and technology verticals. In addition, business volumes of our key travel and hospitality clients continue to gain recovery momentum following the reopening of borders during the first half of 2022. |
| Our revenues from sales and digital marketing services increased by 32.2% to S$42.8 million (US$29.8 million) from S$32.4 million for the same period of 2021 primarily due to the expansion of existing campaigns for our key digital advertising and media clients. |
| Our revenues from content, trust and safety services increased by 6.4% to S$28.1 million (US$19.6 million) from S$26.4 million for the same period of 2021 primarily due to an increase in business volumes. |
| Our revenues from our other service fees increased by 38.5% to S$1.0 million (US$0.7 million) from S$0.7 million for the same period of 2021 primarily due to higher business volumes from existing clients and higher contribution from new clients. |
The following table sets forth our service provided by amount for the three months ended September 30, 2022 and 2021.
For the three months ended September 30, | ||||||||||||
2022 | 2021 | |||||||||||
US$000 | S$000 | S$000 | ||||||||||
Revenue by service |
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Omnichannel CX solutions * |
70,364 | 100,902 | 89,320 | |||||||||
Sales and digital marketing |
29,846 | 42,799 | 32,371 | |||||||||
Content, trust and safety * |
19,566 | 28,058 | 26,377 | |||||||||
Other service fees * # |
705 | 1,011 | 730 | |||||||||
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Total revenue |
120,481 | 172,770 | 148,798 | |||||||||
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* | In the second quarter of 2022, we renamed our content monitoring and moderation services as content, trust and safety services which entailed some reclassification of certain of our revenues from our omnichannel CX solutions services and our other service fees into content, trust and safety services. Accordingly, we reclassified our segment revenues for all periods presented herein on a comparable basis except where otherwise noted. See Segment Reclassification below. |
# | Other service fees comprise revenue from other business process services and revenue from other services. |
Employee Benefits Expense. Our employee benefits expense increased by 29.7% to S$112.3 million (US$78.3 million) from S$86.6 million for the same period of 2021 due to higher employee count, employee wage adjustments pursuant to dynamics of the talent markets that we operate in and cost of living inflation, and share-based payment expense arising from the implementation of our performance share plan in November 2021. Our average number of employees in the third quarter of 2022 increased 24.5% compared to the same period of 2021 as a result of business volumes expansion of current campaigns over the course of 2022, and staffing requirements of new campaign launches in the first half of 2022.
Depreciation Expense. Our depreciation expense decreased slightly by 1.9% to S$10.2 million (US$7.1 million) from S$10.4 million for the same period of 2021 primarily due to certain office renovation assets in Singapore, Thailand and Philippines being fully depreciated during the period. These were partially offset by depreciation on capital expenditures invested in new and expansion capacities to support the growth of our business.
Rental and Maintenance Expense. Our rental and maintenance expense increased by 28.4% to S$2.6 million (US$1.8 million) from S$2.1 million for the same period of 2021 primarily due to rental expenses incurred in new site set up in Korea. In addition, we had to increase our leasing of computer equipment to cope with the growth in our key clients campaigns in the Philippines, Thailand and Malaysia.
Recruitment Expense. Our recruitment expense expanded by 47.0% to S$4.5 million (US$3.1 million) from S$3.0 million for the same period of 2021 primarily due to accelerated hiring activities thereby raising hiring costs to support the campaign needs in our Malaysia and Singapore offices.
Transport and Travelling Expense. Our transport and travelling expense decreased by 14.6% to S$0.4 million (US$0.3 million) from S$0.5 million for the same period of 2021 mainly due to lower accommodation and transportation expenses.
Telecommunication and Technology Expense. Our telecommunication and technology expense increased by 27.6% to S$3.1 million (US$2.1 million) from S$2.4 million for the same period of 2021 primarily in tandem with business volume expansion of our existing campaigns and new projects launches.
Interest Expense. Our interest expense decreased by 84.1% to S$0.4 million (US$0.3 million) from S$2.7 million for the same period of 2021 primarily due to reduced bank borrowings during the period.
Other Operating Expense. Our other operating expense increased by 40.7% to S$5.6 million (US$3.9 million) from S$4.0 million for the same period of 2021 primarily due to additional fees incurred in the Philippines arising from the unit exceeding the work-from-home cap imposed by the local fiscal incentive administrative body, and increased legal, compliance and professional fees.
Share of Profit from an Associate. Our share of profit from an associate was insignificant for the three months ended September 30, 2022 and 2021.
Interest Income. Our interest income increased by 936.1% to S$1.2 million (US$0.9 million) from S$0.1 million for the same period of 2021 primarily due to an increase in interest-bearing deposits.
Other Operating Income. Our other operating income increased by 164.9% to S$6.8 million (US$4.7 million) from S$2.6 million for the same period of 2021 primarily due to foreign exchange gains recognized.
Profit Before Income Tax. As a result of the foregoing, our profit before income tax increased by 4.6% to S$41.7 million (US$29.1 million) from S$39.9 million for the corresponding period of 2021.
Income Tax Expenses. Our income tax expenses increased by 11.9% to S$10.8 million (US$7.5 million) from S$9.7 million for the same period of 2021. The higher income tax expenses were mainly due to higher taxes from our subsidiary in Malaysia as a result of a one-off prosperity tax enacted by the local government for fiscal 2022 for the Malaysian operations, suspension of the income tax break previously availed to the Philippines unit arising from the unit exceeding the work-from-home cap imposed by the local fiscal incentive administrative body and higher taxable profits of our subsidiaries in the Philippines and Thailand.
Profit for the Period. As a result of the foregoing, our profit for the period increased by 2.3% to S$30.9 million (US$21.6 million) from S$30.2 million for the same period of 2021.
Share Repurchase Program
On March 14, 2022, we announced that the board of directors had approved a US$30.0 million share repurchase program. The share repurchase program commenced on March 14, 2022. The repurchase program has no expiration date and may be suspended, modified or discontinued at any time without prior notice. We expect to fund repurchases under this program with our existing cash balance.
