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Incentive Stock Program (Details) - USD ($)
$ / shares in Units, $ in Millions
12 Months Ended
Dec. 31, 2016
Dec. 31, 2015
Dec. 31, 2014
Share-based Compensation Arrangement by Share-based Payment Award      
Incentive stock programs, shares reserved for future grants 57,000,000    
Stock options      
Share-based Compensation Arrangement by Share-based Payment Award      
Award vesting period 3 years    
Stock Options Outstanding During The Period      
Stock options outstanding at the beginning of the period (in shares) 34,562,557    
Stock options granted during the period (in shares) 7,782,634    
Stock options exercised during the period (in shares) (5,964,433)    
Stock options lapsed during the period (in shares) (492,425)    
Stock options outstanding at the end of the period (in shares) 35,888,333 34,562,557  
Exercisable options outstanding at the beginning of the period (in shares) 25,119,505    
Exercisable options outstanding at the end of the period (in shares) 23,290,260 25,119,505  
Stock Options Weighted Average Exercise Price      
Stock options outstanding at the beginning of the period, weighted-average exercise price (in dollars per share) $ 31.57    
Stock options granted during the period, weighted-average exercise price (in dollars per share) 38.44    
Stock options exercised during the period, weighted-average exercise price (in dollars per share) 23.96    
Stock options lapsed during the period, weighted-average exercise price (in dollars per share) 43.03    
Stock options outstanding at the end of the period, weighted-average exercise price (in dollars per share) 34.17 $ 31.57  
Exercisable options outstanding, weighted-average exercise price at the beginning of the period (in dollars per share) 27.18    
Exercisable options outstanding, weighted-average exercise price at the end of the period (in dollars per share) $ 30.48 $ 27.18  
Stock Options Weighted Average Remaining Life (Years)      
Stock options outstanding, weighted-average remaining life 5 years 3 months 18 days 4 years 6 months  
Exercisable options, weighted-average remaining life 3 years 6 months 3 years  
Aggregate intrinsic value of options outstanding $ 203    
Aggregate intrinsic value of options exercisable 203    
Total intrinsic value of options exercised 98 $ 167 $ 152
Total unrecognized compensation cost $ 197    
Total unrecognized compensation cost, recognition period 3 years    
Total non-cash compensation expense charged against income $ 310 291 239
Tax benefit recognized in total non-cash compensation expense $ 100 $ 98 $ 79
Fair value of an option granted (in dollars per share) $ 4.38 $ 6.67 $ 6.39
Fair value assumptions:      
Risk-free interest rate (as a percent) 1.40% 1.80% 1.90%
Average life of options (years) 6 years 6 years 6 years
Volatility (as a percent) 17.00% 17.00% 20.00%
Dividend yield (as a percent) 2.70% 2.00% 2.20%
Stock options | 2009 Incentive Stock Program      
Stock Options Outstanding During The Period      
Stock options granted during the period (in shares) 7,782,634    
Stock options | Maximum      
Share-based Compensation Arrangement by Share-based Payment Award      
Maximum term of option 10 years    
Restricted stock awards and restricted stock units      
Share-based Compensation Arrangement by Share-based Payment Award      
Awards and units granted during period (in shares) 8,370,211    
Awards and units outstanding (in shares) 13,705,511 11,855,327  
Awards and units outstanding, weighted-average grant-date fair value (in dollars per share) $ 41.03 $ 42.54  
Awards and units granted during period, weighted-average grant-date fair value (in dollars per share) $ 38.57    
Awards and units vested during period (in shares) 5,842,478    
Awards and units vested during period, weighted-average grant-date fair value (in dollars per share) $ 40.50    
Awards and units lapsed during period (in shares) 677,549    
Awards and units lapsed during period, weighted-average grant-date fair value (in dollars per share) $ 41.63    
Fair value of awards and units vested $ 225 $ 312 $ 281
Restricted stock awards      
Share-based Compensation Arrangement by Share-based Payment Award      
Portion of awards vesting in any one year for awards that vest over 5 years (as a percent) 33.00%    
For awards with a term of five years, number of years in which no more than one-third of the award vests 1 year    
Restricted stock awards | 2009 Incentive Stock Program      
Share-based Compensation Arrangement by Share-based Payment Award      
Grants in period, restricted stock (in shares) 776,510    
Restricted stock awards | Minimum      
Share-based Compensation Arrangement by Share-based Payment Award      
Award vesting period 3 years    
Restricted stock awards | Maximum      
Share-based Compensation Arrangement by Share-based Payment Award      
Award vesting period 5 years    
Restricted stock units      
Share-based Compensation Arrangement by Share-based Payment Award      
Award vesting period 3 years    
Number of shares of common stock received for each vested restricted stock unit (in shares) 1    
Restricted stock units | 2009 Incentive Stock Program      
Share-based Compensation Arrangement by Share-based Payment Award      
Awards and units granted during period (in shares) 7,593,701