Our proposed repurchases may be made from time to time on the open market at prevailing market prices, in privately negotiated transactions, in block trades, and/or through other legally permissible means, depending on market conditions and in accordance with applicable rules and regulations and its insider trading policy. Our board of directors will review the share repurchase program periodically and may authorize adjustment of its terms and size. We did not make any repurchase of ADSs in the year ended December 31, 2021.
From July 1, 2022 to November 21, 2022, we purchased 352,489 ADSs at a cost of US$3.0 million.
Warrant Agreement with Airbnb
On September 2, 2022, we entered into a warrant agreement with Airbnb Ireland Unlimited Company (Airbnb), whereby TDCX Inc. granted Airbnb warrants to purchase up to 490,000 of the TDCX Inc.s American Depositary Shares subject to vesting, adjustment and other terms and conditions set forth therein. The vesting of the warrants is subject to satisfaction of certain fee milestones with respect to services provided to Airbnb under the Master Services Agreement which commenced August 1, 2021.
Subsequent Event
On October 13, 2022, we completed the restructuring of our Hong Kong associated company into a wholly-owned subsidiary. This was funded from our existing cash balance and we believe that such a restructuring enables TDCX Inc. and its subsidiaries (the Group) to better tap into opportunities in the Greater China area. The financial impact is not expected to be material.
Segment Reclassification
In the second quarter of 2022, we renamed our content monitoring and moderation services as content, trust and safety services. The change reflects the industrys broader view that content moderation services are part of a larger group of services that includes other trust and safety related services and helps enhance our ability to track our performance.
Our content, trust and safety services are comprised of content moderating and monitoring services, trust and safety services and data annotation services. Content moderation and monitoring service involves the review of content submission for violation of terms of use or non-compliant with the specifications and guidelines provided by our clients. Trust and safety services entails our dedicated and trained resources in assisting our clients to verify, detect and prevent incidences of fraudulent use of clients tools so as to promote users confidence in using our clients platforms and tools. Data annotation services provided by us serves to support the development of our clients efforts in machine learning and automation initiatives and projects.
Revenue for trust and safety related services that were previously classified under omnichannel CX solutions and other service fees respectively, which can currently be reasonably identified and quantified, will now be reported as content, trust and safety services.
Reclassifications and comparative figures
In prior periods, we reported foreign exchange gains or losses on a net basis under other operating expenses line item. Commencing from the third quarter of 2022, foreign exchange gains for the relevant quarter is reported under other operating income line item while foreign exchange losses for the relevant quarter is reported under other operating expenses line item. Accordingly, reclassifications relating to foreign exchange gains and losses have been made to prior periods financial statements to enable comparability with the current periods financial statements and therefore, certain line items have been amended in the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income. Comparative figures have been adjusted to conform to the current periods presentation. The items were reclassified as follows:
Previously reported |
After reclassification |
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S$000 | S$000 | |||||||
For the three months ended September 30, 2021: |
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Other operating income |
1,020 | 2,558 | ||||||
Other operating expenses |
(2,434 | ) | (3,972 | ) | ||||
For the nine months ended September 30, 2021: |
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Other operating income |
3,764 | 5,640 | ||||||
Other operating expenses |
(8,578 | ) | (10,454 | ) |
NON-IFRS FINANCIAL MEASURES
EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin and Adjusted EPS are non-IFRS financial measures. TDCX monitors EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin and Adjusted EPS because they assist the Company in comparing its operating performance on a consistent basis by removing the impact of items not directly resulting from its core operations.
EBITDA, EBITDA margin, Adjusted EBITDA and Adjusted EBITDA margin
EBITDA represents profit for the period before interest expense, interest income, income tax expense, and depreciation expense. EBITDA margin represents EBITDA as a percentage of revenue. Adjusted EBITDA represents profit for the period before interest expense, interest income, income tax expense, depreciation expenses, and equity-settled share-based payment expense incurred in connection with our Performance Share Plan. Adjusted EBITDA margin represents Adjusted EBITDA as a percentage of revenue.
For the three months ended September 30, | ||||||||||||||||||||
2022 | 2021 | |||||||||||||||||||
US$000 | S$000 | Margin | S$000 | Margin | ||||||||||||||||
Revenue |
120,481 | 172,770 | | 148,798 | | |||||||||||||||
Profit for the period and net profit margin |
21,564 | 30,923 | 17.9 | % | 30,233 | 20.3 | % | |||||||||||||
Adjustments for: |
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Depreciation expense |
7,118 | 10,207 | 5.9 | % | 10,409 | 7.0 | % | |||||||||||||
Income tax expenses |
7,531 | 10,799 | 6.3 | % | 9,653 | 6.5 | % | |||||||||||||
Interest expense |
299 | 429 | 0.2 | % | 2,703 | 1.8 | % | |||||||||||||
Interest income |
(860 | ) | (1,233 | ) | (0.7 | %) | (119 | ) | (0.1 | %) | ||||||||||
EBITDA and EBITDA margin |
35,652 | 51,125 | 29.6 | % | 52,879 | 35.5 | % | |||||||||||||
Adjustment: |
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Equity-settled share-based payment expense |
2,676 | 3,837 | 2.2 | % | | | ||||||||||||||
Adjusted EBITDA and Adjusted EBITDA margin |
38,328 | 54,962 | 31.8 | % | 52,879 | 35.5 | % |
For the nine months ended September 30, | ||||||||||||||||||||
2022 | 2021 | |||||||||||||||||||
US$000 | S$000 | Margin | S$000 | Margin | ||||||||||||||||
Revenue |
339,923 | 487,449 | | 400,435 | | |||||||||||||||
Profit for the period and net profit margin |
55,737 | 79,928 | 16.4 | % | 74,996 | 18.7 | % | |||||||||||||
Adjustments for: |
||||||||||||||||||||
Depreciation expense |
20,264 | 29,059 | 6.0 | % | 30,248 | 7.6 | % | |||||||||||||
Income tax expenses |
20,291 | 29,097 | 6.0 | % | 19,687 | 4.9 | % | |||||||||||||
Interest expense |
967 | 1,387 | 0.3 | % | 6,450 | 1.6 | % | |||||||||||||
Interest income |
(1,340 | ) | (1,922 | ) | (0.4 | %) | (293 | ) | (0.1 | %) | ||||||||||
EBITDA and EBITDA margin |
95,919 | 137,549 | 28.2 | % | 131,088 | 32.7 | % | |||||||||||||
Adjustment: |
||||||||||||||||||||
Equity-settled share-based payment expense |
10,706 | 15,352 | 3.1 | % | | | ||||||||||||||
Adjusted EBITDA and Adjusted EBITDA margin |
106,625 | 152,901 | 31.4 | % | 131,088 | 32.7 | % |
Adjusted Net Income and Adjusted Net Income margin
Adjusted Net Income represents profit for the period before equity-settled share-based payment expense incurred in connection with our Performance Share Plan, net of any tax impact of such adjustments. Adjusted Net Income margin represents Adjusted Net Income as a percentage of revenue.
For the three months ended September 30, | ||||||||||||||||||||
2022 | 2021 | |||||||||||||||||||
US$000 | S$000 | Margin | S$000 | Margin | ||||||||||||||||
Profit for the period and net profit margin |
21,564 | 30,923 | 17.9 | % | 30,233 | 20.3 | % | |||||||||||||
Adjustment for: |
||||||||||||||||||||
Equity-settled share-based payment expense |
2,676 | 3,837 | 2.2 | % | | | ||||||||||||||
Adjusted Net Income and Adjusted Net Income margin |
24,240 | 34,760 | 20.1 | % | 30,233 | 20.3 | % |
For the nine months ended September 30, | ||||||||||||||||||||
2022 | 2021 | |||||||||||||||||||
US$000 | S$000 | Margin | S$000 | Margin | ||||||||||||||||
Profit for the period and net profit margin |
55,737 | 79,928 | 16.4 | % | 74,996 | 18.7 | % | |||||||||||||
Adjustment for: |
||||||||||||||||||||
Equity-settled share-based payment expense |
10,706 | 15,352 | 3.1 | % | | | ||||||||||||||
Adjusted Net Income and Adjusted Net Income margin |
66,443 | 95,280 | 19.5 | % | 74,996 | 18.7 | % |
Adjusted EPS
Adjusted EPS represents earnings available to shareholders excluding the impact of equity-settled share-based payment expense. Adjusted EPS is calculated as earnings available to shareholders excluding the impact of equity-settled share-based payment expense divided by the diluted weighted-average number of shares outstanding.
For the three months ended September 30, | ||||||||||||||||||||||||
2022 | 2021 | |||||||||||||||||||||||
Amount | Per Share |
Amount | Per Share |
Amount | Per Share | |||||||||||||||||||
US$000 | US$ | S$000 | S$ | S$000 | S$ | |||||||||||||||||||
Earnings available to shareholders and EPS |
21,563 | 0.14 | 30,922 | 0.21 | 30,232 | 0.24 | ||||||||||||||||||
Adjustments for: |
||||||||||||||||||||||||
Equity-settled share-based payment expense |
2,676 | 0.01 | 3,837 | 0.03 | | | ||||||||||||||||||
Earnings available to shareholders after adjustments and Adjusted EPS |
24,239 | 0.15 | 34,759 | 0.24 | 30,232 | 0.24 |
For the nine months ended September 30, | ||||||||||||||||||||||||
2022 | 2021 | |||||||||||||||||||||||
Amount | Per Share |
Amount | Per Share |
Amount | Per Share |
|||||||||||||||||||
US$000 | US$ | S$000 | S$ | S$000 | S$ | |||||||||||||||||||
Earnings available to shareholders and EPS |
55,736 | 0.38 | 79,926 | 0.55 | 74,995 | 0.61 | ||||||||||||||||||
Adjustments for: |
||||||||||||||||||||||||
Equity-settled share-based payment expense |
10,706 | 0.07 | 15,352 | 0.11 | | | ||||||||||||||||||
Earnings available to shareholders after adjustments and Adjusted EPS |
66,442 | 0.45 | 95,278 | 0.66 | 74,995 | 0.61 |
The Company believes that non-IFRS financial measures such as EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin and Adjusted EPS help us to identify underlying trends in our operating results, enhancing our understanding of past performance and future prospects.
While the Company believes that the non-IFRS financial measures provide useful information to investors in understanding and evaluating the Companys results of operations in the same manner as its management, the Companys use of non-IFRS financial measures have limitations as analytical tools and you should not consider these in isolation or as a substitute for analysis of the Companys results of operations or financial condition as reported under IFRS.
TDCXs non-IFRS financial measures do not reflect all items of income and expense that affect the Companys operations or not represent the residual cash flow available for discretionary expenditures. Further, these non-IFRS measures may differ from the non-IFRS information used by other companies, including peer companies, and therefore their comparability may be limited. The Company compensates for these limitations by reconciling the non-IFRS financial measures to the nearest IFRS performance measure, all of which should be considered when evaluating performance. The Company encourages you to review the companys financial information in its entirety and not rely on any single financial measure.
The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.4340 to US$1.00, the approximate rate of exchange at September 30, 2022. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.
UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
For the nine months ended September 30, | ||||||||||||
2022 | 2021 | |||||||||||
US$000 | S$000 | S$000 | ||||||||||
Revenue |
339,923 | 487,449 | 400,435 | |||||||||
Employee benefits expense |
(224,226 | ) | (321,540 | ) | (242,009 | ) | ||||||
Depreciation expense |
(20,264 | ) | (29,059 | ) | (30,248 | ) | ||||||
Rental and maintenance expense |
(5,084 | ) | (7,290 | ) | (7,740 | ) | ||||||
Recruitment expense |
(7,529 | ) | (10,797 | ) | (7,544 | ) | ||||||
Transport and travelling expense |
(677 | ) | (971 | ) | (985 | ) | ||||||
Telecommunication and technology expense |
(5,963 | ) | (8,551 | ) | (6,333 | ) | ||||||
Interest expense |
(967 | ) | (1,387 | ) | (6,450 | ) | ||||||
Other operating expense |
(9,039 | ) | (12,962 | ) | (10,454 | ) | ||||||
Share of profit from an associate |
94 | 135 | 78 | |||||||||
Interest income |
1,340 | 1,922 | 293 | |||||||||
Other operating income |
8,420 | 12,076 | 5,640 | |||||||||
|
|
|
|
|
|
|||||||
Profit before income tax |
76,028 | 109,025 | 94,683 | |||||||||
Income tax expenses |
(20,291 | ) | (29,097 | ) | (19,687 | ) | ||||||
|
|
|
|
|
|
|||||||
Profit for the period |
55,737 | 79,928 | 74,996 | |||||||||
Item that may be reclassified subsequently to profit or loss: |
||||||||||||
Exchange differences on translation of foreign operations |
1,219 | 1,747 | (3,676 | ) | ||||||||
|
|
|
|
|
|
|||||||
Total comprehensive income for the period |
56,956 | 81,675 | 71,320 | |||||||||
|
|
|
|
|
|
|||||||
Profit attributable to: |
||||||||||||
- Owners of the Group |
55,736 | 79,926 | 74,995 | |||||||||
- Non-controlling interests |
1 | 2 | 1 | |||||||||
|
|
|
|
|
|
|||||||
55,737 | 79,928 | 74,996 | ||||||||||
|
|
|
|
|
|
|||||||
Total comprehensive income attributable to: |
||||||||||||
- Owners of the Group |
56,955 | 81,673 | 71,319 | |||||||||
- Non-controlling interests |
1 | 2 | 1 | |||||||||
|
|
|
|
|
|
|||||||
56,956 | 81,675 | 71,320 | ||||||||||
|
|
|
|
|
|
|||||||
Basic earnings per share (in US$ or S$) (1) |
0.38 | 0.55 | 0.61 | |||||||||
Diluted earnings per share (in US$ or S$) (1) |
0.38 | 0.55 | 0.61 | |||||||||
|
|
|
|
|
|
(1) | Basic and diluted earnings per share |
For the nine months ended September 30, |
||||||||
2022 | 2021 | |||||||
Weighted average number of ordinary shares for the purposes of basic earnings per share |
145,425,637 | 123,500,000 | ||||||
Weighted average number of ordinary shares for the purposes of diluted earnings per share |
145,425,637 | 123,500,000 | ||||||
|
|
|
|
The translation of Singapore Dollar amounts into United States Dollar amounts (USD) for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.4340 to US$1.00, the approximate rate of exchange at September 30, 2022. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.
UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF FINANCIAL POSITION
As of September 30, 2022 | As of December 31, 2021 | |||||||||||
US$000 | S$000 | S$000 | ||||||||||
ASSETS |
||||||||||||
Current assets |
||||||||||||
Cash and cash equivalents |
269,485 | 386,441 | 313,147 | |||||||||
Fixed and pledged deposits |
4,633 | 6,644 | 8,860 | |||||||||
Trade receivables |
61,114 | 87,637 | 92,561 | |||||||||
Contract assets |
43,409 | 62,249 | 49,365 | |||||||||
Other receivables |
9,984 | 14,317 | 13,220 | |||||||||
Financial assets measured at fair value through profit or loss |
19,436 | 27,871 | 23,983 | |||||||||
Income tax receivable |
23 | 33 | 17 | |||||||||
|
|
|
|
|
|
|||||||
Total current assets |
408,084 | 585,192 | 501,153 | |||||||||
|
|
|
|
|
|
|||||||
Non-current assets |
||||||||||||
Pledged deposits |
404 | 579 | 456 | |||||||||
Other receivables |
5,762 | 8,263 | 4,771 | |||||||||
Plant and equipment |
28,517 | 40,893 | 39,709 | |||||||||
Right-of-use assets |
22,149 | 31,761 | 33,160 | |||||||||
Deferred tax assets |
1,692 | 2,427 | 1,943 | |||||||||
Investment in an associate |
316 | 453 | 318 | |||||||||
|
|
|
|
|
|
|||||||
Total non-current assets |
58,840 | 84,376 | 80,357 | |||||||||
|
|
|
|
|
|
|||||||
Total assets |
466,924 | 669,568 | 581,510 | |||||||||
|
|
|
|
|
|
|||||||
LIABILITIES AND EQUITY |
||||||||||||
Current liabilities |
||||||||||||
Other payables |
37,136 | 53,253 | 39,096 | |||||||||
Bank loans |
381 | 547 | 13,847 | |||||||||
Lease liabilities |
11,411 | 16,363 | 14,550 | |||||||||
Provision for reinstatement cost |
2,369 | 3,397 | 3,663 | |||||||||
Derivative financial liability |
1,177 | 1,688 | | |||||||||
Income tax payable |
12,160 | 17,437 | 14,715 | |||||||||
|
|
|
|
|
|
|||||||
Total current liabilities |
64,634 | 92,685 | 85,871 | |||||||||
|
|
|
|
|
|
|||||||
Non-current liabilities |
||||||||||||
Bank loans |
| | 2,963 | |||||||||
Lease liabilities |
12,779 | 18,325 | 21,361 | |||||||||
Provision for reinstatement cost |
3,535 | 5,069 | 4,384 | |||||||||
Derivative financial liability |
2,578 | 3,697 | | |||||||||
Defined benefit obligation |
1,519 | 2,178 | 1,718 | |||||||||
Deferred tax liabilities |
357 | 512 | 1,507 | |||||||||
|
|
|
|
|
|
|||||||
Total non-current liabilities |
20,768 | 29,781 | 31,933 | |||||||||
|
|
|
|
|
|
|||||||
Capital, reserves and non-controlling interests |
||||||||||||
Share capital |
13 | 19 | 19 | |||||||||
Reserves |
160,885 | 230,708 | 227,181 | |||||||||
Retained earnings |
220,609 | 316,353 | 236,486 | |||||||||
|
|
|
|
|
|
|||||||
Equity attributable to owners of the Group |
381,507 | 547,080 | 463,686 | |||||||||
Non-controlling interests |
15 | 22 | 20 | |||||||||
|
|
|
|
|
|
|||||||
Total equity |
381,522 | 547,102 | 463,706 | |||||||||
|
|
|
|
|
|
|||||||
Total liabilities and equity |
466,924 | 669,568 | 581,510 | |||||||||
|
|
|
|
|
|
The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of financial position above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.4340 to US$1.00, the approximate rate of exchange at September 30, 2022. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.
UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF CASH FLOWS
For the nine months ended September 30, | ||||||||||||
2022 | 2021 | |||||||||||
US$000 | S$000 | S$000 | ||||||||||
Operating activities |
||||||||||||
Profit before income tax |
76,028 | 109,025 | 94,683 | |||||||||
Adjustments for: |
||||||||||||
Depreciation expense |
20,264 | 29,059 | 30,248 | |||||||||
Gain on early termination of right-of-use assets |
| | (84 | ) | ||||||||
Reversal of allowance on trade and other receivables |
| | (488 | ) | ||||||||
Changes in fair value of derivatives |
| | 193 | |||||||||
Equity-settled share-based payment expense |
10,706 | 15,352 | | |||||||||
Provision for reinstatement cost |
694 | 995 | (2 | ) | ||||||||
Bank loan transaction cost |
29 | 41 | 464 | |||||||||
Interest income |
(1,340 | ) | (1,922 | ) | (293 | ) | ||||||
Interest expense |
967 | 1,387 | 6,450 | |||||||||
Retirement benefit service cost |
395 | 566 | 464 | |||||||||
(Gain) / Loss on disposal of plant and equipment |
(1 | ) | (1 | ) | 155 | |||||||
Share of profit from an associate |
(94 | ) | (135 | ) | (78 | ) | ||||||
|
|
|
|
|
|
|||||||
Operating cash flows before movements in working capital |
107,648 | 154,367 | 131,712 | |||||||||
Trade receivables |
499 | 716 | (22,526 | ) | ||||||||
Contract assets |
(11,283 | ) | (16,180 | ) | (3,798 | ) | ||||||
Other receivables |
(1,672 | ) | (2,399 | ) | (4,117 | ) | ||||||
Other payables |
13,547 | 19,427 | 5,493 | |||||||||
|
|
|
|
|
|
|||||||
Cash generated from operations |
108,739 | 155,931 | 106,764 | |||||||||
Interest received |
1,340 | 1,922 | 293 | |||||||||
Income tax paid |
(19,259 | ) | (27,617 | ) | (22,003 | ) | ||||||
|
|
|
|
|
|
|||||||
Net cash from operating activities |
90,820 | 130,236 | 85,054 | |||||||||
|
|
|
|
|
|
|||||||
Investing activities |
||||||||||||
Purchase of plant and equipment |
(13,599 | ) | (19,501 | ) | (18,268 | ) | ||||||
Proceeds from sales of plant and equipment |
35 | 50 | 106 | |||||||||
Payment for restoration of office |
| | (431 | ) | ||||||||
Increase in fixed deposits |
1,210 | 1,735 | 645 | |||||||||
Increase in pledged deposits |
| | (12 | ) | ||||||||
Dividend income from associate |
| | 13 | |||||||||
Investment in financial assets measured at fair value through profit or loss |
| | (23,754 | ) | ||||||||
|
|
|
|
|
|
|||||||
Net cash used in investing activities |
(12,354 | ) | (17,716 | ) | (41,701 | ) | ||||||
|
|
|
|
|
|
|||||||
Financing activities |
||||||||||||
Dividends paid |
(29 | ) | (41 | ) | (176 | ) | ||||||
Drawdown of bank loan |
| | 252,654 | |||||||||
Distribution to founder |
| | (252,033 | ) | ||||||||
Repayment of lease liabilities |
(10,060 | ) | (14,426 | ) | (14,795 | ) | ||||||
Interest paid |
(148 | ) | (212 | ) | (5,104 | ) | ||||||
Repayment of bank loan |
(11,321 | ) | (16,234 | ) | (15,208 | ) | ||||||
Repurchase of American Depositary Shares |
(9,477 | ) | (13,590 | ) | | |||||||
Proceeds from issuance of shares |
| | 16 | |||||||||
|
|
|
|
|
|
|||||||
Net cash used in financing activities |
(31,035 | ) | (44,503 | ) | (34,646 | ) | ||||||
|
|
|
|
|
|
|||||||
Net increase in cash and cash equivalents |
47,431 | 68,017 | 8,707 | |||||||||
Effect of foreign exchange rate changes on cash held in foreign currencies |
3,681 | 5,277 | (1,631 | ) | ||||||||
Cash and cash equivalents at beginning of period |
218,373 | 313,147 | 59,807 | |||||||||
|
|
|
|
|
|
|||||||
Cash and cash equivalents at end of period |
269,485 | 386,441 | 66,883 | |||||||||
|
|
|
|
|
|
The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of cash flows above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.4340 to US$1.00, the approximate rate of exchange at September 30, 2022. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.
Third Quarter 2022 Results November 2022 Exhibit 99.2
Disclaimer This presentation is provided solely by TDCX Inc. (the “Company”) acting in its own capacity and on behalf of its subsidiaries. Forward-looking statements. This presentation may contain forward-looking statements, outcomes, forecasts, estimates, projections and opinions (“forward-looking statements”). No representation or promise is made or will be made that any forward-looking statement will be achieved or will eventuate in the future. Actual events, results, returns and operations could vary materially from those reflected or contemplated in such forward-looking statements. Similarly, no representation or promise is given by the Company that the assumptions, variables and other inputs used in or underlying this presentation are reasonable, reliable or accurate. Circumstances may change and the contents of this presentation may become outdated as a result. Forward-looking statements are by their nature subject to significant uncertainties and contingencies and reliance should not be placed upon them. Past performance of the Company and any of its subsidiaries cannot be relied upon as a guide to future performance. Non-IFRS financial measures. This presentation includes certain financial measures not presented in accordance with International Financial Reporting Standards as issued by the International Accounting Standards Board (“IFRS”) including EBITDA, EBITDA margin, Adjusted EBITDA and Adjusted EBITDA margin. These non-IFRS financial measures are not measures of financial performance in accordance with IFRS and may exclude items that are significant in understanding and assessing the Company’s financial results or position. Therefore, these measures should not be considered in isolation or as an alternative to gross profit, profit for the period, cash flow or other measures of profitability, liquidity or performance under IFRS. You should be aware that the Company’s presentation of these measures may not be comparable to similarly-titled measures used by other companies which may be defined and calculated differently. See the Reconciliation section in the Appendix for a reconciliation of these non-IFRS measures to the most directly comparable IFRS measure. No representation. In preparing this presentation, the Company has relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources or which has otherwise been reviewed. Any information regarding price or value in this presentation should not be interpreted as an actual or guaranteed realizable price or value. The Company does not warrant or guarantee the performance of the Company, its assets, business, any financial product or any return associated with any investment. The Company does not make any representation or warranty, express or implied, with respect to the accuracy or completeness of this presentation, or the reasonableness of any assumption contained in this presentation and is not under any obligation to provide you with access to any additional material and reserves the right to amend or replace the same at any time upon its sole discretion. The materials in this presentation is not complete, and not intended to be relied upon, or provide the sole or principal basis of any decision or other action in relation to any transaction. No advice and not an offer. Nothing in this presentation should be construed as or constitutes legal, tax, regulatory, accounting, investment or other (including financial product) advice or as a securities or other recommendation. Furthermore, this presentation is not intended, and does not, constitute or form part of any offer, invitation or the solicitation of an offer to purchase, otherwise acquire, subscribe for, sell or otherwise dispose of, any securities of TDCX Inc. and any of its subsidiaries or undertakings or any other invitation or inducement to engage in investment activities, nor shall this presentation (or any part of it) nor the fact of its distribution form the basis of, or be relied on in connection with, any contract or investment decision. Industry information. Certain industry, market and competitive position data in this presentation is based on third-party data provided by Frost & Sullivan. Such data involves a number of assumptions and limitations, and you are cautioned not to give undue weight to these estimates, as there is no assurance that any of them will be reached. Industry publications, reports, research, surveys and studies generally state that the information they contain has been obtained from sources believed to be reliable, but that the accuracy and completeness of such information is not guaranteed. Forecasts and other forward-looking information obtained from these sources and estimates are subject to the same qualifications and uncertainties.
HIGHLIGHTS & OVERVIEW 01.
All amounts in USD unless stated otherwise Financial highlights – Third Quarter / Nine Months 2022 Note – Financial figures are unaudited. Convenience translation - The Company’s financial information is stated in Singapore dollars, the legal currency of Singapore. Unless otherwise noted, all translations from Singapore dollars to U.S. dollars and from U.S. dollars to Singapore dollars in this presentation were made at a rate of S$1.4340 to US$1.00, being the approximate rate in effect as of Sep 30, 2022. We make no representation that any Singapore dollar or U.S. dollar amount could have been, or could be, converted into U.S. dollars or Singapore dollar, as the case may be, at any particular rate, the rate stated herein, or at all. 1. Adjusted EBITDA, Adjusted EBITDA margins, Adjusted Net Income, Adjusted Net Income Margins are supplemental, non IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of this non IFRS financial measure to the most directly comparable IFRS measure, see the Appendix. Robust revenue growth Q3 2022 Revenue $120m or S$173m +16.1% Year-on-year Q3 2022 Adjusted Net Income1 $24m or S$35m +15.0% Year-on-year Q3 2022 Adjusted EBITDA1 $38m or S$55m Adjusted EBITDA1 Margins 31.8% Quality earnings growth 9M 2022 Net Cash from Operating Activities $91m or S$130m Strong growth in operating cashflows +53.1% Year-on-year Industry leading profitability
Unique exposure to Southeast Asia’s growth in digital transformation CHINA PHILIPPINES JAPAN THAILAND SPAIN COLOMBIA INDIA MALAYSIA SINGAPORE ROMANIA S. KOREA 17,400+ Employees globally as at Sep 30, 2022 2021 Expansion Existing Plans Moving Forward INDONESIA VIETNAM 91% Revenue in Southeast Asia 9M 2022 Philippines 25% Singapore 22% Malaysia 30% Thailand 14% China 3% Japan 4% Others 2% 9M 2022 Revenue Mix by Geography Total might not add up due to rounding. HONG KONG TÜRKIYE BRAZIL 2022 Expansion
Strong client growth as Business Development initiatives take flight 1. “New Economy” refers to high growth industries that are on the cutting edge of digital technology and are the driving forces of economic growth. 2. “Launched client” refers to launched campaigns that are revenue generating 93% Revenue from New Economy1 clients for 9M 2022 New logos signed up (during the period) Launched client2 count (as of Sep 30) Focus on Supporting New Economy1 Clients +55%
Q3 2022 PERFORMANCE 02.
Q3 financial performance Adj EBITDA Margin2 35.5% 31.8% Adjusted Net Income2 (US$m1) Adjusted EBITDA2 (US$m1) Note – Financial figures are unaudited. 1. FX rate of US$1 = S$1.4340 assumed in converting Q3 21 and Q3 22 financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. 2. Adjusted EBITDA, Adjusted EBITDA margins, Adjusted Net Income and Adjusted Net Income Margins are supplemental, non IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of this non IFRS financial measure to the most directly comparable IFRS measure, see the Appendix. Adj Net Income Margin2 20.3% 20.1% Adjusted EPS: 15¢ Net Income (US$m1) Revenue (US$m1) EPS: 14¢
Q3 revenue by service offering Revenue Change by Service (US$m1) FX rate of US$1 = S$1.4340 assumed in converting Q3 21 and Q3 22 financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. From Q2 2022, Content Monitoring and Moderation service has been renamed as Content, Trust and Safety. Revenue for trust and safety related services that were previously classified under Omnichannel CX solutions and Other service fees respectively, which can currently be reasonably identified and quantified, will now be reported as Content, Trust and Safety services. Accordingly, we reclassified our segment revenues for all periods presented herein on a comparable basis. Other service fees include revenues classified in the Consolidated Financial Statements as other business process services and other services. +16.1% 104 120 Note – Financial figures are unaudited. Total might not add up due to rounding. +6% +32% +13% Omnichannel CX 58% Content, Trust & Safety2 16% Sales & Digital Marketing 25% Revenue Mix by Service (US$m1) Omnichannel CX Sales & Digital Marketing Content, Trust & Safety2 Others3 1% Q3 22
Q3 operating expenses Operating Costs as a % of Revenue (%) Total Operating Cost (US$m) 73.2% 80.3% Note – Financial figures are unaudited. Total might not add up due to rounding. Please refer to the Appendix for details on reconciliation between IFRS and non-IFRS figures. FX rate of US$1 = S$1.4340 assumed in converting Q3 21 and Q3 22 financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. In prior periods, we reported foreign exchange gains or losses on a net basis under “other operating expenses” line item. Commencing from the third quarter of 2022, foreign exchange gains for the relevant quarter is reported under “other operating income” line item while foreign exchange losses for the relevant quarter is reported under “other operating expenses” line item. Accordingly, reclassifications relating to foreign exchange gains and losses have been made to prior period’s financial statements to enable comparability with the current period’s financial statements. Comparative figures have been adjusted to conform to the current period’s presentation. 78.1% excluding share-based payment expense +30% -2% +35% +25% excluding share-based payment expense Employee benefits Depreciation All others
9M 2022 PERFORMANCE 03.
9M financial performance Adj EBITDA Margin2 32.7% 31.4% Adjusted Net Income2 (US$m1) Adjusted EBITDA2 (US$m1) Note – Financial figures are unaudited. 1. FX rate of US$1 = S$1.4340 assumed in converting 9M 21 and 9M 22 financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. 2. Adjusted EBITDA, Adjusted EBITDA margins, Adjusted Net Income and Adjusted Net Income Margins are supplemental, non IFRS financial measures and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of this non IFRS financial measure to the most directly comparable IFRS measure, see the Appendix. Adj Net Income Margin2 18.7% 19.5% Adjusted EPS: 45¢ Net Income (US$m1) Revenue (US$m1) EPS: 38¢
9M revenue by service offering Revenue Change by Service (US$m1) +21.7% 279 340 +6% +47% +18% Omnichannel CX 59% Content, Trust & Safety2 17% Sales & Digital Marketing 24% Revenue Mix by Service (US$m1) Omnichannel CX Sales & Digital Marketing Content, Trust & Safety2 Others3 1% FX rate of US$1 = S$1.4340 assumed in converting 9M 21 and 9M 22 financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. From Q2 2022, Content Monitoring and Moderation service has been renamed as Content, Trust and Safety. Revenue for trust and safety related services that were previously classified under Omnichannel CX solutions and Other service fees respectively, which can currently be reasonably identified and quantified, will now be reported as Content, Trust and Safety services. Accordingly, we reclassified our segment revenues for all periods presented herein on a comparable basis. Other service fees include revenues classified in the Consolidated Financial Statements as other business process services and other services. Note – Financial figures are unaudited. Total might not add up due to rounding. 9M 22
9M operating expenses Operating Costs as a % of Revenue (%) Total Operating Cost (US$m) 76.2% 80.2% Note – Financial figures are unaudited. Total might not add up due to rounding. Please refer to the Appendix for details on reconciliation between IFRS and non-IFRS figures. FX rate of US$1 = S$1.4340 assumed in converting 9M 21 and 9M 22 financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. In prior periods, we reported foreign exchange gains or losses on a net basis under “other operating expenses” line item. Commencing from the third quarter of 2022, foreign exchange gains for the relevant quarter is reported under “other operating income” line item while foreign exchange losses for the relevant quarter is reported under “other operating expenses” line item. Accordingly, reclassifications relating to foreign exchange gains and losses have been made to prior period’s financial statements to enable comparability with the current period’s financial statements. Comparative figures have been adjusted to conform to the current period’s presentation. 77.1% excluding share-based payment expense +33% -4% +23% +27% excluding share-based payment expense Employee benefits Depreciation All others
OUTLOOK 04.
Financial outlook reiterated at the midpoint; range narrowed Revenue (S$ millions) Revenue growth (YoY) Adjusted EBITDA Margin2,3 Approximately 30.0% to 32.0% (Unchanged) FY2022 Outlook 1. Using the FX rate of US$1 = S$1.4340, being the approximate rate in effect as of Sep 30, 2022, this equates to US$457m to US$467m. Using the FX rate of US$1 = US$1.3918, being the approximate rate in effect as of Jun 30, 2022, this equates to US$471m to US$481m. 2. “Adjusted EBITDA” represents profit for the year/period before interest expense, interest income, income tax expense, depreciation expense, and equity-settled share-based payment expense incurred in connection with our Performance Share Plan. “Adjusted EBITDA margin” represents Adjusted EBITDA as a percentage of revenue. 3. Adjusted EBITDA margin is a supplemental, non IFRS financial measure and should not be considered in isolation or as a substitute for financial results reported under IFRS. For a reconciliation of this non IFRS financial measure to the most directly comparable IFRS measure, see the Appendix. Range: S$655m - S$670m (Midpoint unchanged at $662.5m; Range narrowed from S$650m - S$675m) Range: 18.0% - 20.7% (Midpoint unchanged at 19.3%; Range narrowed from 17.1% - 21.6%) Revenue (US$ millions) US$457m to US$467m1
APPENDIX
Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures Reconciliation of Adjusted EBITDA (Unaudited) For the three months ended Sep 30 Q2 20211 (Unaudited) 2022 2022 2021 US$’000 S$’000 S$’000 Profit for the Period 21,564 30,923 30,233 Adjustments: Depreciation Expense 7,118 10,207 10,409 Income Tax Expense 7,531 10,799 9,653 Interest Expense 299 429 2,703 Interest Income (860) (1,233) (119) EBITDA 35,652 51,125 52,879 Equity-settled share-based payment expense 2,676 3,837 - Adjusted EBITDA 38,328 54,962 52,879 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.4340 assumed in converting financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. Totals might not add up due to rounding. For the nine months ended Sep 30 H1 20211 (Unaudited) 2022 2022 2021 US$’000 S$’000 S$’000 55,737 79,928 74,996 20,264 29,059 30,248 20,291 29,097 19,687 967 1,387 6,450 (1,340) (1,922) (293) 95,919 137,549 131,088 10,706 15,352 - 106,625 152,901 131,088
Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures Reconciliation of Adjusted Net Income (Unaudited) For the three months ended Sep 30 H1 20221 (Unaudited) For the nine months ended Sep 30 H1 20221 (Unaudited) 2022 2021 2021 2022 2021 US$’000 S$’000 S$’000 US$’000 S$’000 S$’000 Profit for the period 21,564 30,923 30,233 55,737 79,928 74,996 Adjustments: Equity-settled share-based payment expense 2,676 3,837 - 10,706 15,352 - Adjusted Net Income 24,240 34,760 30,233 66,443 95,280 74,996 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.4340 assumed in converting financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. Totals might not add up due to rounding.
Reconciliation of non-IFRS financial measures to the nearest comparable IFRS measures Reconciliation of Adjusted EPS (Unaudited) For the three months ended Sep 30 H1 20221 (Unaudited) For the nine months ended Sep 30 H1 20221 (Unaudited) 2022 2021 2021 2022 2021 Per Share US$ Per Share S$ Per Share S$ Per Share US$ Per Share S$ Per Share S$ EPS 0.14 0.21 0.24 0.38 0.55 0.61 Adjustments: Equity-settled share-based payment expense 0.01 0.03 - 0.07 0.11 - Adjusted EPS 0.15 0.24 0.24 0.45 0.66 0.61 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.4340 assumed in converting financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. Totals might not add up due to rounding.
Summary financials Income Statement (Unaudited) For the three months ended Sep 30 Q2 2021 Q2 2021 2022 2021 US$’000 S$’000 S$’000 Revenue 120,481 172,770 148,798 Employee benefits expense (78,330) (112,325) (86,583) Depreciation expense (7,118) (10,207) (10,409) Rental and maintenance expense (1,847) (2,648) (2,063) Recruitment expense (3,105) (4,452) (3,029) Transport and travelling expense (269) (386) (452) Telecom and technology expense (2,148) (3,080) (2,413) Interest expense (299) (429) (2,703) Other operating expense (3,898) (5,590) (3,972) Share of profit from an associate 43 61 35 Interest income 860 1,233 119 Other operating income 4,725 6,775 2,558 Profit before income tax 29,095 41,722 39,886 Income tax expenses (7,531) (10,799) (9,653) Profit for the period 21,564 30,923 30,233 To the extent so indicated, financial figures are unaudited. FX rate of US$1 = S$1.4340 assumed in converting financials from Singapore dollar to US dollar, being the approximate rate in effect as of Sep 30, 2022. Totals might not add up due to rounding. For the nine months ended Sep 30 Q2 2021 H1 2021 2022 2021 US$’000 S$’000 S$’000 339,923 487,449 400,435 (224,226) (321,540) (242,009) (20,264) (29,059) (30,248) (5,084) (7,290) (7,740) (7,529) (10,797) (7,544) (677) (971) (985) (5,963) (8,551) (6,333) (967) (1,387) (6,450) (9,039) (12,962) (10,454) 94 135 78 1,340 1,922 293 8,420 12,076 5,640 76,028 109,025 94,683 (20,291) (29,097) (19,687) 55,737 79,928 74,996
Spectrum of complex and specialized services Omnichannel Customer Experience Sales & Digital Marketing Content, Trust & Safety1 Drive positive CX outcomes for disruptive, new economy verticals Design and execute digital ad campaigns for small & medium businesses Manage trust & safety across social media & other digital platforms Commencing from Q2 2022, Content Monitoring and Moderation service has been renamed as Content, Trust and Safety. The change reflects the industry’s broader view that content moderation services are part of a larger group of services that includes other trust and safety related services and helps enhance our ability to track our performance. Our content, trust and safety services are comprised of content moderating and monitoring services, trust and safety services and data annotation services. Revenue for trust and safety related services that were previously classified under Omnichannel CX solutions and Other service fees respectively, which can currently be reasonably identified and quantified, will now be reported as content, trust and safety services. Source: Frost & Sullivan report “New Economy” refers to high growth industries that are on the cutting edge of digital technology and are the driving forces of economic growth. Global CX Market Size US$100b by 20252 (12% CAGR from 2020 to 2025 for New Economy3 industry)
TDCX - Unique combination of competitive advantages Source: Company F-1 Public Filing. All figures as of Sep 30, 2022 or for 9M 2022 unless otherwise stated 1. “New Economy” refers to high growth industries that are on the cutting edge of digital technology and are the driving forces of economic growth. Multi-Geographical Presence; Leadership in Southeast Asia 13 Geographies Global footprint Anchored in SEA with leadership position >90% Revenue from Southeast Asia 93% Revenue from New Economy1 Clients Focus on High Growth New Economy1 Clients Focus on Complex Services and New Economy clients >60% of employees are college or university graduates Focus on Complex Services Deep understanding of fast-growing verticals Domain Expertise Proprietary technologies with data analytics capabilities Technology Better employee outcomes Better Employee Through-put 1 Domain Expertise and Technology Culture Aligned with Tech Clients; Strong Focus on Talent & Innovation 2 3 4 Higher revenue and EBITDA per employee compared to CX peers High employee satisfaction scores Lower attrition compared to industry
Continuous innovation to drive competitive advantage Artificial Intelligence Robotic Process Automation Data Analytics / Consulting Integrated Digital CX Application Flash Hire: Automated video-based recruitment platform Automation projects: support operational reporting, KPI monitoring & others Acuity: Data platform combines rich operational data with prescriptive analytics Multi-modal solutions: video chat support, hybrid AI and agent chat bot, etc Outcome Improve talent matching; halved hiring time Improve operational efficiency & effectiveness Provide expert insights to clients Improve customer experience, enhance agents’ efficiency and effectiveness
Strong growth in total addressable market TDCX is uniquely positioned to capture the increasing demand for CX services, especially in Southeast Asia, from New Economy1 clients 13.3% 4.4% 20A-25E CAGR CAGR: 6.7% New Economy1 Traditional Economy 11.8% CAGR: 4.6% 2.2% 20A-25E CAGR SEA CX Market Size (US$b) Global CX Market Size (US$b) Source: Company F-1 Public Filing, Frost & Sullivan. Market sizing based on delivery locations which includes both onshore and offshore data. 1 “New Economy” refers to high growth industries that are on the cutting edge of digital technology and are the driving forces of economic growth. TDCX is expanding globally
Our growth strategy Expand business and service offerings with existing clients Strengthen business development and marketing to accelerate new client growth Prudent expansion into new geographic markets Maintain operational and cost efficiencies; continuous improvement of productivity Strategic M&A to add capabilities, clients or geographies
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